On the other hand, we understand that digitization requires the support of digital infrastructure and reliable human resources as an important part of the digital ecosystem. Telkom is one of the publicly listed companies on the Indonesia Stock Exchange (IDX) with the ticker "TLKM" and the New York Stock Exchange (NYSE) with the ticker "TLK".
CERTIFICATES
MEMBERSHIP IN ASSOCIATION
MESSAGE OF THE PRESIDENT DIRECTOR [102-14; 102-15]
TELKOM’S SUSTAINABILITY JOURNEY
SUSTAINABILITY PERFORMANCE ACHIEVEMENTS
Since energy consumption will cause greenhouse gas emissions, Telkom has therefore implemented an environmentally friendly work culture, including the reduction of energy consumption and the implementation of various digital applications that reduce paper consumption. In the context of sustainability, it is starting to be integrated into the implementation of the principles of good corporate governance.
MEASURES FOR THE FUTURE
From the environmental aspect, Telkom has invested in building a telecommunications infrastructure using environmentally friendly equipment and renewable energy sources. TelkomGroup pays for the management of its electronic equipment and devices once they are no longer used and works closely with suppliers to manage electronic waste.
CLOSING
In addition, TelkomGroup places a significant premium on the ability to handle any technological outages to ensure and deliver the best customer experience. Being part of the community means that TelkomGroup has also implemented community empowerment programs that are aligned to support the Sustainable Development Goals.
TELKOM AND THE SUSTAINABILITY
TELKOM’S SUSTAINABILITY STRATEGY AND PILLAR SUSTAINABILITY STRATEGY
PILLARS OF SUSTAINABILITY
BUILDING A SUSTAINABILITY CULTURE
ETHICS
PERFORMANCE GROWTH
HUMAN CAPITAL
COMMUNITY
ENVIRONMENT
The relationship that is built with employees is supported by their involvement in regular meetings with management, annual trainings, Sekar-Telkom, PKB negotiations every two years, as well as through the Employee Complaints Center. The relationship that is built with the government is mainly through regular meetings with the Ministry of SOEs and the Ministry of Communication and Information.
MATERIAL TOPICS [102-47]
MATERIAL TOPICS BOUNDARIES AND IMPACTS [103-1; 102-46]
Innova on and digi za on is a material topic because it is related to TelkomGroup's commitment to digital transformation. Corruption is a material topic because Telkom is committed to implementing sustainable ethical behavior and business ethics.
SUSTAINABILITY PERFORMANCE
ETHICS: RESPONSIBLE GOVERNANCE AND BUSINESS GOVERNANCE GUIDELINES AND POLICIES
Commitment to Customer
Commitment to Partner
Commitment to Compe tor
Commitment to Social Community
Commitment to Employees
GOVERNANCE STRUCTURE [102-18]
APPROACH IN PREVENTION PRINCIPLE [102-11]
Regarding the implementation of sustainability practices, Telkom has applied the precautionary principle not only to business risks, but also to social and environmental risks. In addition, Telkom also increases a on and management of social aspects such as labor practices, human rights practices, consumer issues, fair operating practices and Community Involvement Development (CID).
An -Corrup on Socializa on [205-2]
A more detailed explanation regarding governance, the Board of Directors and the Board of Commissioners, risk management as an implementation of the precautionary approach and internal control, can be read in the Corporate Governance Chapter of the 2021 Annual Report. To strengthen ABMS implementation, Telkom plans to strengthen infrastructure and resources while also expanding ABMS implementation to all Witel Class A and Subsidiaries by 2022.
Whistleblowing System
We will explain the results of Telkom Integrity Line implementation in SR for the financial year 2022. We will explain the results of the implementation of Telkom Integrity Line in SR for the financial year 2022.
FAIR BUSINESS PRACTICES [206-1]
Number of Fines and Sanc ons Related to Monopolis c and Unfair Business Compe on Prac ces [206-1][TC-TL-520a.1]
CUSTOMER DATA PRIVACY PROTECTION [103-1; 103-2; 103-3]
Resolution of the Board of Directors of the Company (Persero) PT Telekomunikasi Indonesia Tbk, number: KD.06/HK000/COP-D regarding the Company's document management policy. 022/TC01/PD-00/V/2006 on the Implementation of Information Technology Business Processes Based on the Informa on Technology Infrastructure Library (ITIL FRAMEWORK) Framework.
Customer Data for Secondary Purposes [TC-TL-220a.2][TC-TL-220a.4]
Standards derived from related company regulations, such as IT service process standards, information on system access control management standards, system acquisition information on process standards and access control standards data. Telkomsel customers can access the retail customer data privacy policy via the website h ps://www.telkomsel.com/privacy-policy or can contact customer service via e-mail cs@telkomsel. co.id or phone number 188.
Complaints and Legal Cases related to Data Privacy [418-1][TC-TL-220a.3]
At this stage, all prospective partners will be checked for completeness of the company's documents in general. The selection of results produces rankings and shortlists to determine the Winner/Procurement Executive.
Local Party Involvement [102-7; 102-9; 204-1]
Supports Increasing the Domes c Component Level (TKDN)
PERFORMANCE GROWTH [103-1; 103-2; 103-3]
INCLUSIVE COMMUNICATION AND DIGITAL ACCESS [203-1]
This effort has been made because we understand that the risk of disruption to the IT network/infrastructure will continue even though preventive action has been taken. Coordinate with law enforcement officials for operations in high crime locations and implement environmental development programs.
INFORMATION TECHNOLOGY AND CYBER SECURITY [TC-TL-230a.2]
Personnel Cer fica on and Informa on Security System Cer fica on
Informa on Security Breach [TC-TL-230a.1]
QUALITY OF PRODUCT AND SERVICE [103-1; 103-2; 103-3]
IMPROVING CUSTOMER EXPERIENCE AND CUSTOMER COMPLAINT SERVICE [102-43]
Top-down NPS (strategic NPS), which is the customer's overall perception of Telkom, measured externally. Bo om-up NPS (transac onal NPS), which is the customer experience during direct interaction with Telkom in each episode of the customer journey through internal surveys and survey partners.
Complaints Channel
CUSTOMER SATISFACTION EVALUATION
INNOVATION DEVELOPMENT AND DIGITIZATION
ECONOMIC PERFORMANCE AND THE IMPACTS [201-1]
Subsequently, Telkom can best manage its operating costs to generate maximum operating profit, which is reflected in the stable operating profit margin of 33.2% in 2021. 1 ROA is the profit for the year divided by the total assets as of 31 December at the end of the year 2 ROE is the profit for the year divided by the total equity at the end of December 31 at the end of the year 3 Operating profit margin is the gross profit divided by the total turnover.
BUILDING PROFESSIONAL HUMAN RESOURCES
GET TO KNOW OUR EMPLOYEES
All employees (100%) have their rights and obligations covered in Perjanjana Kerja Bersama (PKB) or collective labor agreement. The management of Telkom and its subsidiaries ensures that they have a good relationship with the union and all employees.
EMPLOYEE TURNOVER [401-1]
EMPLOYEE DEVELOPMENT PROGRAM [404-1; 404-2]
THE PRACTICE OF RESPECTING HUMAN RIGHTS IN HR MANAGEMENT Increasing the Role of Women and Supporting Gender Equality.
PRACTICE OF RESPECTING HUMAN RIGHTS IN HR MANAGEMENT Enhancing Women’s Roles and Suppor ng Gender Equality
Our efforts have resulted in an increase in the number of female employees in management positions as shown in the table below. The target for SOE to increase the role of women at management level is 15%, but in Telkom the number of women at management level reaches 21%.
Provide Opportuni es for Opinions
In addition to policies, TelkomGroup also organizes an informal event in the form of a webinar focusing on women's physical and mental health and financial awareness. Objective assessment and measurement ensures an equal opportunity to enter the talent pool for a specific management position.
No Child Labor
Working Time and Leave En tlements [401-3]
Protec ng Employees from Harassment
EMPLOYEE PERFORMANCE
Employee Performance Management
Performance Evalua on and Assessment [404-3]
RETIREMENT PROGRAM [201-3]
EMPLOYEE HEALTH AND SAFETY [103-1; 103-2; 103-3]
Reporting and handling of incidents is carried out through the reporting mechanisms in regional offices and Telkom headquarters under the Security and Safety Unit.
HSE Facili es [403-3; 403-6]
Communica on, Socializa on, and Consulta on Related to HSE [403-4]
Training Related to HSE [403-5]
Our Employees’ Health [403-10]
HSE Performance Report [403-9]
HSE Preven on and Mi ga on that Directly Impact Business Rela onship [403-7]
Respond to COVID-19
In addition, since March 2020, we have accelerated the vaccination of employees, so that by the end of 2021, the vaccination rate of Telkom employees has reached 100%.
DIGITAL CAPABILITY READINESS
THE MECHANISM OF EMPLOYEE FEEDBACK MANAGEMENT
VALUE-SHARING ALONGSIDE THE COMMUNITY
PROVIDING REGIONAL ECONOMIC GROWTH [203-1; 203-2]
GROWING WITH THE DIGITAL SOCIETY
Indigo Program
In 2021, the Indigo Program underwent a rebranding of Indigo to accommodate changes to the incuba program and the acceleration of the digital launch into the 'new normal' era due to the COVID-19 pandemic. It is hoped that the selected startup represents a qualified startup where they not only shine, but also have a social impact, and of course have the potential to contribute to the growth of Indonesia's digital economy in the future.
Venture Capital
The novelty of the rebranding process is not only internal in terms of managing the incubation program, but also the introduction of external initiatives with the hope that they will contribute to Indonesia's true digital economic growth. Indigo's 2021 launch reached 981 startups, with 295 startups passing the on-desk select on-stage review, while down to 26 startups that were almost at the forefront . jury consisting of Indigo management team, Indigo program mentors and representatives of MDI Ventures and TelkomGroup.
COMMUNITY INVOLVEMENT DEVELOPMENT [203-2; 413-1]
Food Aid Distribu on
Vaccine Distribu on and Access to Medicines
Digital Educa on for Community
Suppor ng Disability Independence
Clean Water and Sanita on Aid
Provision of Public Ligh ng with Renewable Energy Sources
Suppor ng Business Development of SME Foster Partners
The training program offered includes further training in finance, promotion and marketing 4.0 to understand how to create and manage social media accounts and registrations through marketplaces, as well as other activities aimed at increasing the production of foster parents. partners. Telkom has also developed the SME Digital Platform “UMK Access” as a digital program for information services needed by foster partners, the foster partner manager and CDC management.
SME Digital Pla orm U liza on Program
The classes of SME foster partners become a facility to measure the success of Partnership program management with the 'Upgrading' indicator. The 'Upgrade' foster partners are the shi of foster partners from the lower group to the higher group.
Smart Village Nusantara
This activity is supported by digital applications, namely ePuskesmas, ePosyandu, CCTV, Panic Bu on, Bioskop Desa and e-Library. This activity is supported by the Portal Desa application, ewarga, monev desa and the UCM User Management Center.
Innovillage
This activity is supported by digital applications, namely iKAS for ePOS SME, eLok (electronic counter) for village tourism, simpledesa for village administration service management between residents and in the future village economy. Smart Government aims to improve the process of public service delivery and governance.
Infrastructure to Support Mobility and Local Economic Growth
Smart Economy, aims to improve the village economy through a citizen of participation in the business model and strengthening BUMD as a locomotive for economic development in the village ecosystem. Smart Society aims to increase the capacities, skills and quality of life of rural communities with the spirit of cooperation.
Contribu ng to Provide Decent Housing
In addition to the digi za on program for assisted villages, there is also an assistance program for the development of tourist villages. Telkom has realized an assistance of Rp 4.97 billion for rural digital and public facilities for the development of tourism.
Together with Community Mi ga ng the Climate Change Impacts
Support for Strengthening Governance System and IT Support
Opera on Impacts on Environment
ECO-FRIENDLY WORK CULTURE
Use of Base Transceiver Station (BTS) based on clean or environmentally friendly energy. Use of Diesel Rotary Uninterruptable Power Supply (DRUPS) technology for backup energy sources (generator).
New and Renewable Energy Use [302-1; 302-4] [TC-TL-130 A.1]
Disclosure of energy consumption on data in this report includes the operational energy use of buildings, fixed networks (STO), cellular networks (BTS), data centers and operational vehicles. The decrease in electricity consumption was due to the more efficient use of energy in cellular networks (BTS), buildings and data centers due to the use of new and renewable energy technologies.
EMISSION [305-1; 305-2; 305-5]
WATER [303-5]
WASTE MANAGEMENT [306-2]
END-OF-LIFE PRODUCT MANAGEMENT
Customer Premises Equipment (CPE) [TC-TL-440a.1]
Reduced Prin ng of SIM Card and Physical Voucher
ABOUT SUSTAINABILITY REPORT
APPENDICES
GLOSSARY
The Indonesian Stock Exchange is one of the capital market institutions formed through a merger between the Jakarta Stock Exchange and the Surabaya Stock Exchange. The New York Stock Exchange (also known as the NYSE) is one of the exchanges in the United States where Telkom shares are listed, apart from the Indonesia Stock Exchange.
CROSS REFERENCE OF FINANCIAL SERVICE AUTHORITY REGULATION NO.51/POJK.03/2017
3 Explanation of the commitment of LJK, Issuer and Public Company in achieving the implementation of Sustainable Finance; 1 Achieving the performance of Sustainable Finance implementation (economic, social and environmental) compared to the target;
GRI CONTENT INDEX
403-1 Occupational health and safety management system 52 403-2 Hazard identification, risk assessment and incident. 403-7 Prevention and reduction of impacts on health and safety at work directly related to business relations 54 403-8 Workers subject to safety and health at work.
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