DISCUSSION & CONCLUSION
Phase 4: Evaluation
The last phase involves one step that most companies have been struggling with: measuring business value of KMS.
Step 10: Evaluate Performance, Measure ROI, and Incrementally Refine this KMS
The last step of a whole project implementation, we have to measuring ROI – must account for both financial and competitive impacts of KMS on the business of Dynamic Group Products.
After clear on all step of implementation, we also need to set a schedule for this implementation. As we decided based on the 10 steps above, we set at least 1 year for develop KMS, which assume that the implementation start on January and end on December following the 10 steps and 4 phases. We also conduct Gantt chart for this implementation schedule to clearly explain our example of an implementation.
Anyway, this implementation guide line is not an actual one, we just use it as a guide line for the real case which the company has to apply the schedule that match with the company later.
Figure 5.4 Knowledge Management System Gantt chart.
For the risk of implementation, this study mitigate some of risk by putting a solution in some steps of an implementation plan such as we manage change by planning for reward structure, and we also have a plan to evaluate ROI to reduce the risk of financial error. However, there is still having a risk that may happen inter
future like “how to keep information current and update”. For this risk, we would recommend to create training for all staff to more clearly on how to update information and make it as a routine.
For FSBT, there is still having some gap to improve due to our analysis.
However, it is not much to improve in KMS because the company can skip the process of implementation as the company already has KMS. Anyway, since FSBT is a large company, company still need to implement on a bigger system such as ERP.
Therefore, we would suggest briefly by this following recommendation.
According to the workflow within the organization, the company should add the system that helps to connect every department together. This system should be able to store and retrieve information that each employee wants at the same time.
Right now, the business support department use only file sharing which nobody use it.
This is because they always follow the same work process which they get used to it.
More importantly, the management didn’t aware with the importance of the knowledge within the organization. The team would recommend Fujitsu to implement ERP system for the organization. This system will help the business support department and other department store and retrieve information easier with valid information. With the system, the company will be able to transfer information about customers and specification of hardware to employees that really need it. Moreover, everyone in the company can access and share the same information. Knowledge will be shared more which will improve work process to be faster. As a result, customer satisfaction and productivity of the service will be increased. Employees will be able to perform different task with accuracy simultaneously. Hence, the company profits will be increased.
In conclusion, these recommendations can help Dynamic Group Products to have a guide line for implement KMS as we focus to improve in 4 main process of knowledge management which are knowledge creation, knowledge storage and retrieval, knowledge transfer, and knowledge application as we mentioned on proposed framework in our literature review. Therefore, the recommendation will lead the company to Success in company’s knowledge transfer and sharing for a project manager which is a biggest goal for this research. Moreover, the recommendation for FSBT will probably help FSBT increased the company profits due to an improvement of company overall system management.
Limitation
There are some limitations in this study. First, the external validity of the results may not extend beyond specially defined and selected samples. The data was collected only Dynamic Group Products. The experience of respondents may have some bias from their experience and opinion. If possible try to get different people with different experiences. The author hopes that future research will explore the performance implications of our findings in relation to social capital, computer- mediated communication and organizational learning. Second, due to the limited of time to explore for this research, which is has only 6 weeks to study and discover the main result of this topic. Because we hope the results after researching will bring the opportunity to enhance company’s performance and develop knowing sharing process in each division. And the third was clearly that theory presented in this paper has limitations and requires further exploration. Moreover, the respondents have no experience on knowledge management. We need to provide some information about some knowledge transfer and sharing to respondents to understand what could be the right answer of receiver’s perception to receive effective information on knowledge transfer and sharing.
Future Research
To continue with this study, this study aims to follow up the result of KMS implementation for Dynamic Group Products which is the researcher’s company.
After that, we expected to extend the size of system to be a real big corporate system such as ERP system to makes all employees in the company are connected together by only one server and it may help the company create intranet and extranet system to gain more customer and employee satisfaction in the future.