وزارة اﻟﺗﻌﻟﯾم اﻟﻌﺎﻟﻲ Ministery of High Education ﺟــﺎﻣـﻌــﺔ اﻟــدﻣـــﺎم

Teks penuh

(1)‫وزارة التعليم العالي‬ ‫جــامـعــة الــدمـــام‬ ‫عمادة االتصاالت وتقنية المعلومات‬. Ministery of High Education University of Dammam Deanship of ICT. ICT Service Request Form. Deanship of Information & Communications Technology, Building 900 Tel. (933)3331111- - [email protected] Date: __________/______/___________ Time: _______:_________:_______. Section I. Personal Information. Name ________________________________________________________________________________________________ ID Number _______________________________________ Email Address ________________________________ Department/Office __________________________________________ Phone Number/Ext _________________________________ Office Location _________________________________________ Office Title _______________________________________ NOTE: Student should use their department Dean›s phone number and office location. p Faculty p Management p Adjunct Faculty p Graduate Student p Undergraduate Student p Other: p Vendor p Staff New Employee: start date: _______/______/________. New Student: start date ________/______/_______. Temporary Employee: start date: _______/______/________. Section II: Service Requests- Check all that applies Communications Services Request E-Fax number Request WebEx Account Request new IPT Request new Softphone Request voice Mail Request Email/Domain account Database Request create database Schemes Request create database Users Request database consultations Request Backup Database Request grant Database Users Permissions Hardware Request install or replace Cisco IP-Phone Request install New PCs Request installing or replace PCs peripherals ( printer , scanner etc) Request maintenance for PCs peripherals ( printer , scanner etc) Private Cloud Request VMs Decommission VMs. Software Request installing printer drivers or connect printer to the network Request Format Damage PC Request Installing Software on Labs PCs Request Join PC to the Domain Request create a new network account or email account Request Share folder in servers Request remote assistance Request reset password Request developing applications Request Software Consultations Request installing or activate application license Portal Request Access Permissions to UD›s Portal Request Create web Page Request Create Spaces for ( Deanship, College, department, Lecturer) Request updates of web page contents Security Request block or unblock or filter network traffic ( website, protocol, port) Request Publishing Services Outside UD Request remote access through VPN (Add/Modify/Delete/Troubleshoot). Network Request Data Center service (Internet & Servers Connectivity) Request installing digital signage on monitors (internal advertising system Request maintenance installing digital signage on monitors (internal advertising system) Request Fix Existing Cable Node Request installing New Video Conference Device Request installing Maintenance & Modification Video Conference Device Request Multiple Video Service Calls (MCU Servers) Request Network Ports Checkup Request New Cabling Nodes Request Network Checkup for a building (Connection, Traffic to & from the building) Request Recording Video Conference Meeting (Content Server) Request Scheduling Video Conference Meeting (Internal & External Call) Request Video (Call, Meeting, Presentation) Real Time Support Request installing Wireless LAN Request Maintaining of exciting wireless LAN Web Request posting new content on website ( event, news) Request creating a new webpage Request website access permission Employee Development Request Hosting Training Material in ICT servers ( video , pdf etc). ___________________________________________________________________________________________________________ Signature of Applicant. Date. Signature of Dean/ Department Head/ Supervisor. Date. Section III. OFFICIAL USE ONLY. Eligibility Criteria The user Ma3ek Package p Ma3ak Platinum (Rector & VRs) p Ma3ak Gold (Deans & GMs) p Ma3ak Students The user request is consistent with the allotted package . p p p. Ma3ak Silver (Academic Staff ) Ma3ak Bronze (Employees) Bundle Yes. p. No. If request is Not consistent, describe the reason: ______________________________________________________________________________________ _______________________________________________________________________________________________________________________________. Section IV: Approval _______________________ Signature . _________ Date. (2)