No Service Definition Unit Commitment
III Quality of Service
Packet loss rate
Domestic ms ≤ 10 ms
HongKong ms ≤ 60 ms
Singapore ms ≤ 20 ms
American ms ≤ 250 ms
Korea ms ≤ 25 ms
Japan ms ≤ 130 ms
France ms ≤ 280 ms
Germany ms ≤ 200 ms
Australia ms ≤ 70 ms
Taiwan ms ≤ 70 ms
malaysia ms ≤ 50 ms
SERVICE LEVEL AGREEMENT - SLA
Delivery time
I The period of time it takes for a ISP to Day ≤ 30
complete the delivery service to site
%
≤ 5%
≤ 5%
Troubleshoot time II
Troubleshooting time start from monitoring or information send notification to ISP , and
ISP recovers service until solved Hour Troubleshoot time : ≤ 24 Hours
Bandwidth % 100%
Maximum transmission packet size
4
Latency is the time form when the packet is sent until it receives response packets from the target, calculated from Indonesia to gateway country ISP
Terminal Latency
Is the minimum speed that the actual connection speed gain compared to request
5
PT. Beibi Cemerlang Indonesia
bytes 1500
2
3
International packet loss rate Domestic packet loss rate
The availability of the service is the percentage of time that the service providers are ready to provide service to customer in one year
1 The availability of service % ≥ 99.5
is the ratio between the number of lost packet to total packet transmitted over the connection in a unit time (1000 ping packet)
Whatsapp +62 898-8007-701 Call Center 022 424 1233
Email [email protected]
The calculation for the restitution will be based on the following formula :
Formula:(X * Y) / (Z * 99.5 %) Description:
X = monthly fee before VAT
Y = monthly cumulative downtime (hours) Z = respective month total hours
99.5% = BeibiPlus Delivery Service Level
Support and Technical contact :
