CHAPTER 5: DISCUSSION, IMPLICATION AND CONCLUSION
5.6 Conclusion
The researcher has summarized all the analysis and findings in previous chapter and following discussion in this chapter, all the independents variables (TR, COL, RA, COMP, OB and PT) are directly related with the dependent variable (intention to use
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self-collection service). Besides, the researcher has the opportunity to generate the managerial implication for the society, institutions and future researchers to imitate the points mentioned in the research. Lastly, recommendations were provided for future researchers.
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Appendices
Appendix A: Questionnaire
UNIVERSITI TUNKU ABDUL RAHMAN
Faculty of Accountancy and Management BACHELOR OF INTERNATIONAL
BUSINESS (HONOURS)
FINAL YEAR POJECT
A STUDY ON THE CUSTOMERS’ INTENTION TO USE SELF-COLLECTION SERVICES FOR LAST-MILE DELIVERY ON INTERNATIONAL RETAIL BUSINESS
IN MALAYSIA Survey Questionnaire
Dear respondent,
I am a final year undergraduate student of Bachelor of International Business (Hons), from Universiti Tunku Abdul Rahman (UTAR).
The main objective of this survey is to conduct a research to examine the customer engagement behavior in using self-collection services for last-mile delivery on international retail stores in Malaysia in co-creating the value of logistics service.
Kindly fill up all the questions to the best of your knowledge.
There are no absolute answers or wrong responses to any of these statements. I guarantee that all responses will be kept completely confidential. Thank you for your participation.
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1. There are THREE (3) sections in this questionnaire. Please answer ALL questions.
2. Completion of this form will take you approximately 5 to 10 minutes.
3. Please feel free to share your comments in the space provided.
The contents of this questionnaire will be kept strictly confidential.
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Section A: General Questions
Please tick (√) the following answer box for each question.
1. Do you purchase item from international retail stores before (e.g. IKEA, Uniqlo, Aeon and etc.)?
Yes
No
2. Do you know international retail stores provide self-collection services?
Yes
No
3. Which of the services did you more prefer to use when you purchase online from international retail stores?
Home Delivery
Self-collect / Self pick-up
Section B: Demographic Profile
Please tick (√) the following answer box for each question.
1. Gender
Male
Female
2. Current Age
17 and below
18-27
28-37
38-47
48 and above
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Employed
Unemployed
4. Education Level
Primary/Secondary
Diploma
Undergraduate
Postgraduate (Master/MBA/PHD)
Others: _______________________ (Please Specify) 5. Working Experience
Less than 1 year
1-5 years
6-10 years
More than 10 years 6. Individual Monthly Income
Below RM 4000
RM 4001 – RM 8000
RM8001 – RM12000
RM 12000 and above
Section C
Please indicate your degree of agreement on the following statements by circling the numbers given ranging from:
Strongly Disagree = 1, Disagree = 2, Neutral = 3, Agree = 4, Strongly Agree = 5