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Record of document change
Document control
Draftsman ： Date ：
Reviewer ： Date ：
Approver ： Date ：
№ Revised date Revised content Reason for revision Draftsman Approver
A/0 2021.08.12 original release original release jerry jack
Issued by the document
management center Holding unit Effective date
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0 Order of approval 0.1 Issue order 0.2 Letter of appointment
0.3 Quality/Environmental policy and quality / Environmental goal 1 Scope
2 Reference standards and terms 2.1 Reference standard 2.2 General terms and definitions 2.3 Special terms
3 Survey
3.1 Company profile 3.2 Manual management 4 Background of the company
4.1 Understanding the company and its background
4.2 Understand the needs and expectations of interested parties 4.3 Determination of the scope of quality management system 4.4 Quality management system and its process
5 Leader function
5.1 Leadership and commitment 5.2 Quality policy
5.3 Roles, responsibilities and authorities of the company 6 Plan
6.1 Response to risks and opportunities
6.2 Quality objectives of planning and its implementation 6.3 Change planning
7 Support 7.1 Resources 7.2 Ability
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7.3 Consciousness 7.4 Communicate
7.5 Documented information 8 Function
8.1 Operation planning and control 8.2Requirements for products and services
8.3 Design and development of products and services
8.4 Control of processes, products and services provided externally 8.5 Production and service provision
8.6 Release of products and services 8.7 Control of unqualified output 9 Performance appraisal
9.1 Monitoring, measurement, analysis and evaluation 9.2 Internal audit
9.3 Management review 10 Continuous improvement
10.1 General
10.2Non conformity and corrective measures 10.2 Continuous improvement
11 Appendix：
Appendix 1: Production process flow chart
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Issue order
To standardize the behavior of the company，ensure that the product quality meets customer and legal requirements，improve the company's reputation and product competitiveness，enhance customer satisfaction，company has established a systematic and documented quality management system.The system meets the requirements of iso9001:2015 and ISO/IEC 80079-34：2011，《Quality / Environmental management manual》 has been prepared，The organization structure, management responsibility and process control requirements of quality management system are specified.According to the needs of company development and management improvement，combined with the requirements of 2015 edition standard and other requirements，Decision making by the leadership， Release of this 《quality / environmental management manual》.
《Quality / environmental management manual》describes the quality policy and quality objectives of our company in the new stage，it is the programmatic document to implement and maintain the company's quality / environmental management system and the company's regulations for quality / environmental management，it is also a confirmation document to provide customers with quality / environmental assurance，as the basis of the third-party quality / environmental management system certification, all staff must strictly implement it. It shall be implemented as of the date specified.
It is hereby approved for release
General manager: Jack
August 12, 2021
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Letter of appointment
In order to better implement the iso9001:2015 and iso14001:2015 standards，strengthen the management of quality / environmental management system，Special appointment jerry is the management representatives of the organization.
The responsibility of the management representative is：
a）Ensure to establish, implement and maintain the quality / environmental management system and meet the requirements of the standard；
b）Ensure that process and risk are identified, analyzed, confirmed and controlled；
c）Report on the overall performance of the quality / environmental management system and its improvement, especially to top management；
d）Ensure customer focus, mutually beneficial supplier relationship, continuous improvement, process approach, confirmation decision-making, leadership and full participation throughout the
organization；
e）Ensure integrity of quality / environmental management system changes are planned and implemented.
f) External liaison on matters related to quality / environmental management system.
ｇ)Responsible for the implementation of explosion-proof products that authorized by the top management as the person responsible for explosion-proof products.
General manager：Jack
August 12, 2021
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0.3 Quality / Environmental policy and quality / Environmental objectives
In order to ensure product quality / environment, the company has always been satisfied with customers，the management representative organizes the staff to meet the requirements of the general manager on the target and target，it was discussed，formed the company's quality / environmental policy and objectives，and it was approved.It is hereby released as follows：
Quality policy：
Quality first、Refine on、Reduce cost and increase efficiency、Continuous improvement
Environmental policy：
Pollution prevention、Environmental protection、Abide by the law、Put an end to waste
In quality management，the company carries out quality / environmental management in accordance with iso9001:2015 and iso14001:2015，in the production, the product is produced in strict accordance with customer requirements and product standards，Consciously abide by national and local laws and regulations on environmental protection, and ensure the complete investment of required resources，To produce high value-added photo voltaic products with customer satisfaction.
For customers in the use of our products，any product defects found，our company will be very responsible，solve the problem in the way of customer satisfaction.
Customers are welcome to make more valuable comments，promote the company's products to a higher level，make us continuously improve，Keep leading and surpassing the advanced level of the industry，
constantly pursuing perfection.
Quality / Environmental objectives：
One time acceptance rate of products：≥99.5% (Reject rate <0.5%) Customer satisfaction rate： >95%
Legal discharge of noise, sewage and solid waste
Explosion-proof products type comply with explosion-proof certificates 100％。
The framework given by the company according to the quality / environment policy，the above quality / environmental objectives are determined，ensure that the quality of products sold to customers is 100%
qualified and the materials meet the requirements of relevant laws and regulations.Our products are
produced under controlled conditions，Operate in strict accordance with the process specification，Control the unqualified products into the next process，In order to achieve 100% qualified products.
With our good after-sales service,deal with customers' opinions and complaints in time，Ensure that the customer satisfaction rate is above 95%.
Respect the contract, keep the reputation, and earnestly perform each contract，deal with any changes in performance in a timely manner，make the contract performance rate reach 100%.
Not only pursue the advanced nature of equipment, but also maintain well the equipment in use, ensure that the good rate of the on-site facilities and equipment is maintained at over 90%.
General manager ： Jack
Date:August 16, 2021
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1 Scope
1.1 Products covered
Products covered by this manual： All products that comply with laws and regulations.
1.2 Area covered:
All offices, manufacturing plants and foundry.
1.3 System requirements covered
This manual covers all contents of iso9001:2015 and ISO/IEC 80079-34：2011
2 Reference standards and terms
2. 1 Reference standard
A)GB/T19001－2015 idt ISO9001：2015《Quality management system requirements》.
B)GB/T24001－2016 idt ISO14000：2015《Environmental management system requirements and guidelines for use》.
C）ISO/IEC 80079-34-2011《Gases explosive enviorment. Part 34: Application of quality system for equipment manufacturing》
D）IEC60079-0 General equipment requirements for explosive environment.
E)IEC60079-11：Explosive environment equipment protection 2.2 General terms and definitions
This manual adopts the terms and definitions of iso9001:2015 and iso14001:2015.
2.3 Terminology
2.3.1Company means：GermanSolar Asia Pte. Ltd
2.3.2 Explosion-proof product: Passed relevant explosion-proof certification and obtaining corresponding certificate.
2.3.3 Explosion-proof certificate: Explosion-proof types of certificate issued by the certificate authorities.
2.3.4 Technical documents: technical documents and drawings follow regulation by the explosion-proof certificate that issued by the certification authority
.2.3.5 Relevant documents: All relevant materials and drawings issued from technical department.
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3 Survey
3.1 Company profile
GermanSolar is a world-famous solar system integration developer，We have factories in Singapore, USA, India, Taiwan and China.Considering the rapid growth of Asian and Australian markets，Since 2012, the
headquarter of the company has been moved from Germany to Singapore.The company continues to use German technology and high quality manufacturing exclusive products，Therefore All products of GermanSolar have high quality and unique design.
From home and commercial roofs to large solar power plants，Can provide you with customized complete solutions.with more than 20 years of solar energy experience, we can provide you with high quality
products.GermanSolar have a strong multi-functional design capabilities，Specializing in the production of high-performance solar modules，We can also design customized solar modules for you, such as roof tile, ocean, outdoor use and street lamp applications.The company uses high quality supplier materials for our products.In addition to solar modules, inverters, innovative mounting parts and energy storage systems are also available.With our expertise in solar materials and technology，we will be able to provide customers with the best quality and competitive products and solutions.
「High quality makes difference」has laid a solid foundation for our renewable energy solutions，and deep into the hearts of all employees.The company strives to establish long-term cooperative relationship with customers and partners，and continue to find priority needs and best solutions for customers, in order to achieve the most favorable customer needs and purposes.
3.2 Manual management
3.2.1 The preparation, publication, distribution, modification and version change of the manual shall be under the centralized management of the company's office.
3.2.2 The manual shall be prepared and revised by the office, reviewed by the management representative and approved by the general manager for implementation.
3.2.3 The manual is a controlled version with the seal of "controlled" as the controlled mark.
3.2.4 Manual distribution management：
a) The company's leaders, heads of departments and other relevant personnel hold the manual with red "controlled" seal, number and register, and implement change control.
b) Submit controlled text with red "controlled" seal to third party certification authority, and implement change control.
c) If necessary, the controlled text with blue "controlled" seal shall be provided to the superior authorities, customers and other departments, which shall be approved by the management representative, numbered and registered, and no change control shall be implemented.
d) If the manual is lost or returned to the office, the employee shall not return the manual to the office
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and keep it properly.
3.2.5 Manual change management
a) In the process of implementation, employees have the right to put forward suggestions for changes to the quality manual and feed them back to the office for unified research and treatment. The modification of the substantive content of the quality manual shall be approved by the general manager, and shall be implemented according to the original terms before the formal change. No one is allowed to do his own thing；
b) In case of partial change, the office shall send the change page and change notice to each manual holder; after receiving the notice and change page, the manual holder shall incorporate the change page into the manual, fill in the change record of quality / environment manual, return the original page number to the office, and the Office shall keep one copy, if necessary, affix the
"invalid retention" mark and file, and destroy the rest；
c) In case of revision change, the original controlled version of the manual must be taken back at the same time of issuing the new version of the manual. Except for the manual which is kept on file and marked with "invalid and reserved", the rest shall be destroyed.
3.2.6 The quality manual shall be reviewed once a year, and the revision of the manual shall be decided according to the actual situation and requirements.
3.2.7 The interpretation right of this manual belongs to the office of the company.
4 Background of the company
4.1 Understanding the company and its background
GermanSolar Asia Pte. Ltd establishes this document according to iso9001:2015 and iso14001:2015，
determine the company's business objectives and strategic development direction，and determine the external and internal factors that affect the realization of the expected results of the quality / environmental management system.
The company shall monitor and review the relevant information of internal and external factors onfirmed.
It should be considered in the process of monitoring and reviewing internal and external factors： 1）These factors are positive and negative elements (or conditions).
2）Considering various international, domestic, regional and local laws and regulations, technology, competition, market, culture, social and economic factors, it is helpful to understand the external environment.
3）Considering the company's values, culture, knowledge and performance and other related factors, it helps to understand the internal environment.
4.2 Understand the needs and expectations of interested parties
As the relevant parties have an impact or potential impact on the company's ability to continuously provide products and services that meet customer requirements and applicable laws and regulations,
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the company shall determine：
a) Interested parties related to quality management system； b) The requirements of these interested parties.
Company consider the following related parties when determining the relevant parties：
a) Direct customers b) Final user、
c) Suppliers, distributors, retailers and others in the supply chain d) Legislature
The company establishes a list of related parties according to the above identification methods, and monitors and reviews the established interested parties and relevant information required by them every quarter.
4.3 Determine the scope of quality / environmental management system
4.3.1 The company establishes, implements, maintains and continuously improves the management system according to the requirements of iso9001:2015 and iso14001:2015, so as to achieve the following objectives：
a）Confirm that the company has the ability to continuously provide products and services that meet customer requirements and applicable laws and regulations；
b）Through the effective application of the management system, including the process of management system improvement, as well as ensuring compliance with customer and applicable laws and regulations, the purpose is to enhance customer satisfaction.
c）Improve environmental performance; fulfill compliance obligations; achieve environmental goals.
4.3.2 Coverage of management system
The company's quality / environmental management system covers product design, production, sales and service；
4.3.3 Description of deletion
The system was established and implemented according to the requirements of iso9001:2015 and Iso14001:2015, without any deletion of the standard requirements.
4.4 Quality / environmental management system and its process
4.4.1 The company establishes, implements, maintains and continuously improves the quality /
environmental management system in accordance with the requirements of this standard, including the required processes and interactions. The company shall：
a) Determine the required inputs and desired outputs for these processes；
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b) Determine the sequence and interaction of these processes；
c) Determine and apply the required criteria and methods to ensure the operation and effective control of these processes；
d) Identify and ensure that the resources required for these processes are available；
e) Define the responsibilities and authorities associated with these processes；
f) Identify risks and opportunities in accordance with 6.1；
g) Evaluate these processes and implement the required changes to ensure that the expected results of these processes are achieved；
h) Improve process and quality / quality management system.
I) The quality system ensures that explosion-proof products comply with explosion-proof certificates and technical documents. The manager’s representative is the person responsible for
explosion-proof products to ensure that the products meet the type of explosion-proof certificate inspection and the requirements to technical documents.
4.4.2 Process approach
4.4.2.1 According to the standard requirements, combined with the actual needs of the company： a）According to the production and service process control requirements, the company formulates
corresponding management specifications, process documents, operation specifications and other system documents to support the operation of each process of the quality /
environmental management system；
b）Keep the evidence document that the confirmation process is carried out according to the plan.
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Table 1 main process identification
Customer oriented process（COP） Support process (SP) Management process (MP)
Process number Process name Process
number Process name Process
number Process name
C1 Requirements for products
and services S1 Staff M1 Measures to deal with risks
and opportunities
C2
Design and development of products and services (not involved)
S2 Infrastructure M2 Quality target and its
realization planning
C3 Production and service
provision S3 Process running environment M3 Customer satisfaction
C4 Protect S4 Monitoring and measuring resources M4 Monitoring, measurement,
analysis and evaluation C5 Post delivery activities S5 Knowledge of the company M5 Internal audit
S6 Ability M6 Management review
S7 Consciousness M7 Non conformity and
corrective measures
S8 Communicate M8 Continuous improvement
S9 Documented information S10 Operation planning and control
S11 Control of externally provided process products and services S12 Identification and Traceability
S13 Property of customers or external suppliers
S14 Release of products and services S15 Control of unqualified output
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Table 2 the relationship between processes：
Project
C1 C2 C3 C4 C5
Requirements for products and services
Design and development
of products and services
Production and service provision
Protect Post delivery activities
S1 Staff × × ×
S2 Infrastructure ×
S3 Process running environment ×
S4 Monitoring and measuring resources × ×
S5 Knowledge of the company × × × ×
S6 Ability × × × ×
S7 Consciousness ×
S8 Communicate × × ×
S9 Documented information × × × ×
S10 Operation planning and control × × × ×
S11 Control of externally provided process
products and services × ×
S12 Identification and traceability × ×
S13 Property of customers or external
suppliers × × ×
S14 Release of products and services ×
S15 Control of unqualified output × × ×
Managemen t process
M1 Response to risks and opportunities; M2 Quality objective and its implementation planning; M3 Customer satisfaction; M4Data analysis and evaluation; M5Internal audit; M6Management review; M7Non conformity and corrective measures; M8Improvement
Note: The management process is related to all processes
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Table 3 Relationship between function distribution and process
Chapter Clause （ISO9001：2015） Process General manager
Engineering
department Office Technology Department
Ministry of Commerce 4 Organizational environment
4.1 Understanding the organization and
its environment ● 〇 〇 〇 〇
4.2 Understand the needs and
expectations of interested parties ● 〇 〇 〇 〇
4.3 Determine the scope of quality
management system ● 〇 〇 〇 〇
4.4 Quality management system and its
process ● 〇 〇 〇 〇
5 Leadership function
5.1 Leadership function and
commitment ● 〇 〇 〇 〇
5.1.1 General ● 〇 〇 〇 〇
5.1.2 Focus on customers ● 〇 〇 〇 〇
5.2 Policy ● 〇 〇 〇 〇
5.3 Position, responsibility and
authority of the organization ● 〇 〇 〇 〇
6 Plan
6.1 Measures to deal with risks and
opportunities M1 ● 〇 〇 〇 〇
6.2 Quality objective and its
implementation planning M2 ● 〇 〇 〇 〇
6.3 Change planning ● 〇 〇 〇 〇
7 Support
7.1 Resources ● 〇 〇 〇 〇
7.1.1 General rules ● 〇 〇 〇 〇
7.1.2 Staff S1 〇 〇 ● 〇 〇
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7.1.3 Infrastructure S2 〇 〇 〇 ● 〇
7.1.4 Process running environment S3 〇 〇 〇 ● 〇
7.1.5 Monitoring and measuring
resources S4 〇 ● 〇 〇 〇
7.1.6 Organizational knowledge S5 〇 〇 ● 〇 〇
7.2 Ability S6 〇 〇 ● 〇 〇
7.3 Consciousness S7 〇 〇 ● 〇 〇
7.4 Communicate S8 〇 〇 ● 〇 〇
7.5 Documented information S9
7.5.1 General rules 〇 〇 ● 〇 〇
7.5.2 Innovation and renewal 〇 〇 ● 〇 〇
7.5.3 Control of documented information 〇 〇 ● 〇 〇
8 Function
8.1
Operation planning and control
S10 ● 〇 〇 〇 〇
8.2 Requirements for products and
services C1 〇 〇 〇 〇 ●
8.2.1 Customer communication 〇 〇 〇 〇 ●
8.2.2 Determination of product and
service requirements 〇 〇 〇 〇 ●
8.2.3 Review of product and service
requirements 〇 〇 〇 〇 ●
8.2.4 Changes in product and service
requirements 〇 〇 〇 〇 ●
8.3 Design and development of
products and services C2 〇 〇 〇 ● 〇
8.4 Control of externally provided
processes, products and services S11 〇 〇 〇 〇 ●
8.4.1 General rules 〇 〇 〇 〇 ●
8.4.2 Type and degree of control 〇 〇 〇 〇 ●
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Note：“●”Mark direct Department；“ 〇”Mark Coordination Department
8.4.3 Information provided to external
suppliers 〇 〇 〇 〇 ●
8.5 Production and service provision C3 〇 〇 〇 ● 〇
8.5.1 Control of production and service
provision 〇 〇 〇 ● 〇
8.5.2 Identification and traceability S12 〇 〇 〇 ● 〇
8.5.3 Property of customers and external
suppliers S13 〇 〇 〇 〇 ●
8.5.4 Protect C4 〇 〇 〇 ● 〇
8.5.5 Post delivery activities C5 〇 〇 〇 ● 〇
8.5.6 Change control 〇 〇 〇 ● 〇
8.6 Release of products and services S14 ● 〇 〇 〇
8.7 Control of unqualified output S15 ● ● 〇 〇 〇
9 Performance appraisal
9.1 Monitoring, measurement, analysis
and evaluation ● 〇 〇 〇 〇
9.1.1 General rules ● 〇 〇 〇 〇
9.1.2 Customer satisfaction M3 〇 〇 〇 〇 ●
9.1.3 Analysis and evaluation M4 ● 〇 〇 〇 〇
9.2 Internal audit M5 ● 〇 ● 〇 〇
9.3 Management review M6 ● 〇 〇 〇 〇
10 Improvement
10.1 General ● 〇 〇 〇 〇
10.2 Non conformity and corrective
measures M7 〇 ● 〇 〇 〇
10.3 Continuous improvement M8 〇 ● 〇 〇 〇
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Figure 1 the "octopus diagram" model formed by customer oriented process
C1Requirements for products and services
Management process
M1 Measures to deal with risks and opportunities
M2 Quality target and its realization planning
M3 Customer satisfaction
M4 Monitoring analysis and evaluation
M5 Internal audit
M6Management review
M7 Non
conformity and corrective measures M8Continuous
improvement
Support process
S2Infrastructure
S3 Process
running
environment S4 Monitoring and measuring resources
S5 Knowled ge S6 Ability S7 consciou sness
S11 Control of externally supplied products and services S8
Communi cate
S9 File
information
S12 Identification and traceability
S13Property of customers or external suppliers
S14Release of products and services S8Documented
information
S10 Operation
planning and control S15 Unqualified output control
Out Development intention
C3Production and service
provision
Out Qualified products and
services In
Product and service feature file information
C4 Protect
Out Arrive at delivery place
in good condition In
Identification, handling, packaging, storage
and protection C2 It
does not involve product design and developmen
t InNewproduct andservice information outNew productand service activities
C5Post delivery activities
InProductandservice deliveryrequirements OutCustomer
satisfaction
In Customer demand information
S1 Staff
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5 Leading role
5.1 Leading role and commitment
5.1.1 Leadership and commitment for management system
The top management of the company fulfills the management commitment through the following activities：
a）Promote the establishment and implementation of the quality / environmental management system, promote the management system to play a role in the overall performance of the company. The administrative director shall monitor the daily affairs of the management system, ensure the implementation of management review activities, monitor the operation effect of the company's system, and be responsible for the effectiveness of the system operation.
b）Establish the company's quality / environmental management policy, establish the company's management objectives on relevant functions, levels and processes, and ensure that the policy objectives are consistent with the company's strategic direction, and ensure that they are understood and implemented in the company through internal communication；
c）Promote the identification of business processes according to the requirements of the management system, improve the awareness of the process method of all employees, promote the use of risk-based thinking method in the process operation, integrate the management system requirements into the business process, and convey the importance of effective system management and meeting the management system, product requirements and environmental compliance requirements；
d）Establish a reasonable organizational structure of the company to ensure that the resources required by the management system can be obtained；
e）Establish effective communication channels, such as internal briefing, meeting, training, network information communication, etc., to communicate the importance of meeting the system requirements, and to promote, guide and support employees to contribute to the effectiveness of the company's management system；
f）Ensure that job responsibilities and authorities are defined to support other managers to play a leading role in their areas of responsibility；
g）Conduct regular management review and continuous improvement to ensure the continuous effectiveness of the system and achieve the expected results of the management system.
5.1.2 Focus on customer satisfaction and environmental factors
The top management of the company undertakes to implement the following activities in the management process to ensure that customer satisfaction and environmental factors are identified：
a） Identify and deal with risks that may affect product compliance, customer satisfaction and environmental factors；
b） The management requirements of customer requirements and environmental factors are determined
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and met；
c） Focus on the stable provision of products and services that meet the requirements of customers and relevant laws and regulations；
d） Strive to enhance customer satisfaction and achieve pollution prevention.
5.2 Policy
The company's top management is responsible for organizing the formulation of quality / environmental management policies, reflecting the commitment to meet customer requirements, laws and regulations and continuous improvement, and make them fully understood and implemented at all levels.
5.2.1 The quality / environmental management policy is detailed in Chapter 0.2 management policy of this manual.
5.2.2 Formulation of policy
The formulation of the policy shall meet the following requirements (but not limited to)：
a）Adapt to the purpose and environment of the company and keep consistent with the strategic direction；
b）Provide a framework for establishing and reviewing quality / environmental objectives and indicators；
c）It includes the commitment to meet product requirements, laws and regulations, continuous improvement, environmental protection and pollution prevention；
5.2.3 Communication of policy
a）The management shall publicize the quality / environment policy to all levels of the company through various publicity methods to ensure the correct understanding and implementation of the quality / environment policy；
b）At each management review meeting, the top management shall review the continuous suitability and effectiveness of the quality / environment policy, and make necessary adjustments according to the review results；
c）When the relevant parties need the company to provide the quality / environment policy, it shall be provided by the docking department in a timely manner, and the distribution records shall be made.
5.3 Position, responsibility and authority of the company
The general manager shall ensure that the responsibilities and authorities of relevant posts in the whole company are assigned, communicated and understood.
Top management shall assign responsibilities and authorities to：
a) Ensure that the quality / environmental management system meets the requirements of this standard；
b) Ensure that each process achieves its expected output；
c) Report on the performance of the quality / environmental management system and its improvement
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opportunities (see 10.1), especially to top management； d) Ensure customer focus is promoted throughout the company；
e) Ensure integrity of quality / environmental management system changes are planned and implemented.
f）The top management authorizes the representative of the management to effectively communicate and coordinate all activities of explosion-proof products.
g）The top management authorizes management person to contact the issuer of the explosion-proof certificate for any changes that have been confirmed in the design of the explosion-proof certificate and technical documents.
h）When updating the quality system plan, the top management authorizes the representative of the management to contact the certification authority of the explosion-proof quality system.
i）The top management authorizes the representative to contact the quality system certification agency/authority , and the representative can authorize the approval to change the relevant drawings if permission is obtained.
j）Prohibit any authorization without the approval by the authenticator from certificate authority/
agency, including top management and customers。
k）The restrictive conditions on the explosion-proof product certificate shall be reviewed by the top management authorized representative to the customer's order and the contract that meet the requirements of the certificate and technical documents, and notify the customer in an appropriate way.
m）The representative authorized by the top management to monitor all changes that affect to the product's compliance to the certificate。
According to the above requirements, the general manager of the company appointed a specialist to provide system operation information, formulated the company structure chart and function allocation table, and the human resources department formulated the post responsibilities. The organization chart of the company is as follows：
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Organization chart of the company
The post responsibilities and requirements of each department are as follows：
1）Post responsibilities of general manager：
1 Responsible for the implementation of national guidelines, policies, laws and regulations, and organize to convey to all staff the importance of meeting customer requirements and laws and regulations.
2 The organization responsible for establishing the quality / environmental management system suitable for the company, whose responsibilities and authorities are specified and communicated.
3 Formulate quality / environmental management policies and objectives, approve and issue Quality / environmental management manual, preside over management review, and be responsible for effective operation and continuous improvement of quality / environmental management system.
4 Responsible for the reasonable allocation of the company's resources.
5 Be responsible for leading the whole company to establish and maintain a documented quality / environment system and make it continuously improved.
6 Pay attention to the handling of customers' opinions and complaints, and take charge of the handling and improvement of major quality problems and accidents.
7 Responsible for approval of purchase plan and order production
8 Be responsible for the approval of management review plan and preside over the management review
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meeting
Qualifications：
1 College degree or above.
2 More than 3 years working experience in related position management.
3 Emancipation of mind, new ideas, pioneering spirit, familiar with the laws of market economy.
4 Pay attention to the art of leadership, be good at communication, care and respect the rights and interests of employees.
5 Have excellent ability and quality of organization, command, coordination and unity.
6 Pay great attention to the latest information and trends at home and abroad, grasp the initiative and make decisive decisions at any time.
2）Post responsibilities of the Ministry of Commerce：
1 Familiar with the product, master the product, and be able to analyze its size and structure independently and give accurate quotation
2 Be familiar with the positioning of products in the market and find out the differences when quoting different products
3 Be able to develop customers independently, understand foreign trade process, and give timely response to product specifications and quality
4 Ability to deal with customer's questions and make efforts to place orders 5 Inform the customer and forwarder of the shipment in time
6 Keep customer's data and samples properly and file them in an orderly manner 7 Submit annual business summary
8 Pay attention to improve their product knowledge, English and business ability 9 On important holidays abroad, e-cards should be sent to show greetings， 10 Provide our customers with the latest product information and catalogue in time
11 Deal with the relationship with various departments and ask them for the latest information and trends of the products in time
12 Assist the general manager to participate in foreign negotiations
13 Make reasonable suggestions for new product development according to market development.
14 Responsible for customer service, organizing customer satisfaction survey, timely feedback and
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handling of customer information, especially customer complaints, and transferring them to relevant functional departments for processing and tracking verification of corrective and preventive measures.
15 Ensure that customer requirements are reflected, including selection of special characteristics, establishment of quality objectives and relevant training.
16 Responsible for the registration and distribution of customer property, communicate with customers in case of loss, damage or inapplicability.
Qualifications：
1 Education background: college education or above.
2 Strong public relations ability, organization and coordination ability.
3 Proficient in English listening, speaking, reading and writing.
3 Familiar with market rules and have a wide range of sales channels.
4 Have economic mind; have good interpersonal skills; work conscientiously and have good moral character.
3）Responsibilities of Purchasing Department：
1 According to the order plan issued by the relevant personnel of the Ministry of Commerce and the current inventory situation, prepare and implement the material and product procurement plan.
2 Evaluate the quality, price and service of material suppliers (including outsourcing), establish complete qualified supplier files, and organize supplier review. Important materials shall be purchased within the scope of qualified suppliers.
3 Be responsible for the application for inspection and emergency release of purchased materials, and assist in the disposal of unqualified products in the purchased materials and the implementation of corrective and preventive measures.
4 Responsible for the determination and review of product related requirements, the signing of sales contract and processing agreement and the withdrawal of sales payment. Have the authority to sign sales contract and processing agreement and sell products.
5 Responsible for receiving and recording customers' visits, letters and calls on behalf of the company, and establishing user files.
6 Organize market research, collect market and supplier information, and timely transmit to the company's leadership and relevant departments.
Qualifications：
1 Education background: college education or above.
2 Strong public relations ability, organization and coordination ability.
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3 Familiar with market rules, have a wide range of purchasing and sales channels.
4 Have economic mind; have good interpersonal skills; work conscientiously and have good moral character.
4）Responsibilities of technical department：
1 Implement and implement the company's quality / environmental policies and objectives as the work guidelines of the Department.
2 Responsible for the realization of quality / environment objectives of the Department.
3 Responsible for the confirmation of samples, process and results of the company's product certification.
4 Actively cooperate with and participate in the review, disposal and control of unqualified products.
5 Participate in customer requirements review, customer property control, manufacturing process control, service and other essential activities.
6 Deal with the problems in daily production connection and improve the manufacturing process.
7 Responsible for the technical guidance and supervision of the company's product manufacturing process.
8 Be responsible for the formulation of technical and process documents, and be responsible for the correctness, integrity and uniformity of various design documents, process documents and technical documents issued by products.
9 Investigate and confirm manufacturing feasibility and make analysis report.
10 Responsible for planning and change control of product realization process；
11 Responsible for the preparation of corresponding production guidance drawings, process and other technical documents, and guide the supplier to implement；
12 Be responsible for the management of customer engineering / specification and technical drawings and documents, contact the customer in time when changing, and implement according to the customer's approval after negotiation.
13 Be responsible for the format unification, document number and distribution of the company's system documents.
14 Be responsible for the maintenance, recovery, Abolishment and destruction of documents.
15 Be responsible for the collection of external information and data related to the company's system, and identify and control.
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Qualifications
1 College degree or above.
2 More than 3 years experience in PV design, familiar with PV product design and development.
3 Good coordination and command ability.
4 Work conscientiously and responsibly, with good morality and good health.
5）Job responsibilities of Engineering Department：
1 Implement and implement the company's quality / environmental policies and objectives as the work guidelines of the Department.
2 Responsible for the realization of quality / environment objectives of the Department.
3 Responsibility system and reward and punishment system of organization engineering department.
4 Actively cooperate with and participate in the review, disposal and control of unqualified products.
5 Participate in customer requirements review, customer property control, manufacturing process control, service and other essential activities.
6 Responsible for the tracking and confirmation of supplier's production plan, with the authority of production plan scheduling and overall management of production site, responsible for the completion of production tasks and product quality.
7 Timely grasp the supply of raw materials, materials and materials needed in each link of production.
8 Responsible for the company's product inspection and centralized management of non-conforming products, in accordance with standards, product drawings and processes, responsible for the quality inspection of raw materials, purchased parts, semi-finished products to finished products in the whole production process. Responsible for the unqualified products.
9 Do a good job in the control (human, machine, material, method, environment, measurement) and management of key special processes.
10 Responsible for the centralized management of data analysis and priority plan for
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unqualified products.
11 Responsible for the monitoring and measurement of all processes of the company's quality management system.
12 Responsible for centralized management of corrective / preventive measures and continuous improvement.
13 Responsible for the analysis, transmission and processing of internal and external quality feedback information.
14 Participate in supplier evaluation, QC team and other quality activities.
15 Responsible for the verification and record of product traceability identification.
16 Organize and hold regular quality meeting.
Qualifications
1 College degree or above.
2 More than 3 years of production experience, familiar with the quality requirements of photovoltaic products.
3 Good production coordination and command ability.
4 Work conscientiously and responsibly, with good morality and good health.
5）Post responsibilities of material control department：
1 Plan making and process management: according to the company's objectives, collect the evaluation of logistics effect from the company and customers, and be responsible for the formulation, approval and implementation of logistics management work plan and cost budget；
2 Organize the establishment of the company's logistics information system, optimize the material inventory control, order processing, transportation and distribution
logistics management and operation system, improve logistics transfer efficiency, reduce capital occupation, improve services, reduce logistics costs, and make the company's logistics links competitive；
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3 Logistics network system construction: organize the establishment of the company's cargo transportation system, plan the company's cargo allocation and scheduling, evaluate and select logistics carriers and transportation prices, transport service quality, sign cooperation contracts, reduce transportation costs, improve the efficiency of goods circulation, reduce the cost of goods transportation, and reduce the risk of goods circulation process；
4 Logistics carrier management: collect the evaluation feedback of the company and customers on the logistics effect, carry out the assessment of the third-party logistics company, terminate the contract with unqualified logistics company in time, strengthen the cooperation with excellent third-party logistics, gradually improve the logistics efficiency, timely solve the logistics complaints of customers, and improve the customer satisfaction with logistics distribution；
5 Sales and market support: timely feedback the logistics information to the commerce department, procurement department, engineering department and logistics partners, master the dynamic changes of delivery and inventory, assist the commerce department to make the shipment plan, enhance the predictability of suppliers, and facilitate the timely arrangement of production operation plan; support the sales and related market activities, coordinate with the change of sales strategy and meet the needs of customers Analysis and optimization of resource allocation；
6 According to the company's development strategy and value orientation, combined with the characteristics of logistics business, assist the manager to carry out organization construction and personnel training, and carry out daily supervision, inspection and guidance, performance appraisal and other work, so as to realize the continuous increment of human capital.
Qualifications
1 Education background: college degree or above in logistics management, international trade, management and economics.
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2 Experience: at least 5 years working experience in logistics / purchasing related position, at least 3 years working experience in the same management position.
3 With strong professional dedication, good leadership and good industry management concept, good communication and negotiation ability；
4 The work style is rigorous and steady, with strong entrepreneurial spirit and pioneering consciousness；
5 Energetic, strong team organization ability, able to work under pressure.
7）Responsibilities of management representative：
1 Prepare for internal audit, prepare audit implementation plan and checklist.
2 According to iso9001:2015 and iso14000:2015 standards, quality / environmental management manual and other documents, check the compliance, implementation and effectiveness of the company's quality / environmental management system, and record objective evidence.
3 Issue the non conformity report for the unqualified facts found in the internal audit.
4 Evaluate the quality / environmental management system of the company, form a conclusion, and prepare the audit report by the audit team leader.
5 Verify the effectiveness of corrective / preventive action plan.
Qualifications
1 College degree or above.
2 Be familiar with iso9001:2015 and iso14000:2015 standards and internal audit workflow, conduct internal auditor training and be qualified to work.
3 Good communication, coordination and organization ability.
4 Good writing and language skills.
8）Post responsibilities of administration department：
1 Coordination of relations among functional departments；
2 Establish various rules and regulations and check the implementation to promote the standardized management of various work；
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3 Responsible for the company's information, information management, as well as publicity and reporting work, internal and external contact and up and down contact；
4 Organization, recording and filing of company meetings；
5 Be responsible for the daily administrative affairs management of the whole company and assist the general manager to deal with the daily work；
6 Review, recruitment and preliminary test of personnel demand of each department of the company；
7 Handling administrative procedures during the process of employee's entry and exit；
8 Sort out, file, keep and borrow all kinds of files of the company；
9 Employee attendance, attendance statistics, reports, analysis, etc；
10 Handling of social security and medical insurance for employees；
11 Formulate employee welfare system and implement it after approval；
Qualifications
1 College degree or above.
2 More than 3 years working experience, familiar with administrative and personnel management requirements.
3 Good organization, coordination and command ability.
4 Work conscientiously and responsibly, with good morality and good health.
9）Responsibilities of Finance Department：
1 The company's finance, funds, costs, expenses to implement macro management.
2 Improve the internal financial operation norms and economic responsibility system, and implement inspection and supervision.
3 Organize the preparation and implementation of the company's annual, quarterly and monthly financial revenue and expenditure plans, control the expenses, reasonably use the funds, and realize the company's economic indicators.
4 Prepare accounting statements and related income and expenditure statistical
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statements.
5 According to the collection of financial information, carry out financial analysis, and organize personnel to pay project arrears.
6 Be responsible for supervising and urging the accountants to calculate and pay all kinds of taxes correctly and timely.
7 Responsible for the confirmation and payment of supplier's advance payment and final payment.
8 Responsible for the confirmation of customer payment recovery.
Qualifications
1 College degree or above.
2 More than 3 years experience in finance, familiar with accounting and cashier requirements.
3 Good internal coordination and command ability.
4 Work conscientiously and responsibly, with good morality and good health.
6 Plan
6.1 Measures to deal with risks and opportunities
6.1.1 Measures to deal with risks and opportunities (M1)
In planning the quality / environmental management system, the company considers the internal and external factors and the requirements of the relevant parties, and determines the risks and opportunities to be dealt with, so as to：
a) Ensure that the quality / environmental management system can achieve its expected results；
b) Enhancing the beneficial impact；
c) Avoid or reduce adverse effects；
d) Achieve improvement
The company has formulated the management workflow of measures to deal with risks and opportunities, and regularly reviews the effectiveness of these risks.
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Management workflow of measures to deal with risks and opportunities
Process flow
Content description Using forms General
manager
Administration Department
Finance Department
Purchasing Department
Ministry of Commerc
e
Technology Department
Engineering department
Timing of risk identification:
Planning of quality / environmental management system, change of enterprise tenet, strategic change, internal and external environment change, company and its background, change of demands and expectations of relevant parties.
《 Risk manage ment records
》
Quality risk: direct product quality risk and indirect
product quality
risk.Environmental risks
include nature,
humanities,politics, economy and others.
Business risks: raw materials, employees, equipment, supply and marketing chain, technology, management, products, laws, patents and property rights.
Market risk: including market capacity,
competitiveness,price risk and promotion risk.
The financial risks include financing / financing risk, capital repayment risk, fund use, fund recovery and
《 Risk manage ment records
》 Risk identification
Environm ental risk
Business risk
Market risk
Financial risk Quality risk
management manual
Process flow
Content description Using forms General
manager
Administration Department
Finance Department
Purchasing Department
Ministry of Commerc
e
Technology Department
Engineering department
benefit distribution.
1.Quality risk
1.1 Direct quality risk:
product quality problems, resulting in return, replacement, repair and other risks.
1.2Indirect quality risk: in the process of using the product, if it damages other property rights or personal rights of customers, it shall bear civil compensation liability.
2.Environmental risk 2.1The off-season and peak
season of product sales will affect the purchase of customers and indirectly affect the production of the company's products.
2.2Humanistic environment:
it is mainly reflected in
the different
consumption habits of people in different time, different regions and different nationalities.
2.3 Policy environment:
changes in national macroeconomic policies,
《 Risk Manage ment Record》
Risk analysis
management manual
Process flow
