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payavard salamat 2013: 6( 4): 311-318.

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Abstract

Background: Today, one of the effective ways of providing services is contracting out of the organization`s processes to a third-party. This study is aimed to investigate the effect of outsourcing on the performance of nutrition unit in selected hospitals.

Materials and Methods: This descriptive and analytical was conducted at two military and two non- military hospitals and two military hospitals in 2013.A total of 602 patients and 930 personnel were selected by simple random sampling. The data were collected through a questionnaire of “patient and personnel satisfaction” and checklists of “kitchen’s hygiene condition” and “amount of time spent by hospital manager on nutrition unit”. The data on personnel expenses were provided by accounting unit.

The data were analyzed by SPSS 19.

Results: Patient and personnel of non-military specialized hospitals were more satisfied with nutrition unit service compare to military ones (p= 0/03 for patients & p= 0/021 for personnel of non- military specialized hospitals and p= 0/039 for patients & p= 0/028 for personnel of military hospitals .Non-military hospitals` kitchen was in better hygienic condition compare to military hospitals. The time spent by managers of military specialized hospitals on nutrition unit was 1.5 times more than non- military specialized hospitals and it is 6.5 times more in military general hospital compare to non- military ones. Personnel expenses in nutrition unit of military hospitals were 1.5 times more than non- military hospitals.

Conclusion: It is certainly a strategy worth developing in military hospitals regarding its valuable effects on the performance of nutrition unit.

Keywords: Outsourcing – Hospital – Nutrition Unit

1. MD. PhD Student of Strategic Management, Faculty of Management, Supreme National Defence University, Tehran, Iran.

2. MSc Student of Health Care Management , Army University of Medical Sciences, Tehran, Iran.

3. MSc Student of Health Care Management, Department of Management and Health Economic, School of Public Health, Tehran University of Medical Sciences, Tehran, Iran (*Corresponding Author);

E-mail: [email protected]

4.MD. PhD of Health Care Management .Treatment Manager. Army University of Medical Sciences, Tehran, Iran.

5. MSc Student of Faculty of Medical Education, Faculty of Medical Education, Shahid Beheshri University of Medical Sciences, Tehran, Iran.

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