Schindler India Private Limited

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escalators comes from outside Europe. Its manufacturing plants worldwide are certified by the ISO 9001 quality assurance standard.The parent company Schindler Holding Ltd. is listed on the SWX Swiss Exchange.

Over the years the Schindler Group has

concentrated on strengthening its global presence and the related expansion of its service network in individual markets.Thus it has been able to exploit different global growth cycles and also reduce the response times for customers, given its proximity to them through local presence.The Group has also concentrated on outperforming its competition through cost leadership and by developing products featuring the latest technology.

Examples of recent innovations include the first patent for elevators without a machine room, the Miconic 10 hall call destination system, the Schindler ID personalised access control system, the Schindler 7000 global high-rise elevator, the fully synthetic aramid rope and modern traction belt technology.

Schindler in India

Schindler has been present in India for almost fifty years now. It earlier had a distribution agreement (since 1958) with an Indian company ECE. Later it entered into a technical collaboration with another Schindler is amongst the largest manufacturers

of elevators, escalators and moving walks in the world, with a presence across every continent

Global Overview of Schindler

Schindler's history dates back to 1874, when it was founded by Robert Schindler.The company is one of the leading global manufacturers of elevators, escalators and moving walks, with a strong network of over 1,000 branches spanning every continent. Schindler develops, engineers, produces and installs mobility solutions at airports, train and subway stations, and other public and government buildings, as well as in offices, commercial properties, residential buildings and even cruise ships. Its comprehensive service offering ensures the smooth functioning of these installations and customised solutions are available for the modernisation and replacement of units.

Currently, the Schindler Group employs around 44,000 staff world-wide and comprises two core areas of business: elevators and escalators, which contributed roughly 70 per cent to sales in 2006, and also, an IT distributor in Europe, accounting for the remaining turnover.The Schindler Group had a turnover of US$ 8.9 billion and a net income of US$ 408.8 million in 2006. Over 46 per cent of the turnover from the area of elevators and

Company Mode of presence in India Year of entry Key business

Schindler India 100 per cent subsidiary 1958 Escalators and

Private Limited elevators

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73 In India Schindler sells elevators and escalators.

Its elevators range starts with low-rise

requirements focusing on basic transport needs at affordable costs, onto the mid-rise applications for the residential and the commercial market segments and finally on to the high requirements and high-rise section. In the escalators segment, Schindler is India's leading supplier of escalators and provides standard and tailor-made escalator and moving walk solutions for both commercial and public transport applications.

In India the company has executed some prestigious projects like installing elevators at the Bombay Stock Exchange building and the 45-storied Shreepathi Towers, as well as escalators on the Delhi Metro Rail Corporation and the Chennai Airport. It has also installed its escalators at leading malls and multiplexes in key cities in the country. All its elevators and escalators are competitively priced and fulfil international requirements and regulations.

Key Success Factors in India

High quality of service

Schindler India ensures that it offers its Indian customers the latest models of its world-renowned range of products that are technologically superior to those currently on offer in the Indian market.

It also provides for high quality service in the form of full modernisation and maintenance services to transform and protect earlier installations.

The company is a strong believer of “Leadership through Service”. Its Schindler Local Service Network has features like service vans carrying all essential spares, a 24-hour call back centre supported on a Lucent Technologies platform and service personnel equipped with laptop computers and cell phones.This infrastructure permits software support during service calls without delays.

Indian company, Bharat Bijlee, in 1985. Encouraged by the economic reforms and the growth in the Indian economy following the liberalisation in the early 1990s, the company established a 100 per cent owned subsidiary in 1998 to further expand operations in India. In order to ensure that its personnel understand local market conditions well, locals having extensive experience in the industry in India manned its subsidiary.To enable them to work better, they were equipped to create a world- class organisation from scratch.

Schindler's operations are headquartered in Mumbai, with a corporate office in New Delhi and strategically located branch offices targeted at servicing the entire country. Its branch offices are located at Pune and Ahmedabad in the West, Bangalore, Chennai and Hyderabad in the south and Kolkata in the east. It is expanding across the country to be close to its customers.

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Technical competency

Schindler India has a very strong Technical Support Group and major investments have been made in terms of training both in India and abroad to ensure that the skill levels are comparable to that available worldwide.The Indian subsidiary is connected to the Competency Centre in Switzerland through a 24-hour leased line and has on-line access to all Schindler databases worldwide.

Its engineering team works continuously with the R&D team in Switzerland and is also a member of various product development teams around the world.

Future Plans

Going forward as the construction industry in India grows, Schindler aspires to be a supplier of choice for construction companies, with increased applications at malls, multiplexes, residential buildings, offices, airports and metro stations.

Schindler's India operations

• Entered India in 1958, with a distribution agreement with an Indian company ECE

• Entered into a technical collaboration with another Indian company, Bharat Bijlee in 1985

• 100 per cent subsidiary established in 1998, headquartered in Mumbai, and offices at New Delhi, Pune, Ahmedabad, Bangalore, Chennai, Hyderabad and Kolkata

• Sells elevators and escalators in india and as executed several prestigious projects in the country

• Strong network for service and technical support in India