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APPRENTICESHIP REPORT
PT. PEGADAIAN UPS SIMPANG RUMBAI BRANCHES
ELVI NOVIANDA 5404181171
INTERNATIONAL BUSINESS ADMINISTRATION STUDY PROGRAM
BUSINESS ADMINISTRATION DEPARTMENT STATE POLYTECHNIC OF BENGKALIS
BENGKALIS – RIAU 2022
VALIDATIO
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ACKNOWLEDGMENT
Assalamualaikum Wr. Wb. Peace be upon you, and Allah mercy and blessings Praise for the blessings and grace of Almighty God, who has provided health and opportunities to the author Thus he can complete Apprenticeship activities and have completed Apprenticeship reports that the authors do at PT. Pegadaian UPS Simpang Rumbai branches on time, namely from March 02nd 2022 untill June 30th 2022.
The authors also express their gratitude to all employees of PT. Pegadaian UPS Simpang Rumbai Branches who are very kind, friendly and accept the writers to join and have an opportunity to become one of the family members of PT.
Pegadaian UPS Simpang Rumbai Branches.
In compiling this Apprenticeship report, the author realizes that without the guidance from various parties this Apprenticeship report cannot be completed in a specific time, so the authors want to thank all those who have been involved and assisted the author. Related parties include:
1. Mr. Johny Custer, ST., MT as the Director of State Polytechnic of Bengkalis.
2. Mr. Armada, ST., MT as Deputy Director I of State Polytechnic of Bengkalis.
3. Ms. Supriati, S.ST., M.Si as the Head of the Department of Business Administration.
4. Ms. Wan Junita Raflah, B.Sc.,M.Ec.Dev as the Head of International Business Administration Study Program.
5. Mr. Hutomo Atman Maulana, S.Pd., M.Si as the former Head of International Business Administration Study Program.
6. Mr. M. Alkadri Perdana, B.IT., M.Sc as the advisor of this Apprenticeship report and as the coordinator of Apprenticeship of International Business Administration Study Program.
7. Ms. Tumiyem as Vice President of Pegadaian for Pekanbaru Area.
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8. Ms. Siti Aisyah, SE as the head of PT Pegadaian Ahmad Yani Branches.
9. Ms. Vivi Notalia as the head of PT Pegadaian Pasar Kodim Branches.
10. Ms. Neni Ernawilda as the manager of PT Pegadaian UPS Simpang Rumbai Branches and as supervisor for Apprenticeship activities.
11. Ms. Fitra Harsanty Ega Putri as the cashier of PT Pegadaian UPS Simpang Rumbai Branches of helped author for Apprenticeship activities.
12. All employee of PT. Pegadaian Syariah and PT. Pegadaian Konvesional that already give the author guidance and lot of experience while did the Apprenticeship.
9. Especially for my father Ahmad Suhaidi and my mother Sulikah beloved who have provided a lot of support for prayer, time, energy and material to help and provide convenience during the lecture process and hopefully all of them will get a reward that is appropriate with Allah SWT.
10. Friends in arms of State Polytechnic of Bengkalis, especially the International Business Administration Study Program, thank you for your support and cooperation when completing this thesis assignment.
The author realizes that in the preparation of this Apprenticeship report, it is still far from perfect, both in terms of preparation, language, and writing.
Therefore, the authors really expect constructive criticism and suggestions to become a reference for writers in the future. Hopefully this Apprenticeship report is useful for the writer and the reader.
Wassalamu'alaikum Wr. Wb
Bengkalis, 2022
Elvi Novianda NIM. 5404181171
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TABLE OF CONTENTS
... v
LIST OF FIGURES ... vii
LIST OF TABLES ... viii
LIST OF APPENDICES ... ix
CHAPTER I INTRODUCTION ... 1
1.1 Background of the Apprenticeship ... 1
1.2 Purpose of the Apprenticeship ... 3
1.3 Significances of the Apprenticeship ... 3
CHAPTER II GENERAL DESCRIPTION OF THE COMPANY ... 5
2.1 Company Profile ... 5
2.1.1 History of PT Pegadaian ... 5
2.1.2 History of PT Pegadaian Syariah ... 7
2.1.3 PT. Pegadaian Syariah Logo ... 8
2.1.4 Vision and Mission ... 8
2.2 Kind of Business ... 9
2.3 Organization Structure ... 11
2.4 The Working Process ... 13
2.4.1 The Business Process of PT Pegadaian UPS Simpang Rumbai Branches ... 13
2.4.2 The Working Process of PT Pegadaian UPS Simpang Rumbai Branches ... 14
COVER ... i
VALIDATION SHEET ... ...ii
ACKNOWLEDGMENT ... iii TABLE OF CONTENTS
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2.5 Document Used for Activity ... 15
CHAPTER III SCOPE OF THE APPRENTICESHIP ... 21
3.1 Job Description ... 21
3.2 Place of Apprenticeship ... 21
3.3 Systems and Procedures ... 48
3.4 Obstacle and Solution... 56
CHAPTER IV CONCLUSIONS AND SUGGESTIONS ... 58
4.1 Conclusions ... 58
4.2 Suggestions... 59
REFERENCES ... 60
APPENDICES ... 61
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LIST OF FIGURES
Figure 2.1 Logo of PT. Pegadaian Syariah ... 8
Figure 2.2 Organizational Structure of PT. Pegadaian UPS Simpang Rumbai Branches ... 11
Figure 2.3 Business Process of PT Pegadaian UPS Simpang Rumbai Branches 14 Figure 2.4 Form of Aplikasi Pegadaian Rahn ... 15
Figure 2.5 Surat Bukti Rahn (SBR) ... 15
Figure 2.6 Form of New Data Nasabah or Update Data ... 16
Figure 2.7 Form of Account Opening Tabungan Emas Pegadaian (TEP) ... 17
Figure 2.8 Form of Pegadaian Arrum Mikro/BPKB ... 18
Figure 2.9 Form of Permintaan Transfer for Credit Disbursement ... 19
Figure 2.10 Application Form for Mu'nah Special Rates ... 20
Figure 3.1 Flowchart of Serves Customers Pawning of Gold ... 48
Figure 3.2 Flowchart of Serves Customers Pawning of BPKB ... 49
Figure 3.3 Flowchart of Receiving Calls ... 50
Figure 3.4 Flowchart of Calling Customers ... 51
Figure 3.5 Flowchart of Receive Payment ... 51
Figure 3.6 Flowchart Receive a list of BJDPL ... 52
Figure 3.7 Flowchart of recording the money details book ... 53
Figure 3.8 Flowchart of Recording the Use SBR of Dwilipat ... 54
Figure 3.9 Flowchart of Gluing Settlement Report ... 55
Figure 3.10 Flowchart of Packing Pawn Goods ... 56
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LIST OF TABLES
Table 3.1 Daily Activities of March 02nd, 2021 to March 05th, 2022 ... 21
Table 3.2 Daily Activities of Maret 07th, 2022 to Maret 12th, 2022 ... 22
Table 3.3 Daily Activities of February 14th, 2022 to February 19th, 2022 ... 23
Table 3.4 Daily Activities of Maret 21nd, 2022 to Maret 26th, 2022 ... 25
Table 3.5 Daily Activities of March 28st, 2021 to March 31th, 2022 ... 27
Table 3.6 Daily Activities of April 01th, 2022 to April 02th, 2022 ... 28
Table 3.7 Daily Activities of April 04th, 2022 to April 09th, 2022 ... 28
Table 3.8 Daily Activities of April 11nd, 2022 to April 16th, 2022 ... 30
Table 3.9 Daily Activities of April 18nd, 2022 to April 23th, 2022 ... 31
Table 3.10 Daily Activities of April 25st, 2022 to April 30rd, 2022 ... 33
Table 3.11 Daily Activities of Mei 02th, 2022 to April 07th, 2022 ... 35
Table 3.12 Daily Activities of Mei 09th, 2022 to Mei 14th, 2022 ... 35
Table 3.13 Daily Activities of Mei 16th, 2022 to Mei 21th, 2022 ... 37
Table 3.14 Daily Activities of Mei 23th, 2022 to Mei 28th, 2022 ... 38
Table 3.15 Daily Activities of Mei 30rd, 2022 to Mei 31th, 2022 ... 39
Table 3.16 Daily Activities of Juni 01st, 2022 to Juni 04th, 2022 ... 40
Table 3.17 Daily Activities of 06 Juni th, 2022 to Juni 11th, 2022 ... 41
Table 3.18 Daily Activities of Juni 13th, 2022 to Juni 18th, 2022 ... 43
Table 3.19 Daily Activities of Juni 20th, 2022 to Juni 25th, 2022 ... 45
Table 3.20 Daily Activities of June 27th, 2022 to June 30, 2022 ... 47
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LIST OF APPENDICES
Appendix 1 Apprenticeship Acceptance Letter ... 60
Appendix 2 Apprenticeship Statement Letter ... 63
Appendix 3 Apprenticeship Certificate ... 64
Appendix 4 List of Attendence ... 65
Appendix 5 Company Appraisal Sheet ... 68
Appendix 6 Packing Pawn Goods ... 69
Appendix 7 Photocopy of Files and Documents ... 70
Appendix 8 Calling Customers ... 71
Appendix 9 Couting and Arranging Coins... 73
Appendix 10 Record The Customer’s Contract Number ... 74
Appendix 11 Bundles of SBR ... 75
Appendix 12 Priority Card ... 76
Appendix 13 Bundles of Ultimate Sharia Noble Contract ... 77
Appendix 14 Bundles of Auction Sale ... 78
Appendix 15 Bundles of Golden Arrum Contract ... 78
Appendix 16 Bundles of Gold Saving and Gold Saving Rahn ... 79
Appendix 17 Bundles of New Customer Data ... 80
Appendix 18 Bundles of Handover Marhun ... 81
Appendix 19 Bundles of Special Rate Application ... 83
Appendix 20 Bundles of Bank Statement and Cashier Transactions ... 84
Appendix 21 Record The Use of SBR Dwilipat ... 84
Appendix 22 Record The Money Details Book ... 86
Appendix 23 Filing Cabinet ... 87
Appendix 24 Stick The Stamp on The Statement Letter... 88
Appendix 25 Daily Activities ... 89
