ABC 16–19 Ableggen, J.C. 108
Åbom, C. 140, 143, 144, 148 Achrol, R.S. 33
action learning 131 action research 158 activities 62, 63–4 Amazon.com 26, 32, 33 Amesse, F. 28
Anders, G. 28
Anderson, C. xii, 2, 5, 6, 7–19 Ang, K.-T. 90
Antonacopoulou, E.P. 127 Aoki, A. 28
Aouad, Ghassan xii, 37, 39–58 architects 76–7
Argyris, C. 88, 127, 167
Ärlebäck, Pauline xii, 123–4, 139–51 Arnfalk, P. 140, 142, 144
Arthur Andersen 77 Arthur, Brian 71
Asia Pacific region 17; see alsoJapan Auge, M. 69, 70
Aulin, A.Y. 158, 159 autonomy 9, 10 Avrin, L. 65 Baldry, C. 129 Barnard, C. 14 Bassi, L.J. 127, 128 Baudrillard, Jean 70
Becker, F. 1–2, 12, 19, 40, 53, 54, 55, 73, 84
Beech, N. xii, 12, 127–36 Bell, C.H. Jr. 85
benchmarking 71–2, 74 Benjamin, R.I. 10 Berg, T. 10 Berman, M. 64, 69 Björkegren, C. 139
BNR (Business Network Redesign) 10, 88 Bognar, Botond 72
Bond, J.T. 116 Booth, D. 43 Borden, I. 2 Borders.com 32 Bosti 74
Boughton, N.J. 10 Boyd, B. 141
BPR (Business Process Reengineering) 10 Bradley, S. 9, 11, 12
brainstorming 6, 18 Brand, Stewart 72 Brenner, Pamela 75 Brill, M. 73, 74, 75 British Airways 32
Brockbank, A. 127, 128, 129 Brundtland Commission 43 Buckminster, Richard 71 building grid 78 BuildingGreen 2000 46 Burns, T. 25
Business Charter for sustainable development 45
Business Network Redesign (BNR) 10, 88 Business Process Reengineering (BPR) 10 business-to-business transactions 10 Butera, F. 50
buyer relationships 10–11 cabling infrastructure 72, 77, 78 Cairns, G. xiii, 12, 127–36 call centres 1
call-back buttons 32 Campbell, J. 142, 146 Carey, A. 129 Carey, R. 142 Carson, E.R. 62 causal systems 159 cellular offices 42
CELT (Computerised Evaluative Learning Tool) 130–5
change 87–90; cycles of change 72 channel cannibalisation 31 Charlton, J. 15
Chicago 66–7, 68 Ciborra, C.U. 168 city planning 39 Clark, J. 19
clicks and mortar structures 31–4 Cohen-Rosenthal, E. 45–6 Coles, A.-M. 30
collaborative relationships 29; competitive collaboration 30
combi office 42
communication 81; and learning 86–7;
mobile communications 1 commuter flows 39, 44 competitive collaboration 30 Compu-NL 83, 94–9
computer supported collaborative work (CSCW) 12
conceptual-analytical research 157, 164–5 construction 62, 63, 69
context of a building 62, 63 contingency workers 15
continuous professional development (CPD) 132
co-opetition 30 Cope, N. 32 Corbin, J. 158, 166 corporate nomads 5, 8, 15 corporate priority 45 Cortoda, J.W. 68 cost control 5, 11, 12 Cowan, H.J. 67
CPD (continuous professional development) 132
creativity 6
cross-functional teams 11, 24
CSCW (computer supported collaborative work) 12
Cunningham, J.B. 157 customer relationships 10–11 customer service centres 33 cybercafes 18
cycles of change 72 Daft, R. 141 Davis, G.B. 155 Day, G.S. 24
debate management 163, 164 Debenhams 31
DeBresson, C. 28 DEGW study 13
Delgedo, A. 65, 68
demographic trends in Japan 105–6 Dennis, A. 141, 143
design management 163
developmental work research (DWR) 164 dichotomised thinking 127–32
Dickson, K. 29
discretionary work system 107–10 distribution networks 31
Dodgson, M. 87, 88 Donaldson, L. 103 Dore, R. 111
double-loop learning 88, 89 Doz, Y. 30
Drucker, P. 13, 73, 76 Duffy, F. 2, 3, 13, 15, 16, 75 dynamic systems 158–9 Easyrentacar.com 32 Eco, Umberto 70 ecology 54 Edmondson, A. 127 Edmunds.com 26–7 education 18 EduInfo 86
Egido, C. 141, 142, 143 Eisenhardt, K.M. 158 Eley, J. 54, 55 emotion 134
employee autonomy 9, 10 employee education 18 employee involvement 10 Engestroem, Y. 164
Equitable Life Insurance Company Building 66–7
equity concept 19 ergonomics 50, 53 Ernst & Young 71, 73 Evered, R.D. 158 explicit knowledge 127 extranets 26
face-to-face meetings 141, 142, 143, 147, 148 facilities management 12–16, 74
family structure 52 Feldman, J. 142 Ferry, D. 141 Fetridge, C. 15 Fisher, G.N. 41, 53
flexible working 5, 8, 14, 83, 107–8 Flood, R.L. 62, 163, 164
floor loads 77
floor-to-floor heights 77 Fortress of Solitude 70 Foucault, M. 69, 128
Frampton, K. 65, 68 Frank, S.B. 73 Freeman, J. 103 Freeman, R.E. 30 Freiman, Z. 76 French, J.R.P. 128, 129 French, W.L. 85 Fulk, J. 141, 143 full causal recursion 159 Fulmer, R.M. 127, 129 Galagan, P. 128 Galliers, R.D. 155 Gash, C. 100 Giddens, A. 84
Gomes, Cristina Caramelo xiii, 37, 39–58 Gordon, G. 14, 15, 62
green buildings 45–6 Greenbaum, J. 85 Grimshaw, R.W. 12 groupware 55 Grover, V. 11 Guimararaes, T. 83 Hall, E.T. 53 Hamel, G. 30 Hanaoka, M. 117 Hannan, M.T. 103 Hansen, M.T. 127, 128 Hanson, W. 33 Hård, M. 143, 148 Hardgrave, B.C. 85
Harris, L. xiii, 6, 23–34, 24, 29, 30, 51 Hawthorne experiments 129
Herzberg, F. 129 Hewlett-Packard 129 Hicks, E. 28 hierarchies 25 Higgs, P.H. 155 Hirschhorn, L. 9 Hochschild, A. 134 Home Office Building 68
Hong Kong 72; Co-location project 17–19 Horgen, T.H. 2
hotdesking 18
hotelling/desk sharing 73, 74, 94 Huber, G. 141
human resource management 54, 103, 115, 117
IBM 29 Igbaria, M. 83 Ihara, H. 108 Iida, F. 109, 111, 114
information and communication technologies
(ICT) 9, 14, 17, 50–1, 83, 84, 100, 106–7, 139
information sharing 30, 33 information systems 155
innovation-building research 158, 160–2 integrated management 45
intelligent buildings 6, 13
internal management consultants 116–17 International Chamber of Commerce 45 International Institute for Sustainable
Development 44 Internet-only structures 32 intranets 25
inventions 67–8, 71 involvement 10 Ito, Toyo 72
Jackson, P. i, xiii, 1–4, 24, 51 Jamison, A. 143, 148
Japan 72, 81–2; demographic trends 105–6;
discretionary work system 107–8;
economy 104; flexible work arrangements 107–8; human resource management 103, 115, 117; ICT (information and
communication technologies) 106–7;
internal management consultants 116–17;
job descriptions 109–11, 114; lifetime employment system 107, 116; on-the-job training 111–12, 114; salary structure 107, 110, 117; skill formation 111–12; status system 109, 111, 113, 114; worker evaluation 112–13, 114
Järvinen, Pertti xiii, 124, 155–69 Jenny, William LeBaron 67–8 job creation 45
job descriptions 109–11, 114 Johansson, S. 143
Kalakota, R. 1, 23–4, 27, 30 Karahanna, E. 143
Karjalainen, J. 161 Katz, D. 14 Kehoe, D.F. 10 Kenjo, T. 109 Khan, R. 14 Kiesler, S. 141 kinaesthesia 53
Kincaid, Gerry xiii–xiv, 127–36 King, R. 142, 146
Kinney, S. 141, 143 Kleindl, B.A. 31
knowledge management 13–14; dichotomised thinking in 127–30; explicit knowledge 127; networked knowledge systems 135;
psycho-physiology of 123, 135; tacit
knowledge management continued knowledge 127, 128; theories of knowledge generation 127–9 Kompast, M. 84, 92
Koolhaas, Rem 69, 70 KPA 50
Kraut, R.E. 162 Kumar, V. 31 Kuutti, K. 164 Kydd, C. 141 Kyng, M. 85 Land, F.F. 155 landscape office 42 Langdon, F. 15 Lastminute.com 31 Le Corbusier 65 Le Patner, Barry 76 Leaman, A. 2
learning: action learning 131; CELT (Computerised Evaluative Learning Tool) 130–5; as a communication tool 86–7;
double-loop learning 88, 89; and organisational change 87–90; physical setting of 123, 129; single-loop learning 81, 88; social elements of 127–8; and
structuration theory 89; tacit learning 129–30 lease breaks 16
Lee, A. 155 Lengel, R. 141 libraries 18
life-cycles 44, 46, 168
lifetime employment system 107, 116 lifts 67–8, 78
lighting 78
Limburg, Diana xiv, 81, 83–101, 139 Lindström, J. 142, 143
location options 2, 78 Lohman, Ola 50 long distance work 51 Lorriman, J. 109 Luchetti, Robert 73
McCalman, J. xiv, 2, 5, 6, 7–19 McGill, I. 127
McIntosh, M. 30 McIvor, R. 10 McLoughlin, I. 19 McMurrer, D.P. 111 Mah, M. 71 Malhotra, M. 11 Maltz, E. 142
March, S.T. 155, 162, 163 Mariani, M. 50
market segmentation 8
marketing orientation 33 Markus, L. 141, 143, 147 Marmot, A. 54, 55 Marton, F. 128, 158, 166 Maslow pyramid 52, 53
mathematical research 157, 158–60 mechanistic structures 25
media 143, 146, 147
media richness theory 124, 139, 141 meeting rooms 15, 19, 162–3 meta-mediaries 6, 26 Meyers, R.A. 79
might-right management 163 Miles, R.E. 25
Miller, M.J. 40
Miyamoto, M. 109, 110, 112, 113, 114 mobile communications 1
modernism 64–5 Moingean, B. 127 Moore’s Law 61
Mowshowitz, A. 159–60, 165 Mroczkowski, T. 117 multiple activity settings 18 Mumford, E. 155
Nadler, D. 31
networked knowledge systems 135 networked organisations 27–31, 55 Nilles, J. 51
nilpotent systems 159 Nissen, H.-E. 155 non-territorial offices 55–6 Nonaka, I. 14, 127 Nunamaker, J.F. 155, 162 Nutt, B. 12
occupancy levels 15 O’Dea, W.T. 64
office planning: alternatives to offices 73–4;
conceptual model 56–7; historical
perspective 41–2; non-occupation levels 73 office space 52–4; accessibility 12; non-
territorial offices 55–6; open space concept 42; parallel space 64–5; and Scientific Management 68–8; sequential space 64, 65; socio-fugal aspects 14; and status of individuals 14–15; transitional space 69–70, 78–9
Ogander, Totta 50
Ohta, H. 111, 112, 113, 114 Olivetti 168
on-the-job training 111–12, 114 open space concept 42 openness 134 organic structures 25
organisational change 87–90; cycles of change 72
organisational effectiveness 19 organisational redundancy 14
organisational structure 5, 23–34; clicks and mortar 31–4; hierarchies 25; history of 24–5; Internet-only 32; mechanistic 25;
networked organisations 27–31, 55;
organic 25; sustainable configurations 25 Orlikowski, W. 89, 100, 141, 142
Ormerod, M. xiv, 37, 39–58 Otis, Elisha Graves 67 outsourcing 26 parallel space 64–5 Parker, S. 112
passenger lifts 67–8, 78 Pawley, M. 71 Pedlar, M. 128 Pennock, G.A. 129 Peppard, J. 10
personal identity, and work 156 Pettigrew, A.M. 158
Piercy, N.F. 29, 33 Pitt, M.R. 127, 128 planning legislation 53 Porter, M. 29
Postgraduate Education Allowance (PGEA) 132 Prahalad, C.K. 30
problem-solving skills 9 product life cycles 168 Prokopenko, J. 116 prototyping 85–8, 89
psycho-physiology of knowledge management 123, 135 public organisations 48 quality of life 8–10, 52 Qvortrup, L. 92 Rahikkala, T. 160, 161
Rapp, B. xiv–xv, 123–4, 139–51 Raven, B. 128, 129
real estate management 16 Reich, R.B. 8
Reid, A. 51 relationships 10–11
remote working 14; see alsoteleworking research methodologies 124–5, 155–69;
action research 158; conceptual-analytical approaches 157, 164–5; innovation- building approaches 160–4; mathematical approaches 157, 158–60; theory-creating approaches 158, 166–7; theory-testing approaches 157, 166
research philosophies 155
restructuring traditional businesses 24 Revans, R. 128, 131
Reynolds, M. 128 Robertson, K. 1, 2 Robey, D. 88, 89, 90, 100 Robinson, M. 1, 23–4, 27, 30 Roethlisberger, F.J. 129 Rognes, R. 143 role of architects 76–7 Romm, N.R.A. 163, 164 RS Components 31 Saaty, T.L. 62 Sako, M. 111
salary structure in Japan 107, 110, 117 Saljo, R. 128
Sambamurthy, V. 167 Sandberg, J. 166 Sanga-Saby 50 Schein, E. 103, 129 Schmitz, J. 143 Schön, D. 88, 127, 167 Scientific Management 68–9 segmentation 8
self-actualisation 53 self-esteem 52, 53 self-realisation 52, 53 self-reflection 89, 90, 91, 94–7 sequential space 64, 65 Seth, J. 30
Shozugawa, Y. 114
sick building syndrome 41, 46 Siebert, P. 75–6
Siegel, D. 24 silent language 84 single-loop learning 81, 88 Sisodia, R. 30
Sitkin, S.B. 141 situated design 85–6 Skåmedal, J. 142 skill formation 111–14 skyscrapers 67–8 Smith, G.F. 155, 162, 163 Snow, C.C. 25
social elements of learning 127–8 social life/work life boundaries 14 social spaces 18
software configuration management 161, 162–3 software development companies 26, 159–60,
166–7
space seeoffice space Sparrow, P.R. 9
specialised knowledge 13–14 Spinks, W. xv, 81–4, 103–27, 139