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GRADLIATE ^SCHUT*]L

NURSING INCIVILITY AS AITTECEDENT TO CARING BEHAVIO&

ORGAIIIZATIONAL COMMITMENT AND JOB SATISFACTION

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A Dissertation

Presented to the Faculty of the Graduate School

Holy Angel University

In Partial Fulfillment

of the Requirements for the Degree PhD in Nursing Education, Major in Leadership and Management

BY:

EMMAniUEL tv: ryrfi#, ^{Rt[, MAN}

NOVEMBER 2015

HOLY ANGE L TIIII\rERSITY

NT]RSING

INCTVILITY

AS AI\TTECEDENT TO CARING

BEHAVIO&

ORGAI\TIZATIONAL

COMMITMENT

^AI\TD JOB SATISFACTION

Emmanuel M.

Bagtas, Rn[,

MAN ABSTRACT

Nursing incivility is a negative behavior characterized by low-intensity activities that deviate from social standards. This study aimed to determine the correlation of nursing incivility to caring behavior, organizational commituent and job salisftction through patial least squmes-stnrchnal equation modeling (PLS-SEM). The methods ofresearch utilized were descriptivg correlational and cross-sectional- The respondents ofthe study wEre 1276 hospital staff ^nurses in Pampanga The four instnrments used were the Nursing Incivility Scale, Caring Behavior Inventory Organizational Commitrent Scale and Mueller-McCloskey Satisfaction Scate. Results of the study showed that six factors

ofnrnsing incivility are predictors to caring behaviors; eight factors are predictors to organizational commitment; and five factors are predictors to job satisfaction.

KEYWORDS: caringbehaviors, incivility, job satisfactio4 organizational commitmenl

Caring is a specialized ethical agreement that nursing profession has with the people to sustain in situations where it may ^be vulnerable. Caring is therefore significant to the nursing practice (Royal College

of Nursing

2002).

It is

embodied

by

nurses and

is

articulated

in

their person-to-person responsiveness. This means that caring ^is presented in the manner of behaving in social circumstances such as nurse-patient interaction (Orem, 2001).

During the interaction

with

patients, nurses demonstrate caring

in

tangible acts commonly referred to as caring behaviors (Delaune

&

[,ander, 20fl}). Caring behaviors can be manifested through the

five

dimensions

of

respectful deference

to

others, assurance

of

human preSence, positive connectedness, professional knowledge, and skill ^and attentiveness to the other's experience (Guidroa Burnfield-Geimer, Clark

&

Je:L 2010). These can furdrcr be exhibited by being ready to cater to the needs of the patients, monitoring their prcgnosis, listening

to

thenr, and promoting optimism ^and pleasant disposition. Caring behavior, ^{as an} overt action, migbt be influenced by certain internal ^and external factors. Concrete examples

of

these extemal factors are organizational commifrnenf

job

satisfaction and civility.

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