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Project Team Building, Conflict, and Negotiation
06-01 Copyright © 2013 Pearson Education, Inc. Publishing as Prentice Hall
Chapter 6 Learning Objectives
After completing this chapter, students will be able to:
Understand the steps involved in project team building.
Know the characteristics of effective project teams and why teams fail.
Know the stages in the development of groups.
Describe how to achieve cross-functional cooperation in teams.
06-02
Copyright © 2013 Pearson Education, Inc. Publishing as Prentice Hall
Chapter 6 Learning Objectives
After completing this chapter, students will be able to:
See the advantages and challenges of project teams.
Understand the nature of conflict and evaluate response method.
Understand the importance of negotiation skills in project management.
06-03 Copyright © 2013 Pearson Education, Inc. Publishing as Prentice Hall 06-04
FIGURE 6.3 Basic Steps in Assembling a Project Team
Copyright © 2013 Pearson Education, Inc. Publishing as Prentice Hall
Effective Project Teams
Clear Sense of Mission
Productive Interdependency
Cohesiveness
Trust
Enthusiasm
Results Orientation
06-05 Copyright © 2013 Pearson Education, Inc. Publishing as Prentice Hall
Reasons Why Teams Fail
Poorly developed or unclear goals
Poorly defined project team roles &interdependencies
Lack of project team motivation
Poor communication
Poor leadership
Turnoveramong project team members
Dysfunctionalbehavior06-06
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Copyright © 2013 Pearson Education, Inc. Publishing as Prentice Hall
Stages in Group Development
1. Forming– members become acquainted 2. Storming – conflict begins
3. Norming – members reach agreement 4. Performing– members work together 5. Adjourning– group disbands
Punctuated Equilibrium is a different model
06-07 Copyright © 2013 Pearson Education, Inc. Publishing as Prentice Hall
Team Development Stages
06-08 FIGURE 6.4
Model of Punctuated Equilibrium
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FIGURE 6.5
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Achieving Cross-Functional Cooperation
06-11 FIGURE 6.6
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Building High-Performing Teams
Make the project team tangible
Publicity
Terminology & language Rewardgood behavior
Flexibility
Creativity
Pragmatism
Develop a personal touch
Lead by example
Positive feedback for good performance
Accessibility & consistency
06-12 Copyright © 2013 Pearson Education, Inc. Publishing as Prentice Hall
Virtual Project Teams
use electronic media to link members of a geographically dispersed project team
How Can Virtual Teams Be Improved?
Use face-to-face communication when possible
Don’t let team members disappear
Establish a code of conduct
Keep everyone in the communication loop
Create a process for addressing conflict
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Copyright © 2013 Pearson Education, Inc. Publishing as Prentice Hall
Conflict Management
Conflictis a processthat begins when you perceivethat someone has frustrated or is about to frustrate a major concern of yours.
Categories
•
Goal-oriented•
Administrative•
InterpersonalViews
•
Traditional•
Behavioral•
Interactionist06-14 Copyright © 2013 Pearson Education, Inc. Publishing as Prentice Hall
Sources of Conflict
Organizational
Reward systems
Scarce resources
Uncertainty
DifferentiationInterpersonal
•
Faulty attributions•
Faulty communication•
Personal grudges &prejudices
06-15
Copyright © 2013 Pearson Education, Inc. Publishing as Prentice Hall
Conflict Resolution
Mediate – defusion/confrontation
Arbitrate – judgment
Control – cool down period
Accept – unmanageable
Eliminate – transfer
Conflict is often evidence of progress!
06-15 Copyright © 2013 Pearson Education, Inc. Publishing as Prentice Hall
Negotiation
a processthat is predicated on a manager’s ability to use influenceproductively
Questions to Ask Prior to Entering a Negotiation 1. How much powerdo I have?
2. What sort oftime pressures are there?
3. Do I trustmy opponent?
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Principled Negotiation
1. Separate the people from the problem 2. Focus oninterests, not positions 3. Invent options for mutual gain 4. Insist on using objective criteria
Getting to Yes– Fisher & Ury
06-17 Copyright © 2013 Pearson Education, Inc. Publishing as Prentice Hall
Summary
1. Understand the steps involved in project team building.
2. Know the characteristics of effective project teams and why teams fail.
3. Know the stages in the development of groups.
4. Describe how to achieve cross-functional cooperation in teams.
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Copyright © 2013 Pearson Education, Inc. Publishing as Prentice Hall
Summary
5. See the advantages and challenges of project teams.
6. Understand the nature of conflict and evaluate response method.
7. Understand the importance of negotiation skills in project management.
06-19 Copyright © 2013 Pearson Education, Inc. Publishing as Prentice Hall 06-20
