"Human Factors" In Air Traffic Control A Study Of Its Application - UUM Electronic Theses and Dissertation [eTheses]

ABSTRAK

Kajian ini adalah mengenai Human Factors. Walaupun tahap teknologi semakin meningkat, insiden dan kemalangan penerbangan masih berlaku. Kaj ian menunjukkan bahawa lebih daripada 70 peratus kemalangan penerbangan adalah akibat kesilapan manusia. Pemahaman terhadap kekuatan dan kelemahan prestasi seseorang dan cara mereka berinteraksi dengan manusia lain, mesin/alat, program perisian serta alam sekitar akan mempertingkatkan tahap keselamatan penerbangan. Kaj ian ini Cuba memberikan satu gambaran terhadap tahap kesedarari Pegawai-Pegawai Kawalan Trafik Udara di Jabatan Penerbangan Awam Malaysia terhadap subjek ini. Kajian ini juga meninj au macam mana Jabatan Penerbangan Malaysia memakai konsep-konsep Human Factors semasa pemilihan dan latihan Pegawai Kawalan Trafik Udara, semasa

sistem automasi diperkenalkan dan semasa penyiasatan insiden dikendalikan. Kajian ini adalah berasaskan maklumbalas soalselidik serta temuramah. Teknik-teknik statistik seperti ANOVA dan korelasi Pearson membenaxkan hipotesis-hipotesis diuji.

Hasil kaj ian ini menunjukkan bahawa tahap kesedaran antara Pegawai-Pegawai Kawalan Trafik Udara adalah rendah dan aplikasi konsep Human Factors dalam bidang-bidang yang telah disebutkan tadi boleh dipertinlgkatkan lagi oleh Jabatan.

..

11

ABSTRACT

This study is about Human Factors. Despite advancements in technology, aviation incidents and accidents still occur. Investigations reveal that over 70 percent of aviation accidents are due to human error. An understanding of human performance limitations and strengths and how they interact with equipment, other people, software programs, the environment can go a long way in enhancing aviation safety. This study tries to provide a snap-shot picture of the general awareness of Human Factors among Air Traffic Control O f k e r s in the Department of Civil Aviation Malaysia. It also looks at how the Department employs Human Factors concepts in the areas of selection and training of Air Traffic Control Officers, w'hen highly automated systems are introduced and when incident investigations are conducted. The research is based primarily on survey responses. The survey instrumLents are questionnaires and structured interviews. Subsequent analyses using statistical analysis techniques like ANOVA and Pearson's correlation allowed hypotheses to be tested. The study found that the general level of awareness among Air Traffic Clontrol Officers to be generally low and that the application of Human Factors concepts in the areas mentioned can be fbrther improved by the Department.

111

...

The contents of the thesis is for

internal user

only