Fifth Course Level
Negotiation Management And Conflict Resolution
Course Title
3 hours Credit Hours
MGMT 383 Course code
Arabic Teaching Language
None Pre-required
courses
Course Description
This course introduces definition of negotiation and conflicts and crises. It introduces students to the theories of organizational and personal conflicts and solutions and applications. It summarizes of the most important tracking methods of union and negotiation. Further, it displays the dimensions of these conflicts on a personal level, historical and political.
Course Aims:
• Acquiring the methods of dealing with the crisis and the reasons they arise.
• Introducing students to the management negotiating strategies, and crisis management.
• Acquiring the stages of negotiation and the role of good offices, mediation and bargaining.
• Raising awareness among students on how to manage crisis and the ability to negotiate.
Course Contents:
• Negotiation and conflict and crisis definition.
• The most important theories of organizational and personal conflicts and solutions and applications
• Negotiating and tracking and Union roads as a means to resolve conflicts.
• Dimensions of the conflict on a personal level, historical and political.
• Methods of dealing with the crisis and its reasons.
• The most important negotiating management strategies, and crisis management.
• Environment as a source of conflicts and crises.
• Stages of negotiation and the role of good offices, mediation and bargaining.
• How to manage conflicts and planning for the management of potential conflicts.
• ICT and its role in the negotiation and conflict resolution.
