CHAPTER 3 RESEARCH METHODOLOGY
3.2 Operational Definitions
1) Logistics Service Provider refers to a system which deliver goods, information and other resources, from origin to consumption point, according to customer requirements.
2) Organizational effectiveness refers to the ability of the organization to use organizational resources effectively in order to obtain rational goals, using internal processes, open systems and human relations.
3) Organizational effectiveness in rational goals refers to a focus on successful work, obtaining goals, doing the best job possible, focusing on the best output as well as the quality of work.
4) Organizational effectiveness in the internal process refers to clear work procedures that anticipate the desired output, where the work process is continuous and does not change, and work procedures depend on the other work.
5) Organizational effectiveness in an open system refers to creative work, new approaches to work and continuous improvements in work, creative problem solving, decentralization in the decision making process and new ideas in the workplace.
6) Organizational effectiveness in human relations refers to unity in the workplace, participation in commentary and discussions, with a focus on morality, ethics and good relationships.
7) Transformational leadership refers to a process in which a leader works with co-workers and followers to identify needed change. The four elements of transformational leadership are idealized influence, inspirational motivation, individualized consideration and intellectual stimulation.
8) Idealized influence refers to leaders acting with integrity, focusing on desirable goals, going beyond their own individual interests for their followers, processing intellectual stimuli and the ability and focus on important missions.
9) Inspirational motivation refers to leaders articulating a vision that is appealing and inspiring to followers. They challenge followers with high standards to accomplish goals, communicate optimism about future goals, and provide meaning for the tasks at hand.
10) Intellectual stimulation refers to leaders who focus on and give opportunity to followers to express their opinions, they emphasize analyzing problems using reliable data and evidence, stimulate and encourage followers to improve their work and problem-solving methods, encourage followers to express their opinions and identify problems using reason and evidence.
11) Individualized consideration refers to leaders who always give advice to each individual progression, encourage followers to improve their outstanding features, individually give advice on followers’ work, treat followers with regard to their differences and consider them as a valuable human resource rather than an employee.
12) Organizational culture refers to values, beliefs and assumptions in an organizational system that are shared by the organization’ s members. It includes
managing change, achieving goals, coordinated teamwork, customer orientation and cultural strength.
13) Managing change refers to personnel who are flexible and adaptable when change is necessary and feel that most change is the result of pressure imposed from top management. They have a clear idea of why and how to proceed throughout the process of change. People believe they can influence or affect their workplace through their ideas and involvement, and they believe that their concerns and anxieties during periods of change are heard and taken into consideration.
14) Achieving goals refers to individuals and teams who have clearly defined goals related to the mission of the organization. They expect to reach their goals and participate in defining specific goals. They constantly stretch their goals to continuously improve. Individuals and teams are measured and rewarded according to how well the goals are achieved, and they also have compatible goals.
15) Coordinated teamwork refers to people who believe in teamwork and have the essential skills needed to work effectively in teams. They know what is expected of them and understand their impact on other people, teams, and functions.
These people believe in working together collaboratively, and work together as a team to achieve results for the organization.
16) Customer orientation means they give the highest priority and support to meeting the needs of clients and customers and solving their problems. They see customer and client problems as the organization’ s responsibility. They set policies and procedures to provide services for their customers’ needs. They are always looking for new ways to better serve clients and customers, and solve customers’
problems to their satisfaction.
17) Cultural strength refers to people’s values and making use of one another’s unique strengths and abilities. Everyone knows and understands their objectives and their rights. Business decisions are made on the basis of facts, not just perceptions or assumptions, and they have access to timely and accurate information about what is really happening in the organization and why.
18) Innovation climate refers to employees’ freedom to develop their work, they receive participative safety, strive for excellence and get support for innovation.
19) Freedom refers to freely presenting ideas for job development, having the opportunity to do their best and take part in the decision making process within the organization, with the freedom to work and express their ideas.
20) Participative safety refers to safety at work, not being blamed when presenting new ideas, and when mistakes occur they receive reasonable punishment.
21) Striving for excellence means the staff attempts to do their best while applying suggestions from their team to their jobs, checking each other’s control and acknowledging increases in performance.
22) Support for innovation means encouraging employees to practice their skills to continually improve their expertise, support operations that are beneficial toward organizational change, manage rules and regulations to support the operation, and receive proper funding for project implementation, while supporting creative staff and always advising their staff.