Self-administered survey questionnaires were conducted to identify the critical factors in improving the individual's ability to achieve knowledge transfer. This thesis suggests that all five variables should be highly recognized in terms of improving the individual's ability to achieve knowledge transfer.
Statement of Problem and Significance of the Study
In conclusion, there are many factors that can influence the improvement of individual skills in AOT knowledge transfer. Additionally, there is no current study that investigates the factors that influence the extent of AOT knowledge transfer.
Research Questions
Area
It is important to study whether the main determinants really serve the transfer of knowledge in AOT or not. The researcher will focus on the effects of organizational structure (mechanical structure and organic structure), people factors (training and incentives) and information technology in improving the individual's ability to transfer knowledge in AOT.
Population
Benefits of the Study
Organization Benefits
Academic Benefits
Management Benefits
The purpose of this chapter is to provide the theoretical support for this thesis by reviewing the relevant literature related to the topic of this research. The first section discussed the perspectives of knowledge transfer, starting with definition of knowledge, knowledge management, and then job dimensions and the theories related to knowledge transfer.
Knowledge Transfer
Knowledge
In today's economy, where “the only certainty is uncertainty, knowledge is the only sure source of lasting competitive advantage” (Nonaka Knowledge is information combined with experience, context, interpretation, reflection and perspective. Polanyi indicated that tacit knowledge is difficult to convey is because it is a kind of knowledge that is not captured by language or mathematics.
Knowledge Management (KM)
Within the last 20 years, a great deal of interest has been placed on the topic of knowledge transfer (Wiig, 1997: 7). According to the knowledge transfer literature, the extent of knowledge transfer comes from improving the individual's skills.
Factors Influencing Knowledge Transfer
Organizational Structure
In contrast to the mechanistic structure, the organic structure inhibits horizontal knowledge transfer, which enables coordination among employees across the functional boundaries of the organization. In contrast to the mechanistic structure, the organic structure has the least specialization and a low level of hierarchy within the organization.
People Factors
In short, the organization that adapts to the demands of the environment is the most effective structure. In addition, incentives must be tailored to the special wishes and needs of the individual workplace.
Information Technology
Davenport and Prusak have stated that information technology has already become a vital part of knowledge management. With the aforementioned, many studies have established that information technology is a significant predictor that has a positive effect on knowledge management skills (Gold et al., 2001).
Empirical Studies on the Critical Factors of Knowledge Transfer
As a result, being computer literate is important in the world these days because it enables employees to acquire basic skills and knowledge and become an essential part of the workforce in any ICT equipped environment. In addition, Lee and Choi (2003) indicated that IT support is considered to be a significant factor that helps employees in the work procedures of acquisition, integration, processing, synthesis and dissemination.
Proposed Model for Analysis
Dependent Variable
The study not only found statistically significant differences in transfer systems across training and organizational types, but also found that trainees exhibited a significant weakness towards organizational transfer systems. A study on training and knowledge transfer was conducted in Thailand by Yamnill and McLean (2005) using a translated version of the LTSI, including 1,256 employees in 552 public and private organizations.
Independent Variables
Research Hypotheses
This chapter discusses general information about the AOT, including its history, business nature, AOT planning, policy and objectives. In addition, this chapter presents the independent variables (organizational structure, information technology, and people factors) that influence the improvement of an individual's ability to transfer AOT knowledge.
History
Don Mueang (International) Airport (also formerly Bangkok International Airport) is one of the airports located in Bangkok. The main airport before the opening of Don Mueang International Airport was Sa Pathum Airfield.
Business Character
AOT Expertise in Airport Operation Management
The launch of Suvarnabhumi Airport for full commercial operations on 28 September 2006 was an important strategy in increasing national competitiveness in the world arena. 2006-2008, AOT aimed for Suvarnabhumi Airport to reach 1 out of 10 international airports in the world ranking with the largest number of passengers.
Planning of AOT
Vision
In addition, AOT would like to upgrade its airport service quality to world-class level, which will enable Suvarnabhumi Airport to compete with other international airports. With free zone cargo management, cargo transportation and cargo management at Suvarnabhumi Airport will be faster, more convenient and efficient.
Mission Statement
In short, AOT will establish Thailand as a logistics center in air transport to the larger countries of the Mekong sub-region and countries in South Asia. Meanwhile, Phuket and Chiang Mai international airports will be developed to be the country's regional gateways (AOT, 2012a: 29-30).
Core Values
AOT Policy
AOT Objectives
AOT’s Organizational Structure
- The Audit Committee
- The Nomination Committee
- The Remuneration Committee
- The Corporate Governance Committee
- The Risk Management Committee
On the basis of the Articles of Association of AOT, the Corporate Governance Committee is appointed by the Board of Directors of AOT. The risk management committee is appointed by the AOT board of directors, which consists of at least three directors (AOT, 2012a: 53).
People Factors at AOT
As for 2011, AOT (2012) defined the ongoing and additional implementation of human resource development training as follows. With more knowledge, employees will definitely increase their skills in order to increase the achievements of AOT.
Information Technology at AOT
To shape the right direction of the organization among this group, AOT created 5 development plans for information technology. It is a plan for an information technology system that deals with the management of aeronautical information in order.
Population and Sampling Procedure
Therefore, the results would not have been different if the majority of respondents came from Don Mueang and Suvarnabhumi airports only. Although some questionnaires contained some missing values, they could still be used in terms of statistical analysis.
Operational Definitions and Measurements
Operationalization of Dependent Variable
Because the majority of AOT's employees work at Don Mueang (Head Office) and Suvanarbhumi, the respondents were selected from these two areas. In April 2013, the researcher distributed 500 questionnaires to AOT the employees working at Don Mueang (Head Office) and Suvarnabhumi, and 460 questionnaires were returned.
Operationalization of Independent Variables
Additionally, demographic factors of the respondents were used in the questionnaire as shown in Table 4.4, including gender, educational attainment, jobs, tenure and rank. Descriptive statistics were used to show information about these factors, although the main focus was on factors that influence the improvement of individual skills in knowledge transfer.
Validity and Reliability Tests
Questionnaire Design
Pre-testing of the Questionnaire
Question no. 22) 3) Incentives are visibly rewarded to the person/work. group that shares knowledge in the organization. Question no.33) 6) I have access to technology that allows me. cooperation with people in the organization.
Validity
Construct Items Information Technology 1) I have access to technology that allows me to locate. specific knowledge that helps me in my job. In addition, factor analysis was used to test construct validity, to identify the groups of interrelated variables, to reduce the number of variables, and to confirm to the researcher which variables belonged to which group.
In addition, the validity of the questionnaire items was approved and reviewed by the dissertation advisory committee. The scale of this study was reviewed and approved by the consultant and the scales were all in English.
IMPROV7 I engage in knowledge sharing or knowledge
Factor I: MECHANISTIC STRUCTURE
MECHA2 My organizational structure facilitates the transfer
Factor I: ORGANIC STRUCTURE
ORGAN6 My organization uses technology that allows
Reliability
The results of the reliability test for all scales used in this research are presented in Table 4.18. As a result, all the scales (improving individual skills in knowledge transfer, mechanistic structure, organic structure, training, incentives and information technology) had reliability coefficients with alpha values of .
Data Collection
- Primary Data
Document analysis was used in the research as secondary data to evaluate historical and contemporary public records, government reports and opinions. Moreover, relevant information was used and analyzed from several sources such as newspapers, magazines, books, official reports, magazines and electronic references.
Analyses of Primary Data
- Quantitative Analysis
- Open-Ended Questions
The stepwise regression analysis examined the significant factors influencing the improvement of individual capacities regarding knowledge transfer on AOT. This chapter highlights the research findings, which include: 1) the descriptive characteristics of the demographic data and the independent variables in this study, where frequency, percentages, minimum, maximum, means and standard deviations are described.
Descriptive Characteristics of the Demographics
- Descriptions of the Demographic Data
- Descriptions of Independent Variables
- Descriptions of Dependent Variable
In terms of improving the individual's ability to measure knowledge transfer, over 55 percent of respondents agreed with all items. Less than 10 percent of all items indicated that respondents disagreed with the outcome.
Data Analyses and Results of the Study
- Correlation Matrix and Means and Standard Deviations of the Independent and Dependent Variables
- Causal Relations between Independent Variables and the Improvement of Individual Capability in Knowledge Transfer
- Question 1: What are the Internal Factors That Could Affect the Improvement of the Individual’s Capability to Transfer Knowledge
- Question 2: What are the Factors of External Partners or External Environments That Could Improve the Individual’s Capability to
Similar to mechanical structure, organic structure also had an indirect effect on improving individual skills in knowledge transfer (Beta = 0.076). According to the calculated indirect effects, the incentives had an impact on improving the individual's ability to transfer knowledge.
Chapter Summary
Among all five variables proposed in the model, the greatest effect was on the improvement of the individual's ability to transfer knowledge from information technology. Therefore, information technology itself was the most important factor in the improvement of the individual's ability to.
Summary of the Findings
- Summary of the Findings Based on the Research Questions
- Summary of the Findings Based on the Hypothesis Testing Table 6.1 shows the results of the hypothesis testing. The summary
It is significant that mechanistic structure, organic structure, training, incentives, including information technology, served as key factors influencing the improvement of the individual's ability to transfer knowledge. In addition, all variables were confirmed to have positive effects on the improvement of the individual's ability to transfer knowledge.
Conclusions of the Study
The model analysis suggested five critical factors that influenced the improvement of the individual's ability to transfer knowledge. All five variables showed positive effects on the improvement of the individual's ability to transfer knowledge.
Contributions of the Findings
- Contributions to AOT’s Organization
- Contributions to Academic Study
- Contributions to Management
Factor analysis was a tool that confirmed that improving the individual's ability to transfer knowledge (7 items), mechanical structure (5 items), organic structure (8 items), training (7 items), incentives (8 items) and technology the information. (7 items) generated a component. This study aimed to investigate the factors that influence the improvement of the individual's ability to transfer knowledge.
Recommendations for the Organization and Management
- Organizational Structure
- Incentives
- Creation of a Knowledge-Sharing Environment
- Communication
- Senior Management Support
- External Participation/Training
As a result, knowledge transfer improvement is likely to increase in the organization using a knowledge information system. Therefore, the researcher recommended that organizations should pay attention in the regular updating of information technology to motivate employees' attention and increase knowledge sharing in the organization.
Implications for Future Research
An examination of the effects of cultural, climatic, structural and technological factors on the effectiveness of knowledge management. A multi-theoretical model of knowledge transfer in organization: Determinants of knowledge contribution and knowledge reuse.
เพศ
ระดับการศึกษา
สูงกว่าปริญญาตรี
สถานที่ทํางาน
ระยะเวลาทํางานในองค์กร
ระดับตําแหน่งงานในองค์กร
แตกต่างกัน
มากกว่าการทํางานเดี่ยว
หรือ การฉายภาพประกอบ)
เกิดพฤติกรรมการถ่ายทอดความรู้ในองค์กร 23
ถ่ายทอด
เป็นการส่วนตัว
สิ่งกระตุ้นภายในองค์กร Information Technology
หาองค์ความรู้ได้
เกี่ยวกับองค์กรได้
ขอขอบคุณในความร่วมมือในการตอบแบบสอบถาม***
The factors affecting the improvement of individual capabilities in knowledge transfer: the case of the airports of Thailand. I would like to invite you and make a great request for you to fill out this research survey conducted on the "Factors affecting the improvement of individual abilities regarding knowledge transfer." This survey is part of my study as a part-time doctoral student at the National Institute for Development Administration (NIDA).
Personal Data
All responses given in this survey will be kept confidential and viewed by the researcher for academic purposes only.
Attitudes about the factors influencing the improvement of individual capability in knowledge transfer
When my colleagues are good at something, they teach me how to do it where necessary and appropriate. If my performance is not what it should be, my colleagues will help me improve.
Comments and Recommendations
What are the factors of external partners or external environments that can improve the individual's ability to transfer knowledge at AOT.
