Results of the questionnaire to measure the satisfaction of the male and female students with

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Measurement and Assessment Unit

Results of the questionnaire to measure the satisfaction of the male and female students with

the quality of student services (1442 AH)

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University Vice Rectorate for Development and Quality Measurement and Assessment Unit

Analysis of the results of the questionnaire to measure the satisfaction of the male and female students with the quality of student services (1442 AH)

This analysis was based on a survey designed specifically to measure the satisfaction of the male and female students with the quality of student services. The study included six themes:

First theme: Student Affairs Second theme: Cultural activities Third theme: Sports activities Fourth theme: Nutrition Services Fifth theme: Medical services

Sixth theme: Admission and Registration

The total number of Physical Therapy and Health Rehabilitation male and female students who responded to this survey (sample size) was 117 students distributed as follows:

According to section:

The survey used the five-point scale (Likert scale), and the mean and orientation were calculated for each item. The orientation (degree of agreement) was based on the weighted average as follows:

Section Number Percentage

Female students 58 49.6

Male students 59 50.4

Total 117 100.0

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Weighted average value Position (degree of agreement) Less than 1.80

Very Low (V. Low)

From 1.80 to less than 2.60 Low

From 2.60 to less than 3.40 Average

From 3.40 to less than 4.20

High Greater than or equal to 4.20

Very High (V. High)

To verify the validity and reliability of the statements in each theme, the validity and reliability (Alpha Cronbach) was tested on the questionnaire as follows:

Validity and reliability coefficient of the questionnaire:

Theme Titles of the themes of the questionnaire

Number of items in each theme

Alpha Cronbach reliability coefficient

First

Student Affairs

₇ _0.936

Second

Cultural activities

₆ _0.920

Third

Sports activities

₆ _0.963

Fourth

Nutrition Services

₅ _0.918

Fifth

Medical services

₄ _0.920

Sixth

Admission and Registration

₈ _0.926

Where the scale showed the validity and reliability of all the themes of the questionnaire.

The following is a summary of the results of the survey and analysis of the results:

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First Theme: Student Affairs

Statement Strongly Agree Agree Not Sure Disagree Strongly

Disagree Weighted Average

Degree of agreemen

t

% of agreemen

N % N % N % N % N % t

1

. The Student Affairs officer knows how to

receive students 41 35.0 43 36.8 27 23.1 3 2.6 3 2.6 4.0 ^High 71.8

2 .

The Student Affairs officer answers all the questions of students in the manner and

speed required 37 31.6 36 30.8 28 23.9 11 9.4 5 4.3 3.8

High

62.4

3 .

The Student Affairs officer provides

brochures to help the student to familiarize himself with the University's regulations and

byelaws 36 30.8 29 24.8 34 29.1 11 9.4 7 6.0 3.6

High

55.6

4

. Student Affairs services are easily accessible 35 29.9 42 35.9 28 23.9 6 5.1 6 5.1 3.8 ^High 65.8

5

. Places for the provision of student services

are appropriate 34 29.1 32 27.4 30 25.6 17 14.5 4 3.4 3.6 ^High 56.4

6

. The university organizes training courses to

develop students' skills. 33 28.2 35 29.9 27 23.1 16 13.7 6 5.1 3.6 ^High 58.1

7 .

I am generally satisfied with the quality of the services provided by the Student Affairs

at the university 30 25.6 43 36.8 27 23.1 9 7.7 8 6.8 3.7

High

62.4

Overall result of the theme 3.7 High 61.8

The brief results in the above table show that the satisfaction of the students with the first theme of the questionnaire

was “high” with an overall weighted average of “3.7”.

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Second Theme: Cultural activities

t

N % N % N % N % N % t

1 .

The university offers students the opportunity to participate in cultural

activities 43 36.8 50 42.7 15 12.8 4 3.4 5 4.3 4.0

High

79.5

2

. Cultural activities at the university are

publicized and activated 33 28.2 50 42.7 21 17.9 7 6.0 6 5.1 3.8 ^High 70.9

3

. Cultural activities are diverse 36 30.8 46 39.3 21 17.9 8 6.8 6 5.1 3.8 High 70.1

4

. The rewards allocated for cultural activities

5

. The timing of cultural activities at the

university is appropriate 30 25.6 37 31.6 22 18.8 17 14.5 11 9.4 3.5 ^High 57.3

6

. I am generally satisfied with the quality of

the cultural activities at the university 30 25.6 46 39.3 27 23.1 7 6.0 7 6.0 3.7 ^High 65.0

Overall result of the theme 3.8 High 66.2

The brief results in the above table show that the satisfaction of the students with the second theme of the questionnaire was “high” with an overall weighted average of “3.8”.

Third Theme: Sports activities

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University Vice Rectorate for Development and Quality Deanship of Quality and Academic Accreditation

t

N % N % N % N % N % t

1 .

The university offers students the opportunity to participate in sports

activities 30 25.6 42 35.9 20 17.1 17 14.5 8 6.8 3.6

High

61.5

2

. Sports activities at the university are

publicized and activated 27 23.1 34 29.1 28 23.9 16 13.7 12 10.3 3.4

High

52.1

3

. Sports activities are diverse 29 24.8 38 32.5 29 24.8 12 10.3 9 7.7 3.6 ^High 57.3

4

. The rewards allocated for sports activities

5

. The timing of sports activities at the

university is appropriate 25 21.4 37 31.6 34 29.1 11 9.4 10 8.5 3.5 ^High 53.0

6

sports activities at the university 22 18.8 41 35.0 27 23.1 16 13.7 11 9.4 3.4 ^High 53.8

The brief results in the above table show that the satisfaction of the students with the third theme of the questionnaire was “high” with an overall weighted average of “3.5”.

Fourth Theme: Nutrition Services

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t

N % N % N % N % N % t

1

. The location of the cafeteria is suitable for

students. 40 34.2 39 33.3 13 11.1 9 7.7 16 13.7 3.7 ^High 67.5

2

. The contents of the cafeteria meet the

wishes of students. 22 18.8 28 23.9 13 11.1 9 7.7 16 13.7 2.5 ^Low 42.7

3

. The prices of cafeteria services are

appropriate. 16 13.7 20 17.1 10 8.5 14 12.0 57 48.7 2.4 ^Low 30.8

4

. The contents of the cafeteria (food-drink)

are clean 23 19.7 35 29.9 27 23.1 9 7.7 23 19.7 3.2 ^Average 49.6

5

the cafeteria services at the university 21 17.9 24 20.5 19 16.2 15 12.8 38 32.5 2.8 ^Average 38.5

Overall result of the theme 2.9 Average 45.8

The brief results in the above table show that the satisfaction of the students with the fourth theme of the questionnaire was “average” with an overall weighted average of “2.9”.

Fifth Theme: Medical services

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t

N % N % N % N % N % t

1

. The University has a medical clinic to

provide health services to students 28 23.9 43 36.8 30 25.6 9 7.7 7 6.0 3.6

High

60.7

2 .

The performance of the medical staff in providing health services to students is

efficient 27 23.1 40 34.2 35 29.9 8 6.8 7 6.0 3.6

High

57.3

3

. Access to health services is quick and easy 26 22.2 39 33.3 33 28.2 7 6.0 12 10.3 3.5 ^High 55.6

4

the medical services at the University 29 24.8 38 32.5 32 27.4 8 6.8 10 8.5 3.6 ^High 57.3

The brief results in the above table show that the satisfaction of the students with the fifth theme of the questionnaire was “high” with an overall weighted average of “3.6”.

Sixth Theme: Admission and Registration

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t

% of agreement

N % N % N % N % N %

1 .

I visit the website of the Deanship of Admissions and Registration dar.ju.edu.sa

periodically (at least once a week) 29 24.8 35 29.9 33 28.2 11 9.4 9 7.7 3.5

High

54.7

2

. I visit the Student Portal edug.ju.edu.sa at

least once a week. 58 49.6 42 35.9 10 8.5 4 3.4 3 2.6 4.3 ^{V. High} 85.5

3

. The website's user manual and e-services

are easy and clear. 42 35.9 53 45.3 16 13.7 3 2.6 3 2.6 4.1 ^High 81.2

4

. I can easily access the required service on

the portal. 45 38.5 53 45.3 12 10.3 2 1.7 5 4.3 4.1 ^High 83.8

5 .

I receive the alerts sent by the Deanship of Admissions and Registration periodically via

mobile messages. 34 29.1 33 28.2 25 21.4 14 12.0 11 9.4 3.6

High

57.3

6 .

The staff of the Deanship of Admission and Registration respond to inquiries quickly

and accurately 30 25.6 37 31.6 31 26.5 11 9.4 8 6.8 3.6

High

57.3

7 .

The e-services provided through the Student Portal meet most of the

requirements I need. 36 30.8 47 40.2 25 21.4 4 3.4 5 4.3 3.9

High

70.9

8 .

I am generally satisfied with the services provided by the Deanship of Admission and

Registration. 29 24.8 52 44.4 25 21.4 6 5.1 5 4.3 3.8

High

69.2

The brief results in the above table show that the satisfaction of the students with the sixth theme of the questionnaire

was “high” with an overall weighted average of “3.9”.

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Proposed plans for improvement:

Statements Improvement items

First Theme: Student Affairs Second Theme: Cultural activities Third Theme: Sports activities Fourth Theme: Nutrition Services

2 The contents of the cafeteria meet the wishes of students.

the campus administration will inform the food company about all the student complains and monitor if they manage all the problem or rehired e a new company for food services 3 The prices of cafeteria services are

appropriate.

4 The contents of the cafeteria (food-drink) are clean

5 I am generally satisfied with the quality of the cafeteria services at the university

Fifth Theme: Medical services

Sixth Theme: Admission and Registration

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Action Plan:

No. Recommendations Actions

Assessment Mechanism

or Criteria

Responsible Person

Start Date

Completion Date

1

Update the contents of the cafeteria to meet the wishes of the students

To assign the matter to the Student Activities, Initiatives and Community Service Committee

Redistribution of questionnaire

Program administration

01/09/2021 16/6/2022

2

Prices of the cafeteria services are revised

01/09/2021 16/6/2022

3

Demand the cleanliness of the cafeteria contents

01/09/2021 16/6/2022

Action Plan Analysis (List the strengths and recommendations for improvement of the Action Plan).

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Action Plan Progress Report

1. Progress on Implementation of Previous Year’s Action Plans

Actions Planned

Planned Completi

on Date

Person Responsi

ble

Comple ted

If Not Complete, Give Reasons Proposed action

Ccontact the food company and list the student compliant

29.04.20 21

Program administr ation

Yes

Student’s notification through mobile message

29.04.20 21

Deanship of admission

and registrati

on

Yes

To raise more awareness among the students regarding the significance of these statistics

29.04.20 21

Program administr ation

yes