The purpose of this study is to understand and improve the level of service and operational staff's job satisfaction regarding their breaks and experiences with their activities during breaks. We would like to examine the effect of inadequate break period on the job satisfaction of operational staff, then identify effective breaks to restore work exhaustion and make recommendations to improve the job satisfaction of operational staff with these working conditions. In addition, they provide 3 recommendations to improve their level of job satisfaction based on this work situation.
Moreover, if these organizations already communicate their working conditions and make agreements on working hours and inappropriate rest periods during the working day with all their operational staff. It means that this operational staff already accepts and agrees to work with these working conditions. Moreover, the job satisfaction of the operational staff is very important in these types of businesses because they are the first level that interacts and participates with the customers.
According to the above problem, in terms of organizational management perspectives, how organizations in these industries could develop the job satisfaction of their employees, especially the operational staff. Therefore, this study will focus on the impact of inappropriate break period on the job satisfaction of operational staff and how their organizations can create the opportunity to increase the job satisfaction of operational staff working with inappropriate break period.
Research Questions
Research Objectives
Research Scope
Expected benefits
LITERATURE REVIEW
Theoretical Foundation
- What is the break?
- Nature of operation in personal services
- What happens during the break and why it is very important for everyone?
- What is the effective break?
- How operation staff can increase their level of work satisfaction Firstly, what the work satisfaction is, it is the level of emotional adaption of
This study shows that the better work environment can increase the level of employee's job satisfaction. The researcher wants to imply that the break period that is included in the work condition that we can categorize in the hygiene factor with respect to the Herzberg's two-factor theory, can improve the job satisfaction of operational staff. The job satisfaction also reflects the motivation and encouragement of employees to perform better.
According to Herzberg's two-factor theory, the motivational factor leads to a positive attitude towards work and job satisfaction. Therefore, the motivational factor has the ability to increase the job satisfaction of staff, while the hygiene factor has the ability to decrease job dissatisfaction. Therefore, the organization should not only reduce the operational staff's dissatisfaction with work, but also improve the level of job satisfaction.
METHODOLOGY
- Research Setting
- Samples
- Set of Leading Questions for interview
- Data Collection
- Data Analysis
In this study, the researcher designed to identify the level of job satisfaction of our population under this work condition and the effect of the inappropriate break period to job satisfaction of employees. Finally, we get and conclude their comments and suggestions to analyze for identifying the practical recommendation to improve the level of job satisfaction during their routine work. Current level of job satisfaction of their jobs (If there is any rating, 1 = Very dissatisfied to 5 = Very satisfied.).
Rate your current level of satisfaction with working conditions, the physical work environment and your organizational structure, including administration, and why. Please rate your current level of satisfaction with the psychosocial work environment, such as the relationship with colleagues, and why. How do you feel about the growth, achievements and recognition in your organization and whether they are important to you.
Are there any effects of the inappropriate break period on your level of job satisfaction? How often do you decide to take a break before/after the break to avoid the crowd. Do you usually stop thinking or disconnect from work and work-related problems during your break.
Do you prefer to do relaxing activities, which reduce the activation of body and mind during your break. Do you usually keep thinking and doing about your future, hobbies or self-improvement plans during your break. Second, they are identified the current level of job satisfaction related to their break period and interval.
Finally, the researcher summarizes all the information as the practical recommendation of these operating personnel.
RESEARCH FINDINGS
- The nature of working hours and break periods
- Current level of work Satisfaction related to their break period and interval
- Identification of effective break activities to replenish themselves from work exhausting during their daily works
- Identification of effective break activities to replenish themselves from work exhausting during their daily works
We have the break schedule, which is specific to each individual and arranged by our supervisor. According to the results of the interview, we noticed that the break period directly affects the level of employee job satisfaction. The break period affects both factors in Herzberg's two-factor theory, which is the clear working condition in the hygiene factor and the experience of break activity in the motivation factor.
Regarding the result of the interview, if their break period is not explicitly addressed in their work condition, their level of job satisfaction will be reduced and also increase job dissatisfaction. In addition, as a result of the interview, we noticed that there are two groups of interviewees, which is a group of many employees who worry about the period of their break, such as bank tellers (BC), bank supervision (BS) and store operation staff (SO) and another group of employees less concerned about the period of their break during their working day, such as Street food vendors (SF). As a result that shows that because the group of many worries employees, even they are already satisfied with their opportunities for breaks, about 3 allocated periods, but they have many concerns about their job security and expect to have security for break periods that addressed in their work condition, such as work rules or condition in their employment contract.
In addition, the uncertainty about the work condition directly affects the level of hygiene factor satisfaction according to Herzberg's two-factor theory. According to Figure 4.2 as above, it shows that their break experiences directly affect their level of motivation factor satisfaction. As for Herzberg's two-factor theory, experiences during their break activities really fulfill them to recover from their work exhaustion.
But the number of "very satisfied" in the motivation factor of bank tellers is quite lower than the others because they usually have some terrible experiences in their break which affects their level of motivation factor satisfaction, for example they have work related problems and start their break after 10 - 20 minutes from their normal period, therefore their break period is left around 40 - 50 minutes because they are expected to start their afternoon work on time. According to the result of the interview, we noticed that there are five most frequent activities in their break, which are eating lunch, spending their time on social media, discussing with colleagues without work topic, shopping online stores and shopping offline stores. The effective break activity is the activity during the break period that has the experience to rebuild and fulfill from work exhaustion.
Regarding the above information, we found that there are five most frequent activities during the break period, which are lunch, spending time on social networks, discussing a non-working topic with their colleagues, shopping online and offline. According to the results of the interview, we noticed that the interviewees are also happy and have a high level of job satisfaction regarding the rest period and their conditions, but they also have recommendations for the rest period and their activity to improve the satisfaction of them at work. Third, we also found that only street food vendors prefer to have a certain rest period during their working hours because they do not have enough time for rest.
CONCLUSION
- Conclusion
- Recommendations
- Limitations
- Future Research
Finally, there are three recommendations made by our interviewees regarding the break period and experiences to improve their job satisfaction. The first recommendation is that the “employees with many concerns” group would prefer that the break period be assigned to a few period options as being now, rather than specific, and not allow them to adapt to their requests. Second, they would like to have a full one-hour break even if they recently started taking a break due to work-related issues.
Third, the "less concerned employees" group, which is the street food vendor, prefers to have a certain break in their working hours because they usually have no break if the customers visit all day. Firstly, as the break period directly affects the hygiene factor in relation to working conditions or employment contract. These service and operating personnel prefer their allotted break periods in a few options, but they would like to have this break period statement addressed in their employment relationship or employment contract to secure their work, as it would be better if their employment contracts address their break period options, which is correctly assigned by their supervisor.
In addition, an organization should analyze the break period and time of its service and operations staff to identify a possible break period for them, for example, if their branch is always busy at 10:00 AM. Second, the activity of the break directly affects the level of the motivational factor in the break period of the experience. Given this situation, they will have enough time to take their breaks and recover from work exhaustion.
It would be great if organizations are able to provide some compensation to support their break activities, for example organizations could improve the work environment to have the area to keep their break appropriate and improve their replenishment experiences from work exhaustion. organization could allow them to take a short break with some snacks or drinks during their working hours. We do not have enough time to interview and reduce other key factors that affect the outcome of this study. Second, other key factors are mentioned which affect the level of employee job satisfaction, such as pay, workload, benefits and work environments.
In addition, it would be better if future research properly identifies other key factors that influence an employee's work level.
APPENDICES
แบบสอบถามประกอบการศึกษา
ค่าในการตอบแบบสอบถามครั้งนี้
แบบสอบถามแบ่งออกเป็น 4 ส่วนดังนี้
แบบสอบถาม
1.1 ปัจจุบันคุณท างานอะไร
คุณชอบท างานในสิ่งแวดล้อมแบบไหน
ล าดับที่ ค าถาม ค าตอบ หมายเหตุ
ส าคัญหรือไม่ส าหรับคุณ
หรือช่วงเวลาพัก เหมาะสมหรือไม่)
ผลกระทบอย่างไร
ของคุณหรือไม่
คุณท าอะไร
Do you prefer to do relaxing activities during your break, which reduce the activation of body and mind? If so, what do you normally do?). Do you normally know what you want to do during your break? If so, what do you normally do?).
3.11 ปกติคุณชอบท ากิจกรรมอะไรหลังเลิกงาน
