CHAPTER 5 DISCUSSION, CONCLUSION, AND RECOMMENDATIONS
5.5 Indications for Further Study
This research did not evaluate the operational, regulatory, or financial structure related to public service innovation outcomes. In order to focus on the broader public policy context, future study can be done that would be a practical feasibility study of public service innovation outcomes. In order to obtain a more comprehensive picture of public service innovation outcomes in Bangladesh, further study can be followed, including ministries and divisions and other public sector organizations (Haque, 2019). This research was based on multiple regression and path analysis, and research could be extended if it were done totally based on SEM.
Moreover, it would also be interesting if organizational culture and creativity were added as independent variables. Following this, creativity could be the dependent variable instead of public service innovation outcomes. The researcher can engage in further research mostly focused on service seekers, as in this study the service recipient’s evaluation has been done only in the qualitative part. Therefore, another model can be established where the study will be given priority based on service recipients or service seekers.
BIBLIOGRA PHY
BIBLIOGRAPHY
Abernathy, U. (1978). Patterns of industrial innovation. Technology Review, 80(7).
Akinola, M., & Mendes, W. B. (2008). The dark side of creativity: Biological
vulnerability and negative emotions lead to greater artistic creativity. Personality and Social Psychology Bulletin, 34(12), 1677-1686.
https://doi.org/10.1177/0146167208323933
Al-Mailam, F. F. (2004). Transactional versus transformational style of leadership-- employee perception of leadership efficacy in public and private hospitals in Kuwait. Qual Manag Health Care, 13(4), 278–284.
Alan Bryman. (2008). Social Research Methods (4th ed.). Oxford University Press.
Albert, R. S., & Runco, M. A. (1999). A history of research on creativity:Handbook of creativity. Cambridge University Press.
Alderfer, C. P. (1987). An intergroup perspective on group dynamics. Working Paper.
Yale School of Organization and Management.
Alegre, J., Lapiedra, R., & Chiva, R. (2006). A measurement scale for product innovation performance. European Journal of Innovation Management, 9(4), 333-346. https://doi.org/10.1108/14601060610707812
Almalki, S. (2016). Integrating Quantitative and qualitative data in mixed methods research—Challenges and benefits. Journal of Education and Learning, 5(3), 288. https://doi.org/10.5539/jel.v5n3p288
Amabile, T. M. (1988). A model of creativity and innovation in organizations. In B.
Staw & R. Sutton, Research in Organizational Behavior. Elsevier Science.
Amabile, T. M., Conti, R., Coon, H., Lazenby, J., Herron, M., Academy, T., & Oct, N.
(1996). Assessing the Work Environment for Creativity. The Academy of Management Journal, 39(5), 1154–1184.
Amabile, T. M., Schatzel, E. A., Moneta, G. B., & Kramer, S. J. (2004). Leader behaviors and the work environment for creativity: Perceived leader support.
Leadership Quarterly, 15(1), 5–32. https://doi.org/10.1016/j.leaqua.2003.12.003 Andriopoulos, C., & Lowe, A. (2000). Enhancing organisational creativity: The process
of perpetual challenging. Management Decision, 38(10), 734-742.
178
Aron, A., Ketay, S., Hedden, T., Aron, E. N., Markus, H. R., & Gabrieli, J. D. E. (2010).
Temperament trait of sensory processing sensitivity moderates cultural differences in neural response. Social Cognitive and Affective Neuroscience, 5(2–3), 219–226. https://doi.org/10.1093/scan/nsq028
Arshadi, N. (2011). The relationships of perceived organizational support (POS) with organizational commitment, in-role performance, and turnover intention:
Mediating role of felt obligation. Procedia - Social and Behavioral Sciences, 30, 1103–1108. https://doi.org/10.1016/j.sbspro.2011.10.215
Arundel, A., & Huber, D. (2013). From too little to too much innovation? Issues in measuring innovation in the public sector. Structural Change and Economic Dynamics, 27, 146–159. https://doi.org/10.1016/j.strueco.2013.06.009 Australian, Public Sector Innovation Indicators (2011). Measuring Innovation in the
Public Sector : A literature review contents. Australian Government. Retrieved from https://docplayer.net/13790967-Measuring-innovation-in-the-public-sector- a-literature-review.html
Babbie, E. (2010). The practice of social research (12th ed.). Chapman University.
Babbie, E. (2013). The basics of social research (5th ed.). Chapman University Australia.
Babin, B. J., & Anderson, R. E. (2014). Multivariate data analysis (7th ed.). Pearson.
Bailey K.D. (1987). Methods of social research (3rd ed.). The Free Press.
Baker, M. J. (2002). Sampling. Marketing Review, 3(1), 103–120.
https://doi.org/10.1362/146934702321477253
Baron, R. M., & Kenny, D. A. (1986). The moderator-mediator variable distinction in social psychological research. conceptual, strategic, and statistical
considerations. Journal of Personality and Social Psychology, 51(6), 1173–
1182. https://doi.org/10.1037/0022-3514.51.6.1173
Barrick, M. R., & Alexander, R. A. (1987). A review of quality circle efficacy and the existence of positive-findings bias. Personnel Psychology, 40, 579–592.
Basadur, M. (2004). Leading others to think innovatively together : Creative leadership, 15, 103–121. https://doi.org/10.1016/j.leaqua.2003.12.007
Bass, B. M. (1995). Transformational leadership redux. Leadership Quarterly, 6, 463–
179
485.
Bekkers, V., Tummers, L., & Voorberg, W. (2013). From public innovation to social innovation in the public sector : A literature review of relevant drivers and barriers. EGPA 2013 Conference, 320090(320090), 1–38. Retrieved from http://www.lipse.org/userfiles/uploads/From public innovation to social innovation in the public sector.pdf
Berry, M. M. J. (1996). Technical entrepreneurship, strategic awareness and corporate transformation in small high-tech firms. Technovation, 16(9), 487–498.
https://doi.org/https://doi.org/10.1016/0166-4972(96)00056-9
Bass, B. M., & Riggio, R. E. (2006). Transformational leadership. Lawrence Erlbaum Associates Publishers.
Biesta, G. (2010). Pragmatism and the philosophical foundations of mixed methods research. In Abbas Tashakkori & Charles Teddlie (Ed.), Sage handbook of mixed methods research in social and behavioral research (pp. 95–118). Sage.
https://dx.doi.org/10.4135/9781506335193.n4
Bloch, C. (2011). Measuring public innovation in the Nordic countries (MEPIN).
Retrieved from http://www.diva-portal.org/smash/get/diva2:707193/
FULLTEXT01.pdf
Boer, H. and During, W. E. (2001). Innovation, what innovation? a comparison between product, process and organizational innovation. International Journal of
Technology Management, 22, 83–107.
http://dx.doi.org/10.1504/IJTM.2001.002956
Bouckaert, C. P. (2011). Public management reform: A comparative analysis – new public management, governance, and the Neo–Weberian State (3rd ed.). Oxford University Press.
Bowen, R. B. (2000). Recognizing and rewarding employees. McGraw Hill.
Brewer, J., & Hunter, A. (1989). Multimethod research: A synthesis of styles. Sage.
Bridges, D., & Schendan, H. E. (2018). The sensitive, open creator. Personality and Individual Differences. https://doi.org/10.1016/j.paid.2018.09.016
Carayannissa, E., Popescu, D., Sipp, C., & Stewart, M. R. (2006). Technological learning for entrepreneurial development (TL4ED) in the knowledge economy
180
(KE): Case studies and lessons learned. Technovation, 26(4), 419–443.
Casey-campbell, M., & Martens, M. L. (2009). Sticking it all together : A critical
assessment of the group cohesion – performance literature. International Journal of Management Reviews, 11(2), 223–246. https://doi.org/10.1111/j.1468-
2370.2008.00239.x
Chang, H. C. (2010). A new perspective on Twitter hashtag use: Diffusion of innovation theory. Proceedings of the ASIST Annual Meeting, 47.
https://doi.org/10.1002/meet.14504701295
Claver, E., Llopis, J., Garcia, D., & Molina, H. (1998). Organizational culture for innovation and new technological behavior. The Journal of High Technology Management Research, 9(1), 55–68. https://doi.org/10.1016/1047-
8310(88)90005-3
Cook, J. (1980). The experience of work: A compendium and review of 249 measures and their use. Academic Press.
Cooper, D. R., & Schindler, P. S. (2003). Business research methods (12th ed.).
McGraw-Hill Education.
Cresswell, W. J. (2009). Research design: Qualitative, quantitative, and mixed methods approaches. Sage. https://doi.org/10.1017/CBO9781107415324.004
Creswell, J., & Plano Clark, V. (2007). Designing and conducting mixed methods research. Sage.
Creswell, John & Clark, P. (2011). Designing and conducting mixed methods research (2nd ed.). Sage.
Creswell, J. W. (2003). Research design: Qualitative, quantitative and mixed methods approaches (4th ed.). Sage.
Creswell, J. W. (2009). Research design: Qualitative, quantitative and mixed approaches (3rd ed.). Sage.
Creswell, J. W. (2013). Qualitative, quantitative, and mixed methods approaches.
Research Design, 1–26. https://doi.org/10.2307/3152153
Cronin, M. A., & Weingart, L. R. (2007). Note representational gaps , information processing , and conflict in functionally diverse teams. Academy of Management Review, 32(3), 761–773.
181
Cropanzano, R., & Grandey, A. A. (2000). Who is supporting whom ? Quality team effectiveness and perceived organizational support. Journal of Quality
Management, 5(2), 207–223. https://doi.org/10.1016/S1084-8568(01)00021-9 Curtis, B., & Curtis, C. (2011). Social research: A practical introduction, 14(2), 312.
https://doi.org/10.4135/9781526435415
Daft, R. L. (1978). A dual-core model of organizational innovation. Academy of Management Journal, 21, 193–210.
https://doi.org/http://dx.doi.org/10.2307/255754
Damanpour, F., & Evan, W. M. (1984). Organizational innovation and performance:
The problem of “organizational lag.” Administrative Science Quarterly, 29(3), 392–402. https://doi.org/https://doi.org/10.2307/2393031
Denti, L., & Hemlin, S. (2012). Leadership and innovation in organizations: A systematic review of factors that mediate or moderate the relationship.
International Journal of Innovation Management, 16(3).
https://doi.org/10.1142/S1363919612400075
Denton, J. (2019). Mixing methodologies : A sliding continuum or an iterative cycle ? University of Warwick, UK. https://doi.org/DOI: 10.4018/978-1-5225-5317- 5.ch005
Denzin, N. K., & Lincoln, Y. S. (2005). The Sage handbook of qualitative research (3rd ed.). Sage.
De Vaus, D. A. (2002). Surveys in social research (5th ed.). Allen & Unwin.
De Vries, H., Bekkers, V., & Tummers, L. (2016). Innovation in the public sector: A systematic review and future research agenda. Public Administration, 94(1), 146–166. https://doi.org/10.1111/padm.12209
Djellal, F., Gallouj, F., & Miles, I. (2013). Two decades of research on innovation in services: Which place for public services? Structural Change and Economic Dynamics, 27, 98–117. https://doi.org/10.1016/j.strueco.2013.06.005
Eisenberger, R., Armeli, S., Rexwinkel, B., Lynch, P. D., & Rhoades, L. (2001).
Reciprocation of perceived organizational support. Journal of Applied Psychology, 86(2), 42–51.
Eisenberger, R., Huntington, R., & Hutchinson, R. (1986). Perceived organizational
182
support. Journal of Applied Psychology, 71(3), 500–507
Eisenhardt, K. M. (1999). New microsoft word document. Sloan Management Review;
Cambridge, 40(3), 65–72.
Elkins, T., & Keller, R. T. (2003). Leadership in research and development organizations: A literature review and conceptual framework. Leadership Quarterly. https://doi.org/10.1016/s1048-9843(03)00053-5
Escalada, M., & Heong, K. L. (2016). Focus group discussion 1 (May), 1–10.
Evans, D. E., & Rothbart, M. K. (2007). Developing a model for adult temperament.
Journal of Research in Personality, 41(4), 868–888.
https://doi.org/10.1016/j.jrp.2006.11.002
Faïz Gallouj and Faridah, D. (2010). The handbook of innovation and services. Edward Elagar.
Feist, G. (1998). Personality and social psychology review. Personality and Social Psychology Review, 2(4), 290–309. https://doi.org/10.1207/s15327957pspr0204 Fernandes. (2006). Adoption of virtual reality within construction processes: A factor
analysis approach. Technovation, 26(1), 111–120.
Fernandez, S. (2008). Examining the effects of leadership behavior on employee perceptions of performance and job satisfaction. Public Performance &
Management Review, 32(2), 175–205. https://doi.org/10.2753/PMR1530- 9576320201
Fink, A., & Kosecoff, J. (1998). How to conduct surveys: A step-by-step guide (2nd ed.).
Thousand Oaks, CA: Sage.
Fuglsang, L., & Sundbo, J. (2016). Innovation in Public Service Systems, (2000), 217–
234. https://doi.org/10.1007/978-4-431-54922-2_10
Galaxy, S. (2019). TCV: An Innovation Measurement Tool to Improve Public Service Delivery. Retrieved October 20, 2021, from https://www.southsouth-
galaxy.org/solution/tcvan-innovation-measurement-tool-to-improve-public- service-delivery/
Gallouj, F., & Weinstein, O. (1997). Innovation in services. ELSEVIER Research Policy, 26, 537–556. https://doi.org/10.1016/S0048-7333(97)00030-9
Gardner, W. L., & Avolio, B. J. (1998). The charismatic relationship: A dramaturgical