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This suggesting tool will help product development team members understand currently occurring conflicts they have and the main causes of the conflicts, and product and UX designers and other stakeholders could understand the importance of the relationship between product and UX designers.
Moreover, they will be able to figure out the better solution by them selves through using the conversation cards. As a result, the key contribution of this research is to help people to eliminate or reducing frequent conflicts in their collaborative teams, and save time and cost to accelerate better product development process.
While this research has achieved the research aims, several recommendations were considered as further development. For the ‘common sense tool’, it needs to be developed into two different levels.
One is for beginners who don’t know deeply about the different roles and close relationship between product and UX designers. The other one is for experts who generally understand the relationship between product and UX designers, but have difficulties in figuring out the solutions for reducing the conflicts.
For the ‘conversation tool’, it needs to be developed as a workshop based toolkit with a facilitator. In the real field, although they have this conversation tool, it’s really hard to get together to discuss their conflicts and solutions by themselves. Moreover, because this research was conducted based on designers point of view, it needs broader feedback from other team members such as engineers, marketers, and other related key stakeholders to be properly used by practitioners. To achieve these additional suggestions, more workshops and interviews need to be conducted with different collaborative team members in various companies.
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ACKNOWLEDGEMENTS
This thesis was not possible without the support and contribution of many people who I would like to thank. The first person is, of course, Chajoong Kim. Thank you for enabling me to write this thesis and for your enthusiasm and valuable feedback on the work I did. You continually and convincingly conveyed a spirit of adventure in regard to research. With your support, I enjoyed whole process of this thesis to the end.
I would like to thank the committee members, Professor Kwanmyung Kim and Professor Yunwoo Jeong. I’m grateful to Professor Kwanmyung Kim for his scientific advice and knowledge and many insightful discussions and suggestions. I’m also grateful to Professor Yunwoo Jeong for making me keep the passion of being a designer. I would also like to express deep appreciation to my previous supervisor, Professor Seonhee Jung for leading me to study at UNIST. I learned from her the great importance of an attitude toward professors and colleagues.
My sincere thanks goes to my colleagues, Sojung and Eunjin who have shared their stories, listened to mine and helped me a lot with completing my thesis. I also thank my fellow labmates in AteLab, Daeun, Jieun, and Kwangmin for the stimulating discussions and managing our new lab from the beginning. In addition, all graduate students in DESIS@UNIST, I+ID, dpr.lab for all the fun we’ve had.
Last but not the least, I would like to thank my family, my parents and my litter brother for believing and supporting me spiritually throughout my life.