Panalpina World Transport (India) Private Limited

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59 High brand recognition and excellent reputation,

a healthy balance between major global customers and small and medium enterprises (SME), strong customer base in key industries, global market leadership in the oil and gas industry's supply chain, central procurement and air and ocean freight capacity management, non-asset based business model, process integrated IT platforms and a management team with long term experience in the industry, are some of its key success factors.

Panalpina in India

Panalpina has served the logistics needs of clients in India since 1986 and offers solutions that include air and ocean freight forwarding, warehousing, logistic solutions, order and inventory management, shipment preparation, cross-dock operations, critical parts distribution, service parts logistics, international trade management, customs brokerage and domestic transportation services.

Panalpina India has a presence in the country with its 10 offices, including its headquarters at New Delhi. Its offices are located at Mumbai, Bangalore, Chennai, Kolkata, Pune, Kochi,Tirupur, Coimbatore and Hyderabad. It has more than 230 employees across these 10 offices.

As a leading logistics provider to importers and Panalpina is among the top four freight forwarding

companies in the world and has a network of 500 branches across 80 countries Global overview of Panalpina

The Panalpina Group is one of the world's leading suppliers of forwarding and logistics services, specialising in intercontinental air freight and ocean freight shipments and associated supply chain management solutions.Thanks to its in-depth industry know-how and state-of-the-art IT systems, Panalpina provides globally integrated door-to-door forwarding solutions tailored to its customers' individual needs.The Group operates a close-knit network with some 500 branches in 80 countries.

In a further 60 countries, it co-operates closely with partner companies. Panalpina employs some 13,000 people world-wide.

With net forwarding revenue of US$ 5.71 billion in the year 2005, it is among the top four freight forwarding companies in the world. In a generally positive business environment, Panalpina has continued its excellent performance during the following year.Today, it operates a network of about 500 own offices in 80 countries, agent partnerships in additional 60 countries with 13,000 employees.

Company Mode of presence in India Year of entry Key business

Panalpina World 100 per cent subsidiary 1986 Logistics

Transport (India) Pvt Ltd

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racking system, docking bays equipped to handle 20' as well as 40' trailers and a comprehensive insurance coverage for its customers.The logistics centre will enable Panalpina to offer an enhanced service to customers in India and will especially focus on the IT, automotive, pharmaceutical, retail and textile sectors by offering services,

which include

• Duty / tax management

• Purchase order management

• Vendor managed inventory

• IT enabled track and trace

• Local transportation

Key success factors in India

Strong global network

Panalpina India, in co-operation with key partners and carriers, provides regular scheduled services to all destinations world-wide.Through its Central Procurement and Capacity Management, it is able to offer guaranteed space at competitive price levels, be it on ocean or air freight. In a global exporters in India, Panalpina offers consulting,

planning and implementation services as well as storage and distribution facilities as part of local Supply Chain Management solutions. In addition to offering its air freight and ocean freight services and supply chain management solutions, Panalpina India has adapted many of its services to meet the specific needs of the local market.These include warehousing, storage and distribution, reverse logistics, customs clearance, duty management, compliance/ purchase order management, vendor managed inventory, light assembly, pick and pack and customised software for logistics solutions.

Panalpina has entered into a partnership with a logistics company, Logiwiz Logistics (part of the Hayleys Group), to launch the company's first logistics centre in Bangalore in 2006. Panalpina regards the new logistics centre to be the start of the expansion of its logistics operations in India.

The logistics centre covers an area of 40,000 square feet at Whitefield, Bangalore. It houses cutting-edge technology that will bring services such as material handling equipment, selective pallet

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61 quality solutions at the lowest costs with

the flexibility demanded by the world's leading vehicle manufacturers and their suppliers.The global reach and industry competence provides complete supply chain integration and

management.

• Healthcare:The healthcare industry, with its increasing requirements, needs special care and dedicated transport solutions to guarantee product integrity from door-to-door. Panalpina established its Industry Competence Centre- Healthcare (ICC HC) to identify these needs of the healthcare industry and develop specific services. Proven procedures and processes are integrated in the global quality management system of ICC HC and described in standard operating procedures for daily business.

• Hi-Tech: For the hi-tech industry, adoption of technology, universal wireless and mobile connections have meant that shorter product life cycles have become inevitable realities.

Local round-the-clock services and the effects of OEM outsourcing drive supply chains.

Panalpina's offers services for the hi-tech industry, which are designed keeping in mind these special needs.

market where transport options, routing possibilities and storage capacities are almost limitless, the real skill lies in harnessing and employing these resources in the best way.

Optimum harnessing of resources has been Panalpina's strength, as its entire operations are supported 24X7 by a highly developed global network linked by proven operating systems and processes.The breadth of local coverage and depth of local expertise means that Panalpina India can also boast of on-the-ground knowledge of market conditions in India.

Special Competencies

The services available within the Special Competencies of Panalpina India cover the creation of specific solutions to complex projects as well as access to the know-how of their experts across a number of industries including Automotive, Healthcare, Hi-Tech industry, Retail and Fashion, Oil and Gas and Pan Projects.

Its in-house team of industry experts can make tailor-made solutions for its clients across these industries.

• Automotive: For the automotive sector, Panalpina India's services are designed to deliver

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Future plans

Going forward, Panalpina intends to open four more logistics centres in Delhi, Kolkata, Chennai and Mumbai by 2008.This would make the company one of the few players in the industry to have its own logistics centres.The setting up of the logistics centres is a first step towards the aggressive growth plan Panalpina has chalked for its operations in India. It would also plough investment into expansion of the Panalpina Network Office.

• Retail and fashion: Panalpina's Retail and Fashion service package is designed to respond to the need for high security and the immediate and global distribution for the latest collections of its retail customers.

• Oil and gas: Oil remains one of the world's principal sources of energy and new deposits are continually being discovered and developed.

As a global market leader, Panalpina has over 40 years of experience in providing safe and environmentally responsible transport logistic solutions for the oil and gas industry.

• Projects: Pan Projects is Panalpina's specialist project division. It provides integrated logistics turnkey project forwarding and management services to Engineering, Procurement and Construction Management (EPCM) companies on a global scale. In addition, Pan Projects is specialised in serving the mining and power sectors as well as the manufacturers of heavy and oversized equipment and modules.

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Panalpina's India operation

• Provides air and ocean freight forwarding as well as multiple logistics services and supply chain management to its customers in India

• Headquartered at New Delhi, has offices at Mumbai, Bangalore, Chennai, Kolkata, Pune, Kochi, Tirupur, Coimbatore and Hyderabad

• Has more than 230 employees across these 10 offices

• Has launched its business of logistics centres in partnership with a logistics company, Logiwiz Logistics

• Besides warehousing and transportation, these centres will provide value added services like duty / tax management, purchase order management, vendor managed inventory and IT enabled track and trace services