THANH PHO HO CHI MINH DAY MANH XAY DUNG CHINH QUYEN DIEN TV
PHAM NGOC HOA (*) TSTRirOWG QUANG KHAI n
Tom tat: Xay dUng chfnh quyen dlin td dang li xu hudng cOa nhieu thinh phd Idn tren thd fidi nham nang cao khi nang ket ndi lien thdng, tich hdp, chia s§, sd dung l$i thdng tin, ed sd id li$u..., tao thuin Idi trong giii quyet nhanh chdng cac thu tuc hanh chinh cho cac to chUe, ioanh nghiip va ngudi dan. Bai viet neu len ket qui budc dau va nhdng giii phip trong viec xay ddng chinh quyen dien td eOa Thanh phd Hd Chi Minh dap dng yiu ciu phit triSn kinh td - xa hoi trong giai doan hidn nay.
Ttn<h6a: Chinh quyen dien td; thinh phd Ho Chi Minh.
Abstract: Building up e-government is a common trend in many big cities in the world in order to enhance the interconnection, integration, sharing, and use of information and database, etc. to facilitate quick resolution of administrative procedures for organizations, enterprises, and people. This paper sets out initial results and solutions in building up e-government of Ho Chi Minh City to respond to socio-economic development in the current period.
Keywords: E-Government; Ho Chi Minh City.
Ngay nhan bii: 26/9/2019 Ngiy bien tap: 12/11/2019 Ngiy duyet dang: 15/4/2020 1. Ket qui dat dUdc trong xay dUng chinh
quyen dien tii tai Thanh pho Hd Chi Minh Trong thdi dai cich mgng cdng nghiep 4.0, t o i n cau hda la xu hudng chung eua the gidi, khdng mdt qude gia hay nen kinh te nao tdn tai rieng l i , tach biet. Trong nhQng nam g i n day, Thinh phd Hd Chf Minh da va dang tfch cgc trien khai xay dgng ddng bp he thdng chfnh quyen dien tQ tren nhieu ITnh vge,.., nham tao thuan Ipi cho nggdi dan, doanh nghiep. Viee Thanh phd Hd Chi Minh xay dUng chfnh quyen dien tQ la cap thiet de dap Qng nhu eau quan ly dd thj vdi sd lupng hd sd can g i i i quyet hang nam len tdi gan hai chgc trieu hd sP.
Chfnh quyen dien tQ dUpc hieu la chfnh quyen Qng dyng cdng nghe thdng tin v i truyen thong nham nang cao hieu igc, hieu qua hoat d6ng eua ed quan nha nUde, tang eudng cong khai, minh bgch thdng tin, cung Dap dich vu cdng tdt hdn cho ngQdi dan va
rh (**) ^^^ ^'^" Chinh trj khu vt/c IV, Hgc vien Chinh tri qud'c gia Ho Chi Minh
doanh nghiep; gdp phan thgc hien hieu q u i cdng cupc c i i cich thu tuc hanh chinh va c i i thien mdi trUdng dau tU. TU nam 2010, Thanh phd Hd Chf Minh da tap trung xay dung chinh quyen dien tQ lien thdng tren cd sd trien khai he thdng "mot cQa dien tQ", "mdt cQa lidn thdng" vdi nhieu djch vu cdng true tuyen. De trien khai ed hieu qua chfnh quyen dien tQ, ngay 28/9/2018, Uy ban nhan dan (UBND) Thanh phd Ho Chf Minh da ban hanh Quyet djnh sd 4250/QD-UBND "Ve phe duyet kien true chinh quyen dien tQ Thanh phd Ho Chi Minh" nhim hien thye hda md hinh chinh quyen dien tQ, Theo do, kien true chfnh quyen dien tQ dQpc ap dyng cho Van phdng UBND thanh phd va eac sd, UBND 24 quan, huyen, 322 phQdng, xa, thi trin, cac ban, nganh va ddn vj trpc thupc. Mo hinh chfnh quyen dien tQ Thanh phd Hd Chi Minh gdm cd: cdng thdng tin, cdng tich hpp djch vy cdng trgc tuyen va cdng tiep nhan y kidn, phin anh cua ngUdi dan; xay dung mdi trudng lam viec eong t i e dung chung; dich vy tich hpp va chia s i dQ lieu; eac Qng dgng chuyen nganh, he
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; u n g d a n g t i c h c u e t r i e n k h a i c i c g i a i p h a p i h a m d a y m a n h t u y e n t r u y e n , h u d n g d i n i g u d i d a n t h a c h i § n d j c h v u c d n g t r u e t u y e n ; rong d d , v i e c Ung d y n g c d n g n g h e t h d n g tin rong c a p gia'y c h Q n g n h a n d a n g ky ho kinh I o a n h v a c a p p h e p x a y d g n g ket q u a t h i e t h y e , m a n g lai n h i e u t i e n fch c h o n g u d i d a n 'a d o a n h n g h i e p , t r o n g n a m 2 0 1 8 da c d
?.832 h d s d d a n g ky h d kinh d o a n h dUdc n o p r y e t u y e n g i i i q u y e t d u n g t h d i g i a n , t h n h t u l a t t y le 1 0 0 % ; n g o i i ra, t r o n g t d n g s d 3.095 i d s d c a p p h e p x a y d u n g , c d 1.248 hd s d i d p q u a m a n g tQ t r a n g d i c h v g c d n g T h a n h ) h d H d C h f M i n h v a Qng dQng " B i n h T h g n h r g c t u y e n " , c h i e m ty le 4 0 , 3 % . P h d n g q u i n y x u a t n h a p c i n h t h u g c C o n g an T h a n h p h d Hd C h f M i n h , t r o n g q u y 1/2019 da t i e p n h a n Idn 5 6 . 0 0 0 ho s d , t r o n g d d h d s d khai t r g c u y e n c h i e m g i n 8 4 % . S a u 12 g i d tQ khi n o p i d s d , n g u d i d a n c d t h e tra cQu t h d n g tin tinh r a n g g i i i q u y e t h d s d n g a y t a i w e b s i t e h o a c h d n g q u a d j c h v g tin n h i n S M S , h 6 p t h g hoai'^'. TQ k e t q u a cQa q u a n 1 , q u a n 12, l u a n B i n h T h g n h , T h a n h p h d da m d r g n g
;ay d u n g c h f n h q u y e n d i e n tQ ra eae q u a n , l u y e n k h a c . Khi ngUdi d a n d e n l a m ho s d , l e u t r o n g ITnh v g e ed d j c h v u c o n g trUe t u y e n hp tjeh, lao d d n g , x a y dgng,,,) thi c a n bd l U d n g d a n ngUdi d a n lam hd s d q u a m a n g .
"heo S d T h d n g tin v a T r u y e n t h d n g T h a n h i h d H d C h f M i n h , nhQng s a n g k i e n , e a c h i a m lay, h i e u q u a t r o n g c d n g tac cai e a c h h a n h :hinh d a g d p p h a n t a o n e n s g lan t o a m g n h ne t r e n t o a n T h a n h p h d , tinh hinh sQ d u n g Ijch v y c o n g t r g c t u y e n c a p q u a n , h u y e n c d ,U c h u y e n b i e n ro n e t . T i n h d e n h e t t h a n g i / 2 0 1 9 , toi^S s o d i c h v u e o n g t r u e t u y e n t r e n lia b a n T h a n h p h d t h g c h i e n la 8 0 7 d j c h v y ;
t r o n g d d , mQc dp 3 l i 6 9 1 , mQc d p 4 l i 116.
D a y la t i e n de q u a n t r g n g d d t h a n h p h d H d C h i M i n h h o a n t h i e n c h i n h q u y e n d i e n tQ.
K h d n g ehl p h g c vy ngQdi d a n , chfnh q u y e n d i e n tQ tai T h a n h p h d H d C h i Minh da t g o d i e u k i e n g i u p c i c d o a n h n g h i e p t r o n g v i e c c a p p h e p , t g o ra quy trinh n o p h d s d t h u e v i c i c v a n b i n k h a c rd r a n g , m i n h b a c h . C g t h e , v i 6 c khai b a o t h d n g tin ke khai t h u e , t h a y vi p h i i c h d d p i de n o p ho s d , d o a n h n g h i e p e h l c a n t h a o t a c t r e n m a y tinh la da h o i n t i ' t thCi t y c , tiet k i e m rat n h i e u t h d i gian, chi phf di lai, in a n .
T u y n h i d n , q u a trinh x a y d g n g c h i n h q u y e n d i e n tQ t a i T h a n h p h d H d C h i M i n h c d n g a p k h d n g it k h d k h a n , v Q d n g m i c . D d l a , h i e u q u a khai t h a c , sQ d u n g eae d!eh v u c d n g t r g c t u y e n c h u a c a o . C h i n h q u y e n c a c c a p d T h a n h p h d H d Chf M i n h d a c u n g c i p n h i e u djch vy c d n g t r g c t u y d n n h u n g ty 16 n g u d i d a n v a d o a n h n g h i e p sQ d y n g djch v u c 6 n g trQc t u y e n c d n t h a p . D a s d n g u d i d a n v i n ed nhu c a u trQc t i e p d e n c a c c d q u a n c d n g q u y e n de giai q u y e t , c h u a c d t h d i q u e n sQ d g n g c d n g n g h e t h d n g tin de g i i i q u y e t eac t h u t u c h i n h c h i n h , chUa h i e u rd c a c Ipi ieh m a c h i n h q u y e n d i d n tQ m a n g Igi... B e n c g n h d d , c a c d j c h vy c d n g t r g c t u y e n chUa t h a t sQ d d n g b6 va h o a n t h i e n , c h u y e u m d i d a t mQc dp 3. T h e o S d T h d n g tin v i T r u y e n t h d n g T h a n h p h d H d Chf M i n h , d e n nay, eae d i c h vy c o n g t r g c t u y d n mQc d p 3, mQc do 4 c h u y e u dUdc t h u e h i e n b d i e a e s d , c d n 6 c a p h u y e n v i e c n a n g c a p tQ mUc dp 3 len mQc dp 4 g a p m d t s d t r d n g a i . V i t h e , n g u d i d a n , d o a n h n g h i e p c h u y e u v a n c h i d p e t h d n g t i n , t a i ve va d i e n c a c t h o n g tin v a o c a c b l e u m l u , hd s o chU chQa t h g c h i e n dUdc c a c giao djch h o a n c h i n h v a t h a n h t o a n chi phf t r u e t u y e n . M a t k h a c , n g u d n n h a n lUe e h o c h i n h q u y e n d i e n tQ c d n h a n c h e ca ve s d IQdng v a c h a t iQpng;
kinh p h i d a u t u eho Qng d y n g e o n g n g h e t h d n g tin e d n h a n h e p ; s g lien t h d n g , tfch h p p dQ lieu giQa eac c a p , c a c n g i n h lien q u a n chQa t h d n g s u d t ; chUa c 6 d a y du quy d i n h p h i p luat ve c u n g c a p v i sQ d g n g d j c h v y c d n g t r g c t u y e n .
To chuc nha nuoc so 4/2020
thdng b i o d i m an ninh, an toan thdng tin.
Kien true chinh quyen dien tQ cua Thinh phd ehu yeu dupe xay dgng cho cac sd, ban, nginh, quan, huyen, phgdng, xa trong toan Thanh phd de tham chieu, tuan thu khi xay dgng ke hoach va trien khai cac giii phap Ung dgng cdng nghe thdng tin mdt each ddng bd, thdng nhat. Kidn true chfnh quyen dien tQ dQdc xay dgng dga tren eac cdng nghe mdi nhu Internet van vat (loT), cd sd dQ lieu idn (big data), tri tue nhan tgo (AI), cdng nghe ehudi khdi (blockehain), cdng nghe trp ly i o , rdbdt th6ng minh.,, Vdi kien true nay, Thanh phd dat myc tieu dap Qng nhu cau thuc te cua ngudi dan, doanh nghiep de trinh lang phi, trung lap, tiet kiem ngan sich, Nhin chung, ha t i n g cdng nghe thdng tin va truyen thdng dupe dau tuday dij, dap Ung nhu c i u Qng dyng eong nghe thdng tin vdi cac trung tam dQ lieu tren dien toan dam may; 805 ddn vj ket noi bang dudng truyen bang thdng rpng, b i o mat. He thdng thu dien tQ (mail.tphem.gov.vn) da trd thanh phUPng tien trao ddi thong tin chfnh thUe giQa c i c cP quan, to ChQc nha nade, can bp, cdng ehQc Thanh phd vdi to ehQc, ea nhan ngoai xa hdi dQdi dang thu dien tQ, gdp phan cai each hanh chfnh, giim van b i n giay td, thgc hien tiet kiem, tang hieu qua trong hoat dgng quin ly hanh chfnh nha nUdc. Chfnh quyen dien tQ tgi Thanh phd Hd Chf Minh dUdc cung cap qua:
Thd nhi't, cdng thdng tin chung eija Thanh phd:
hochiminhcity.gov.vn. Day la ndi cap nhap thdng tin, tin tUc va ke hoach chung tQ chinh quyen Thanh phd. Cdng thong tin nay dgt mQc dp 1 va mQc dp 2, ed the truy cap den t i t ca cdng thdng tin nhd khac trong Thanh phd. Thd hai, edngthdng tin thu tuc hanh chinh va cdng tiep nhan, xQ ly hd sd djch vy cdng trQc tuyen chung cua Thanh phd. Trong dd, diehvucong.hochiminhcity.gov.vn la dja chi tiep nhan va xQ ly hd sd, cung cap djch vu cdng trQc tuyen cua Thanh pho. NgUdi dan se nop hd sd true tiep tren trang web nay de dang ky cac loai gia'y td, h o i n thanh cac thiJ tyc hanh chfnh, hoac dupe d i n ddn eae trang web khic de xQ ly nhU hotichtruc- tuyen.moj.gov.vn (dang ky khai sinh, khai tQ,
ket hdn trgc tuyen); thutuchanhehinh.hochiminh city.gov.vn la dia chJ thdng tin va hudng din ve thu tge hanh chinh (mQc dp 2), tidp nhgn phan anh, kidn nghj ve cac thu tge hanh chfnh cOa ngadi dan. Nhin chung, eac djch vg nay chi nam d mQc dp 3, tQc nop hd sd v i hen lich den cd quan cy the giii quyet. Ch? mot sd it thu tgc hanh chfnh va djch vy cdng dupe cung cap d mUc dp 4.
Hien nay, Thanh phd Hd Chf Minh tiep tgc trien khai va ket ndi lien thdng phan mem ddn tat ea sd, ban, nganh, UBND cac qu$n, huyen va phadng, xa. Hien c6 100% sd co quan quin ly nha nUdc tQ cap Thinh phd ddn cap quan, huyen v i phUdng, xa da sQ dyng on djnh va hieu q u i pham mem. Van phdng dien tQ dQpc thuc hien rgng rai tren toan thanh phd, vdi 100% quan (24/24 ddn vj) va 72% sd, ban, nganh (48/66 ddn vj) da tridn khai 6 phan mem thupc nhdm mdi trUdng lam viee dien tQ. Cac Qng dyng then khai tren thgc te bao gdm he thdng quin ly van bin va hd sd eong viee eho phep ket ndi tQ van phdng UBND Thanh phd va eac quan, huyen, cd quan chQe nang, Cg t h i , he thdng Ijch cdng t i e , thg mdi hpp qua SMS, email, smart- phone giup thdng tin nhanh chdng va tiet kiem ehi phi, ngoai ra edn cd cic Qng dyng thac te khac dang ehu y nhU phdng hpp true tuyen cd dp bao mat cao giup mpi thQ minh bgch, d l dang hdn. Chi trong nam 2018, Thanh phd da Ung dyng cdng nghe thdng tin rpng va cd chieu sau trong ITnh vge quan ly nha ngdc, hd trd hieu q u i cdng t i e cai cich hanh chfnh, the hien qua van phdng dien tQ vdi 753 ddn vi lien thdng van ban, dieu hanh qua mgng; 3,4 trieu van b i n dien tQ; 21,600 hop dien tQ'^'... Cd the ndi, quan 1 la "hat nhan" dau tien eua chinh quyen dien tQ, nhieu djch vy cdng trgc tuyen da ehgm tran mQc dp 3, mUc dp 4 nhU: c i p phep kinh doanh hp ea the, ci'p ban sao trich Igc h6 tjch, cap phep xay dUng, bao cao khai lao dpng, cap chQng nhan an toan ve sinh thuc pham. Ben canh dd, 6 trang thdng tin dien tCl
"2 chieu" cd the nhan phan hdi y kidn tO ngQdi dan... Tai quan 12, ben cgnh cac pham mem quan ly dja ban dan cQ va hd sd
To chuc nha infoc so 4/2020
^ng viec dQpc then khai den tQng phudng 5-Office) va cdng thdng tin djch vu cdng Qc tuyen, cdn c6 he thdng tQdng t i c giQa ]inh quyen vdi ngQdi dan qua viec cai dat i n nhidu thiet bj di dpng ndi mgng..., tao leu ki§n jhuan Ipi va nhanh nha't de ngadi i n cd thd p h i n anh bang hinh i n h vdi thdi ian thuc va dja diem d i l n ra su viec, dupe ap nhat ngay cho eac ed quan ed lien quan em xet, xQ ly. Cdn tgi quan Binh Thanh ung dang tfch ege then khai eae g i i i phap ham day mgnh tuyen truydn, hadng dan gadi dan thgc hien djch vy cdng true tuyen;
ong dd, viec Qng dgng cong nghe thdng tin ong cap gia'y chQng nhan dang ky hd kinh oanh va cap phep xay dgng ket qua thiet iQc, mang lai nhieu tien ich cho ngQdi dan ' i doanh nghiep, trong nam 2018 da cd 832 hd sd dang ky hd kinh doanh dQdc nop rgc tuyen g i i i quyet dung thdi gian, trinh tg iat ty le 100%; ngoai ra, trong tdng sd 3.095 id SP cap phep xay dgng, ed 1.248 hd sd idp qua mang tQ trang djch vu cdng Thanh 3hd Hd Chi Minh va Qng dQng "Binh Thanh rue tuyen", chiem ty le 40,3%. Phdng q u i n y xuat nhap c i n h thugc Cong an Thinh phd Hd Chf Minh, trong quy 1/2019 da tiep nhan Idn 56.000 hd sP, trong dd hd sd khai trgc uyen chiem g i n 84%. Sau 12 gid tQ khi nop id sd, ngUdi dan cd the tra eUu thong tin tinh rang giai quyet hd sP ngay tai website hoac h6ng qua djch vg tin nhan SMS, hop thg hoai'^'. TQ ket qua cija quan 1, quan 12, luan Binh Thgnh, Thinh pho da md rpng cay dung chfnh quyen dien tQ ra cac quan, luyen khac. Khi ngQdi dan den lam hd sd, leu trong ITnh vge ed djch vy cdng trgc tuyen hd tjeh, lao dpng, xay dgng.,.) thi can bo iQdng d i n ngUdi dan iam hd sP qua mgng.
rheo Sd Thdng tin va Truyen thdng Thanh )h6' Hd Chi Minh, nhQng s i n g kien, each lam lay, hieu qua trong cdng t i c cai each hanh :hfnh da gdp phan tgo nen sg lan tda manh ne tren toan Thanh phd, tinh hinh sQ dyng ijch vy cdng trgc tuyen cap quan, huyen cd iU chuyen bien ro net. Tinh den het thing i/2019- tdng sd dich vg eong trgc tuyen tren lia ban Thanh phd thue hien la 807 djch vg;
trong dd, mQc dp 3 la 691, mQc dp 4 l i 116.
Day la tien de quan trpng de thanh phd Hd Chf Minh hoan thien chinh quyen dien tQ.
Khdng chi phgc vy ngQdi dan, chfnh quyen dien tQ tgi Thanh phd Hd Chi Minh da tgo dieu kien giup eae doanh nghiep trong viee cap phep, tao ra quy trinh nop hd sd thud v i eae van b i n khic rd ring, minh bach. Cu the, viec khai b i o thong tin ke khai thue, thay vi phai chd dpi de nop hd sP, doanh nghiep ehl can thao t i e tren m i y tinh la da hoin tat thij tue, tiet kiem r i t nhieu thdi gian, chi phf di Igi, in an.
Tuy nhien, q u i trinh xay dung chfnh quyen dien tQ tai Thanh phd Ho Chi Minh cdn gap khdng ft khd khan, vUdng mac. Dd la, hieu q u i khai thac, sQ dgng eae dich vy eong trgc tuyen chua cao. Chfnh quyen c i c cap d Thanh phd Hd Chf Minh da cung cap nhieu djch vy cdng true tuyen nhung ty le ngudi dan va doanh nghiep sQ dung djch vg cdng trgc tuyen edn thap. Da sd nggdi dan van cd nhu cau trgc tiep den eae cd quan cdng quyen de g i i i quyet, chua ed thdi quen sQ dung cdng nghd thdng tin de g i i i quyet cac thu tyc hanh chfnh, chua hieu ro c i c Idi ich ma chfnh quyen dien tQ mang Igi... Ben cgnh dd, cac djch vu cdng trgc tuyen chga that sg ddng bd va hoan thien, chu ydu mdi dat mQc dd 3. Theo Sd Thdng tin va Truyen thdng Thanh phd Hd Chi Minh, den nay, eae djch vg c6ng trgc tuyen mQc dp 3, mQc do 4 ehu yeu dQpc thUc hien bdi cac sd, edn d cap huyen viee nang cap tQ mQc dp 3 len mQc dp 4 gap mot sd trd ngai. Vi the, ngQdi dan, doanh nghiep ehu yeu v i n ehi dpc thong tin, t i i ve va dien cac thdng tin vao c i c bieu m l u , hd sd chQ chaa thgc hien dQdc cac giao dich h o i n chinh va thanh toan chi phf trgc tuyen. Mat khac, ngudn nhan lUe cho chfnh quyen dien tQ edn hgn che ca ve sd lupng va c h i t lupng;
kinh phi dau tU eho Qng dung cdng nghd thdng tin cdn hgn hep; sg lien thdng, tich hpp dQ lieu giOa c i c cap, cac nganh lien quan ehua thdng sudt; chua ed day du quy djnh phap luat ve cung cap va sQ dyng djch vu cdng trgc tuyen.
To chuc nhd nuoc so 4/2020
2. Mot so giii phap nham hoan thien chfnh quyen dien tijf tai Thanh pho Hd Chi Minh hien nay
M6t li, day mgnh tuyen truyen, khuyen khich nggdi dan, doanh nghiep sQ dung djch vg cdng trgc tuydn trong toan xa hdi. Chinh quyen Thanh phd Hd Chi Minh can xay dgng va ban hanh cd che, chinh sich khuyen khfch sQ dyng djch vy cdng trye tuyen; thQdng xuyen gidi thieu, quing ba, phd bien va hudng d i n eho ngudi dan ve each thQc sQ dyng, Idi ich cua cac djch vy cdng trac tuyen. TQ dd, tao thdi quen sQ dung miy tinh cho ngQdi dan, tang cadng phUdng thQc lidn lac qua internet giQa ngQdi dan va chfnh quyen. Thinh phd can trang bj them cac cdng cy thuan tien eho ngadi dan, nhat la man hinh c i m Qng vdi giao dien d l sQ dyng dgt tgi UBND eae quan, huyen va eae phadng, xa de ngudi dan thgc hien cac djch vu cdng trUe tuyen.
Hal li, tiep tgc hoan thien va nang cao chat lupng cac dich vy eong true tuydn, nhat la hoan thien hg tang cdng nghe th6ng tin, trong do trpng tam la d i m bao an toan, an ninh th6ng tin khi thgc hien eac giao djch tren m6i trgdng mgng. Vi vay, Thanh phd can nang cap, bao tri he thdng an ninh mang va bao mat cho he thdng trang thdng tin dien tQ cCia cac cd quan nha nQdc, hg ting ky thuat cdng nghe thdng tin va cac phan mem dung chung. Nghien cQu, Qng dung cac phan mem ma ngudn md nham d i m bao an toan thdng tin. Ben cgnh dd, can tap trung nang cao chat iQpng cac djch vy cdng trQe tuyen, nhat la d c i c mQc dp 3 va mQc dp 4. Day l i tieu chi ra't quan trpng de danh g i i mQc dp phat trien eua chfnh quyen dien tQ. Mat khac, Thanh phd can xay dgng mot he thdng cd s6 dQ lieu du Idn va ed sQ lien ket giQa cac sd, ban, nganh'^', Ba la, xay dgng dpi ngu nguon nhan lac du ve sd IQpng, dam b i o yeu cau ve chat lupng cho chinh quyen dien tQ, bao gom:
cdng nghe phin cQng, cdng nghe phan mem, cdng nghiep npi dung sd, Qng dung cdng nghe thdng tin trong eae ed quan nha nude, nhin lUc Qng dyng cdng nghe thdng tin trong cong dong (khi nang sQ dung cua ngUdi dan). Thanh phd can day manh to chQc cac khda dao tgo ngudn nhan IQc cdng nghe thdng tin chat IQdng eao, eac khda dao tao
eong nghe thdng tin eho can bd, cdng ehQc ed du kha nang van hanh, duy tri he thdng chfnh quyen dien tQ cua Thanh phd hogt dgng on dinh.
Bdn li, tiep tuc c i i each hinh chinh, tgo nen tang de Qng dgng cong nghe thdng tin.
Ddng thdi, cong khai thu tgc hinh chfnh, Qng dyng cdng nghe thdng tin trong viec tiep nhan va giii quydt hd sP cho ngUdi dan va doanh nghiep. Lay sg h i i Idng cua ngudi dan v i doanh nghiep lam thUde do hieu qui giai quyet cdng viec hanh chinh theo phUdng cham lam triet de, ddng bd. Chfnh quydn cac cap d Thanh phd Hd Chi Minh can lam tdt c6ng tac xay dgng quy trinh phdi hpp giai quyet cac thQ tyc lien quan ddn sd, nganh, quan, huyen, kem theo thdi gian cg the nham d i m bao sg cong khai v i d l dang theo ddi, d6n dde cung nhu xac djnh trich nhiem eua tQng cP quan, ddn vj. Day mgnh viec cdng khai cac quy thnh hanh chinh v i thCi tyc hanh chfnh tren mgng vdi phQdng cham quyet Net.
Nam li, thanh lap Trung tam bio chf nham phat huy vai trd cua cac cd quan truydn thdng trong viee hd trd thdng tin, gidi thieu, hudng dan cho ngQdi dan thay ddi thdi quen de sQ dgng dich vg cdng true tuyen nhieu hdn, gdp phan nang cao chat lUpng, hieu qua hogt dpng cua cic cd quan, ddn vj trong toan Thanh phd, Vi vay, can ed sU vao cudc cua ea he thdng chinh trj, tU td chUc dang, den chinh quyen va c i c doan the chinh tri • xa hgi, nhi't la d cap phadng, xa, td dan phd. Ngoai ra, Thanh phd Hd Chi Minh can tang cUdng dpi ngu tU van vien de hudng d i n , hd trd cho ngudi dan trong thuc hien djch vg cong trgc tuyen./.
Ghi chu:
(1) Bui Xuan Dung, Then khai chinh quyen dien td gop phin quan ly, phat then kinh td, Tgp chf Cong sin (Hd sd su kien), so 401, ngay 25/6/2019, tr. 15.
(2) Ai Nhan, Ci'p ddi ha chieu qua don giin, Bao Tudi trfe, so 82/2019, ngay 01/4/2019, tr.3.
(3) Nguyin Hai Quan, Thao diem nghen v4 tri tue nhan tao, Bao Tuoi tre, sd 73/2019, ngay 21/3/2019, tr.12.
To chuc nha nuoc s6 4/2020
