• Tidak ada hasil yang ditemukan

EDUCATIONAL LEVEL

CHAPTER 5: DISCUSSIONS AND CONCLUSION 5.1 Introduction

5.5 Limitations of the Study

There are numerous limitations to studying the post-pandemic effects on employee job performance in Malaysia. Timing is an important limitation to consider when studying the post- pandemic effects on employee job performance in Malaysia. The post-pandemic is still ongoing and has not yet reached a resolution, which means that studies may not be able to fully capture the long-term effects on employee job performance. This is because it is difficult to predict how the post-pandemic will evolve and how long it will last, and it is also difficult to predict the long-term effects on employee job performance as it is constantly changing.

In addition, it may take a while before researchers can obtain the necessary data, conduct their analysis and publish the results. Thus, the studies conducted during the post-pandemic may only reflect a snapshot of the situation, and the results may not be generalizable for the long-term effects on employee job performance.

Furthermore, it's crucial to remember the pandemic has impacted different sectors and industries in different ways, and it has also affected employees at different levels of organizations differently. Therefore, it is important to be cautious when interpreting the results and generalizing them to the overall population of employees in Malaysia.

FKP

59

Selection bias is a limitation that can occur when a study only includes a limited number of participants. This can happen for various reasons, such as a lack of resources or a lack of time to recruit a larger sample. Selection bias can occur when the sample does not accurately reflect the target demographic., which can limit the generalizability of the findings.

For example, a study that only includes participants from a specific geographic region (Selangor and Johor) or industry may not be representative of the overall population of employees in Malaysia. This means that the findings may not be generalizable to employees working in other regions or industries. Similarly, if a study only includes participants from a specific age group or education level, the findings may not be generalizable to employees outside of that group.

Additionally, if a study only recruits participants who are willing to participate, it may exclude employees who are less likely to participate, such as those who are more sceptical of the study or those who are experiencing high levels of stress. This could lead to a sample that is not representative of the population of employees in Malaysia, and it may lead to an overestimate or underestimate of the true effects of the pandemic on job performance.

Therefore, it's important for the study to have a large sample size and to make sure the sample is reflective of the relevant population to minimize the potential for selection bias and to increase the generalizability of the findings.

FKP

60 5.6 Recommendations

There are few recommendations for future researchers to get a better outcome of their studies. First is to add more independent variables or post-pandemic factors that affecting the job performance of employees. In this study only three factors were used to determine relationship with job performance. There might be other factors that have stronger influence that might bring out more information regarding its effect on job performance in order to produce better results and findings.

Another recommendation for the researcher is, to conduct the survey in variety of methods.

Unlike this research which only use convenient sampling method to distribute the online questionnaire. Future researchers can use other methods such as open-ended interview, observations, and more. As when this study were started, the target respondent we focused were people who are work at state Selangor and Johor. This is big challenge because we are from different states and none of us from the chosen state. So, further researcher should alert while choosing target respondent and may choose the local respondent which is relate with the topic.

This is due to the researcher may easy to get the data collection and also to use different methods.

In addition, the researcher unclear use the analysis. This will let the researcher need spend a lot of time to discuss with supervisor. For example, during the chapter 4, there are a lot of challenge that researcher needs to overcome. The research needs to understand about the method to use. For example, calculate the correlation between dependent variable. In order to avoid this scenario, the further researcher need prepare before start do Final Year Project (FYP). The researcher may discuss with team member or ask senior for get ready to do.

FKP

61 5.7 Overall Conclusion of the Study

The primary goal of this study is to determine the relationship between the independent and dependent variables. There are three independent variable which are transformational leadership style, employee work environment and employee job satisfaction. Besides, the dependent variable shows that employee job performance. In addition, we through an online questionnaire to collect the data. We also analysis this data through SPSS software based on descriptive analysis, validity and reliability test, Chi-square test and Spearman Correlation Coefficient analysis.

Not only this, this research also included the research question, objective, scope of the study and the others. The Spearman Correlation Analysis shows that the independent variables had a significant positive relationship with the dependent variable which is employee job performance.

In addition, all the independent variable had been tested. As a result, all the assumptions which are transformational leadership, work environment, and job satisfaction had been accepted by the research. This is due to there are strong correlation with the employee job performance.

Finally, this study aims to give an overview to the community about the employee job performance. The profit of the company is closely related to the employee job performance. This is because when employees’ external and internal factor cannot be improved, the company also encounters a bottleneck. When company unable to increase production and earn higher profits, the country is also facing economic downturn. Indirectly, this may cause many social problems. So, employee job performance cannot be ignored and should face serious about this issue.

FKP

62

REFERENCES

Abiddin, N. Z., Ibrahim, I., & Abdul Aziz, S. A. (2022). A literature review of work from home phenomenon during COVID-19 toward employees’ performance and quality of life in

Malaysia and Indonesia. Frontiers in Psychology, 13.

https://doi.org/10.3389/fpsyg.2022.819860

Ade Ramalia, Muhammad Adam, T.MeldiKesuma,. (2019). The Factors Affecting Job Satisfaction and Employee Performance in Regional Financial Management Board Aceh Besar. The International Journal of Business Management and Technology. https://www.theijbmt.com/archive/0929/1516386446.pdf

Aidah Nassazi. (2013). Effects of Training on Employee Performance. CORE – Aggregating the world’s open access research papers. https://core.ac.uk/download/pdf/38098025.pdf Alomary, A., & Woollard, J. (2015). How is technology accepted by users? A review of technology

acceptance

Anggi Pratama, tahun 2015 tentang “pengaruh lingkungan kerja terhadap kinerja pegawai”. Jurnal Ilmu Administrasi Bisnis vol.03 no.02

Anne Bruton, S. T. (2000). Reliability: What is it, and how it is measured? Physiotheraphy, 86(2), 94-99

Armstrong, M., & Taylor, S. (2014). Human Resource Management Practice. Ashford Colour Press Ltd

Arulrajah, A. & Opatha, H., (2016), Analytical and Theoretical Perspectives on Green Human Resource Management: A Simplified Underpinning. International business research, 9(12),

153- 164. Available at:

https://www.researchgate.net/deref/http%3A%2F%2Fdx.doi.org%2F10.5539%2Fibr.v9n 12p153

Asbari, M., Wijayanti, L., Hyun, C. C., Purwanto, A., & Santoso, P. B. (2020). How to build innovation capability in the RAC industry to face industrial revolution 4.0? International Journal of Psychosocial Rehabilitation, 24(6), 2008–2027.

https://doi.org/10.37200/IJPR/V24I6/PR260192

Asbari, M., Purwanto, A., & Budi, P. (2020). Pengaruh Iklim Organisasi dan Kepemimpinan Transformasional Terhadap Produktivitas Kerja Inovatif Pada Industri Manufaktur di Pati Jawa

Babapour Chafi, M., Hultberg, A., & Bozic Yams, N. (2022). Post-pandemic office work:

Perceived challenges and opportunities for a sustainable work environment.

Sustainability, 14(1), 294.

FKP

63

Baker, S. R., Farrokhnia, R. A., Meyer, S., Pagel, M., & Yannelis, C. (2020). How does household spending respond to an epidemic? Consumption during the 2020 COVID-19 pandemic.

NBER. https://www.nber.org/papers/w26949

Bass, B., & Avolio, B. (2000). Technical Report,Leader form, rater form, and Scoring Key of

MLQ From 5x-Short. Mind Garden, Inc.

Bernardin, H., & Russel, J. (1993). Human Resource Management: An Experimental Approach. Mc Graw Hill Companies.

Bateman, T. S., and Snell, S. A. (2007) Management –Leading and Collaborating in a Competitive World. 7th ed. NY: McGraw-Hill International Edition.

Brown, G. H. (1947). A comparison of sampling methods. Journal of marketing, 11(4), 331-337.

Budianto, Aji Tri dan Amelia Katini. Pengaruh Lingkungan Kerja Terhadap Kinerja Pegawai Pada PT. Perusahaan Gas Negara (Persero) Tbk SBU Distribusi Wilayah Jakarta. Jurnal Ilmiah.

2015;Vol. 03, No. 01.

Byar, L. L., & Rue, L. W. (2011). Human Resource Management. Boston: McGraw-Hill.

Campbell, J. P., McCloy, R. A., Oppler, S. H., & Sager, C. E. (1993). A theory of

performance. Personnel

selection in organizations, 3570, 35-70.

Cohen, L., Manion, L., & Morrison, K. (2002). Research methods in education. Routledge.

https://doi.org/https://doi.org/10.4324/9780203224342

Cheng, S.-C., & Kao, Y.-H. (2022). The impact of the COVID-19 pandemic on job satisfaction: A mediated moderation model using job stress and organizational resilience in the hotel industry of Taiwan. Heliyon, 8(3). https://doi.org/10.1016/j.heliyon.2022.e09134

Data Collection Methods - Research-Methodology. Research. (2022). Retrieved November 26 from https://research-methodology.net/research-methods/data-collection/

Department of statistics Malaysia official Portal (DOSM). (2021). Population of Johor. The Source of Malaysia's Official Statistics. Retrieved November 16 from https://www.dosm.gov.my/v1/index.php?r=column/cone&menu_id=d1dTR0JMK2hUUU FnTnp5WUR2d3VBQT09

Department of statistics Malaysia official Portal (DOSM). (2021). Population of Selangor. The Source of Malaysia's Official Statistics. Retrieved November 16 from https://www.dosm.gov.my/v1/index.php?r=column/cone&menu_id=eGUyTm9RcEVZSll mYW45dmpnZHh4dz09

Donni Juni Priansa, S.Pd., S.E., S.S., M.M., QWPR, MOS. (2016). ”Perencanaan dan Pengembangan Sumber Daya Manusia”.

FKP

64

Enago Academy. (2022). Why Is a Pilot Study Important in Research? enago.com. Retrieved November 18 from https://www.enago.com/academy/pilot-study-defines-a-good- research-design

Formplus Blog. (2022). What is Primary Data? + [Examples & Collection Methods]. Formplus.

Retrieved November 23 from https://www.formpl.us/blog/primary-data

Formplus Blog. (2022). Pilot Testing: Meaning, Importance + [Question Example]. Formplus.

Retrieved November 28 from https://www.formpl.us/blog/pilot-testing

Gibson, P., & Janikova, J. (2021). Moral Injury, Psychological Ill-Health, and Severe Stress among COVID-19 Frontline Respiratory and Intensive Care Physicians and Nurses.

Psychosociological Issues in Human Resource Management, 9(2).

https://doi.org/10.22381/pihrm9220216

Haroon, R. (2020). Lower productivity, lack of contact are issues of concern for employer, employee. NEW STRAITS TIMES. Retrieved November 16, 2022, from https://www.nst.com.my/opinion/columnists/2020/06/602102/lower-productivity- lack-contact-are-issues-concern-employer#:~:text=JOHOR%202022-

,Lower%20productivity%2C%20lack%20of%20contact%20are,of%20concern%20for%2 0employer%2C%20employee&text=AS%20we%20navigate%20through%20the,answer

%20to%20the%20current%20problem

Helmold, M. (2020). Leadership and empowerment. Lean Management and Kaizen, 57- 64. https://doi.org/10.1007/978-3-030-46981-8_6

Hossin, M. S., Miah, M. S. H. U. H. E. L., & Ilham, S. (2020). The impact of covid-19 outbreak on Human Resource Operation: Empirical evidence from the perspective of Malaysian retail employees in Klang Valley. International Journal of Organizational Leadership.

https://doi.org/10.33844/ijol.2020.60513

Hsia, H. J. (2015). Mass Communications Research Methods: A step-by-step approach. Routledge.

Inuwa, M. (2016). Job satisfaction and employee performance. An Empirical Approach. The Millennium University Journal, 1(1), 90–103.

Jan Hauke, T. K. (2011). COMPARISON OF VALUES OF PEARSON’S AND SPEARMAN’S Jex, S. M., & Britt, T. W. (2014). Organizational psychology: A scientist-practitioner approach

(Third edition ed.). New Jersey: John Wiley & Sons.

June, S., & Mahmood, R. (2011). Exploring The Relationship Between Role Ambiguity And Job Performance Among Employees Of The Service Sector Smes In Malaysia. Jurnal Intelek, 6(2), 93-102

FKP

65

Khoiriyah, L, 2009. Pengaruh Upah dan Lingkungan Kerja Terhadap Kinerja Karyawan Pada CV. Aji Bali Jayawijaya Surakarta, (online), http://id.pdfsb.com/ diakses pada 6 Desember 2012. models and theories

Kholil, M Abdul. Pengaruh Disiplin Dan Lingkungan Kerja Terhadap Kinerja Karyawan Pabrik Pada PT. IntiKarya Plasma Perkasa Tapung. FEKOM. 2014; Vol. 01, No. 02.

Krejcie, R.V., & Morgan, D. W., (1970). Determining Sample Size for Research Activities.

Educational and Pyschological Measurement.

Laker, B. (2020). Here’s Why Leaders Don’t Want to Support Remote Working. Forbes.

Retrieved November 15, 2022,

from https://www.forbes.com/sites/benjaminlaker/2020/06/24/heres-why-leaders-dont- want-to-support-remote-working/?sh=419c10c11bbd

Logahan, Jerry M. Analisis Pengaruh Lingkungan Kerja Dan Pemberian Kompensasi Terhadap Kinerja Karyawan CV MUM Indonesia. Jurnal Ekonomi. 2012; Vol. 03, No. 01

Luthans, F. (2005). Perilaku Organisasi (Edisi Kese). Penerbit ANDI.

MacDonald, R. (2020). The post pandemic new normal: The likely socio-economic implications and policy choices facing Scotland and the UK. Policy Scotland. Retrieved November 18, 2022, from https://policyscotland.gla.ac.uk/post-pandemic-new-normal/

Maione, I. (2022). What is Primary Data Collection? Types, Advantages, and Disadvantages.

Clickworker. Retrieved November 19 from https://www.clickworker.com/customer- blog/primary-data-collection/

Malaysia to transition to endemic phase of Covid-19 on April 1, says PM. (2022, March 9). The Edge Markets. https://www.theedgemarkets.com/article/malaysia-enter-endemic-phase- april-1-says-pm

Mangla, N. (2021). Working in a pandemic and post-pandemic period–Cultural intelligence is the key. International Journal of Cross Cultural Management, 21(1), 53-69.

Mangkunegara, A. P., & Prabu, A. (2005). Evaluasi kinerja sumber daya manusia. Bandung:

Aditama.

McKibbin, W. J., & Fernando, R. (2020). The global macroeconomic impacts of COVID-19:

Seven scenarios. SSRN Electronic Journal, 0(2), 1–

45. https://doi.org/10.2139/ssrn.3547729

McConnell, S., and Stuart, J. (2020). WFH in the Age of the Coronavirus: Lessons for Today and

Tomorrow. Construx. Retrieved November 2, 2022,

from https://www.construx.com/resources/wfh-in-the-age-of-coronavirus/

FKP

66

Mgammal, M. H., Mohammed Al-Matari, E., & Bardai, B. (2022). How coronavirus (COVID-19) pandemic thought concern affects employees’ work performance: Evidence from real time

survey. Cogent Business & Management, 9(1).

https://doi.org/10.1080/23311975.2022.2064707

Motowidlo, S. J., & Kell, H. J. (2012). Job performance. Handbook of Psychology. Second Edition, 12.

Neeta Goel. (n.d.). Module 9 Quantitative Research Methods: Variables and Measurement. e-

PGPathshala. Retrieved November 24, 2022,

from https://epgp.inflibnet.ac.in/epgpdata/uploads/epgp_content/social_work_education/

05._research_methodology_and_statistics/09._variables_and_measurement/et/6057_et_e t.pdf

Nobertus R.S , Sulistyaningtyas .D , Pratama, B.P. (2022). Transformational leadership during the COVID-19 pandemic: Strengthening employee engagement through internal communication. PubMed Central (PMC). Retrieved November 16 from https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9019500/

Nur Shifaa Athirah Saidi, Michael, F. L., Helmi Sumilan, & Sheilla Lim Omar Lim. (2019). The Relationship Between Working Environment and Employee Performance. ResearchGate |

Find and share research. Retrieved November 22, 2022,

from https://www.researchgate.net/publication/337411390_The_Relationship_Between_

Working_Environment_and_Employee_Performance

Ons.gov.uk. (2020) Coronavirus and Homeworking in the UK - Office for National Statistics.

[Viewed 6 February 2022]. Available from:

https://www.ons.gov.uk/employmentandlabourmarket/peopleinwork/employmentandemp loyeetypes/bulletins/coronavirusandhomeworkingintheuk/april2020

Peter M. Fayers, D. J, (2002). Casual variables, indicator variables and measurement scales: an example from quality of life

Pickell, D. (2022). What Is the Data Analysis Process? 5 Key Steps to Follow. G2. Retrieved November 28 from https://www.g2.com/articles/data-analysis-process

QuestionPro. (2022). Research Design: What it is, Elements & Types. QuestionPro Survey Software. Retrieved November 22 from https://www.questionpro.com/blog/research- design/

Rana, R., & Singhal, R. (2015). Chi-square test and its application in hypothesis testing. Journal of the Practice of Cardiovascular Sciences, 1(1), 69.

FKP

67

Raveendran. (2022). Data Collection Methods. BYJU'S. Retrieved November 18 from https://byjus.com/maths/data-collection-methods/

Research instrument. StudySmarter UK. (n.d.). Retrieved November 26, 2022, from https://www.studysmarter.co.uk/explanations/marketing/marketing-information-

management/research-

instrument/#:~:text=Quantitative%20research%20means%20collecting%20and,questionn aires%2C%20telephone%2C%20and%20interviews

Robbins, S. P. (2001). Organizational Behavior: Concept, Controversies, Aplications (8th Edition). Indeks Kelompok Gramedia.

Rosaroso, R. C. (2015). Using Reliability Measures In Test Validation

Saleem S, Ali A, Akhtar I (2016) Impact of transformational leadership on job stress and burnout:

the mediating role of self-efficacy. Int J Univ Teknol Malaysia 1–16.

Santoso, N. R., Sulistyaningtyas, I. D., & Pratama, B. P. (2022). Transformational leadership during the COVID-19 pandemic: Strengthening employee engagement through internal communication. Journal of Communication Inquiry, 019685992210951.

https://doi.org/10.1177/01968599221095182

Schermerhorn, J. R., Hunt, J. G., & Osborn, R. N. (Eds.). (2005). Organizational behavior. New York: Wiley.

Sedgwick, P. (2012). Pearson’s correlation coefficient. BMJ, 4(1), 345.

Sharma, B. (2016). A focus on reliability in developmental research through Cronbach’s Alpha among medical, dental and paramedical professionals. Asian Pacific Journal of Health Sciences, 3(4), 271-278.

Simkus, J. (n.d.). How stratified random sampling works. Stratified Random Sampling | Definition, Steps & Examples. Retrieved November 26, 2022, from https://www.simplypsychology.org/stratified-random-sampling.html

Sorana-Daniela Bolboaca, L.J. (n.d.). Pearson versus Spearman, Kendall’s Tau Correlation Analysis on Structure-Activity Relationships of Biologic Active Compounds.

Spearman's rank-order correlation using SPSS statistics. Spearman's Rank Order Correlation using SPSS Statistics - A How-To Statistical Guide by Laerd Statistics. (n.d.). Retrieved December 7, 2022, from https://statistics.laerd.com/spss-tutorials/spearmans-rank-order- correlation-using-spss-statistics.php

Statistik Pekerjaan dan Pemburuhan. (2022). KEMENTERIAN SUMBER MANUSIA - LAMAN UTAMA. Retrieved November 30,

FKP

68

from https://www.mohr.gov.my/ebook/Statistikbil3/eBook%20iStatistik%20bil%203_20 22.pdf

Sudiro, A, 2013, Pengaruh Komitmen Keorganisasian dan Kepuasan Kerja terhadap Kinerja tenaga Edukatif/Dosen, Jurnal Aplikasi Manajemen, Vol. 7, No 1, Februari, 2009, Hal 86-92.

Survey research. StudySmarter UK. (n.d.). Retrieved November 26, 2022, from https://www.studysmarter.co.uk/explanations/marketing/marketing-information-

management/survey-research/

Taherdoost, H. (2016). Sampling methods in research methodology; how to choose a sampling technique for research. SSRN Electronic Journal. https://doi.org/10.2139/ssrn.3205035 The chi squared tests: The BMJ. The BMJ | The BMJ: leading general medical journal. Research.

Education. Comment. (2021, April 12). Retrieved December 7, 2022, from https://www.bmj.com/about-bmj/resources-readers/publications/statistics-square-one/8- chi-squared-tests

Tran, C.-M., & Idodo, P. (2022). Employee work performance during the COVID-19 pandemic:

Effects of Transformational Leadership and Employee Work Environment. Simple search.

Retrieved from https://www.diva-portal.org/smash/get/diva2:1640853/FULLTEXT01 Van Baalen, P. J., van Fenema, P. C., & Loebbecke, c. (2016). Extending the Social Construction

of Technology (SCOT) Framework to the Digital World. Paper presented at the ICIS.

Welt, F. G. P., Shah, P. B., Aronow, H. D., Bortnick, A. E., Henry, T. D., Sherwood, M. W., … Kirtane, A. J. (2020). Catheterization Laboratory Considerations During the Coronavirus (COVID-19) Pandemic: From the ACC’s Interventional Council and SCAI. Journal of the

American College of Cardiology, 75(18), 2372–

2375. https://doi.org/10.1016/j.jacc.2020.03.021

Wiradendi Wolor, C., Solikhah, S., Fidhyallah, N. F., & Lestari, D. P. (2020). Effectiveness of e- training, e-leadership, and work life balance on employee performance during COVID-19.

Journal of Asian Finance, Economics and Business, 7(10).

https://doi.org/10.13106/jafeb.2020.vol7.no10.443

Wulan, L, 2011. Analisis pengaruh motivasi kerja dan lingkungan kerja terhadap kinerja karyawan, (online), diakses pada 6 Desember 2012.

Yang, L., Holtz, D., Jaffe, S., Suri, S., Sinha, S., Weston, J., Joyce, C., Shah, N., Sherman, K., &

Hecht, B. (2022). The effects of remote work on collaboration among information workers. Nature human behaviour, 6(1), 43-54.

FKP

69

Yin, R. K. 2003. Case study research, design and methods, Newbury Park, CA, SAGE

Yom, S. S., & Gibbs, I. C. (2021). Leadership versus service: What’s the difference? Is there a

difference? Springer Link. Retrieved November 16

from https://link.springer.com/chapter/10.1007/978-3-030-71855-8_21

Zhu, Y. (2012). A Review of Job Satisfaction. CiteSeerX. Retrieved November 15, 2022 from https://citeseerx.ist.psu.edu/document?repid=rep1&type=pdf&doi=838168ef468623

699f58720d1099b3b839f60c91

FKP

70 APPENDIX A – DRAFT OF QUESTIONNAIRE

Survey Questionnaire Draft

Post-Pandemic and The Employee Experience.

Greetings to all the participants who participate in this survey. The intention of this questionnaire is to better identify the post-pandemic effects on employees job performance in Malaysia. This questionnaire is focus to the employed employees in two states in Malaysia which are Selangor and Johor.

This questionnaire is consists of three sections:

Section A: Demographic Profile Section B: Independent Variable Section C: Dependent Variable

This survey takes about 6-10 minutes to answer. Please answer all the questions. All the information provided here will be confidential and for academic use only. Your participation and cooperation is very much appreciate. Thank you.

Pasca Pandemik dan Pengalaman Pekerja

Salam sejahtera kepada semua peserta yang menyertai tinjauan ini. Hasrat soal selidik ini adalah untuk mengenal pasti dengan lebih baik kesan pasca wabak terhadap prestasi kerja pekerja di Malaysia. Soal selidik ini tertumpu kepada pekerja yang bekerja di dua negeri di Malaysia iaitu Selangor dan Johor.

Soal selidik ini mengandungi tiga bahagian:

Bahagian A: Profil Demografi Bahagian B: Pembolehubah Bebas Bahagian C: Pembolehubah Bersandar

Tinjauan ini mengambil masa kira-kira 6-10 minit untuk menjawab. Sila jawab semua soalan.

Semua maklumat yang diberikan di sini adalah sulit dan untuk kegunaan akademik sahaja.

Penyertaan dan kerjasama tuan/puan amat kami hargai. Terima kasih.

FKP

Dokumen terkait