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Nama Lengkap :
Nomor Kartu Prakerja :
Lembar Kerja 1
Sesi
Customer service: Good morning. I’m Max, a customer service representative of ABC Shopping Company. How can I help you?
Customer: I’m Ken Smith. I ordered a Super Vacuum Cleaner 3000 a week ago on your website. I completed the payment and filled out the necessary forms, but you haven’t delivered it yet.
Customer service: Mr. Smith, I sincerely apologize for the delay. Allow me to see what’s going on with your order. I need your invoice order. Do you have it?
Customer: Where can I find it?
Customer service: It should be in the payment confirmation email that we sent it to you.
Customer: Ah yes, I found it. It’s 023BC082121.
Customer service: Thank you. All right, our system says your order is still in our warehouse and hasn’t been delivered to you yet.
Customer: Yes, thanks for telling me something that I already know!
Customer service: You have every reason to be upset, sir, and I apologize for what happened. Let me talk with our warehouse manager to see what causes the delay and what we can offer you to amend the situation. Would it be okay if I get back to you later today with a solution?
Customer: Ok. I’ll wait to hear back from you.
Customer service: Thank you, I promise I’ll call you back as soon as possible.
Nono Suharno 3250202382876409
Naskah Perckapan
3
Lembar Kerja 1
Sesi
Nama Pelanggan No. Telp
Detail Komplain
Cara Penyelesaian
Lembar Komplain Pelanggan
Ken Smith 023BC082121
I’m Ken Smith. I ordered a Super Vacuum Cleaner 3000 a week ago on your website.
I completed the payment and filled out the necessary forms, but you haven’t delivered it yet.
You have every reason to be upset, sir, and I apologize for what happened. Let me talk with our warehouse manager to see what causes the delay and what we can offer you to amend the situation. Would it be okay if I get back to you later today with a solution?
