EU의 소비자 ADR(대체적 분쟁해결제도) 지침(안) 소개
Ⳓᕽᖅ
֥ ᬵ EU ᮹⫭ ၰ ᯕᔍ⫭۵ ᗭእᯱ ᇥ ᰢᮥ ᭥⦽ ᪉ᯙ ᇥᰢ⧕đ Ƚᱶ(ᯕ⦹ ‘EU ᗭእ
ᯱ ODR Ƚᱶ’))ᮥ ᱽᦩ⦹Ł, ᯕ᪡ ⧉̹ ᗭእᯱ
᮹ ᇥᰢ⧕đ ʑ܆ᮥ v⪵⦹ʑ ᭥⦹ᩍ ᗭእᯱ ᇥ ᰢ ⧕đ šಉ Ƚᱶ(EC) No / ၰ ḡ⋉
//ECෝ }ᱶ⦹۵ ᮁ᮹⫭ ၰ ᯕᔍ⫭ ḡ
⋉ᦩ(ᯕ⦹ ‘EU ᗭእᯱ ADR šಉ ḡ⋉’))ᮥ ᱽ ᦩ⦹ᩡ݅. ᯕ⦹ᨱᕽ۵ EU ᗭእᯱ ADR ḡ⋉(ᦩ) ᮹ ᱽᦩ ႑Ğ, ✚Ḷ, ᵝ ԕᬊᮥ e݉⦹í ᗭ}
⦹Łᯱ ⦽݅.
ⳓᱽᦩ᮹႑Ğ
EU ᗭእᯱ aᬕߑ ֥ ʑᵡ ᧞ % ᱶࠥ
a ྜྷ⣩ ၰ ᕽእᜅෝ Ǎ᯦⧁ ভ ྙᱽෝ ċ۵ ä ᮝಽ ӹ┡ԍ݅. EU᮹ Ğᬑ ჶශಽ ᅕᰆ⦹۵ ᗭ እᯱ ᅕ⪙ ᙹᵡᮡ ᯝၹᱢᮝಽ ׳ḡอ, ᗭእᯱᨱ í ၽᔾ⦹۵ ྙᱽa ၙ⧕đ ᔢ┽ಽ ԉ۵ Ğᬑa ฯᮡ äᮝಽ ӹ┡ӹŁ ᯩ݅.)
EU᮹ Ğᬑ ᱥ☖ᱢᯙ ᔍჶᱢᯙ ᙹ݉)ᮥ ☖
⦽ ᇥᰢ⧕đ ᨱ ݡℕᱢ ᇥᰢ⧕đ ʑš(ᯕ⦹
‘ADR ʑš’)ᮥ ☖⦹ᩍ ᗭእᯱ᪡ ʑᨦॅᮡ ᇥᰢ
ᮥ ⧕đ⧁ ᙹ ᯩ݅.) ੱ⦽, Ḳ⧪᭥ᬱ⫭۵ ᗭእᯱ
) Proposal for a REGULATION OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL on online dis- pute resolution for consumer disputes (Regulation on consumer ODR), SEC() and SEC() . EU ᗭእ
ᯱ ODR Ƚᱶ(ᦩ)ᨱ ݡ⧕ᕽ۵ ↽ᝁǎჶᱽᱶᅕ(⦽ǎჶᱽᩑǍᬱ) ֥ ᱽ⪙ᨱ ᗭ}ࡹᨩ݅.
) Proposal for a DIRECTIVE OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL on alternative dispute resolution for consumer dispute and amending Regulation(EC) No / and Directive //
EC(Directive on consumer ADR), SEC() final and SEC() final. EU ᗭእᯱ ADR ḡ⋉(ᦩ)ᨱ ݡ⦽
ᗭ}۵ ⇵⬥ᨱ ᄥࠥಽ íᰍ⦹ʑಽ ⦽݅.
) ྜྷ⣩ᯕӹ ᕽእᜅ Ǎ᯦ ྙᱽಽ ᯙ⦹ᩍ ᮁ ᗭእᯱa ᇡݕ⦹۵ ᗱᝅᮡ EU GDP᮹ .%ಽ ⇵ᔑࡽ݅.
) ᩩෝ ॅᨕ, EU ᗭᧂ ℎǍ ᱩ₉ Ƚᱶ(Regulation No / establishing a European Small Claims Procedure).
) ADR ʑš(ᵲᰍᯙ, ᳑ᱶᯙ, ᪕ᇡ้ᷩ, Łၽ᭥ᬱ⫭ ॒)ᮥ ☖⦹ᩍ ݚᔍᯱ eᨱ ၽᔾ⦹۵ ᇥᰢᮥ ჶᱶ ၷᨱᕽ ⧕đ⦽݅.
ADR šಉ ǭŁ Õ)ᮥ ₥┾⦹Ł, ADRᮥ ญ
⦹۵ օ✙ᬭⓍ }(ECC-NET)᪡ FIN-NET))
ෝ ᖅ⦹ᩡ݅. EU᮹ šಉ ᇥ ჶශ᮹ ݡᇡᇥ ᯕ ADR šಉ ᳑⧎)ᮥ ⡍⧉⦹Ł ᯩᮝ໑, ᳑ᱶ ḡ
⋉(Mediation Directive)ᮡ ᗭእᯱ ᇥᰢᮥ እ⦹
ᩍ ᇥᰢ᮹ ᬱอ⦽ ⧕đᮥ ᷾ḥ⦹Ł ᯩ݅.
ə్ӹ ᯕ్⦽ יಆᨱࠥ ᇩǍ⦹Ł, ⩥⫊ ᇥᕾ đŝ ᱢᬊჵ᭥᮹ Ċ₉, ᗭእᯱ ၰ ʑᨦ᮹ ᯙ ᇡ
᳒, ADR ᱩ₉᮹ ᇩɁ⩶ŝ zᮡ ᵝ ݉ᱱᮝಽ ᯙ⧕ ADR ʑ܆ᯕ ⬉ᮉᱢᮝಽ ᯕᨕḡŁ ᯩḡ
༜⦹Ł ᯩ۵ äᮝಽ ⪶ᯙࡹᨩ݅. ੱ⦽, ᯕಽ ᯙ⧕
ᩎ Ñ௹ ᨙᨕ ᰆᄞ, እᬊ ᷾a, ᵡÑჶ ॒᮹
ྙᱽa Ⅹ௹ࡹᨩ݅.
Ḳ⧪᭥ᬱ⫭۵ ᯕ్⦽ ྙᱽෝ Łಅ⦹ᩍ ༉ु
ᗭእᯱ ᇥᰢ⧕đ ᝁℎᯕ ADR ʑšᨱ ᱽ⇽ࡹŁ ᩎ Ñ௹ᨱᕽ ၽᔾ⦹۵ ᇥᰢᮥ ᗱᛞí ⧕đ⧁
ᙹ ᯩ۵ ADR šಉ ݡ₦ᮥ ᱽᦩ⦹ʑಽ ⦹ᩡ݅.) ᯕᨱ ᗭእᯱ ODR Ƚᱶ(ᦩ)ŝ ⧉̹ ǎԕ ᗭๅ ᰆ᮹ ʑ܆ᮥ }ᖁ⦹Ł, ✚⯩ ᗭእᯱ ᅕ⪙ෝ v⪵
⦹ʑ ᭥⦽ יಆ᮹ ᯝ⪹ᮝಽ EU ᗭእᯱ ADR ḡ
⋉ᮥ }ᱶ⦹ಅ۵ äᮝಽ ᅕᯙ݅.
Ⳕ✚Ḷ
1. 모든 소비자 분쟁에 적용되는 ADR 절차
ᅙ ḡ⋉ᨱ ᮹Ñ⦹ᩍ ⫭ᬱǎᮡ ᗭእᯱ᪡ Ñ௹
ᨦᯱ eᨱ ྜྷ⣩᮹ ❱ๅӹ ᕽእᜅ Ŗɪᨱᕽ ၽ ᔾ⦹۵ ᯝℕ᮹ ᇥᰢᮥ ᪉ᯙ ᙹ݉ᮥ እ⦹ᩍ ADR ʑšᨱ ᱽ⇽⦹ࠥಾ ⦽݅. ḡ⋉ᮡ ᗭእᯱ᪡
Ñ௹ᨦᯱ eᨱ ྜྷ⣩ ❱ๅӹ ᕽእᜅ Ŗɪᮝಽ ᯙ
⦹ᩍ ၽᔾ⦹۵ ᇥᰢᮥ ⡍⧉⦽݅. ᗭእᯱa Ñ௹
ᨦᯱෝ ᔢݡಽ ᱽ⇽⦹۵ Łၽᐱ ᦥܩ Ñ௹ᨦ
ᯱa ᗭእᯱෝ ᔢݡಽ ᱽ⇽⦹۵ Łၽࠥ ᩍʑᨱ
⡍⧉ࡽ݅. ḡ⋉ᮡ ᇥᰢ ⧕đ ʑš᮹ }᯦ᮥ ☖⦹
ᩍ ᗭእᯱ᪡ Ñ௹ᨦᯱ᮹ ᇥᰢᮥ ჶᱶ ၷᨱᕽ ⧕
) ჶᱶ ᗭእᯱ ᇥᰢ ⧕đ ݕݚ ʑǍ᮹ ᱢᬊ ᬱ⊺ᨱ š⦽ Ḳ⧪᭥ᬱ⫭ ǭŁ(Commission Recommendation //EC on the principles applicable to the bodies responsible for the out-of-court settlement of consumer disputes) ၰ ᗭእᯱ ADR
⧕đᨱ ₙᩍ⦹۵ ჶᱶ ʑǍᨱ ݡ⦽ ᬱ⊺ᮥ Ƚᱶ⦹۵ Ḳ⧪᭥ᬱ⫭ ǭŁ(Commission Recommendation //EC on the principles for out-of-court bodies involved in the consensual resolution of consumer ADR).
) ECC-NET۵ ᩎ ᇥᰢ ┡ ⫭ᬱǎ᮹ šಉ ADR ʑšᮥ ᯕᬊ⦹۵ ᗭእᯱෝ ḡᬱ⦽݅.
) FIN-NET۵ ᗭእᯱ᪡ ɩᮖ ᕽእᜅ ᱽŖᨦᯱ eᨱ ၽᔾ⦹۵ ᩎ ᇥᰢᮥ ≉ɪ⦹۵ ADR ᱽࠥಽ Ǎᖒࡽ݅.
) ᩩॅ ॅᨕ, Directive No //EC of the European Parliament and of the Council of July concerning com- mon rules for the Internal Market in electricity and Directive No //EC of the European Parliament and of the Council of July concerning common rules for the Internal Market in natural gas; Directive No //EC of the European Parliament and of the Council of April on credit agreements for consumers; Directive No //EC of the European Parliament and of the Council of June on certain legal aspects of information society services, in particular electronic commerce, in the Internal Market(‘Directive on electronic commerce’) ॒. ) Europe ᵝ ᔍᨦ “ᮁ ॵḡ▙ ᨕᲁ݅”, COM () , p.; Ḳ⧪᭥ᬱ⫭ ⍅စܩ⍡ᯕᖹ “݉ᯝᰆჶ”, COM()
, p. .
đ⦹۵ ႊᦩᮥ ༉ᔪ⦹۵ ADR ʑšᨱ ᱢᬊࡽ݅.
✚⯩ ᗭእᯱ Łၽ ᭥ᬱ⫭ӹ ᵲᰍ, ᳑ᱶ ᱩ₉᪡ z ᯕ ᵲ} ᱩ₉ᐱ ᦥܩ ᝍ❱ ᖒĊ᮹ እᔍჶ ᱩ₉ ᨱࠥ ᱢᬊࡽ݅. ݅อ, Ñ௹ᨦᯱa ᬕᩢ⦹۵ ᗭእ
ᯱ Łၽ ญ ᜅ▽ᯕӹ Ñ௹ᨦᯱa ᇥᰢ ⧕đ
ᮥ ݕݚ⦹۵ ᯱᩑᯙᮥ ႑┡ᱢᮝಽ Łᬊ⦹۵ ᇥ ᰢ ⧕đ ʑšᨱ۵ ᱢᬊࡹḡ ᦫ۵݅. ᦥᬙ్ ݚᔍ
ᯱ᮹ Ḣᱲ ⩲ᔢࠥ ႑ᱽ⦹Ł ᯩ݅.
2. ADR 관련 정보와 협력
ᇥᰢᯕ ၽᔾ⦹໕ ᗭእᯱ۵ ᅙᯙ᮹ ᇥᰢᮥ ญ⧁ ᙹ ᯩ۵ ADR ʑšᮥ ᝁᗮ⦹í ❭ᦦ⧁ ᙹ
ᯩᨕ ⦽݅. ᯕෝ ᭥⧕ ᅙ ḡ⋉ᮡ Ñ௹ᨦᯱa ᱽŖ⦹۵ ᵝ ᔢᨦ ྙᕽ᪡ Ñ௹ᨦᯱ᮹ ᭚ᔍᯕ
✙ᨱᕽ ᗭእᯱa š⧁ ADR ʑšᨱ š⦽ ᱶᅕෝ
⪶ᯙ⧁ ᙹ ᯩࠥಾ ᅕᰆ⦹Ł ᯩ݅. ᯕᨱ ߈ᇺᩍ Ñ௹ᨦᯱ۵ ᗭእᯱa ᱽʑ⦹۵ Łၽŝ šಉ⦹
ᩍ ADRᮥ ᯕᬊ⦹ʑಽ ᧞ᱶ⦹۵ḡ ᗭእᯱᨱí
ಅ ⦽݅. ᯕ్⦽ ᮹ྕ۵ Ñ௹ᨦᯱa ADR᮹ ᔍᬊ ኩࠥෝ ׳ᯕ۵ ߑ ᯙᖝ❑ቭಽ ᯲ᬊ⧁ äᯕ
݅. ᅙ ᱽᦩᨱ ᮹Ñ⦹ᩍ ⫭ᬱǎᮡ ᩎ ᇥᰢᨱ ₙᩍ⦹۵ ᗭእᯱa ḡᬱᮥ ၼᮥ ᙹ ᯩࠥಾ ⧕
⦽݅. ⫭ᬱǎᮡ ⩥ᰍ ᩎ ᇥᰢ ญෝ š⧁⦹
۵ ADR ʑšᨱ ݡ⦽ ḡ⋉ᮥ ᗭእᯱᨱí ᱽŖ
⦹۵ ʑ܆ᮥ ᙹ⧪⦹۵ ᮁ ᗭእᯱ ʑᙹ օ✙ᬭ
Ⓧ(ECC-NET: European Consumer Centre Net- work) ᖝ░ᨱ ᨦྕ ₦ᯥᮥ ᭥ᯥ⧁ ᙹ ᯩ݅. ᅙ ᱽ ᦩᨱ ᮹Ñ⦹ᩍ ADR ʑšᮡ ✚ᱶ ᇥ᮹ ᇥᰢᮥ
≉ɪ⧁ ভ ⧕ݚ ᇥᨱ ᗮ⦹۵ ADR ʑš օ✙
ᬭⓍ᮹ ⫭ᬱᯕ ࡹᨕ ⦽݅. ᯕᨱ ߈ᇺᩍ ᅙ ᱽᦩ
ᮡ ADR ʑšŝ ᗭእᯱ ᅕ⪙ჶ Ḳ⧪ ǭ⦽ᯕ ᭥ ᯥࡹ۵ ǎԕ ݚǎ᮹ ⩲ಆᮥ ᰆಅ⦽݅. ᅙ ᱽᦩᮡ
šಉ ᮁᩑ⧊ ჶශᨱ ʑၡᮁḡ ၰ }ᯙᱶ ᅕ ᅕ⪙᮹ ᨥĊ⦽ ᅕᰆᨱ ݡ⦽ ᵡᙹෝ ⪶ᅕ⦹۵ Ƚᱶᮥ ⡍⧉⦹Ł ᯩ݅.
3. ADR 기관의 질(Quality of ADR en- tities)
ᅙ ḡ⋉᮹ ༊⢽۵ ADR ʑšᯕ Ŗ⠪ᖒŝ ⚍
ᖒ, ᮁ⬉ᖒ, Ŗᱶᖒᨱ š⦽ ⣩ḩ ᬱ⊺ᮥ ᵡᙹ⦹
ࠥಾ ᅕᰆ⦹۵ ߑ ᯩ݅. ᯕ్⦽ ᬱ⊺ᮡ Ḳ⧪᭥ᬱ
⫭ ǭŁ Õᨱ Ƚᱶࡹᨩ݅. ḡ⋉ᮡ ᯕ్⦽ ᬱ⊺
ᨱ Ǎᗮಆᮥ ᇡᩍ⧉ᮝಽ៉ ADRᨱ Ŗ⠪⦽ Ğᰢ ᮹ ᰆᮥ ᳑ᖒ⦹Ł, ADR ᱩ₉ᨱ ݡ⦽ ᗭእᯱ᪡
Ñ௹ᨦᯱ᮹ ᝁෝ v⪵⦽݅. ADR ʑš᮹ ⚍
ᖒᮡ ݚᔍᯱa ADR ᱩ₉ᨱ ₙᩍ⦹ʑ ᱥᨱ ⩥
⦽ đᱶᮥ ԕญ۵ ߑ ⦥⦽ ᯝℕ᮹ ᱶᅕෝ ᱽŖ ၼࠥಾ ᅕᰆ⦹ᩍ ⦽݅. ADR ᱩ₉۵ ᝅ⬉ᱢᯕ Ł እᬊᯕӹ ʑe, ᅖᰂᖒŝ zᯕ ᰍ❱ ᱩ₉᪡ š ಉࡽ đᱱᮥ ⧕đ⦹ᩍ ⦽݅. ᅙ ᱽᦩᮡ ᯕෝ ᭥
⧕ ᯝ ᦩᨱ ᇥᰢᮥ ⧕đ⦹ࠥಾ ᮹ྕ⪵⦹Ł ᯩ
݅. ੱ⦽, ᱥℕ ᗭእᯱa ADR ᱩ₉ෝ ᯕᬊ⧁ ᙹ
ᯩࠥಾ ྕഭ ੱ۵ ᗭᧂᨱ ᯕᬊ⧁ ᙹ ᯩᨕ ⦽݅
Ł Ƚᱶ⦹Ł ᯩ݅.
4. 감독(Monitoring)
ADR ʑšᯕ ʑ܆ᮥ ᱽݡಽ ᙹ⧪⦹Ł ᗭእᯱ
᪡ Ñ௹ᨦᯱᨱí ᧲ḩ᮹ ᕽእᜅෝ ᱽŖ⦹ಅ໕ ໕ၡ⦽ qࠦᯕ ⦥⦹݅. b ⫭ᬱǎ š⧁ ݚǎᮡ
ᯱǎ ᩢ☁ᨱ ᖅพࡹ۵ ADR ʑš᮹ ᬕᩢ qෝ
ݕݚ⦽݅. š⧁ ݚǎᮡ ✚⯩ ADR ʑšᯕ ☖ᅕ
⦹۵ ᱶᅕෝ ☁ݡಽ ✚ᱶ ADR ʑšᯕ ᅙ ᱽᦩ ᨱᕽ Ƚᱶ⦹۵ ⣩ḩ Õᮥ ᵡᙹ⦹۵ḡ ⠪a⦽
݅. ᯕᨱ ߈ᇺᩍ š⧁ ݚǎᮡ ADR ʑš᮹ ᬕᩢ
ᨱ ݡ⦽ ᱶʑ ᅕŁᕽෝ ၽ⧪⦽݅. Ḳ⧪᭥ᬱ⫭۵
֥ eĊᮝಽ ḡ⋉᮹ ᱢᬊᨱ ݡ⧕ ᮁ ᮹⫭ ၰ ᯕᔍ⫭ᨱ ᅕŁᕽෝ ᱽ⇽⦽݅.
ⳕᵝԕᬊ
1. 전문(Whereas)의 주요 내용
ᱥྙ᮹ ᵝ ԕᬊᮥ ᔕ⠕ᅕ໕, ⴗ ADRᮡ ᗭ እᯱ᪡ Ñ௹ᨦᯱ eᨱ ၽᔾ⦹۵ ᇥᰢᨱ ݡ⦹ᩍ e⠙⦹Ł ᝁᗮ⦹໑ ᱡಕ⦽ ჶᱶ ၷ ⧕đ₦ᮥ ᱽ Ŗ⦽݅. ᗭእᯱa ADR᮹ ᰁᰍಆᮥ ∊ᇥ⯩ ⪽ᬊ
⦹ಅ໕ ༉ु ᮁ⩶᮹ ᗭእᯱ ᇥᰢᨱ ADRᯕ ᯕ ᬊࡹŁ ADR ᱩ₉᮹ ⣩ḩ ᙹᵡᮡ Ɂᯝ⦹໑ ᗭ እᯱ᪡ Ñ௹ᨦᯱa ⧕ݚ ᱩ₉ෝ ᙺḡ⦽݅. ᦥᬙ
్ ADR ʑšᮡ ᩎ ᇥᰢᮥ ⬉ŝᱢᮝಽ ญ⦹
ᩍ ⦽݅.
ⴘ ᱥᯱᔢÑ௹ ᇥෝ እ⦹ᩍ ᩎԕ ᰆᨱ ݡ⦽ ᗭእᯱ᮹ ᝁෝ v⪵⦹ʑ ᭥⧕ᕽ۵ ᮁ
ᩑ⧊ ԕᇡᨱᕽ ᱽݡಽ ᯲࠺⦹۵ ADRᯕ ၽᱥ⧕
⦽݅. ᯕ్⦽ ၽᱥᮡ ⫭ᬱǎ ʑ᳕᮹ ADR ᱩ
₉ෝ ☁ݡಽ ⦹Ł ᯱǎ᮹ ჶᱢ ᱥ☖ᮥ ᳕ᵲ⦹ᩍ
⦽݅.
ⴙ ᅙ ḡ⋉ᮡ ᗭእᯱ᪡ Ñ௹ᨦᯱ eᨱ ᯕᨕ ḡ۵ ྜྷ⣩ ❱ๅӹ ᕽእᜅ ᱽŖᨱᕽ ၽᔾ⦹۵ ĥ
᧞ ᇥᰢᨱ ᱢᬊࡽ݅. ᗭእᯱa Ñ௹ᨦᯱෝ ᔢݡ ಽ ᱽ⇽⦹۵ Łၽᐱ ᦥܩ Ñ௹ᨦᯱa ᗭእᯱ
ෝ ᔢݡಽ ᱽ⇽⦹۵ Łၽࠥ ᩍʑᨱ ⡍⧉ࡹᨕ
⦽݅. ᅙ ḡ⋉ᮡ Ñ௹ᨦᯱ e᮹ ᇥᰢᨱ۵ ᱢᬊࡹ
ḡ ᦫ۵݅. ݉, ⫭ᬱǎᯕ ⧕ݚ ᇥᰢ᮹ ჶᱶ ⧕ đ ᱩ₉ᨱ š⦽ Ƚᱶᮥ ₥┾ ੱ۵ ᮁḡ⦹۵ äᮥ
႑ᱽ⦹ᩍᕽ۵ ᦩ ࡽ݅.
ⴚ ᅙ ḡ⋉ᮡ ✚ᱶ ᇡྙ᮹ ADR ʑš ᖅพᮥ
ᰆಅ⦹۵ ߑ ᵝᦩᱱᮥ ࢱ۵ ᳑⧎ᯕ ⡍⧉ࡹ۵ ᮁ
ᩑ⧊ ᯦ჶᨱ ᱢᬊࡹᨕ ⦽݅. šಉ ᇥ᮹ ჶ ශᯕ ⧕ݚ ʑš᮹ ᖅพᮥ ᮹ྕ⪵⦹۵ Ğᬑ, ᅙ ḡ
⋉ᮡ ⧕ݚ ჶශᯕ ↽ᗭ⦽ əᨱ ᔢ᮲⦹۵ ᗭእᯱ
ᅕ⪙ ᙹᵡᮥ ᅕᰆ⦹ḡ ᦫ۵ Ğᬑᨱอ ᱢᬊࡽ݅.
ⴛ ADR ʑšᮡ ᮁᩑ⧊ᐱ ᦥܩ ⫭ᬱǎ ᦩ ᨱᕽࠥ ⠙₉a ᝍ⦹݅. ᅙ ḡ⋉ᮡ ᔢᖅ ʑšᮝ ಽ ᖅพࡹᨕ ADR ᱩ₉ෝ ☖⦽ ᇥᰢ ⧕đᮥ ᱽ Ŗ⦹۵ ༉ु ʑšᮥ ⡍⧉⦽݅. ᯕෝ ჸᨕӹ ᗭእ
ᯱ᪡ Ñ௹ᨦᯱ eᨱ ၽᔾ⦹۵ ݉ᯝ ᇥᰢᨱ ✚ᄥ
⯩ ᯦ᦩࡹ۵ ᵲᰍ ᱩ₉۵ ADR ᱩ₉ಽ eᵝ⦹
ḡ ᦫ۵݅.
ⴜ ᅙ ḡ⋉ᮡ Ñ௹ᨦᯱa ᇥᰢ ⧕đᮥ ݕݚ⦹
۵ ᯱᩑᯙᮥ ႑┡ᱢᮝಽ Łᬊ⦹۵ ᇥᰢ ⧕đ ʑ š᮹ ᱩ₉ӹ Ñ௹ᨦᯱa ᬕᩢ⦹۵ ᗭእᯱ Łၽ
ญ ᜅ▽᮹ ᱩ₉ᨱ ᱢᬊࡹḡ ᦫ۵݅. ੱ⦽, ݚ ᔍᯱ᮹ Ḣᱲ ⩲ᔢᨱ ᱢᬊ⦹ḡ ᦫ۵݅. ᦥᬙ్ ᅙ ḡ⋉ᮡ ⧕ݚ ᇥᰢᨱ š⦽ ჶᱢ ᱩ₉ෝ ḥ⧪⦹۵ ŝᱶᨱᕽ ᇥᰢᮥ ⧕đ⦹ʑ ᭥⦹ᩍ ❱ᔍa ᝅ⧪
⦹۵ יಆᨱࠥ ᱢᬊࡹḡ ᦫ۵݅.
ⴝ ⫭ᬱǎᮡ ᅙ ḡ⋉ᯕ ᱢᬊࡹ۵ ᇥᰢᯕ ᅙ ḡ
⋉ᨱ ࡹ۵ Õᮥ ᯕ⧪⦹۵ ADR ʑšᨱ ᱽ
⇽ࡹࠥಾ ⦹ᩍ ⦽݅. ⫭ᬱǎᮡ ʑ᳕ ADR ʑ šᮥ ᯕᬊ⦹Ñӹ ᱢᬊ ჵ᭥ෝ ᳑ᱩ⦹Ñӹ ᝁᖅ ADR ʑšᮥ Ƚᱶ⦹ᩍ ᅙ ᮹ྕෝ ᯕ⧪⧁ ᙹ ᯩ ᨕ ⦽݅. ᅙ ḡ⋉ᮡ ⫭ᬱǎᯕ b ᗭๅ ᇡྙᨱ ᗮ⦹۵ ✚ᱶ ADR ʑšᮥ ᖅ⧕ ⦹۵ ᮹ྕ
ෝ ᇡŝ⦹ḡ ᦫ۵݅. ⫭ᬱǎᮡ š⧁ ʑšᯕ ᨧ۵ ᇥᰢ ⧕đᮥ ≉ɪ⦹۵ ADR ʑš᮹ ᖅᮥ Ƚᱶ
⧕ ⦽݅.
ⴞ ᅙ ḡ⋉ᮡ ⫭ᬱǎᨱ ᖅพࡹŁ ┡ ⫭ᬱǎᨱ ᗭᰍ⦹۵ ADR ʑš᮹ ᱢᬊᮥ ၼ۵ Ñ௹ᨦᯱෝ
⋉⧕⧕ᕽ۵ ᦩ ࡽ݅. ⫭ᬱǎᮡ ⧕ݚ ʑš᮹ ၽᱥ
ᮥ ᰆಅ⧕ ⦽݅.
ⴟ ᅙ ḡ⋉ᮡ Ñ௹ᨦᯱ᪡ ݅ᙹ᮹ ᗭእᯱ eᨱ ၽᔾ⦹۵ ࠺ᯝ⦹Ñӹ ᮁᔍ⦽ ᇥᰢᮥ Ŗ☖ᮝಽ
ญ⦹۵ ADR ᱩ₉ෝ ᮁḡ ੱ۵ ᯦ࠥ⦹۵ ⫭ᬱ ǎᮥ ⋉⧕⧕ᕽ۵ ᦩ ࡽ݅. ⧕ݚ ᱩ₉۵ ᮁᩑ⧊
ԕᇡᨱᕽ ⡍ťᱢᯙ ADR ᱩ₉ෝ }ၽ⦹ʑ ᭥⦽
ᩩእ ݉ĥಽ eᵝ⧁ ᙹ ᯩ݅.
ⴠ ᅙ ḡ⋉ᯕ ᱢᬊࡹ۵ ᇥᰢᨱ š⦽ ᱶᅕ ญ ۵ }ᯙᱶᅕ᮹ ᅕ⪙᪡ ⧕ݚ ᱶᅕ᮹ ᯱᮁಽᬕ ᯕ
࠺ᨱ ݡ⦽ ᮁ᮹⫭ ၰ ᯕᔍ⫭ ḡ⋉ //EC) ᨱ ᮹Ñ⦹ᩍ ₥┾ࡹ۵ ⫭ᬱǎ᮹ ჶශŝ Ƚᱶ, ⧪ ᱶ ᳑⧎ᨱᕽ ᱶ⦹۵ }ᯙᱶᅕ ᅕ⪙ šಉ Ƚ⊺ᮥ
ᵡᙹ⦹ᩍ ⦽݅.
ⴡ ADRᮥ ݕݚ⦹۵ ᯱᩑᯙᮡ ᇥᰢᨱ ݡ⦽ ┽
ࠥᨱ ᩢ⨆ᮥ ၙ⋁ ᙹ ᯩ۵ ᦶಆᮥ ၼḡ ᦫ۵ Ğ ᬑᨱอ Ŗ⠪⦹݅Ł eᵝࡽ݅. ✚⯩ ADR ʑšᯕ ᇥᰢ ݚᔍᯱ ᯝႊᯕӹ ݚᔍᯱ ᯝႊᯕ ⫭ᬱᯙ ݉ ℕಽᇡ░ ⬥ᬱᮥ ၼ۵ Ğᬑ ⧕ݚ ᦶಆᯕ ᨧᨕ
⦽݅.
ⴢ ADR ʑšŝ ADR ᱩ₉᮹ ⚍ᖒᮥ ᅕᰆ⦹
ಅ໕, ݚᔍᯱa ADR ᱩ₉ᨱ ₙᩍ⦹ʑ ᱥᨱ ⩥
⦽ đᱶᮥ ԕญ۵ ߑ ⦥⦽ ᯝℕ᮹ ᱶᅕෝ ᱽ Ŗၼᦥ ⦽݅.
ⴣ ADR ᱩ₉۵ ⬉ŝa ᯩᨕ ⦽݅. ࠺ ᱩ₉ ۵ ḡᗮʑ⦽ᯕ ᯝၹᱢᮝಽ ᯝᮥ չḡ ᦫ۵ ᝁ ᗮ⦽ eᯕ ᱩ₉ෝ ᱽŖ⧕ ⦽݅. ADR ʑšᮡ
⧕ݚ ᇥᰢ᮹ ᅖᰂᖒᮝಽ ัၙᦵᦥ ⦥⦽ Ğᬑ ᨱ۵ ᅙ ⦽ᮥ ᩑᰆ⧁ ᙹ ᯩᨕ ⦽݅.
ⴤ ADR ᱩ₉۵ ᗭእᯱa Ğᱽᱢᮝಽ ⧊ݚ⦽
ᙹᵡᨱᕽ ⧕ݚ ᱩ₉ෝ ᯕᬊ⧁ ᙹ ᯩࠥಾ ྕഭಽ ᱽŖ⦹Ñӹ ᗭᧂอ ᇡŝ⦹ᩍ ⦽݅.
ⴥ ADR ᱩ₉۵ ᇥᰢ ݚᔍᯱ᮹ ǭญ᪡ ADR ᱩ₉᮹ ๆᨱᕽ ᯕॅᯕ ᖁ┾⦹۵ đŝᨱ ݡ⧕
ᔢᖙ⯩ ☖ᅕෝ ၼᮥ ᙹ ᯩࠥಾ Ŗᱶᖒᮥ čḡ⦹
ᩍ ⦽݅.
ᇥᰢᯕ ၽᔾ⦹໕ ᗭእᯱ۵ Łၽᮥ ญ⧁
ᙹ ᯩ۵ ADR ʑšᮥ ᝁᗮ⦹í ❭ᦦ⦹Ł šಉ Ñ௹ᨦᯱa ADR ʑšᨱ ᱽ⇽ࡹ۵ ᱩ₉ᨱ ₙa
⦹۵ḡ ᙺḡ⧁ ᙹ ᯩᨕ ⦽݅. ᯕᨱ Ñ௹
ᨦᯱ۵ ᵝ šಉ ྙᕽ, ᭚ᔍᯕ✙a ᯩᮥ Ğᬑ
) Directive //EC of the European Parliament and of the Council of October on the protection of individu- als with regard to the processing of personal data and on the free movement of such data.
᭚ᔍᯕ✙ᨱ ⧕ݚ ᱶᅕෝ ᱽŖ⧕ ⦽݅. ᅙ ᮹ྕ
۵ ᗭእᯱ ǭญᨱ š⦽ ᮁ᮹⫭ ၰ ᯕᔍ⫭ ḡ⋉
//EU) ᱽ᳑ ()(t), ᱽ᳑ (), ᱽ᳑ෝ
⋉⧕⧕ᕽ۵ ᦩ ࡽ݅.
ᅙ ḡ⋉ᮡ ᗭእᯱa Ñ௹ᨦᯱෝ ᔢݡಽ Ł
ၽᮥ ᱽʑ⧁ Ğᬑ ADR ᱩ₉ᨱ ݡ⦽ Ñ௹ᨦᯱ
᮹ ₙᩍa vᱽᱢᯕÑӹ ⧕ݚ ᱩ₉᮹ đŝa Ñ
௹ᨦᯱᨱ Ǎᗮಆᯕ ᯩ݅Ł Ƚᱶ⦹ḡ ᦫ۵݅. ݉, ᅙ ḡ⋉ᮡ ⧕ݚ ᱩ₉ᨱ ݡ⦽ Ñ௹ᨦᯱ᮹ ₙaෝ
᮹ྕ⪵⦹Ñӹ ə đŝa Ñ௹ᨦᯱᨱ Ǎᗮಆᮥ
wࠥಾ ⦹۵ ǎԕ Ƚ⊺ᮥ ⋉⧕⦹ḡ ᦫ۵݅. ݉,
⧕ݚ ჶශᮡ ݚᔍᯱॅᯕ ᮁᩑ⧊ ʑᅙǭ⨭ᰆ (Charter of Fundamental Rights) ᱽ᳑ᨱᕽ ᅕ ᰆ⦹۵ ݡಽ ᔍჶᱽࠥෝ ᯕᬊ⧁ ᙹ ᯩ۵ ᱽ ݚᔍ
ᯱ᮹ ǭญ ⧪ᔍෝ ႑ᱽ⦹ᩍᕽ۵ ᦥܩ ࡽ݅.
⫭ᬱǎᮡ ADR ʑšᯕ ᩎ ᇥᰢ ⧕đᨱ ⩲
᳑⦹ࠥಾ ᅕᰆ⦹ᩍ ⦽݅.
ɩᮖᕽእᜅ ᇥ᮹ FIN-NET᪡ zᯕ ᩎ
ᇥᰢ ⧕đᮥ ᷾ḥ⦹۵ ADR ʑš օ✙ᬭⓍෝ ᩎ ԕᨱ v⪵⧕ ⦽݅. ⫭ᬱǎᮡ ADR ʑšᯕ ⧕ ݚ օ✙ᬭⓍᨱ a᯦⦹ࠥಾ ᰆಅ⦹ᩍ ⦽݅.
ADR ʑšᯕ ᱢᱩ⦹Ł ⬉ŝᱢᮝಽ ʑ܆ᮥ
ᙹ⧪⦹ಅ໕ ໕ၡ⦽ qࠦᯕ ⦥⦹݅. Ḳ⧪᭥ᬱ
⫭᪡ ᅙ ḡ⋉ᨱ ᮹Ñ⦹۵ š⧁ ݚǎᮡ ᅙ ḡ⋉
ᮥ ᵡᙹ⦹۵ ADR ʑš ༊ಾᮥ ၽ⢽ ၰ ᨦߑᯕ
✙⦹ᩍ ⦽݅. ADR ʑšᯕӹ ᗭእᯱ ݉ℕ, ʑ ᨦ ⩲⫭, ᮁᗭእᯱʑᙹօ✙ᬭⓍ᪡ zᮡ ʑ┡
ʑǍ᮹ ༊ಾࠥ ၽ⢽⦹ᩍ ⦽݅. ᯕᨱ ߈ᇺᩍ š
⧁ ݚǎᮡ ADR ʑš᮹ ᬕᩢᨱ ݡ⧕ ᱶʑ ᅕŁ ᕽෝ ၽ⧪⦽݅. ADR ʑšᮡ ⧕ݚ ᅕŁᕽa ᔍ ᬊࡹ۵ Ǎℕᱢᯙ ᱶᅕෝ š⧁ ݚǎᨱ ☖ᅕ⦹ᩍ
⦽݅. ⫭ᬱǎᮡ Ḳ⧪᭥ᬱ⫭ ǭŁ //
EU)ෝ ᯕᬊ⦹ᩍ ⧕ݚ ᱶᅕෝ ᱽŖ⦹ࠥಾ ǭŁ
⦹ᩍ ⦽݅.
⫭ᬱǎᮡ Ñ௹ᨦᯱa ᔍᬊ⦹۵ ᗭእᯱ ᱶ
ᅕ᪡ ADR ʑšᯕ š⧁ ݚǎᨱ ☖ᅕ⦹۵ ᱶᅕᨱ š⦹ᩍ ᅙ ḡ⋉᮹ Ƚᱶ ⋉⧕ᨱ ݡ⦽ ჭᮥ Ƚᱶ
⦹Ł ᯕ᮹ ݉ᗮᮥ ᅕᰆ⧕ ⦽݅. ჭᮡ ᮁ⬉⦹
Ł Ŗᱶ⦹໑ ᱽᰍಆᯕ ᯩᨕ ⦽݅.
ᗭእᯱᅕ⪙ჶ Ḳ⧪ᮥ ݕݚ⦹۵ ǎa ݚǎ
e ⩲ಆᨱ š⦽ Ƚᱶ(EC) No /(ᗭእᯱ
ᅕ⪙ ⩲ಆ Ƚᱶ))ᮡ ᅙ ḡ⋉᮹ Ḳ⧪ᨱ š⦽ ᩎ
⩲᳑ෝ v⪵⦹ʑ ᭥⦹ᩍ ᇡᗮᕽᨱ ᅙ ḡ⋉᮹ ᨙ ɪᯕ ⡍⧉ࡹࠥಾ }ᱶ⦹ᩍ ⦽݅.
) Directive //EU of the European Parliament and of the Council of October on consumer rights. ḡ⋉
//EU ᱽ᳑ ()(t)۵ ᰆÑญӹ ᩎᨱᕽ ℕđࡹ۵ ᗭእᯱ ĥ᧞ᨱ ݡ⧕ ᗭእᯱa ĥ᧞ᮥ ᵡᙹ⦹ʑ ᱥᨱ Ñ௹ᨦᯱa ݡᔢᯕ ࡹ۵ ᰍ❱ Łၽ ၰ ᅕᔢ ີ⍅ܩ᷹ᮥ ᯕᬊ⧁ a܆ᖒŝ ᯕෝ ᯕᬊ⧁ ᙹ ᯩ۵ ႊჶᮥ ☖ḡ⧕ ⦽݅Ł Ƚᱶ⦹Ł ᯩ
݅. ḡ⋉ //EU ᱽ᳑ ()ᮡ ᩎ ĥ᧞᮹ Ğᬑ ᅙ ᱶᅕ۵ ⇽ಆྜྷಽ ᱽŖ⦹Ñӹ ᗭእᯱa ࠺᮹⧁ Ğᬑ ʑ┡ ᕽ໕ ॒
ᨱ ᱽŖ⦹ᩍ ⦽݅Ł Ƚᱶ⦹Ł ᯩ݅.
) Commission Recommendation //EU on the use of a harmonised methodology for classifying and reporting consumer complaints and enquiries.
) Regulation (EC) No / of the European Parliament and of the Council of October on cooperation between national authorities responsible for the enforcement of consumer protection laws (the Regulation on consumer protection cooperation).
ᗭእᯱ ᯕᯖ ᅕ⪙ෝ ᭥⦽ ɩḡಚᨱ š⦽
ᮁ᮹⫭ ၰ ᯕᔍ⫭ ḡ⋉ /(ɩḡಚ ḡ
⋉))۵ ᅙ ḡ⋉ᨱ Ƚᱶࡹ۵ ᗭእᯱ᮹ ⡍ťᱢ ᯕ ᯖᯕ ᅕ⪙ࡹࠥಾ ᇡᗮᕽᨱ ᅙ ḡ⋉᮹ ᨙɪᯕ ⡍
⧉ࡹࠥಾ }ᱶ⧕ ⦽݅.
2. 총칙(General Provisions)
ᱽᰆ ⅾ⊺ᮡ ᱽ᳑(༊ᱢ), ᱽ᳑(ჵ᭥), ᱽ
᳑(ᮁᩑ⧊ ʑ┡ ჶශŝ᮹ šĥ), ᱽ᳑(ᱶ᮹) ಽ ⅾ }᮹ ᳑ྙᮝಽ Ǎᖒࡹᨕ ᯩ݅. ᅙ ḡ⋉
ᮡ ᗭእᯱ᪡ Ñ௹ᨦᯱ᮹ ᇥᰢᯕ Ŗ⠪⦹Ł ⚍
⦹Ł ᝅ⬉ᱢᯕ໑ Ŗᱶ⦽ ADR ᱩ₉ෝ ᱽŖ⦹۵ ʑšᨱ ᱢᬊࡹࠥಾ ⧉ᮝಽ៉ ᩎԕ ᰆ᮹ ʑ܆
ŝ ᨥĊ⦽ ᗭእᯱ ᅕ⪙᮹ ݍᖒᨱ ʑᩍ⦹ࠥಾ ⦹ ᩍ ⦽݅. ᯕ ᱩ₉۵ ᮁᩑ⧊ ԕᨱ ᖅพࡹ۵ Ñ
௹ᨦᯱa ᩎԕᨱ Ñᵝ⦹۵ ᗭእᯱᨱí ❱ๅ ੱ ۵ Ŗɪ⦹۵ ྜྷ⣩ᯕӹ ᕽእᜅᨱᕽ ၽᔾ⦹۵ ĥ
᧞ ᇥᰢ᮹ ჶᱶ ⧕đᮥ ᭥⦽ ᱩ₉(ADR ᱩ₉) ᨱ ᱢᬊࡽ݅.)
ᱽ᳑ ᱶ᮹ Ƚᱶᨱ۵ ᗭእᯱ(consumer), Ñ
௹ᨦᯱ(trader) ၰ Ñ௹ᨦᯱ᮹ ᖅพ, ᩎ ᇥᰢ (cross-border dispute), ADR ʑš(ADR entity) ၰ ᖅพᨱ š⦽ Ƚᱶᮥ ݕŁ ᯩ݅. “ᩎ ᇥᰢ”
ᯕ ⧉ᮡ ᗭእᯱa ྜྷ⣩ᯕӹ ᕽእᜅෝ ᵝྙ⧁
ݚ ᗭእᯱa Ñ௹ᨦᯱa ᖅพࡽ ⫭ᬱǎ ᯕ
᮹ ǎၝᯙ Ğᬑ᮹ ྜྷ⣩ ❱ๅӹ ᕽእᜅ ᱽŖᨱᕽ ၽᔾ⦹۵ ĥ᧞ ᇥᰢᮥ ᮹ၙ⦽݅. “ADR ʑš”
ᯕ ⧉ᮡ ə ⋎ᨱ šĥᨧᯕ ᔢᖅ ʑšᮝಽ ᖅ พࡹᨕ ADR ᱩ₉ෝ ☖⦽ ᇥᰢ ⧕đᮥ ᱽŖ⦹۵
༉ु ʑšᮥ ᮹ၙ⦽݅.
3. ADR의 접근ㆍ이용과 적용 원칙(Ac- cess and Principles Applicable to Alternative Dispute Resolution) 1) ADR의 접근 · 이용
⫭ᬱǎᮡ ᅙ ḡ⋉ᯕ ᱢᬊࡹ۵ ⧕ݚ ᇥᰢᯕ ᅙ ḡ⋉ᔢ᮹ Õᮥ ᵡᙹ⦹۵ ADR ʑšᨱ ᱽ⇽ࡹ
ࠥಾ ⦹ᩍ ⦽݅. ⫭ᬱǎᮡ ADR ʑšᯕ (a) ݚ ᔍᯱa ᪉ᯙᮝಽ ᇥᰢ⧕đᮥ ᝁℎ⧁ ᙹ ᯩ۵
᭚ᔍᯕ✙ෝ ᅕᮁ⦹ࠥಾ ⦹ᩍ ⦹໑, (b) ݚᔍᯱ
a ᱥᯱ ᙹ݉ᮥ ☖⦹ᩍ ᱶᅕෝ Ʊඹ⧁ ᙹ ᯩࠥಾ
⦽݅. ੱ⦽, (c) ᗭእᯱ ODR šಉ Ƚᱶᯕ ᱢᬊࡹ
۵ ᇥᰢᮥ እ⦹ᩍ ǎԕ ၰ ᩎ ᇥᰢᮥ ᱲᙹ⦹
Ł, (d) }ᯙᱶᅕ ᅕ⪙ šಉ Ƚᱶᮥ ᵡᙹ⦹۵ ߑ
⦥⦽ ᳑⊹ෝ ≉⦹ࠥಾ ᅕᰆ⦹ᩍ ⦽݅.
) Directive / of the European Parliament and of the Council of April on injunctions for the protection of consumers’interests (Injunctions Directive).
) (a) ᇥᰢ ⧕đᮥ ݕݚ⦹۵ ᯱᩑᯙᯕ Ñ௹ᨦᯱᨱ ᮹⧕ ႑┡ᱢᮝಽ Łᬊࡹ۵ ᇥᰢ ⧕đ ʑš᮹ ᱩ₉, (b) Ñ௹ᨦᯱa ᬕᩢ⦹
۵ ᗭእᯱ Łၽ ญ ᜅ▽᮹ ᱩ₉, (c) ݡ⧪ ᩍᇡෝ ᇩྙ⦹Ł ᗭእᯱ᪡ Ñ௹ᨦᯱ᮹ Ḣᱲ ⩲ᔢ, (d) ⧕ݚ ᇥᰢᨱ š⦽ ჶᱢ ᱩ₉ෝ ḥ⧪⦹۵ ŝᱶᨱᕽ ᇥᰢᮥ ⧕đ⦹ʑ ᭥⦹ᩍ ❱ᔍa ᝅ⧪⦹۵ יಆᨱ۵ ᅙ ḡ⋉ᯕ ᱢᬊࡹḡ ᦫ۵݅.
2) 전문성 및 공평성(Expertise and Im- partiality)
⫭ᬱǎᮡ ADRᮥ ݕݚ⦹۵ ᯱᩑᯙ(natural
persons)ᯕ ⦥⦽ ᱥྙᖒᮥ ᅕᮁ⦹Ł Ŗ⠪ᖒ
ᮥ ᮁḡ⦹ࠥಾ ⦹ᩍ ⦽݅. ᯕ۵ ⧕ݚ ᯱᩑᯙ ᯕ (a) ADR ᇥᨱ ⦥⦽ ḡŝ ʑᚁ, ᱥྙᖒ
ᮥ ᅕᮁ⦹Ł, (b) ᱶݚ⦽ ᯕᮁ ᨧᯕ Ḣྕ ໕ᱽᨱ ݡ⧕ ₦ᯥᮥ ḡḡ ᦫᮝ໑, (c) ᇥᰢ ݚᔍᯱ ᯝႊ
ŝ ᯕ⧕a ∊࠭ࡹḡ ᦫ۵݅۵ ᔍᝅᮥ ⪶ᯙ⧉ᮝ ಽ៉ ᅕᰆࡽ݅. ⫭ᬱǎᮡ ᇥᰢ ⧕đᮥ ݕݚ⦹۵
ᯱᩑᯙᯕ ⩲ಆʑǍ᮹ ᯝᇡෝ ⩶ᖒ⦹۵ ADR ʑ šᨱ ᗭእᯱ ᯕ⧕݉ℕ᮹ ݡ⢽᪡ Ñ௹ᨦᯱ ᯕ⧕
݉ℕ᮹ ݡ⢽ෝ ⧕ݚ ʑǍᨱ ࠺ᙹಽ ᱽŖ⦹ࠥಾ
⦹ᩍ ⦽݅.
3) 투명성(Transparency)
⫭ᬱǎᮡ ADR ʑšᯕ ᭚ᔍᯕ✙᪡ ᕽ໕ᮝಽ
(a) ADRᮥ ݕݚ⦹۵ ᯱᩑᯙŝ ᯥ ႊ, ᰍᯥ
ʑe, (b) ၝš ʑɩ እᮉᮥ እ⦹ᩍ ᯱɩ ᳑ݍ
⇽, (c) ᩎ ᇥᰢ ⧕đᮥ Ⅺḥ⦹۵ ADR ʑš օ✙ᬭⓍ᮹ a᯦ ᩍᇡ, (d) ʑšᯕ ญ⧁ ᙹ ᯩ ۵ ᇥᰢ ᮁ⩶, (e) ᇥᰢ ⧕đᨱ ᱢᬊࡹ۵ ᱩ₉ Ƚ
⊺, (f) ADRᨱ ᇥᰢ⧕đᮥ ᝁℎ⦹Ł ADR ᱩ₉ a ḥ⧪ࡹ۵ ᨙᨕ, (g) ADR ʑšᯕ ᇥᰢ ⧕đ᮹ ɝÑಽ ᔍᬊ⧁ ᙹ ᯩ۵ Ƚ⊺ ⩶(ᩩ: ჶȽ, ⩶⠪
ჶᔢ᮹ Łಅ, ⧪࠺vಚ), (h) ݚᔍᯱa ADR ᱩ₉
ෝ }⦹ʑ ᱥᨱ ᵡᙹ⧕ ⦹۵ ᩩእ Õ, (i) ݚᔍᯱॅᯕ ᇡݕ⦹۵ እᬊ, (j) ADR ᱩ₉᮹ ݡఖ ᱢᯙ ᗭ ʑe, (k) ADR ᱩ₉ đŝ᮹ ჶᱢ ⬉ಆ
ᨱ š⦽ ᱶᅕෝ Ŗ}⦹ࠥಾ ⦹ᩍ ⦽݅. ੱ⦽,
⫭ᬱǎᮡ ADR ʑšᯕ ᭚ᔍᯕ✙᪡ ᕽ໕ᮝಽ ᩑ ಡ ⪽࠺ ᅕŁᕽෝ Ŗ}⦹ࠥಾ ⧕ ⦽݅.
ᅙ ᅕŁᕽ۵ (a) ᱲᙹࡽ ᇥᰢ Õᙹ᪡ šಉ Ł ၽ ⩶, (b) ᗭእᯱ᪡ Ñ௹ᨦᯱ eᨱ ᇥᰢᮥ Ⅹ
௹⦹۵ ၹᅖ ྙᱽ, (c) đŝa ࠥ⇽ࡹʑ ᱥᨱ ᵲ
݉ࡽ ᇥᰢ ⧕đ ᱩ₉᮹ እᮉ, (d) ᇥᰢ ⧕đᨱ ᗭ
ࡽ ⠪Ɂ ʑe, (e) Ŗ}ࡽ ADR ᱩ₉ đŝ᮹ ᵡ ᙹ እᮉ, (f) ᩎ ᇥᰢ ⧕đᮥ Ⅺḥ⦹۵ ADR ʑ š օ✙ᬭⓍ᮹ ⩲ಆ ॒ᨱ š⦽ ᱶᅕa ⡍⧉ࡹᨕ
⦽݅.
4) 실효성(Effectiveness)
⫭ᬱǎᮡ ADR ᱩ₉a ᝅ⬉ᱢᯕŁ ݅ᮭ᮹ Õᮥ ᵡᙹ⦹ࠥಾ ⦹ᩍ ⦽݅. (a) ADR ᱩ₉۵ ݚᔍᯱ᮹ ᗭᰍḡᨱ šĥᨧᯕ ݚᔍᯱ ᧲⊂ᯕ ᗱ ᛞí ᯕᬊ⧁ ᙹ ᯩᨕ ⦹໑, (b) ݚᔍᯱ۵ ჶᱢ ݡญᯙᮥ ᔍᬊ⦹ḡ ᦫŁ ᱩ₉ෝ ᯕᬊ⧁ ᙹ ᯩᨕ
⦽݅. əౝᨱࠥ ᇩǍ⦹Ł ݚᔍᯱ۵ ᱩ₉ෝ ḥ
⧪⦹۵ ࠺ᦩ ᨙᱽुḡ ݡญᯙᮥ ࢱÑӹ ᱽᯱ᮹ ḡᬱᮥ ၼᮥ ᙹ ᯩ݅. (c) ᱩ₉۵ ᗭእᯱᨱí ྕ ഭᯕÑӹ ᗭᱶ᮹ እᬊᯕ ᇡŝࡽ݅. (d) ᇥᰢᮡ
ADR ʑšᯕ Łၽᮥ ᱲᙹ⦽ ᯕ⬥ ᯝ ᦩᨱ ⧕ đࡹᨕ ⦽݅. ᅖᰂ⦽ ᇥᰢ᮹ Ğᬑ ADR ʑš
ᮡ ᯕ ⦽ᮥ ᩑᰆ⧁ ᙹ ᯩ݅.
5) 공정성(Fairness)
⫭ᬱǎᮡ ADR ᱩ₉ᨱᕽ ᇥᰢ ݚᔍᯱ۵ ᅙᯙ ᮹ šᱱᮥ ᵝᰆ⦹Ł ᔢݡႊᯕ ᱽ⇽⦹۵ ᵝᰆŝ
ᔍᝅ, ᱥྙa᮹ ḥᚁᮥ ᝍญ⧁ ᙹ ᯩࠥಾ ⦹ᩍ
⦹໑, ADR ᱩ₉᮹ đŝෝ ݚᔍᯱ ᧲⊂ᨱ ᕽ໕
॒ᮥ ☖⦹ᩍ Ŗ}⦹Ł đŝ᮹ ☁ݡa ࡹ۵ ɝÑ
ෝ ᱽ⦹ᩍ ⦽݅.
⫭ᬱǎᮡ ADR ᱩ₉ᨱᕽ ᗭእᯱᨱí ADRᮥ
☖⦽ ᇥᰢ⧕đ đᱶᨱ ⧊᮹⦹ʑ ᱥᨱ ᗭእᯱ۵ ᇥᰢ⧕đᦩᨱ ݡ⦽ ࠺᮹ ᩍᇡෝ đᱶ⧁ ᙹ ᯩŁ, ᯕ۵ ჶᬱ᮹ ᗭᘂᮥ ☖⦽ đŝᅕ݅ ᇩญ⧁ ᙹ ᯩ ᮝ໑, ⧕đᦩᨱ ࠺᮹⦹Ñӹ ᯕෝ Ñᇡ⦹ʑ ᱥᨱ
ࠦᯱᱢᯙ ᯱྙᮥ ༉ᔪ⧁ ǭญa ᯩ݅۵ ᔍᝅᮥ
ᔍᱥᨱ ಅ ⦽݅. ੱ⦽, ᇥᰢ ݚᔍᯱᨱí ⧕ ݚ ⧊᮹᮹ ჶᱢ ⬉ಆᮥ ☖ḡ⦹Ł, ⧊᮹ ᱥᨱ ݚ ᔍᯱᨱí ∊ᇥ⯩ ᯕᨱ ݡ⦹ᩍ ᰍŁ⧁ eᮥ ᵝ ᨕ ⦽݅.
4. 정보 및 협력(Information and Co- operation)
1) 거래업자에 의한 소비자 정보
⫭ᬱǎᮡ ᯱǎᨱ ᖅพࡹ۵ Ñ௹ᨦᯱᨱí Ñ௹
ᨦᯱ᪡ ᗭእᯱ eᨱ ၽᔾ⦹۵ ᇥᰢᮥ ญ⧁ ᙹ
ᯩ۵ ADR ʑšᮥ ᗭእᯱᨱí ☖ḡ⦹ࠥಾ ⦹ᩍ
⦽݅. ⧕ݚ ᱶᅕ۵ šಉ ADR ʑš᮹ ᭚ᔍᯕ
✙ ᵝᗭa ⡍⧉ࡹᨕ ⦹໑, Ñ௹ᨦᯱa ᗭእᯱ
ᇥᰢᮥ ⧕đ⦹ʑ ᭥⦹ᩍ ᅙ ʑšᮥ ᯕᬊ⦹ʑಽ
᧞ᱶ⦹ᩡ۵ḡෝ ⦹ᩍ ⦽݅.
ᯕ్⦽ ᱶᅕ۵ Ñ௹ᨦᯱ᮹ ᭚ᔍᯕ✙ᨱ Ñ௹ᨦ
ᯱ᪡ ᗭእᯱ eᨱ ྜྷ⣩ ❱ๅӹ ᕽእᜅ Ŗɪᨱ ݡ
⦹ᩍ ℕđ⦹۵ ᯝၹ ᧞šᯕӹ ⧕ݚ ĥ᧞ᨱ š⦽
ᩢᙹ᷾ᨱ e⠙⦹í, Ḣᱲ, ٩ᨱ ᛞí ᅕᯕí ᔢ
ᱢᮝಽ ᱲɝ⧁ ᙹ ᯩ۵ ႊᮝಽ ᱽŖࡹᨕ
⦽݅. ᱶᅕ۵ šಉ ADR ʑšŝ ᱶᅕᔍᬊ Õ ᨱ š⦽ ⇵a ᱶᅕෝ ᯕᬊ⧁ ᙹ ᯩ۵ ႊჶᮥ
⦹ᩍ ⦽݅.) 2) 소비자 지원
⫭ᬱǎᮡ ᗭእᯱa ᩎ ྜྷ⣩ ❱ๅӹ ᕽእᜅ Ŗɪᨱᕽ ၽᔾ⦹۵ ᇥᰢᨱ ݡ⧕ ḡᬱᮥ ၼᮥ ᙹ
ᯩࠥಾ ⦹ᩍ ⦽݅. ⧕ݚ ḡᬱᮡ ✚⯩ ᩎ ᇥ ᰢᮥ ญ⧁ ᙹ ᯩ۵ ┡ ⫭ᬱǎ ᗭᰍ ADR ʑš
ᮥ ᯕᬊ⦹۵ ᗭእᯱෝ ḡᬱ⦹۵ ߑ ᵝᦩᱱᮥ ࢱ ᨕ ⦽݅. ⫭ᬱǎᮡ ᮁ ᗭእᯱ ʑǍ օ✙ᬭⓍ
ӹ ᗭእᯱ ݉ℕ, ʑ┡ ʑǍᨱ ᯕᨱ ݡ⦽ ᨦྕ ₦ ᯥᮥ ᇡᩍ⧁ ᙹ ᯩ݅.
3) 일반 정보
⫭ᬱǎᮡ ADR ʑšŝ ᗭእᯱ ݉ℕ, ʑᨦ ⩲
⫭, ᮁ ᗭእᯱ ʑǍ օ✙ᬭⓍ ᖝ░ ॒ ADR ʑ š ༊ಾᮥ Ŗ}⦹ࠥಾ ⦹ᩍ ⦽݅.
) ⧕ݚ ᳑⧎᮹ Ƚᱶᮡ Directive //EU concerning consumer information for distance and off-premises contracts ᮹ ᱽ᳑, ᱽ᳑ ၰ ᱽ᳑᮹ Ƚᱶᮥ ⋉⧕⦹ḡ ᦫᦥ ⦽݅.
4) 역외 분쟁 해결에 관한 ADR 기관의 협력
⫭ᬱǎᮡ ADR ʑšᯕ ᩎ ᇥᰢ ⧕đᨱ ⩲᳑
⦹ࠥಾ ᅕᰆ⦹ᩍ ⦽݅. ᩎ ᇥᰢ ⧕đᮥ ᷾ḥ
⦹۵ ADR ʑš օ✙ᬭⓍa ᮁᩑ⧊ ᦩᨱᕽ Ł
ᮁ ᇥᨱ ᳕ᗮ⧁ Ğᬑ ⫭ᬱǎᮡ ⧕ݚ ᇥᨱᕽ ᇥᰢᮥ ญ⦹۵ ADR ʑšᯕ ⧕ݚ օ✙ᬭⓍ᮹
⫭ᬱᯕ ࡹࠥಾ ᰆಅ⦹ᩍ ⦽݅. Ḳ⧪᭥ᬱ⫭۵ օ✙ᬭⓍ᮹ ⋎ ၰ ᩑa ⡍⧉ࡽ ༊ಾᮥ ၽ
⢽⦹ᩍ ⦹໑, Ḳ⧪᭥ᬱ⫭۵ ⦥⧁ Ğᬑ ֥ eĊᮝಽ ᅙ ༊ಾᮥ ᨦߑᯕ✙⦹ᩍ ⦽݅.
5) ADR 기관과 소비자 보호에 관한 유럽연 합 법률을 집행하는 국내 당국의 협력
⫭ᬱǎᮡ ADR ʑšŝ ᗭእᯱ ᅕ⪙ šಉ ᮁ
ᩑ⧊ ჶශ Ḳ⧪ᯕ ᭥ᯥࡹ۵ ǎԕ ݚǎ᮹ ⩲ಆᮥ
ᅕᰆ⦹ᩍ ⦽݅. ᅙ ⩲ಆᨱ۵ ᗭእᯱa Łၽᮥ
ᱽ⇽⦽ Ñ௹ᨦᯱ᮹ ʑᨦ š⧪ᨱ š⦽ ᔢ⪙ ᱶᅕ Ʊඹa ⡍⧉ࡹᨕ ⦽݅. ᦥᬙ్ }ᄥ ᇥᰢ᮹ ญෝ ᭥⧕ ⧕ݚ ⠪aӹ ᱶᅕa ⦥⦽ Ğᬑ ⧕ݚ ǎԕ ݚǎᯕ ADR ʑšᨱ ᱽ⇽⦹۵ ʑᚁ ⠪a
᪡ ᱶᅕࠥ ⡍⧉ࡽ݅. ⫭ᬱǎᮡ ᱽ⧎ ၰ ᱽ⧎ᨱ
ᨙɪࡹ۵ ⩲ಆŝ ᔢ⪙ ᱶᅕ Ʊඹa ḡ⋉ //
ECᨱ Ƚᱶࡹ۵ }ᯙᱶᅕ ᅕ⪙ᨱ š⦽ Ƚ⊺ᮥ ᵡ ᙹ⦹ࠥಾ ⦹ᩍ ⦽݅.
5. ADR 기관의 감독(Monitoring of ADR Entities)
1) 관할 당국의 지정
b ⫭ᬱǎᮡ ᯱǎᨱ ᖅพࡹ۵ ADR ʑš᮹ q
ࠦᮥ ݕݚ⦹۵ š⧁ ݚǎᮥ ḡᱶ⦹Ł ᯕෝ Ḳ⧪
᭥ᬱ⫭ᨱ ☖ᅕ⦹ᩍ ⦽݅. Ḳ⧪᭥ᬱ⫭۵ š⧁
ݚǎ ݉ᮥ ⪶ᱶ⦹ᩍ ᮁ ᩑ⧊ Ŗ šᅕᨱ ⧕ ݚ ༊ಾᮥ ၽ⢽⦹ᩍ ⦽݅.
2) ADR 기관이 관할 당국에 통보해야 하 는 정보
b ⫭ᬱǎᨱ ᖅพࡹ۵ ADR ʑšᮡ (a) ʑš, ᩑ, ᭚ᔍᯕ✙ ᵝᗭ, (b) ADRᮥ ݕݚ⦹۵ ᯱ ᩑᯙŝ ᯱɩ, Ḣᬱᮥ እ⦹ᩍ ʑš᮹ Ǎ᳑᪡ ʑ ɩᨱ š⦽ ᱶᅕ, (c) ᱩ₉ Ƚ⊺, (d) ⧕ݚ ᙹᯥഭ, (e) ADR ᱩ₉᮹ }ఖᱢᯙ ᗭ ʑe, (f) Łၽᯕ ᱽ⇽ࡹŁ ADR ᱩ₉a ḥ⧪ࡹ۵ ᨙᨕ, (g) ᯱĊ
ᮥ ᯦᷾⦹۵ ߑ ⦥⦽ ᱽၹ ᗭᨱ š⦽ ḥᚁ, (h) ADR ʑš᮹ ᯱℕ ⠪aෝ ☁ݡಽ ᅙ ḡ⋉᮹ ჵ᭥ᨱ ⧕ݚࡹ۵ ADR ʑš᮹ ᯱĊᯕ ᯩŁ ᅙ ḡ⋉᮹ Õᮥ ᵡᙹ⦹۵ḡ ᔢᖙ⯩ ḥᚁ⦹۵ ᅕ Łᕽෝ ᱽ⇽⦹ᩍ ⦽݅. ᯕ్⦽ ᱶᅕa ᄡĞࢁ
Ğᬑᨱࠥ ADR ʑšᮡ ᷪ š⧁ ݚǎᯕ ᯕෝ
☖ḡ⦹ᩍ ⦽݅.
ੱ⦽, ⫭ᬱǎᮡ ADR ʑšᮡ ᩑ ⫭ ᯕᔢ (a) ᱲᙹࡽ ᇥᰢ Õᙹ᪡ šಉ Łၽ ⩶, (b) đŝa
ࠥ⇽ࡹʑ ᱥᨱ ᵲ݉ࡽ ADR ᱩ₉᮹ እᮉ, (c) ᱲ ᙹࡽ ᇥᰢ ⧕đᨱ ᗭࡽ ⠪Ɂ ʑe, (d) Ŗ}ࡽ
ADR ᱩ₉ đŝ᮹ ᵡᙹ እᮉ, (e) Ñ௹ᨦᯱa ᗭ
እᯱ ᇥᰢᨱ ݡℕ ᇥᰢ ⧕đᮥ ᯕᬊ⦹۵ ႊჶᮥ
᯦᷾⦹۵ ☖ĥ, (f) ᗭእᯱ᪡ Ñ௹ᨦᯱ eᨱ ᇥᰢ
ᮥ Ⅹ௹⦹۵ ၹᅖ ྙᱽ, (g) ᩎ ᇥᰢ ⧕đᮥ Ⅺ ḥ⦹۵ ADR ʑš օ✙ᬭⓍ᮹ ⩲ಆ ⬉ŝᨱ ݡ⦽
⠪a, (h) ʑšᯕ ᱽŖ⦹۵ ADR ᱩ₉᮹ ᮁ⬉ᖒ ŝ ᖒŝ }ᖁ ႊᦩᨱ ݡ⦽ ᯱℕ ⠪aᨱ š⦽ ᱶᅕ
ෝ š⧁ ݚǎᨱ ᱥݍ⦹ࠥಾ ⦹ᩍ ⦽݅.
3) 관할 당국 및 집행위원회의 역할
b š⧁ ݚǎᮡ ⧕ݚ ADR ʑšᯕ ᅙ ḡ⋉᮹ ჵ᭥ᨱ ⧕ݚࡹ۵ ADR ʑš᮹ ᯱĊᯕ ᯩŁ, ᱽ ᰆ᮹ Õᮥ ᵡᙹ⦹۵ḡ ⠪a⦹ᩍ ⦹໑ ᯕෝ
☁ݡಽ ADR ʑš ݉)ᮥ ⪶ᱶ⦽݅. ᯕෝ Ḳ⧪
᭥ᬱ⫭ᨱ ☖ḡ⦹ᩍ ⦹໑, ᄡĞࡹ۵ Ğᬑᨱࠥ
݉ᮥ ᷪ ᨦߑᯕ✙⦹Ł šಉ ᱶᅕෝ Ḳ⧪᭥
ᬱ⫭ᨱ ☖ḡ⦹ᩍ ⦽݅.
Ḳ⧪᭥ᬱ⫭۵ ᱽ⧎ᨱ ☖ḡࡹ۵ ADR
݉ᮥ ⪶ᱶ⦹Ł, ᨦߑᯕ✙⦽݅. Ḳ⧪᭥ᬱ⫭۵ ᯕ
్⦽ ݉ŝ ᨦߑᯕ✙ෝ Ŗ}⦹Ł š⧁ ݚǎ ၰ
⫭ᬱǎᨱ ᯕෝ ᱥᘂ⦹ᩍ ⦽݅. b š⧁ ݚǎᮡ
᭚ᔍᯕ✙ ॒ᮥ ᯕᬊ⦹ᩍ ADR ʑš᮹ ☖⦽ ༊ಾ
ᮥ ၽ⢽⦹ᩍ ⦽݅.
b š⧁ ݚǎᮡ ֥ eĊᮝಽ ADR ʑš᮹ } ၽ ၰ Ḣ܆ᨱ ݡ⦽ ᅕŁᕽෝ ၽ⧪⦽݅. ᅕŁᕽᨱ ۵ ᅙ ḡ⋉ᨱ ᱢᬊࡹḡ ᦫ۵ ᇥ, ༉ჵ ADR ʑ
š, ᬕᩢᔢ᮹ ྙᱽᱱ ၰ ☖ĥ, ADR ʑš᮹ ᬕᩢ
ᨱ š⦽ }ᖁ ႊᦩ ॒ᨱ ݡ⦽ ԕᬊᯕ ⡍⧉ࡽ݅.
Ⳗá☁
EU ᗭእᯱ ADR ḡ⋉(ᦩ)ᮥ ᅕ໕ ǎᱽ Ñ௹
᪡ ᪉ᯙ ⪹Ğᨱᕽ ၽᔾ⦹۵ ᇥᰢᨱ ᯕᬊࡹ۵ ADR ᱽࠥ᮹ ḩᱢ ᱽŁa v᳑ࡹᨩ݅. ᯕෝ ᭥
⧕ ADR ᱩ₉۵ Ŗ⠪ᖒ, ⚍ᖒ, ᝅ⬉ᖒ, Ŗᱶᖒ ŝ zᮡ Ŗ☖ ᬱ⊺ᮥ ݕᅕ⦹ᩍ ⦽݅. ⦽⠙ EU ۵ ODR Ƚᱶ(ᦩ)ᮥ ☖⧕ ᗭᧂ ᱥᯱᔢÑ௹ ᇥᰢ ᨱ ݡ⦽ ODR ᱩ₉᮹ }ᖁᮥ v⪵⦹ᩡ݅.
đǎ ADRŝ ODRෝ ☖⧊⧕ ǎԕ ၰ ᩎ
ᗭእᯱ ᇥᰢᮥ ჶᱶ ၷᨱᕽ ⧕đ⧁ ᙹ ᯩ۵ Ŗ
⠪⦹Ł ⚍⦹Ł ⬉ŝᱢᯕ໑ Ŗᱶ⦽ ᙹ݉ᮥ ⪶ ᅕ⧁ ᙹ ᯩᮭᮥ ᙹ ᯩ݅. ADR ḡ⋉ᮡ ᱥℕ ⫭ ᬱǎᨱᕽ ᱥ໕ᱢᯙ ADR ᱢᬊᮥ ᅕᰆ⦹Ł ADR
ᮥ ᗭእᯱᨱí ญ໑ ADR ʑš᮹ ḩᮥ ݕᅕ⧁
ᙹ ᯩ۵ aᰆ ᱢᱩ⦽ ႊᦩᮝಽ ᅕᯙ݅. ᯕ్⦽
ADR ḡ⋉ ᱽᱶᮥ ☖⦽ ᱥ໕ᱢᯙ ADR᮹ ᱢᬊ
ᮡ EU ᱥᩎᨱ ODR ᜅ▽ᮥ ☖⧕ ǎᱽ ᱥᯱᔢ Ñ௹ᨱ š⦽ ᇥᰢᮥ ⬉ŝᱢᮝಽ ญ⦹۵ ߑ ⦥
⦽ Ǎ᳑ෝ ᳑ᖒ⧁ äᮝಽ ᅕᯙ݅.
ᕽ ↽ɝ UNCITRAL᮹ ODR ǎᱽ Ƚჵ
᯲ᨦŝ᮹ ᩑĥᖁᔢᨱᕽ EU ᗭእᯱ ODR Ƚᱶ
) ݉ᨱ۵ (a) ADR ʑš, ᩑ, ᭚ᔍᯕ✙ ᵝᗭ, (b) ⧕ݚ ᙹᯥഭ, (c) Łၽᯕ ᱽ⇽ࡹŁ ADR ᱩ₉a ḥ⧪ࡹ۵ ᨙᨕ, (d)
ᯱĊᮥ ᯦᷾⦹۵ ߑ ⦥⦽ ᱽၹ ᗭ, (e) ݚᔍᯱӹ ݡญᯙᯕ Ḣᱲ ᯦⫭⧕ ⧁ ⦥ᖒ, (f) ᱩ₉ đŝ᮹ Ǎᗮಆᯕӹ እǍ ᗮಆᮥ ⡍⧉⦹ᩍ ⦽݅.
참고문헌
Proposal for a REGULATION OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL on online dispute resolution for consumer disputes(Regulation on consumer ODR), SEC() and SEC() . Proposal for a DIRECTIVE OF THE EUROPEAN PAR-
LIAMENT AND OF THE COUNCIL on alternative
dispute resolution for consumer dispute and amending Regulation(EC) No / and Directive //
EC(Directive on consumer ADR), SEC() final and SEC() final.
ᗱ⩥ , ᪉ᯙ ᇥᰢ⧕đᨱ š⦽ ǎᱽ Ƚჵ ༉ߙ ᩑǍ(ⳑ~ⳗ),
⦽ǎჶᱽᩑǍᬱ, .
ᗱ⩥, “EU ᗭእᯱ ᪉ᯙ ᇥᰢ⧕đ(ODR) Ƚᱶ(ᦩ) ᗭ}”, ↽ᝁ
ǎჶᱽᱶᅕ ֥ ᱽ⪙, ⦽ǎჶᱽᩑǍᬱ, .
ၰ ADR ḡ⋉ᯕ ₥┾ࡹŁ, ⫭ᬱǎ᮹ ᯕ⧪ ჶශ ᯕ Ǎℕᱢᮝಽ ษಉࡹ໕ ǎᱽ ᱥᯱᔢÑ௹ᨱᕽ ᮹ ᇥᰢ ⧕đᮥ ᭥⦽ ODRᯕ ᅕ݅ ᅙĊᱢᮝಽ
⪽ᖒ⪵ࢁ äᮝಽ ᅕᯙ݅.
손 현
(한국법제연구원 부연구위원)
