STATEMENT BY THE AUTHOR

(1)

THE INFLUENCE OF MOTIVATION AND GRIT ON MILLENNIAL EMPLOYEE RETENTION:

A STUDY OF HOTEL INDUSTRY IN TANGERANG

By Vanessa 11503018

BACHELOR’S DEGREE in

BUSINESS ADMINISTRATION – HOTEL AND TOURISM MANAGEMENT Concentration

FACULTY OF BUSINESS AND COMMUNICATION

SWISS GERMAN UNIVERSITY The Prominence Tower

Jalan Jalur Sutera Barat No. 15, Alam Sutera Tangerang, Banten 15143 – Indonesia

[July 2019]

Revision after the Thesis Defense on 9^th July 2019

(2)

THE INFLUENCE OF MOTIVATION AND GRIT ON MILLENNIAL EMPLOYEE RETENTION:

A STUDY OF HOTEL INDUSTRY IN TANGERANG Page 2 of 127

Vanessa

STATEMENT BY THE AUTHOR

I hereby declare that this submission is my own work and to the best of my knowledge, it contains no material previously published or written by another person, nor material which to a substantial extent has been accepted for the award of any other degree or diploma at any educational institution, except where due acknowledgement is made in the thesis.

Vanessa

Student Date

Approved by:

Munawaroh, SE., MM.

Thesis Advisor Date

Dr. Nila K. Hidayat,SE., MM.

Dean Date

(3)

Vanessa

ABSTRACT

The Influence of Motivation and Grit on Millennial Employee Retention

By Vanessa

Munawaroh, SE., MM, Advisor

Millennial start to dominating the workplace. However, millennial have a lower level of retention compared to the previous generations. Numerous previous study have stated that motivation and grit give a positive influences on employee retention. This study aims to find out the influence of motivation and grit on millennial employee retention. Questionnaire was developed to obtain data to determine said impact and managed to obtain 102 valid respondent. The collected data then process by SPSS program through heteroscedasticity, multicollinearity, F-test and T-test to determine the proposed hypotheses. The result of the test shown that motivation and grit simultaneously have a positive influence on millennial employee retention by 61.7%. Partially, motivation have 71.6% influence on millennial employee retention. However, grit only have a small influence on the millennial employee retention by 19.6%. The recommendation is delivered for managers in an organization and further researchers.

Keywords: Millennial, Motivation, Grit, Employee retention, Hotel industry

(4)

Vanessa

(5)

Vanessa

DEDICATION

I dedicate this study to Jesus, my parents, my friends, Swiss German University and myself.

(6)

Vanessa

ACKNOWLEDGEMENT

First and foremost, I would like to express my sincere gratitude to God for His blessings and support throughout the completion of my thesis, for always be there to guide me, strengthen me with faith and hope throughout the completion of my thesis.

Enormous love and lots of thank you to my parents who had been supporting me and for everything they have given to me for granted and also my brothers for their kind words and advices. As I won’t be who I am right now without them all.

I would also like to express my gratuity to everyone around me that support me during the writing of my thesis especially to my thesis advisor, Mrs. Munawaroh that always guide me to finish this dissertation.

To my fantastic friends, Cassandra, Yessie, for always be there to support me and finally we are all able to finish this long journey, and also to my potatoes squad Fransiska, Dian, Elizabeth, Elvina, Eliza thank you for your support and motivation during the ups and downs to complete this study.

Last but not least, I would like to express my appreciation to the respondents who have participated in this study.

(7)

Vanessa

STATEMENT BY THE AUTHOR

STATEMENT BY THE AUTHOR

ABSTRACT

DEDICATION

ACKNOWLEDGEMENT

TABLE OF CONTENTS