The procedural Manual for
Contracts authentication
A service enabling organizations to establish, authenticate and terminate contracts electronically for employees. After the employment contract is established, the employee can accept the contract, reject it or request it to be modified through his account on Qiwa platform, in the section of Individuals. In case the two parties accept the contract, it is considered authenticated by the Ministry of Human Resources and Social Development.
In accordance with Resolution of the Council of Ministers no. 195 dated 4/4/1443H, all information and data related to management of contractual relationship have been moved to the Ministry of Human Resources and Social Development, including authenticating employment contracts.
Service of Authenticating and managing contracts
How to authenticate contracts
Organizations
Accepting or requesting modification of the contract or rejecting it
Individuals
Establishing the employment contract
through Qiwa Platform
Video: Steps of establishing contracts -Organizations
How to authenticate the contracts
Design: Steps of Establishing contracts – Organizations
How to authenticate contracts
Steps of Establishing Contracts
Login using Organization’s account Log in
Selecting the Organization's account
Organization’s account eServices
eServices
Managing and authenticating contracts Managing and authenticating contracts
Enter details of contract
Enter data of the employee
Verification Code
Submitting application Enter verification code sent on the
registered mobile
Establishing a new contract
How to authenticate contracts
Design: Steps of authenticating a contract – Individuals
Login on your personal account on Qiwa platform Click
Employment contracts Enter the verification code
sent to your registered mobile
Accepting the offer or requesting it to be updated or rejecting it
Click an offer of employment contracts
Click employment offer
For more information about the service of authenticating and managing contracts, kindly visit the following link:
https://www.qiwa.sa/ar/contract-management
What is Qiwa Platform? (Important to spread awareness about Qiwa platform and defining it).
The main digital platform for all services of Labor sector in Kingdom of Saudi Arabia. It is the unified interface to organize and follow up all transactions among different parties of labor sector including employees, government agencies and private organizations in an automated immediate manner with no need for paper transactions. The Qiwa platform covers the organization's journey from the stage of establishment and growth till expansion. The platform goes hand in hand with the employee through his career path supporting him with all services and tools making an added value to this path. Through the link Qiwa.sa , You can know more details about the services offered by Qiwa platform.
How can contracts be authenticated on Qiwa platform?
The Organization can login to its account, then it can select the service of authenticating contracts. Afterwards, the contract is being established and all its details are entered (personal, and financial data in addition to other optional terms). The contract is then established and its status becomes "waiting for the employee's acceptance". The employee is to login his personal account on Qiwa platform to get more details about the contract, then he shall have an option either to accept or reject the contract. In case of acceptance, the contract's status changes to become "valid".
What are the channels of communication with Qiwa platform in case of any inquiry or a technical failure?
You can contact through clicking the Support button on the website or through calling us on the free-toll no. 920000105
Is there any integration between Qiwa platform and Social Insurance when (the contract is authenticated or modified or in case of termination of Authenticating contracts through Qiwa platform
Common Questions
What is the procedure followed if the contract does not appear in the system of social insurance even after (authenticating, modifying the contract or terminating the contractual relationship) on Qiwa platform?
After (authenticating or modifying the contract or terminating the contractual relationship) on Qiwa platform, the contract shall be directly sent to the social insurance (to register the participant or updating his data or removing him) automatically. In case the employee is not activated on the social insurance system within 24 hours, communication can be made with technical support of Qiwa platform.
Were the employees contracts moved from the platform (Insurance \ Mudad) to Qiwa platform?
Qiwa is the approved platform to authenticate contracts, accordingly, any contract after the date of 10th of June 2022, needs to be authenticated on Qiwa platform by the Organization, according to the resolution of the Council of Ministers that provides the Ministry of Human Resources and Social Development shall manage the contractual relationship between the Organization and the Laborer (for Saudis / Expatriates).
Shall authenticating the contract be available on platforms of Qiwa, Social Insurance, and Mudad?
In accordance with the resolution of the Council of Ministers that provides the Ministry of Human Resources and Social Development to manage the contractual relationship, while Qiwa platform is the approved tool in this regard, accordingly, Owners of organizations and their representatives shall authenticate contracts of laborers through Qiwa Platform. Authentication on Qiwa includes (registration, update and removal) of participants. This shall help unify the client's journey where contractual relationship can be initiated and terminated through Qiwa.
What is the procedure to be followed in case the employee rejects the contract?
When adding a contract by an Organization, the employee shall have a period of ten days to accept or reject the contract. If the employee does not respond, the status of the contract shall be considered (cancelled – no response from the employee). The
Authenticating contracts through Qiwa platform
Common Questions
Can contracts be modified before employee’s acceptance?
Yes, contracts can be modified before employee’s acceptance.
Can the contract be modified on Qiwa after the employee’s acceptance?
Yes, the contract can be modified by the Organization after the employee’s acceptance, but this requires employee’s acceptance on the modification.
Shall authenticating contracts on Qiwa be migrated and moved through stages or directly for all?
All authenticated contracts were migrated and moved from the Social Insurance system to Qiwa platform on 10/06/2022
Shall a message be sent to the employee from Qiwa in case of authenticating the contract?
A message shall be sent to the employee from Qiwa platform indicating that there is a contract waiting for review and acceptance or rejecting
