National Mapping and Resource Information Authority

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National Mapping and Resource Information Authority

CITIZEN’S CHARTER

Revision No: 1

Approvals:

Name Designation Signature

Ruel DM. Belen

Chairman, Citizen’s Charter

Team

Dr. Peter N. Tiangco, CESO I

Administrator

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I. INTRODUCTION

On 02 June 2007, Republic Act No. 9485 was enacted mandating all government agencies including local government units that provide frontline services to take appropriate measures in promoting transparency in transacting with the public, and adoption of simplified procedures that will reduces red tape and expedite transaction in government. The Act was otherwise known as the “Anti-Red Tape Act of 2007”.

Subsequently, on 24 July 2008, the Civil Service Commission issued the implementing guidelines for the Act. It prescribed, among others, the re-engineering of systems and procedures of government offices, as well as the formulation of a Citizen’s Charter. The Charter shall be in the form of information billboards posted at the most conspicuous place, and in the form of published materials written in English, Filipino, or in the local dialect.

On 02 October 2008, Administrative Order No. 241 was issued by the President, mandating the speedy implementation of RA 9485 and its implementing rules and regulations.

Pursuant to the above laws, the NAMRIA Public Assistance and Complaints Desk was established and the NAMRIA Citizen’s Charter Team (CT) was created through the issuance of Office Orders No. 001 and 002 respectively. In 2009, the CCT is responsible for the formulation and implementation of the Charter. Special Order No.

284 was issued on 30 July 2012 recomposing the CCT to review and update the Charter.

This manual serves as the agency’s Citizen’s Charter that describes its key services, written for the benefit of its client. Its important features lies in the way the services are presented: the step-by-step procedure for availing each service, the response time for its delivery, and the officers and staffs responsible for the service. These information are complemented by standard forms a customer must accomplish to facilitate service delivery.

Hence, this Charter is an expression of the agency’s commitment towards improving its services being offered to make them more efficient and responsive and at the same time promote transparency and accountability.

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II. ORGANIZATIONAL STRUCTURE OF NAMRIA

The figure below shows the organizational structure of NAMRIA:

NAMRIA is headed by an Administrator assisted by three (3) Deputy Administrators and Head Executive Assistant.

The agency is composed of fie (5) operating departments, namely: 1) Hydrography Department (HD); 2) Mapping and Geodesy Department (MGD); 3) Remote Sensing and Resource Data Analysis Department (RSRDAD); 4) Information Management Department (IMD); and the 5) Engineering Services Department (ESD). Under each department are four technical divisions.

Four staff divisions support the operation of the technical units. These are: 1) Administrative Services Division (ASD); 2) Plans and Operations Division (POD); 3) Financial Management Division(FMD); and the 4) Security and Intelligence Division (SID).

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III. LOCATION OF NAMRIA

The main office of NAMRIA is located at Lawton Avenue, Fort Bonifacio, Taguig City, as shown in the map below:

The agency has also a branch office at San Nicolas, Binondo, Manila, where the Hydrography Department holds office.

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IV. VISION AND MISSION

The NAMRIA Vision is stated as follows:

To realize its vision, the agency pursues the following mission:

“A highly professionalized, technically advanced, globally competitive, and environment and natural resources caring agency.”

“To generate and disseminate reliable and up-to-date geographic information and provide related services, by employing state-of- the-art technology, in support to national development and security.”

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V. PERFORMANCE PLEDGE

In delivering service to the public, the agency pledges the following:

We, the officials and employees of the National Mapping and Resource Information Authority commit to:

N urture a culture of excellence in the production of geographic information and delivery of services to the public;

A ct promptly o public request and inquiry with utmost courtesy and efficiency;

M eet and exceed public expectations through established service standards and feedback mechanisms;

R espond immediately to suggestions and take necessary actions;

I nform our customers regularly on updates and development on our products and services; and

A ssure continuous improvement of our systems and procedures to

deliver the best quality service.

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VI. QUALITY POLICY

Through ISO 9001:2008, the agency ensures provision of quality products and services by way of its quality policy as stated below:

VII. LIST OF SERVICES

The following table enumerates the frontline services being rendered by NAMRIA.

TYPE OF FRONTLINE

SERVICE

FEES FORMS POCESSING

TIME (under normal circumstances per transaction

PERSON RESONSIBLE

LOCATION SALE OF PAPER MAPS (over-the counter)

Topographic Maps P120.00 -Client Order Slip - Order of Payment

-filled-out survey

15 minutes Map Sales Office/Staff Regional Maps P195.00 -Client Order Slip

- Order of Payment -filled-out survey

15 minutes Map Sales Office/Staff Provincial Maps P195.00 -Client Order Slip

15 minutes Map Sales Office/Staff Land Use/Land

Condition Maps P120.00 -Client Order Slip - Order of Payment

-filled-out survey

15 minutes Map Sales Office/Staff Land Cover Maps P120.00 -Client Order Slip

15 minutes Map Sales Office/Staff Planimetric Maps P120.00 -Client Order Slip

15 minutes Map Sales Office/Staff

We at NAMRIA are committed to our clients’ utmost satisfaction by providing accurate and reliable geospatial information.

We will uphold professional and ethical standards, ensure efficient

utilization of resources, empower our employees to continually improve

our quality management system, and respond to the needs of our

changing time through world class technology.

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Nautical Charts (Black and White)

P350.00 -Client Order Slip - Order of Payment

-filled-out survey

15 minutes Map Sales Office/Staff Nautical Charts

(Colored) P400.00 -Client Order Slip - Order of Payment

-filled-out survey

15 minutes Map Sales Office/Staff Land Classification

Maps P180.00

for the first 8sq.ft.

plus P30.00 per sq.tf of map sheet or fraction thereof

-Client Order Slip - Order of Payment

-filled-out survey

30 minutes Land

Classification Division/Staff

SALE OF DIGITAL DATA ( over-the-counter) Topographic Maps

-Scale 1:5,000/sheet P9,000.00 -MOA

-Order of Payment -Feedback Form

1 hour One-Stop-

Shop/Mapping Department -Scale 1:10,000/sheet P9,000.00 -MOA

1 hour One-Stop-

Shop/Mapping Department -Scale 1:50,000/sheet P6,000.00 -MOA

1 hour One-Stop-

Shop/Mapping Department -Scale 1,250,000 P6,000.00 -MOA

1 hour One-Stop-

Shop/Mapping Department Thematic Maps

-Land Cover P1,100 -MOA

1 hour One-Stop-

Shop/Remote Sensing Department

-Slope P1,100 -MOA

1 hour One-Stop-

Shop/Remote Sensing Department -Soil/Geologic P1,100 -MOA

1 hour One-Stop-

-Road Network P1,100 -MOA

1 hour One-Stop-

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-River Network P1,100 -MOA

1 hour One-Stop-

Shop/Remote Sensing Department -Administrative

Boundary P1,100 -MOA

1 hour One-Stop-

Shop/Remote Sensing Department -LC Points (Corners) P1,100 -MOA

1 hour One-Stop-

Shop/Remote Sensing Department -Nautical Charts P6,000.00 MOA

1 hour One-Stop-

Shop/Hydrogra phy

Department Hydrographic Sheet

-Single Beam P9,000.00 MOA

1 hour One-Stop-

Shop/Hydrogra phy

Department -Multi-Beam (100%

floor coverage) P12,000.00 MOA

1 hour

PUBLICATIONS Predicted Tide an

Current Table P400.00 MOA

10 minutes Map Sales Office Staff Philippine Coast Pilot

Book P3,000.00 MOA

10 minutes Map Sales Office Staff

VIII. PROCEDURES AND SERVICE STANDARDS A. General Procedure Flow Chart

Below is the general procedure flow chart being followed by the public in obtaining over-the-counter requests for printed and digital map products of the agency from its map sales outlets all over the country and from the agency’s departmental Information and Client Service Units (ICSU’s).

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CLIENT MSO/ICSU CASHIER’S OFFICE

IDENTIFY DESIRED PRODUCT

SHOW AVAILABLE DATA AND SAMPLE

FILLS-OUT CLIENT ORDER SLIP FORM

SUBMITS ACCOMPLISHED FORM

SIGNS ORDER OF PAYMENT/MOA

PAYS ORDERED ITEMS

RECEIVES AND PRESENT O.R.

RECEIVES PRODUCT

ACKNOWLEDGE RECEIPT FORM

CHECK COMPLETENESS OF FORM

FILLS-OUT ORDER OF PAYMENT/MOA

FILLS-OUT CLIENT ORDER SLIP FORM

INSPECTS O.R. AND PREPARE/PROVIDE DATA/PRODUCT

PROCESS PAYMENT AND ISSUE OFFICIAL RECEIPT

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B. Tables of Procedures

The succeeding tables enumerate in detail the procedures, duration, fees, forms and responsible office/officer providing a particular service of the agency. Annex A presents the required forms that a client should accomplish to obtain a service.

1. Topographic Maps (over-the-Counter)

Location: Map Sales Office (Ft. Bonifacio, Taguig City and San Nicolas, Manila) Schedule of Availability of the service

Monday – Friday 8:00AM – 5:00PM

Responsible Officer/s: Ms. Edelita Miñeque-OIC, MSO

STEP CLIENT/CUSTOMER ACTIVITY DURATION OF ACTIVITY

PERSON

RESPOINSIBLE FEES FORM

1 Fills out client order

slip Client

Order Slip 2 Submits

accomplished form -Acknowledges receipt of Form -Check

completeness of form

-Check availability of request

-Show available data samples

10 minutes MSO Staff

3 Selects desired product

4 Fills-out order of

payment form Order of

Payment Form 5 Pays to the service

counter/MSO Process payment

and issue OR 2 minutes MSO Staff P120.00 6 Submits OR -Inspects OR

-Prepare/provide data/product request

3 minutes MSO Staff

7 Receives requested data/product

8 Fills out/submit client

filled-out survey Receives filled-

out survey Client

filled-out survey

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2. Regional/Provincial Map (Over-the-Counter)

Location: NAMRIA Main Office, Fr. Bonifacio and Binondo Branch Schedule of Availability

Responsible Officer: Ms. Edelita Miñeque-OIC, MSO

PERSON RESPOINSIBLE

FEES FORM

1 Fills out Client Order

Slip Client Order

Slip 2 Submits

accomplished Form -Acknowledges receipt of Form -Check

4 Fills-out order of payment form

Order of Payment Form 5 Pays to the service

counter/MSO

Process payment and issue OR

2 minutes MSO Staff P195.00 6 Submits OR -Inspects OR

3 minutes MSO Staff

7 Receives requested data/product 8 Fills out/submit

Client Satisfaction Survey

Receives filled-out

survey Client

Satisfaction Survey

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3. Land Use/Land Cover Maps (Over-the-Counter)

FEES FORM

Slip Client Order

Slip 2 Submits accomplished

Form -Acknowledges

receipt of Form -Check

10

minutes MSO Staff

3 Selects desired product 4 Fills-out order of

and issue OR 2 minutes MSO Staff P120.00

6 Submits OR -Inspects OR

3 minutes MSO Staff

8 Fills out/submit Client Satisfaction Survey

Receives filled-out survey

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4. Planimetric Maps (Over-the-Counter)

STEP CLIENT/CUSTOMER ACTIVITY DURATION OF ACTIVITY

FEES FORM

Slip Client Order

Form -Acknowledges

and issue OR 2 minutes MSO Staff P120.0 0

3 minutes MSO Staff

8 Fills out/submit Client

Satisfaction Survey Receives filled-out

survey Client

Satisfaction Survey

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5. Nautical Charts (Over-the-Counter)

Responsible Officer: Mr. Jeffrey Qoudala -OIC, MSO

FEES FORM

Slip Client

Order Slip 2 Submits accomplished

Form -Acknowledges

and issue OR 2 minutes MSO Staff P350.00 (B/W) P400.00 (colored)

3 minutes MSO Staff

survey Client

Satisfaction Survey

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6. Land Classification Maps

Location: Land Classification Division, NAMRIA Main Office Schedule of Availability

Responsible Officer: Ms. Olivia Molina, Chief, Land Classification Division

FEES FORM

Slip Client

Order Slip 2 Submits accomplished

Form -Acknowledges

10 minutes LC Staff

and issue OR 5 minutes Cashier’s

Staff P180.00

for the first 8sq.ft.

plus P30.00 per sq. of map sheet or fraction thereof

15 minutes LC Staff

8 Fills out/submit Client Satisfaction Survey

Receives filled-out survey

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7. Digital Topographic Map Scale 1:5,000

Location: Photogrammetry Division, NAMRIA Main Office Schedule of Availability

Responsible Officer: Mr. Nicandro Parayno - OIC, Photogrammetry Division Ms. Cleotilde Galicia, Engineer IV, Photogrammetry Division

FEES FORM

1 Fills out MOA MOA

2 Submits accomplished

MOA -Acknowledges

10 minutes OSS

Staff/Mapping Staff

payment form

and issue OR 5 minutes Cashier’s Staff P9,000.00

45 minutes OSS

Staff/Mapping Staff

survey Client

Satisfaction Survey

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8. Digital Topographic Map Scale 1:10,000

Location: Photogrammetry Division, NAMRIA Main Office Schedule of Availability

Responsible Officer: Mr. Nicandro Parayno - OIC, Photogrammetry Division Ms. Cleotilde Galicia, Engineer IV, Photogrammetry Division

FEES FORM

1 Fills MOA MOA

MOA -Acknowledges

10 minutes OSS

Staff/Mapping Staff

45 minutes OSS

Staff/Mapping Staff

survey Client

Satisfaction Survey

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9. Digital Topographic Map Scale 1:50,000 Location: Cartography Division, NAMRIA Main Office Schedule of Availability

Responsible Officer: Mr. Joaquin B. Borja, Chief, Cartography Division

FEES FORM

1 Fills out MOA MOA

MOA -Acknowledges

10 minutes OSS

Staff/Mapping Staff

45 minutes OSS

Staff/Mapping Staff

survey Client

Satisfaction Survey

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10. Digital Topographic Map Scale 1:250,000 Location: Cartography Division, NAMRIA Main Office Schedule of Availability

Responsible Officer: Mr. Joaquin B. Borja, Chief, Cartography Division

FEES FORM

1 Fills out customer MOA MOA

MOA -Acknowledges

10 minutes OSS

Staff/Mapping Staff

payment form

45 minutes OSS

Staff/Mapping Staff

survey Client

Satisfaction Survey

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11. Digital Thematic Map-Land Cover

Location: GIS Application Division, NAMRIA Main Office Schedule of Availability

Responsible Officer: Ms. Josephine Ferrer

FEES FORM

1 Fills out MOA MOA

MOA -Acknowledges

10 minutes RSRDAD Staff

survey RSRDAD Staff Client

Satisfaction Survey

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12. Digital Thematic Map-Slope

Location: GIS Application Division, NAMRIA Main Office Schedule of Availability

Responsible Officer: Ms. Josephine Ferrer

FEES FORM

1 Fills out MOA MOA

MOA -Acknowledges

Satisfaction Survey

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13. Sale of Digital (Over-the-Counter) Thematic Map – Soli/Geologic Schedule of Availability

Responsible Officer: Ms. Josephine Ferrer/Renato Esperanza

FEES FORM

1 Fills out MOA MOA

MOA -Acknowledges

Satisfaction Survey

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14. Sale of Digital Data (Over-the-Counter) Thematic Map – Road Network

Schedule of Availability Monday – Friday 8:00AM – 5:00PM

Responsible Officer: Mr. Joaquin Borja – Chief, Cartography Division

FEES FORM

1 Fills out MOA MOA

MOA -Acknowledges

10 minutes OSS

Staff/Mapping Staff

45 minutes OSS

Staff/Mapping Staff

survey OSS

Staff/Mapping Staff

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15. Sale of Digital Data (Over-the-Counter) Thematic Map – River Network

Schedule of Availability Monday – Friday 8:00AM – 5:00PM

FEES FORM

1 Fills out MOA MOA

MOA -Acknowledges

10 minutes OSS

Staff/Mapping Staff

45 minutes OSS

Staff/Mapping Staff

survey OSS

Staff/Mapping Staff

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16. Sale of Digital Data (Over-the-Counter) Thematic Map – Administrative Boundary Schedule of Availability

FEES FORM

1 Fills out MOA MOA

MOA -Acknowledges

10 minutes OSS

Staff/Mapping Staff

45 minutes OSS

Staff/Mapping Staff

survey OSS

Staff/Mapping Staff

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17. Thematic Maps – LC Points (Corners) Schedule of Availability

Responsible Officer: Ms. Olivia Molina, Chief, Land Classification Division

STEP CLIENT/CUSTOMER ACTIVITY DURATION

OF ACTIVITY PERSON

1 Fills out MOA MOA

MOA -Acknowledges

Satisfaction Survey

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18. Sale of Digital Data Nautical Charts Schedule of Availability

Responsible Officer: Cmdr. Herbert Catapang

FEES FORM

1 Fills out MOA MOA

MOA -Acknowledges

10 minutes Hydrographic Staff

survey Hydrographic

Staff Client

Satisfaction Survey

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19. Digital Hydrographic Sheet Schedule of Availability

Responsible Officer: Cmdr. Herbert Catapang

PERSON

1 Fills out MOA MOA

MOA -Acknowledges

and issue OR 5 minutes Cashier’s

Staff P9,000.00 (single beam) P12,000.00 (multibeam)

survey Hydrographic

Staff Client

Satisfaction Survey

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20. Predicted Tide and Current Table Schedule of Availability

Responsible Personnel: Mr. Jefrrey Quodala – OIC, MSO San Nicolas

PERSON

Slip Client Order

form -Acknowledges

and issue OR 2 minutes MSO Staff P400.00

3 minutes MSO Staff

survey Hydrographic

Staff Client

Satisfaction Survey

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21. Philippine Coast Pilot Book

Location: Oceanography Division, Binondo Branch Schedule of Availability

Responsible Officer: Engr. Raul Capistrano – OIC, Oceanography Division

FEES FORM

Slip Client Order

Slip 2 Submits

accomplished form -Acknowledges receipt of Form -Check

4 Fills-out order of

and issue OR 2 minutes MSO Staff P3,000.00 6 Submits OR -Inspects OR

3 minutes MSO Staff

survey Hydrographic

Staff Client

Satisfaction Survey

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C. Service Standards

The agency is also guided by the following service standards in transacting with the general public:

A. Limiting Number of Signatories to Minimum of Five (5) Signatures

In purchasing regular map products from its sales office in Metro Manila, a customer has to deal with only two (2) offices: the sales office and cashier’s office. The transaction requires only two (2) signatures, of the sales staff and the cashier. The same holds true when a client purchases a specialized or customized map from ICSU’s, wherein signatories are Director of concerned department and the supervising Deputy Administrator. The client has only to fill-up an order slip, signed by the ICSU, and presents to the cashier’s office for payment.

B. Allowable Period of Extension Due to Unusual Circumstances

The agency makes sure that ordered products and services are provided to its customers at the agreed date and time without delay. However, for special mapping projects undertaken for a period of months through a Memorandum of Agreement whether with the private sector or government agencies, there may be instance of delay due to unavoidable circumstances.

For instance, for end-to-end projects involving the whole map production process, the usual delay is caused by non-completion of aerial photography due to unfavorable weather conditions.

C. Wearing of Official ID Cards

All NAMRIA Personnel are required to wear official ID Cards in the office.

Frontline service personnel wear additional special colored pins with their names distinctly printed in bold letters as shown in Annex B.

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D. Service Counters

The agency maintains an Information Center located at the second floor of its main building where customers are being entertained for their requests whether walk-in, phone-in, mailed or emailed. Request for customized product or service is being entertained at the Information and Client Service Units (ICSU’s) of each technical department.

Each department displays its own process/procedure flow corresponding to products or services being offered at the entrance to their department for easy viewing of clients.

There are also 19 Map Sales Offices (MSO’s) nationwide to make the agency’s service accessible to its existing and prospective customers in the regions. In Metro Manila, sales outlets are situated at the main office of NAMRIA at Lawton Avenue, Fort Bonifcio, Taguig City, and at its branch office at San Nicolas, Binondo, Manila. Annex C shows the location different map sales outlets of NAMRIA nationwide, including the names of responsible personnel.

E. Geomatics Training Center

The training center is accredited by the Civil Service Commission. Courses being offered includes basic to advanced courses on Geographic Information System (GIS) and other related courses such as remote sensing and Global Positioning System (GPS), Geographic Database Management, Management of GIS Projects, among others.

F. Fees and Charges

The NAMRIA charges minimum fees for its products and services just to recover cost of materials in printing the maps. The NAMRIA Pricing Committee is responsible for the review of prices as needed. The schedules of fees are being published in the official gazette and in the website of the agency.

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G. Forms

A Standard Customer Order Slip and Order of Payment are being used by all service counters for the over-the-counter request/outright purchase of map products. A standard Memorandum of Agreement is also being used for other requests such as purchase of digital data and customized product or service.

Sample of these forms are presented in Annex A.

IX. Reengineering of Systems, Procedures and Workplace

With the advent of computer technology, the NAMRIA has utilized digital techniques in providing fast and efficient delivery of products and service to the public. Likewise, the workplace has been improved for effective time and motion economy. These are in forms of the following:

1. Digital Indexing of Aerial Photographs

In the old method, clients have to spend much time browsing paper index maps in order to locate a particular area covered by aerial photos. At the moment, the client has to look at the actual photo coverage of an area in a computer screen with a topographic map superimposed via the GIS-based indexing system for all aerial photography holdings of the agency.

2. Digital Index of Topographic Maps

Aside from aerial photos, maps being sold in the sales outlets are digitally indexed by personnel in the map stock room. With the system, fast-moving stocks and out-of-stock maps can be immediately determined for printing. Stock level is also maintained for all paper map products.

3. Time-Motion Economy

At NAMRIA main office, the map stock room is just adjacent to the sales office so that maps can be made readily available for the customers. In the same manner, the map printing area is beside the stock room.

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The agency renovated and expanded the map printing building adjacent to the main building in Fort Bonifacio, so that it can accommodate the other technical offices located 100 meters away.

4. Use of Internet

The advent of internet enabled NAMRIA to upload information on the latest products of the agency that can be accessed by the public including this Charter.

The agency web page also features news information about projects and activities being undertaken nationwide. Annex D shows the official webpage of the agency.

5. 5S in Improving Office Productivity and Efficiency

The agency supports the principle of 5S – Sort, Straighten/Set- In Order, Sweep/Clean, Standardize, and Sustain Self-discipline. It is aimed at organizing the workplace for greater productivity. A poster is displayed at the main lobby to remind employees and practice the principle.

6. 3Rs to Cut Down Waste

Hand-in hand with the 5S, the agency also supports the 3Rs – Reduce, Reuse and Recycle aimed at conserving energy and reduce pollution and greenhouse emission.

7. ISO 2001:9008

The Quality Management System (QMS) of the agency which is “Mapping and Geospatial Information Management” is ISO 2001:9008 certified. It aimed at providing the general public with accurate and reliable geospatial information and to assure the continual improvement of its QMS.

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X. Feedback and Complaints Mechanisms

A. Feedback Mechanisms

To regularly assess the quality of service delivery of NAMRIA and further improve performance to its clientele, the following feedback mechanisms have been instituted:

1. Client Satisfaction Survey

Clients are requested to fill-up this form at the map sales outlets and at all ICSU’s. Sample form is shown in Annex E.

2. Suggestion Boxes

These are located at the lobby of the main building near the Citizen’s Charter billboard and in all sales outlets of the agency. Customers may write their comments and recommendations on how the agency can further improve its frontline services.

3. Online Inquiry

A system was developed to generate monthly reports on visitors suggestions, comments, recommendations and complaints through the NAMRIA website.

B. Filing of Complaints

The agency’s Complaint Desk located at the 2^nd floor of the main building handles all complaints regarding the agency’s products and services. The client need to fill-up the Request for Action form (RFA) and submits it to the Complaint Desk. Refer to the succeeding table for the procedure for filing complaint.

Annex F contains the sample RFA form.

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Procedure for Filing Complaint

Ref.

No. Key Activities Responsibilities

Reference Document/

Record B.1

 Filling-out of Client

Complaint Form Client

RFA form

B.2  Acknowledgement

of complaint Complaint Desk RFA form

B.3  Evaluation of

complaint

 Accomplishment of Request for Action (RFA)

 Forwarding of RFA to concerned department/division

Department

ICSU’s RFA form

B.4

 Acknowledgement of RFA

 Investigation of complaint

Concerned

department/division RFA form

B.5  Preparation of

response to complaint

 Forwarding of response to ICSU

ICSU

RFA form Fills-out and

submits RFA form

Submits accomplished

form

Evaluates Complaint

Acknowledges receipt of RFA

and investigates

complaint

Prepares response to

complaint

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B.6  Acknowledgement of response

 Informs client of response

ICSU Response Letter

ANNEX A

CUSTOMER ORDER SLIP MOA 1 – 4

ORDER OF PAYMENT

Acknowledges response and

informs client

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KNOW ALL MEN BY THESE PRESENTS:

This Memorandum of Agreement is made and entered into by and between:

The NATIONAL MAPPING AND RESOURCE INFORMATION AUTHORITY (NAMRIA), a government entity with office address at Lawton Avenue, Fort Bonifacio, Taguig City, Metro Manila, Philippines as herein represented by Deputy Administrator ________________________, hereinafter referred to as the FIRST PARTY.

-and- _________________________________________with principal office

at _____________________________as herein represented by ___________________ hereinafter referred to as the SECOND PARTY.

W I T N E S S E T H

WHEREAS, the FIRST PARTY as the central mapping agency of the national government, is the repository of digital base maps, aerial photographs, remotely sensed data and other related geographic information, and possesses the expertise in map making, geographic and resource information services;

WHEREAS, the SECOND PARTY intends to avail itself of the products of the FIRST PARTY to be able to undertake its program and projects;

WHEREAS, the FIRST PARTY, recognizing the need of the SECOND PARTY, shall provide such products;

WHEREAS, the FIRST PARTY intends to protect its interest by preventing the unauthorized use, proliferation, reproduction and sale of its products;

NOW THEREFORE, in consideration of the foregoing, both parties have agreed on the following terms and conditions herein contained.

ARTICLE I - DELIVERABLE PRODUCTS 1.0 The FIRST PARTY shall provide the following products:

________________________________________________________________

2.0 The SECOND PARTY shall solely utilize the products for the following purposes:

________________________________________________________________

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________________________________________________________________

ARTICLE II - COST

3.0 In consideration of this Agreement, the SECOND PARTY shall pay the FIRST PARTY the total amount of __________________________________ PESOS (PhP_________________).

4.0 The FIRST PARTY shall utilize such payment to defray cost of reproduction, supplies and materials used, repair, maintenance or replacement of equipment including upgrade, petroleum product requirements, honoraria for personnel and for extraordinary and miscellaneous expenses.

ARTICLE III - EFFECTIVITY

5.0 This Agreement shall take effect immediately upon signing and shall cause both parties to abide by the miscellaneous provisions as stated in Article IV of this Agreement.

ARTICLE IV - MISCELLANEOUS PROVISIONS

6.0 Products covered by this Agreement, whether in analog or digital format shall not be reproduced, sold or used for any other purpose except those specified in this Agreement. Any violation of this provision shall be subjected to penalty according to applicable law/s.

7.0 Any additional work required not provided herein shall be subject to negotiation by both parties concerned and supplemental agreement shall be drawn in relation hereto.

8.0 The FIRST PARTY shall not be liable for the delay in the performance of the obligations under this Agreement, which is attributed to force majeure or any fortuitous event of critical peace and other situation or circumstance beyond its control.

IN WITNESS WHEREOF, the parties have hereunto set their respective signatures this ______day of __________20____ .

NATIONAL MAPPING AND RESOURCE INFORMATION AUTHORITY (NAMRIA)

(FIRST PARTY) (SECOND PARTY)

By:

Deputy Administrator Signature over Printed Name &

Designation

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ACKNOWLEDGEMENT

REPUBLIC OF THE PHILIPPINES) Taguig City, Metro Manila ) S.S.

BEFORE ME, personally appeared _________________________ and _________________________ with their respective residence certificate numbers _________

and __________ and issued at _____________and on _____________and ___________, known to me to be the same person who executed the foregoing instrument and acknowledged to me that the same is their free will and voluntary act and deed of the offices they represent.

WITNESS MY HAND AND SEAL this ________ day of ______________, 20__ at Taguig City

____________________________

NICOLAS RUSTUM Z. BOLAÑOS Chief, Administrative Division

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O.R. No.

Date:

Customer Name

(Company/Individual) Authorized Representative

Address Position/Designation:

Tel/Fax :

Sector Field of Application (Check as many)

 DENR

 National Government

 Local Government

 Govt. Controlled Corp.

 Private (Company)

 Private (Individual)

 Foreign

 N.G.O.

 Academe

 Others (specify) _________

 Agriculture

 Communication

 Disaster Mgmt./Climate Change

 Environmental

 Geographic Info.

 Governance

 Quarrying

 Mapping/Surveying

 Mining

 Public Works &

Infrastructure

 Real Estate & Construction

 Research

 Telecommunication

 Tourism

 Transportation

 Utility Installation

 Urban/Rural Planning

 Personal Use

 Others __________

________________

QTY SIZE DESCRIPTION OF PRODUCT/SERVICE

Please check SHEET

NO UNIT PRICE TOTAL Analog Digital

GRAND TOTAL

--- We appreciate your feedback.

No. ________

1. Please evaluate the quality of service of the agency. Please check applicable box. Thank you.

Poor Fair Good Excellent 1. Availability of product/service

2. Price

3. Transaction Time 4. Store hours 5. Courtesy of staff

6. Accessibility of sales/distribution outlet 7. Others (pls. specify)

2. What other products do you need that NAMRIA does not have at this time? ____________________

__________________________________________________________________________________

3. Other comments/suggestions _________________________________________________________

__________________________________________________________________________________

Thank you.

Signature/Date

NAMRIA-QCP-03-Form1 Rev. 0

(43)

ANNEX B

CLIENT SERVICE STAFF PINS

(44)

(45)

ANNEX C

MSO LOCATIONS

(46)

(47)

ANNEX D

OFFICIAL NAMRIA WEBPAGE

(48)

(49)

ANNEX E

CLIENT SATISFACTION SURVEY FORM

(50)

ANNEX F

REQUEST FOR ACTION (RFA) FORM

(51)

RFA Number: Date:

Section 1 – Details of Nonconformity (To be accomplished by the Auditor/ Initiator)

Auditor/

Initiator: _________________________

Signature over Printed Name

References: (manuals, procedures, policies, ISO clauses, etc.)

Nonconformity (Non-fulfillment of requirement) Potential Nonconformity

(A possible nonconformity that may occur)

OFI (Does not signify failure in the system but maybe enhanced)

Issued to :

Details: (As a result of)

Internal Quality Audit Service Realization Customer Complaint Other (Pls. specify) ____________

Concerned NAMRIA Unit affected by the Nonconformity :

Section 2 – Description of the Nonconformity (Include evidence) Details :

Acknowledged by:____________________

Process Owner Section 3 – Action Details (To be accomplished by the Auditee/ Process Owner)

Correction: Target Completion Date: ______________

Root Cause Analysis:

Describe the necessary Corrective or Preventive Action(s):

Approved By:_______________________________ Target Completion Date: ______________

Department Director

Section 4 – Verification of Action Taken (To be accomplished by the Initiator)

Results of Action(s) Taken Remarks

Verified By: _____________________________________________

Initiator/Auditor Verification Date: __________________

Acknowledged By: _______________________________________

Process Owner

Next Verification Date: ______________

Results of Action(s) Taken Remarks

Verified By: _____________________________________________

Verification Date: __________________

Acknowledged By: _______________________________________

Next Verification Date: _______________