where every step is a milestone

(1)

developing footprints

in NICF

where every step is a milestone

Jointly developed by IDA and WDA Jointly developed by IDA and WDA

(2)

The National Infocomm Competency Framework (NICF) is part of

the Singapore Workforce Skills Qualifications (WSQ) system and it was developed as a joint effort by the Singapore Workforce Development Agency (WDA), the Infocomm

Development Authority of Singapore (IDA) and strategic stakeholders in the infocomm industry. NICF was completed in 2009 and to date, 587 competency standards have been identified for 314 job roles. Besides serving as a national framework for training providers to develop and align their training programmes to, the NICF is used as a tool for businesses to develop their human resource capabilities within the organisation. These may include the development of job profiles, recruitment and interview checklists, training roadmaps, performance assessment and appraisals framework, and in- house training curriculum.

For more information, please visit www.nicf.sg or email [email protected]

The Singapore Workforce Development Agency (WDA) enhances the

competitiveness of our workforce by encouraging workers to learn for life and advance with skills. In today's economy, most jobs require not just knowledge, but also skills.

WDA collaborates with employers, industry associations, the Union and training organisations, to develop and strengthen the Continuing Education and Training (CET) system that is skills-based, open and accessible, as a mainstream pathway for all workers - young and older, from rank and file to professionals and executives - to upgrade and advance in their careers and lives.

For more information, please visit www.wda.gov.sg

The Infocomm Development Authority of Singapore (IDA) is committed to growing Singapore into a dynamic global infocomm hub. IDA uses an integrated approach to

developing infocommunications in Singapore. This involves nurturing a competitive telecoms market as well as a conducive business environment with programmes and schemes for both local and international companies.

For more news and information, please visit www.ida.gov.sg About

NICF

About

WDA

About

IDA

02

(3)

Leonard Chia

Consulting Services DP Technology Pte Ltd

6 years in ICT

Effalinny Shahime

Executive Ascentis Pte Ltd

3 years in HR ICT

Ian Loe

Social Business Evangelist IBM Singapore Pte Ltd

16 years in ICT

Wong Chit Sieng

Group Chief Information Officer Singapore Power Ltd

33 years in ICT

Tan Siyun

Web Business Analyst Singapore Telecommunications

Limited

3 years in ICT

Raja Chowdhury

Associate Director Lithan Hall Academy

4 years in ICT

Seet Choon Chien

Senior Manager Group IT, Neptune Orient

Lines Limited

20 years in ICT

Charles Ling

Director Strategic Technology Management Institute

15 years in ICT

Elaine Lim

Director

IT Governance, Resorts World at Sentosa Pte. Ltd.

13 years in ICT

Sriram Ramanujam

Manager PSA Corporation Ltd

11 years in ICT

Yum Hui Yuen

Deputy Director Institute of Systems Science, National University of Singapore

34 years in ICT

Alvin Ong

Chief Information Officer Khoo Teck Puat Hospital

& Integrated Health Information Systems

17 years in ICT

04 03

every

milestone

a STORY

(4)

a framework that moves

with the speed of CHANGE

Presenting

the NICF

(5)

Information correct as of OCTOBER 2011

The skills which I’ve acquired

through the NICF course enabled me to stay current in my job.

Tan Siyun

Graduate in NICF - Requirements Engineering

Sub-Sector

Functional Group

Job Family

SOFTWARE AND APPLICATIONS

Software Design and Development

Involves planning, sourcing and creating the components of a system

TELECOMMUNICATIONS AND NETWORKS Telecommunications Network Operations, Planning

and Management

Involves designing and managing the electronic distance communications of all data types including

data, text, pictures, voice and video.

Telecommunications Network Operations, Planning and Management Involves designing and managing the electronic distance communications of all

data types including data, text, pictures, voice and video.

Enterprise Network Design and Management Involves establishing and maintaining computer communications and resource

sharing within an organisation

Next Generation Network (NGN) Planning, Operations and Deployment Involves the designing, maintenance and implementation of the high-

speed fixed fibre optical network Requirement

Gathering & Process Redesign

• Information / Database Architect

• Application / Solution Architect

• Integration Architect

• Test Manager • QA Manager

• Release Manager

• Configuration

& Change Manager

• Application Support Manager

• Senior Engineer

• Manager

• Test Specialist

• Test Engineer

• QA Analyst

• Configuration

& Change Engineer

• Application Support Lead

• Engineer

• Technical Specialist

• Application Support Analyst**

• Application Development Manager

• Software Engineer

• System Analyst

• Application Programmer

• Rich Internet Application (RIA) Developer

• Business Process Consultant

• Business Analyst

Design

• Chief Architect

• Director Senior

Management

Expert / Management

Specialist (Tech)/ (Mgt)

Entrant

Career Progression Pathways based on Job Roles

Development &

Deployment Testing Quality Assurance

Application Support

Telecommunications Network Operations

& Maintenance

Telecommunications Network Planning

& Design

Telecommunications Radio Access Network

Management

Telecommunications Wired Network

Management

Network Operations Management, Monitoring

& Maintenance

Network Planning, Design

& Implementation

NGN Planning and Design

NGN Operation and Maintenance

NGN Implementation and Deployment

• Director • Director • Director • Chief Information Officer

• Chief Technology Officer

• NGN Chief Architect

• Director - NGN Operations

• NGN Project Director

• Senior Engineer

• Manager

• Senior Engineer Manager

• Network

Operations Manager

• Network Planning Manager • NGN

Planning and Design Manager

• Network Operations Manager - NGN

• NGN Project Manager

• Engineer • Engineer • Senior Network

Engineer

• Network Architect • NGN Network

Architect

• Home/SOHO Networking Designer

• Senior NGN Network Engineer

• Senior Home/SOHO Network Engineer

• Senior NGN Project Engineer

• Senior Home / SOHO Project Engineer

• Technical Specialist

• Network Engineer • NGN Active

Network Technical Specialist

• NGN Passive Network Technical Specialist

• Home/SOHO Network Engineer

• NGN Project Engineer - Active Network

• NGN Project Engineer - Passive Network

• Home / SOHO Network Project Engineer

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∑ Δ Ӿ Ѳ

∑ ∑ Ѳ

◊ Ngee Ann Polytechnic ∑ Singapore Polytechnic Δ Strategic Technology Management Institute Ӿ Institute of Systems Science Ѳ Lithan Hall Academy

LEGEND for NICF course providers

Jointly developed by IDA and WDA

08 07

Software and Applications Telecommunications

and Networks

National Infocomm Competency Framework (NICF) Overview Map

The NICF Overview Map provides information on the types of job roles found in the typical ICT sub-sectors and business domains. It also serves as a reference for career progression and corresponding training pathways leading to NICF qualifications under the Singapore Workforce Skills Qualifications system.

(6)

The ever-changing landscape of ICT keeps it interesting

and exciting - there is always something new to learn.

Ian Loe

Graduate in NICF - AISP Qualified Information Security Professional Course

Information correct as of OCTOBER 2011 Jointly developed by IDA and WDA

Sub-Sector Functional Group

Job Family

IT SERVICES Database Management

Involves managing and maintaining the components of a database system

Database Management

Senior Management

Expert / Management

Entrant

Data Centre Management

Involves designing, deploying, maintaining and monitoring of IT equipment and related facilities of a data centre

Infrastructure Architecture Involves designing and managing

the organisation's infrastructure

Infrastructure Support

Involves providing customer support, monitoring and rectification of faults for the organisation's systems

IT Outsourcing Management Involves in evaluation, selection and

liaising with the vendors for IT

Business Analytics

Involves using tools and business understanding to analyse data to gain business insights Data Centre Design &

Implementation

Data Centre Operations,

Maintenance & Monitoring Infrastructure Architecture System Support Technical Support IT Outsourcing Management Statistics and Mining Text Analytics Operations Research

• Data Centre Director

• Database Architect

• Database Administrator

• Associate Database Administrator

• Data Centre Architect • Data Centre Operations

Manager

• Infrastructure Architect

• Enterprise Architect

• System Support Manager • Technical Support Manager • Applications Manager

• IT Outsourcing Manager

• Manager – Statistics and Mining

• Senior Operations Research Analyst

• Data Centre Operations Engineer

• System Administrator • Technical Support Engineer • Senior Data Analyst -

Statistics and Mining

• Text Analytics Specialist

• Operations Research Analyst

• Data Centre Operator • Associate System

Administrator

• Technical Support Associate

• Data Analyst - Statistics and Mining

• Data Analyst – Text Analytics

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10 09

IT Services

National Infocomm Competency Framework (NICF) Overview Map

(7)

ICT has so many facets for growth, which challenges me to continually learn and further develop my skills and expertise.

Leonard Chia

Graduate in NICF - Certified ScrumMaster

Sub-Sector

Functional Group

Job Family

HORIZONTALS

Senior Management

Expert / Management

Entrant

• IT Management IT Management

Involves managing infocomm resources and functions and setting technology strategic directions for the organisation

Infocomm Sales & Marketing

Involves in marketing and selling infocomm products and providing post-customer support

Infocomm Security

Involves in protecting hardware, software, network and services of an organization against unauthorized access, modification, destruction, or disclosure

Portfolio Management Involves the management discipline of maximising the outcome of all the projects and

programmes undertaken by an organisation to achieve its

strategic objectives

Project Management Involves organising

and managing resources, and achieving infocomm

projects' targets

• Chief Information Officer

• Chief Technology Officer

• IT Manager

Account Management

Channel Management

Business Development

Marketing

Communications Presales Product Management

Product

Marketing Sales Security

Engineering

Security Management

Security Operations

Security Services

Portfolio Management

Project Management

• Chief Executive Officer

• General Manager

• Chief Information Security Officer

• Information Security Services Director

• Head of IS Audit

• Portfolio Director • Project Director

• Sales Director

• Account Manager

• Channel Director

• Business Development Director

• Marketing Director

• Presales Principal Consultant

• Brand Director

• Marketing Director

• Sales Director

• Chief Security Architect

• Information Security Manager

• IT Compliance Manager

• IT Risk Manager

• Information Security Manager

• IT Risk Manager

• Information Security Services Manager

• Digital Forensic Investigation Manager

• IS Audit Manager

• Portfolio Manager • Project Manager

• Project Team Lead

• Channel Manager

• Business Development Manager

• Marketing Manager

• Presales Consultant

• Product Manager

• Marketing Research Manager

• Marketing Manager

• Sales Manager

• Security Engineer

• Senior Information Security Officer

• Security Administrator

• System Security Administrator

• Network Security Administrator

• Database Security Administrator

• Information Security Consultant

• Digital Forensic Investigator

• IS Auditor

• Sales Executive

• Marketing Executive

• Marketing Research Executive

• Marketing Executive

• Sales Executive

• Associate Security Engineer

• Information Security Officer

• Associate Security Administrator

• Associate Network Security Administrator

• Associate Database Administrator

• Associate Information Security Consultant

• Associate Digital Forensic Investigator

• Associate IS Auditor

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≈

12 11

Horizontals

National Infocomm Competency Framework (NICF) Overview Map

(8)

You can balance quality time with family, the pursuit of continual learning and excellence at work.

Seet Choon Chien

Graduate in NICF - Structured Thinking and Communication for Information Technology Professionals

Sub-Sector Functional Group

Job Family

Data Centre Design and Implementation

EMERGING TECHNOLOGIES Green ICT

Involves the design, management and maintenance of the energy usage in the IT environment

Cloud Computing

Involves the designing of the cloud network, development of cloud solutions, maintenance of cloud services and development of cloud service offerings to clients

Service Innovation Design (SID)

Involves designing and devising technical solutions to solve complex business problems

Senior Management

Expert / Management

Entrant

Data Centre Operations, Maintenance and

Monitoring

IT Management Green Advisory

Requirements Gathering and Process Redesign

• Cloud Operations Engineer

• Data Centre Operations Engineer – Green ICT

• Data Centre Director – Green ICT

Cloud Architecture Cloud Engineering Cloud Operations Cloud Services IT Management Service Management

Service Operations

Marketing

Communications Design

Requirements Gathering &

Process Redesign

• Chief Information Officer – Green ICT

• Chief Architect - Cloud

• Cloud Operations Director

• Chief Information Officer – SID

• Service System Architect

• Chief Architect – SID

• Data Centre Architect– Green ICT

• Data Centre Operations Manager–

Green ICT

• Energy Manager

• Energy Auditor

• Information / Database Architect – Cloud

• Integration Architect – Cloud

• Infrastructure Architect - Cloud

• Cloud Development Manager

• Application Support Manager – Cloud

• Cloud Operations Manager

• Cloud Services Product Manager

• IT Manager – SID

• Service System Innovation Manager

• Service System Operations Manager

• Business Development Director – SID

• Marketing Director - SID

• Business Process Consultant – SID

• Business Analyst– Green ICT

• Cloud Software Engineer (Solution / Database)

• Cloud Infrastructure Engineer

• Senior Cloud Operations Engineer

• Cloud Services Product Analyst

• Service System Analyst

• Business Development Manager – SID

• Marketing Manager - SID

• Business Analyst – SID

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14 12

Emerging Technologies

National Infocomm Competency Framework (NICF) Overview Map

(9)

Sub-Sector

Functional Group

Job Family

BUSINESS DOMAINS

Financial Services

The group involves the application of information technology to facilitate the creation and use of financial data, information and knowledge

Requirement Gathering &

Process Redesign

Healthcare

The group involves the application of information technology to facilitate the creation and use of health related data, information and knowledge

Education The group involves

the application of information

technology to facilitate the creation

and delivery of educational courses.

Senior Management

Expert / Management

Entrant

Design Development &

Deployment

Quality Assurance / Release Management

Application Support

Information Management

Infrastructure Architecture

IT Outsourcing Management

CIO/CTO & IT Manager

Project Management

Account Management

• IT Director – Capital Markets

• IT Director – Global Wealth Management

• IT Director – Financial Service Channels

Health Informatics

Information Management

IT – Design IT – Application Support

IT – IT Management

Educational Technology

• Chief Medical Informatics Officer

• Head of Information Management • Head of Electronic Medical Records Administration

• Chief Information Officer - Healthcare

• Educational Technology Director

• Educational Technology Manager

• Learning Designer

• Instructional Designer

• Application Developer - Education

• Senior Business Analyst – Capital Markets

• Senior Business Analyst – Global Wealth Management

• Senior Business Analyst – Financial Services Channels

• Solution Architect – Capital Markets

• Solution Architect – Global Wealth Management

• Solution Architect – Financial Services Channels

• Senior System Analyst – Capital Markets

• Senior System Analyst – Global Wealth Management

• Senior System Analyst – Financial Services Channels

• QA Manager – Capital Markets

• QA Manager – Global Wealth Management

• QA Manager – Financial Services Channels

• Infrastructure Architect – Capital Markets

• Infrastructure Architect – Global Wealth Management

• Infrastructure Architect – Financial Services Channels

• IT Outsourcing Management – Capital Markets

• IT Outsourcing Management – Global Wealth Management

• IT Outsourcing Management – Financial Services Channels

• Project Manager – Capital Markets

• Project Manager – Global Wealth Management

• Project Manager – Financial Services Channels

• Health Informatics Manager

• Information Analysis and Reporting Manager

• Information Governance Manager

• Electronic Medical Records Manager

• Integration Architect – Healthcare

• Information Architect - Healthcare

• Application Support Manager – Health Information System/Business Applications

• Business Analyst – Capital Markets

• Business Analyst – Global Wealth Management

• Business Analyst – Financial Services Channels

• Senior Developer – Capital Markets

• System Analyst – Capital Markets

• Senior Developer – Global Wealth Management

• System Analyst – Global Wealth Management

• Senior Developer – Financial Services Channels

• System Analyst – Financial Services Channels

• QA Analyst - Capital Markets

• QA Analyst – Global Wealth Management

• QA Analyst – Financial Services Channels

• Senior Data/

Information Analyst – Capital Markets

• Senior Data/

Information Analyst – Global Wealth Management

• Senior Data/

Information Analyst – Financial Services Channels

• Account Manager – Capital Markets

• Account Manager – Global Wealth Management

• Account Manager – Financial Services Channels

• Business Development Manager – Capital Markets

• Business Development Manager – Global Wealth Management

• Business Development Manager – Financial Services Channels

• Health Informatics Officer

• Senior Information Analyst

• Information Governance Officer

• Application Support Lead – Health Information System/Business Applications

• Developer – Capital Markets

• Developer – Global Wealth Management

• Developer – Financial Services Channels

• Application Support Analyst – Capital Markets

• Application Support Analyst – Global Wealth Management

• Application Support Analyst – Financial Services Channels

• Data/Information Analyst – Capital Markets

• Data/Information Analyst – Global Wealth Management

• Data/Information Analyst – Financial Services Channels

• Information Analyst

• Electronic Medical Records Officer

• Application Support Analyst – Health Information System/Business Applications

Note: The Competancy Maps for Animation & Game Development are under review at the point of print. For more information, please email ci_[email protected]

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Information correct as of OCTOBER 2011

16 15

Financial Services Healthcare

Education

National Infocomm Competency Framework (NICF) Overview Map

(10)

NICF is a useful tool for competency profiling and assessment. We are using it for training identification and career planning for our It staff.

Sriram ramanujam

ICt is a very dynamic field and has been evolving since the day I joined.

Completing each project is like helping to deliver a new baby - it's always satisfying to see improvements introduced to the business users.

Wong Chit Sieng

We are proud to offer inter-disciplinary approaches in our NICF courses to develop t-shaped professionals to build up a competitive advantage for the ICt industry.

yum Hui yuen

I am a firm believer in the "t-shaped professional". Developing multiple complementary skills in addition to my core technical competency will provide me the edge in a fast-moving ICt industry.

Alvin ong

by forging strong partnerships with

key stakeholders in the industry, we constantly offer updated, industry- relevant and high-quality NICF training to the Infocomm community.

Charles Ling

the NICF is a great tool for our It staff competency and training management.

Elaine Lim

the NICF provides our ICt professionals with training and skills upgrading to keep our organisation relevant and competitive in the industry.

Effalinny Shahime

We have

created our footprints in NICF, would you?

through providing NICF courses, we are proud to be able to transform careers to meet the skills needs of the ICt industry.

raja Chowdhury

18 17

(11)

Companies can leverage on NICF as a Hr tool to develop its own in-house talent management framework. Under the NICF Skills and Talent recognition (NICF-STAr) programme, companies can receive funding of up to $20,000 when they adopt NICF in the following ways:

i. Job profiling

ii. Development of recruitment Checklist iii. performance and Assessment management iv. Development of Training Needs Analysis v. In-House Training

For more information on NICF-STAr, NICF-IGNITE and ICT-STEp Scholarship, please email [email protected]

IGNITE stands for “Immerse, Grow, Navigate in Infocomm Technology with Eloquence”.

IGNITE is an apprenticeship programme developed by the WDA to prepare for job-ready new entrants through on-the-job and NICF training programmes to join the ICT sector.

Under NICF-IGNITE, employers’ and new entrants’ needs are carefully assessed and matched for the apprenticeship to take place. Employers can claim for up to 70% of the monthly training allowance capped at $1,400 per month from the WDA during the apprenticeship period.

As part of the Skills Training for Excellence programme (STEp), WDA is jointly working with the Singapore infocomm Technology Federation (SiTF) to offer up to 24 Infocomm Technology (ICT) - STEp Scholarships for the ICT sector.

The ICT-STEp Scholarship is supported by the Infocomm Development Authority of Singapore (IDA), and aims to groom Singapore Citizens who are currently employed in the ICT sector (both ICT organisations and end-user organisations) and have been identified by employers for potential leadership positions in the company. Scholarship recipients will receive up to 90% course fee funding for the chosen master programme.