OUTCOME OF MITI PORTAL SURVEY 2016
MINISTRY OF INTERNATIONAL TRADE AND INDUSTRY
Bahagian Pengurusan Maklumat (BPM) MITI
Overview of the Survey
2
• 17 June – 31 July 2016
• 10 Questions
Survey
• MITI Portal, Your Views Matter Website
• Twitter and Facebook
• MITI Weekly Bulletin
• Emails
• JK Kandungan Portal MITI Bil.2/2016
Announcements
• Business Associations
• Chambers of Commerce
• Companies
• Embassies
• MITI / Gov.
Agencies
Circulation
• 30 Jun2 2016
• 15 July 2016
• 22 July 2016 Reminders
Objective: To gauge user satisfaction and identify areas for improvement.
Respondents’ Profile
27% 71%
2%
Age Group
96%
2% 2%
Accessed From
Malaysia USA Japan
4% 2% 2%
44%
4%
44%
Respondents' Organisation
MITI
Other Ministry/
Agency Bus. Assoc/
Chambers Private Sector/
Local Bus
Students
Others
Overall Portal Rating
4
15%
49%
27%
7% 2%
Excellent Good Fair Poor Very Poor
Areas Assessed Contents
(Up-to-date & Accurate) Loading Time
Presence of Interactive Elements
Ease of Navigation
Design & Appearance
Search Functionality
Grouping of Information
(Categories/ Sections)
MITI Portal Homepage Design Before and After the Survey
Before After
A new “home” icon has been added to the main menu
Page 1
Page 2 News/ announcement
Scroller will only move every 10seconds. Users can click on the “View
All” Link to read the entire content of the
section
Highlights, News, Events, Video made
more prominent
Quick Links to Online Services
Other Links replaces the floating menu
Search Box
Banner resized to half the initial height
The default colour scheme of the Portal changed from blue to shades of Red/ Maroon Main Menu is fixed at
the top of the homepage
