• Tidak ada hasil yang ditemukan

REFFERENCES - SGU Repository

N/A
N/A
Protected

Academic year: 2023

Membagikan "REFFERENCES - SGU Repository"

Copied!
4
0
0

Teks penuh

(1)

Page 65 of 86

Theresia Dea Ayu Adinda THE IMPACT OF TRAINING PROGRAMS AT HOTEL X

ON EMPLOYEE WORK PERFORMANCE

REFFERENCES

Agency, E. P. (2000). Guidance for Developing a Training Program for Quality Syatems.

Washington DC: Office of Environmental Information.

Ameeq-ul-Ameeq, & Hanif, F. (2013). Impact of Training on Employee's Development and Performance in Hotel Industry of Lahore, Pakistan. Journal of Business Studies Quarterly, 15.

Amin, A., Saeed, R., Lodhi, M. R., Mizna, Zimra, & Rida-e-Tehreem, A. I. (2013). The Impact of Employees Training on the Job Performance in Education Sector of Pakistan. Middle-East Journal of Scientific Research, 6.

Boutellier, R., Gassmann, O., & Raeder, S. (2013). How do qualitative and quantitative research differ? Retrieved 04 19, 2015, from

http://www.tim.ethz.ch/education/courses/courses_fs_2013/DocSem_Fall13/10_summ ary

Bradley, T. (2007). Essential Statistics for Economics, Business and Management. John & Wiley, Ltd.

Briggs, A. R., Coleman, M., & Morrison, M. (2015). SAGE. Retrieved from http://www.uk.sagepub.com/textbooks/Book236072

Champathes, M. R. (2006). Coaching for Pefrormance Improvement : The Coach Model. Thailand:

Emerald Group Publishing Limited.

Chan, J. F. (2010). Designing and Developing Training Programs. 989 Market Street,San Fansisco, CA: Pfeiffer.

Chan, Y. a. (1991). Performance Evaluation and the Analytic hierarcy Process. Florida.

Chandra, G. (n.d.). HUMAN RESOURCES MANAGEMENT IN WHIG(WADIA INSTITUTE OF HIMALAYAN GEOLOGY). 2009. Ljubljana: University of Ljubljana.

Chapman, A. (2014). businessballs.com. Retrieved from

http://www.businessballs.com/kirkpatricklearningevaluationmodel.htm.

Cherrington, D. J. (1995). The Management of Human Resources. New Jersey: Englewood Cliffs, N.J.

Cooper, D. R., & Schindler, P. S. (2014). Business Research Method. McGraw-Hill Education.

(2)

Page 66 of 86

Theresia Dea Ayu Adinda THE IMPACT OF TRAINING PROGRAMS AT HOTEL X

ON EMPLOYEE WORK PERFORMANCE

Cooper, D. R., & Schindler, P. S. (2014). Business Research Methods. New York: Mc Graw- Hill/Irwin.

D.Hanks, R. (2009). Employee Performance and Customer Satisfaction. Utah: Rod Kurtz.

Dessler, G. (2013). Human Resource Management. England: Pearson.

EDUCATION AND TRAINING OF EMPLOYEES IN A MULTINATIONAL CORPORATION AS AN INTEGRALPART OF THE HUMAN RESOURCES MANAGEMENT. (2011). Thesis. Brno:

Universitas Masarykiana Brunensis.

Feinberg, F. M., Kinnear, T., & R.Taylor, J. (2007). Modern Marketing Research : Concepts, Methods and Cases. Paperback.

Florida International University. (n.d.). FLORIDA INTERNATIONAL UNIVERSITY : DIVISION OF HUMAN RESOURCE. Retrieved from FIU:

https://hr.fiu.edu/index.php?name=reward_recognition

Gittomer, J. (1998). Customer Satisfaction is Worthless, Customer Loyalty is Priceless. America.

Griffin, R. J. (2003). Business Essentials. New Jersey: Pearson.

Handra. (2013). Klasifikasi Hotel Berdasarkan Bintang. Retrieved from www.jenishotel.info:

http://jenishotel.info/klasifikasi-hotel-berdasarkan-bintang Heathfield, S. M. (2015). www.about.com. Retrieved April 2, 2015, from

http://humanresources.about.com/od/glossaryh/f/hr_management.htm.

Hibbs, A. (2012). DEVELOPMENT AND EVALUATION OF CORE TRAINING PROGRAM IN HIGHTLY TRAINED SWIMMERS.

How The Best Companies Recognize and Reward Employees. (2013). Retrieved from

NorthCoast99: http://www.northcoast99.org/blog/post/How-The-Best-Companies- Recognize-Reward-Employees.aspx

http://www.businessdictionary.com. (2015). Retrieved April 2, 2015, from

http://www.businessdictionary.com/definition/human-resource-management- HRM.html.

Human Resources Management. (2015). Retrieved from

http://www.whatishumanresource.com/human-resource-management Khanr, R. A., Khan, F. A., & Khan, M. A. (2011). Impact of Training and Development on

Organizational Performance. Global Journal of Management and Business Research, 7.

(3)

Page 67 of 86

Theresia Dea Ayu Adinda THE IMPACT OF TRAINING PROGRAMS AT HOTEL X

ON EMPLOYEE WORK PERFORMANCE

Kuncoro, M. (2013). Metode Riset untuk Bisnis dan Ekonomi: Bagaimana meneliti dan menulis tesis? (4th Edition ed.). Jakarta: Penerbit Erlangga.

Latvijas Republikas : Valsts Kontrole. (2015). Retrieved from http://www.lrvk.gov.lv/en/about- the-state-audit-office/annual-reports/annual-report-2006/planning-management-state- audit-office-resources/

Liputra, R. A. (2014). The effect of Organizational Culture on Organizational effectiveness: Case Study on Hotel X jakarta. Bachelor Thesis, Department of Hotel and Tourism

Management, Swiss German University.

Louis Cohen, L. M. (2007). Research Methods in Education (Vol. sixth edition). 270 Madison Avenue, New York: Routledge.

Mc.Court, W., & Eldridge, D. (2004). Globah Human Resource Management: Managing People Developing and Transitional Countries. UK: Paperback.

Michael, A. (2000). Best Impressions in Hospitality : Your Professional Image for Excellence.

Canada: Delmar.

Nasazi, A. (2013). EFFECT OF TRAINING ON EMPLOYEE PERFORMANCE. University of Applied Science.

Nassazi, A. (2013). Effects of Trsining Program on Employee Performance. Uganda: University of Applied Science.

Newby, P. (2011). Research Methods in Education. Retrieved from http://www.routledge.com/books/details/9780415583367/

Nigel Hill, G. R. (2007). Customer Satisfaction : The Customer Experience through the Customer's eyes. UK: Cogent Publishing.

P.Antonacopoulou, E. (2000). Employee Development Through Self-development in Three Retail Banks. Journal of Personnel Review, 435-458.

Pearson Corellation Coefficient. (2015). Retrieved from www.mathcaptain.com:

http://www.mathcaptain.com/statistics/pearson-correlation-coefficient.html Ridner, A., & Wilson, B. (2002). www.study.com. Retrieved April 6, 2015, from

http://study.com/academy/lesson/human-resource-management-definition-objectives- responsibilities.html.

Robbins, S. P., & Judge, T. A. (2013). Organizational Behavior : Fifteenth Edition. England:

Pearson.

(4)

Page 68 of 86

Theresia Dea Ayu Adinda THE IMPACT OF TRAINING PROGRAMS AT HOTEL X

ON EMPLOYEE WORK PERFORMANCE

Sarwono, J. (2012). Metode Riset Skripsi :Pendekatan Kuantitatif (Menggunakan Prosedur SPSS).

Jakarta: PT.Elex Media Komputindo.

Schuler, R. S. (2000). The Internazionalization of Human Resouce Management. Journal of International Management, 22.

Sommerville, K. L. (2007). Hospitality Employee Management and Supervision : Concepts and Practical Applications. United States of America: Wiley.

Studenmund, A. H. (2006). Using Econometrics : A Practical Guide. Pearson Education, Inc.

Suharyadi, & S.K., P. (2004). Statistika Untuk Ekonomi dan Keuangan Modern. Jakarta: Salemba Empat.

Sultana, A. (2012). Impact of Training on Employee Performance: A Stusy of Tellecommunication Sector in Pakistan. Interdisiplinary Journal of Contemporary Research in Business, 16.

Weil, A., & Woodall, J. (2005). HRD in France : The Corporate Perspective. Journal of European Industrial Training, 529-540.

www.businessdictionary.com. (2015). Retrieved April 2, 2015, from

http://www.businessdictionary.com/definition/human-resource-management- HRM.html.

www.managementstudyguide.com. (2008). Retrieved April 6, 2015, from

http://www.managementstudyguide.com/human-resource-management.htm.

Ying, Z. Y. (2004). THE IMPACT OF PERFORMANCE MANAGEMENT SYSTEM ON EMPLOYEE PERFORMANCE.

Referensi

Dokumen terkait

Through the context of biogas, the students are able to estimate the value of a fraction with simple fractions that are easier to remember.. Through the biogas context, students are