TRIEN KHAI CAC BU'OC LTNG DUNG
HE THONG QUAN LY CHAT LU'QNG ISO 9000 TAI THUVIEN TRUdNG OAI HOC N G U Y I N TAT THANH
ThS. Phan Thj Thui^ PhUting Oai hpc Nguyen Tat Thanh
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SO 9000 la bp tieu chuan ve he thdng quin ly chat lUdng (HTQLCL) do Td chi/c Tieu chu^n hoi Qude te ban hanh. Viee i p dyng ISO 9000 d mdt sd nUdc ti-en the gidi trong nhieu nim qua da tao dupc cich lim viec khoa hpc, loai bd dddc nhieu thu tue rUdm r i , riit ngan thdi gian v i giim chi phf, dong thdi lam cho nang lUc, trich nhiem cung nhu y thu'c phyc vy cita cdng chUe, vien chii'c ning len ro ret... Chfnh nhd nhutig t i c dyng ay ma ISO 9000 hien nay dUde xem la mdt trong nhutig giai phip hay, can thiet de nang cao hieu lUe v i hieu qui trong cong t i c quin ly.Nim b i t xu the dd, eic trUdng dai hpe ndi chung v i Dai hpe Nguyen Tat Thinh noi rieng da tin tudng, ehpn ISO 9000 lim cdng eu de quan ly chat lupng va dinh gii chat lUdng dao tao, trong dd Thu vi^n (TV) la mpt trong nhutig bp phin khdng nim ngoai pham vi danh gia nay.
Oe giup ThU vien Oai hpc Nguyen Tat Thanh (TVDHNTT) CO CO sd chuan bj v i trien khai hieu qui HTQLCL ISO 9000 theo ke hoach cita nha trUdng trong thdi gian sip tdi, bii viet tien hinh nghien a i l i v i du^ ra eae bUde trien khai ap dyng ey the tai TV nhUsau:
BUdc 1 : Tim hi^u tieu chuan va x i c djnh phfim vi jkp d^ng
Tim hieu tieu chuan: Tieu chuan ISO 9001:2008 bao gom 8 hang mye: Pham vi ap dyng, Tii li^u vien dan, Thuat ngu" va djnh nghTa, H? thong quan ly chat lUpng, Trach nhiem eiia linh d?o, Quin ly nguon lUc, Tao sin pham va Do ludng, phin tich, eai tien.
Ph^m vi Ap dyng
TV ap dyng HTQLCL ISO 9001:2008 eho cae bp phin sau: Bd ph$n nghiep vy (bien myc, bd sung, quin ly the), bp phin phue vy (kho dpc tai
cho, mUdn ve nhi, phdng tra ciru thong tin), khau sira chi/a thiet bi eiia bp phin ky thuat Ngoai trU khau quan trj mang, quin tri CSDL (thupe bp phan ky thuat) khau ke toin (thupe bd phan nghiep vu), thu nhan phi phat, tien the chin mUdn sich ve nhi (thupe bd phin phyc vy) khdng ap dung theo tieu chuan nay.
Tnfdng hdp ngoai le:
TV loai trU khong ap dyng cic dieu khoan sau day:
Dieu khoin 7.5.2 - Kiem tra xie nhan gii tri sir dyng eiia cie qui trinh; do tat ca cie qui trinh trong HTQLCL ciia TV deu cd the kiem tra xic nhan dau ra.
Dieu khoin 7.6 - Kiem soit thiet bi theo ddi va do lUdng: do thdi diem hien tai thU vien khdng sir dung thiet bj theo doi va do lUdng.
BUdc 2: Lap ban dy an chuyen trach ISO 9000 cho thU vien
Ban nay thudng do Giim doe TV lim trUdng ban, tiep nhan ehi dao tU ban ISO cap trUdng va trien khai trong pham vi TV.
BUdc 3: Danh gia thu'c trang cua thu vien so vdi cac yeu cau cua tieu chuan
De tien eho viec so sinh, bai viet tien hanh danh gia thUe trang ciia TV theo cic hang myc ciia tieu chuan ISO 9001:2008 (trU cic dieu khoan, cic hang myc do nha trUdng trien khai).
Dieu khoin 4. He thong quan ly chat IWdng Yeu cau ve he thdng tai lieu: TV da xiy dUng mpt sd bieu mau, ho sd dang van ban nhUng ehUa xay dytig thanh nhuhg thii tyc hoan chinh theo tieu chuan.
Kiem soit tai lieu: Tat ca cic van ban tai TV trUde khi ban hanh deu dUpc kiem duyet ca ve hinh thUc lan ndi dung. Cac van ban thudng sU
dyng dUde soan mau san v i luti t r i / tren miy tinh, dupe cap nhat thudng xuyen va ludn thay doi phii hdp vd^ thUc te cdng viec.
He tiiong v i n ban den dUde luU trii' theo nguyen t i e lUti t r i / hd sd, thuan Idi cho viee kiem soat va tim kiem khi can. Hang nam, TV thudng r i soit nguon tai lieu lutj tri/ va tiianh ly ddi vdi nhiJtig t i i lieu khdng cdn gia tri sir dung.
Kiem soat ho sd: TV lUU tri/ ho sd theo chii de cong viee, doi vdi cdng vin lulj trii'theo tirtig loai:
eong van di, cdng van den, cdng v i n npi bd... lull tru" rieng ddi vdi nhiitig ho sp quan trpng (ho sd bd sung, hdp dong nghiep vy...) de bao quan lau dai. Chuyen vien Phdng nghiep vu phu trach lull tri/ va bio quan ho so, tuy nhien ehUa xay dUng thu tyc kiem soat ho sd theo quy djnh ciia tieu chuan.
Dieu khoan 5. Trach nhiem cua lanh dao 5.1 Cam ket eiia lanh dao: ChUa ed ho sd dao tao de cap den tam quan trpng ciia viee d i p iihg eac yeu ciau eua khach hang eung nhu eae yeu cau ciia luat dinh v i che dinh.
5.2 HUdng vao khach hang: Cd sU quan tam eiia lanh dao trong viec dim bio rang cie yeu eau eiia ngUdi sU dyng dUpe xae djnh va d i p irtig nhim nang eao sU thoi man khich hang, tuy nhien chu^ day dii va triet de.
5.6 Xem xet ciia lanh dao: Hien tai lanh dao kiem tra eong viee qua bio eao djnh ky 2 lan trong thing.
Dieu khoan 6. Quan ly nguon IWc 6.1 Cung cap nguon lUc: Nguon nhan lUe va vat lUc dupc dam bao cho viec trien khai cong viec hien tai nhUng chWa phan cdng ey the eho viec thUe hien quan ly chat lUpng.
6.2. Nguon nhan lUe
Khai quit: 90% ein bo TV la nhtihg ngUdi ed trinh dp chuyen mon d eae chuyen nganh thU vien - thong tin, eong nghe thdng tin, dien tir vien thdng..., 50% ed kinh nghiem lau nam trong nghe v i dUdc phan bo d nhutig vj trf phii hdp vdi khi nang.
Ning lue, dao tao va nhan thUc: Da xay dUng ban mo ta eong viee eho tUng vi tri eong viec va tien hanh dao tao nhUng ehUa tien hanh lUu tri/
ho sd ve viee dao tao nhan sU. ChUa trien khai eu the viec dinh gia tinh hieu lUe ddi vdi cong tac
d i o tao nhin vien mdi v i dao tao djnh ky, da h-ien khai djnh mii'c ti'ong tirtig cdng viec nhuhg chu^ ro rang, triet de, chu^ duy tri ho sd ve dao tao can bd.
6.3 Cd sd ha lang: Nha cita, khdng gian lam viec dUde thiet ke thuan Idi cho cong viec, cac thiet bj ho trd dUpc ti^ng bj day dii: he thong miy tinh, may scan, phan mem, thiet bj dpc ma vach...
6.4 Moi trUdng lam viec: Co quan tam den moi trUdng lam viec nhuhg chUa triet de va chu^ eo quy dinh ro ring.
Dieu khoan 7. Tao san pham 7.1 Hoach dinh viec tao san pham Hien tai TV da xay dutig mdt so sin pham thdng tin - thU vien: cie bieu ghi thU muc, thU mye thong bao sich mdi, thU muc tdm tat, thU muc gidi thieu, cae bd suU tap so theo chuyen dS phue vy eho viec hpc tap va tham khao eiia ngudi sir dyng. Tuy nhien, TV ehUa xiy dytig eic mye tieu chat iUdng v i cae yeu eau ey the dCH vdi sin pham.
Hoat dong kiem ti-a dUpc TV tien hinh trong qua trinh thUe hien san pham va sau khi sin pham hoan thanh bang cich ehpn xic suit ngau nhien, nhutig ehUa xay dUng he thong ho sd luti trii' cy the va rd rang nhU yeu cau ciia tieu chuan.
7.2 Cic qui trinh lien quan den khach hang TV da xae dinh dupc cie yeu eau: Yeu cau bo sung tai lieu; Yeu cau sU dung tai lieu tai kho doe;
Yeu eau mupn tap chf; Yeu eau sir dyng dfa CD.
Tat ea cac yeu eau lien quan den sin pham da dupc xie dinh va kiem tra tai eic khau tuy nhien ehUa lap thanh mpt tai lieu cu the. TV da tao kenh thdng tin ho trd thong bao cho ngUdi sir dung, tiep nhan yeu cau, y kien phan hoi ciia ban dpc qua he thdng trang web, chat trUe tuyen, thiing thU gdp y.
7.3 Thiet ke va phat trien: Hien tai TV da tri^n khai eung cap cie san pham va dich vu thong tin - thu vien theo chien IUdc da dang hoi sin pham, djch vy ciia TV va theo nhu cau ciia ngUdi sir dung. Do van de thiet ke va phit trien sin phim theo yeu cau ngUdi sir dyng TV mdi trien khai thuc hien trong thdi gian gan d i y nen van dS kiem soat, phan cdng trich nhiem ehUa cu th^ v i rd rang nhU yeu cau ciia tieu chuan.
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C^u v i o aia thiet ke v i phit tiien: Tuy theo yeu diu aia tirtig lo^i sin pham, djch vy m i dBu vio ciia wee thiSt ke va phit tri^n sin pham tai TV cd sU khic nhau. TV ludn chu trpng eic thdng tin dSu v i o trong viec thiet ke v i phit tilen sin phim ntiam tao ra mdt san \A\am va djch vy ed chat IUdng, thoi man tot nhat nhu cau ciia ngudi sii* dung.
Dau ra cua thiet ke va phat trien: Tu"/ theo mut dp va loai hinh thdng tin yeu ciu ma dau ra eiia thiet ke va phat trien sin pham cd sU khic nhau. Tuy nhien dieu kien quyet dinh de tao nen sin pham la sU thoi man yeu cau va thuan tien cho ngudi sir dyng. Tat c i eac sin pham tn/dc khi chuyen giao cho ngi/cfi sir dyng deu dupe thdng qua khiu kiem duyet lan cudi v i cho phep ban hanh. Bin canh viee cung cap sin pham, TV ed hudng dan each sir dyng va bao quan san pham khi cin.
Xem xet tiiiet ke v i phit trien: TV co tien hanh xem xet va theo ddi trong qua trinh thiet ke va phit trien sin pham, tuy nhien chUa thUe hien m$t cich ro rang v i duy tri hd sd theo y§u eau eua tieu chuan.
Kiem tra xic nhin thiet ke v i phit trien: Khi hoin t i t viec thiit ki tao sin pham, TV ludn tien hinh viec kiem tra san pham de dam bao ring sin pham d i p irng cic yeu c i u eiia ngudi sU dyng, tuy nhien chuS thUe hien mot cich eu the v i duy tri ho sd theo yeu cau ciia tieu chuan.
Xac nhin gii tri sir dyng ciia thiet ke v i phat trien: TrUdc khi chuyen giao san pham eho ngudi si^ dung, TV da tien hinh kiem tra chat IUdng san pham, xic dinh gii tri eiia sin pham doi vdi yeu ciu cita ngudi sUdung, tuy nhien chu^ duy tri hd sd xae nhan gii tri theo yeu eau ciia tieu chuan.
Ki^m soit thay doi thiet ke va phit trien: Tu'/
vio tinh hinh phue vu thUc te, mdt so sin pha'm v i dich vu da thUe hien trUde do can cd sU thay d£!l de phii hdp.
Khi tien hinh thay doi thiet ke, TV cd sU trao dfil, dinh g i i va di den quyet djnh, tuy nhien ehUa duy tri ho sd mpt cich rd rang ve viee thay dSi nhu quy djnh eiia tieu chuan.
7.3 Mua hing: T i i lieu tai TV dupe bd sung theo yiu (3u, v i dUpe kiem tra dua tren yeu eau thdng qua eic tieu chi: Nhi xuat b i n , tic g i i .
nhan de, gii tien... Neu thoi man yeu (3U, nhap vao TV. Neu khong, tra ve nhi phan phdi. TV ly^
chpn nhi cung utig dy^ tren cic tieu chi: gia c i , ehift IUdng t i l lieu cung cap, hinh thii'e phan phd\, hinh thufc thanh toan va thdi han thanh toin...
Tuy nhien, ehUa then khai lull tri/ ho sd day du v i theo quy trinh nhUtieu chuan quy djnh.
Thdng tin mua hang: Tat c i cic y i u eau khi gill nhi phin phdi deu da qua cac khau kiem tra va phe duyet. Tuy nhien, chUa xay dUng thanh thii tuc theo yeu eau cita tieu chuan.
Kiem tra xae nhan sin pham mua vao: TrUdc khi t i i lieu nhap vao TV deu qua khiu kiem hang tren cd sd so sanh t i i lieu thUe te vdi danh mye dat mua theo yeu cau. Neu dung, nhap vio TV.
Neu khong, t r i lai nha cung cap. Tuy nhu eau ma nhan vien bo sung den tan nha eung cap xem san pham va dat mua, tuy nhien co trUdng hpp chf gin danh muc va kiem tra sau khi t i i lieu dUdc chuyen den.
7.5 Sin xuat va cung cap dich vy: ChUa cd ke hoach cu the theo quy dinh ciia tieu chuan, tuy nhien da trien khai va d i p uhg mot sd tieu chf tieu chuan yeu eau,
Nhan biet v i xic dinh nguon gdc: Tai lieu bj hU hong chd sira chCfe hoac mat mit deu dUde TV ghi ehii va taeh rieng de xit ly. Tat ca deu dupc kiem soat va nhan biet thdng qua phan mem quin ly TV,
Tai san eiia khieh hang: TV da trang bj cic tii dung tai san eiia ngUdi sU dyng trong thdi gian sU dyng TV, TV chi giii quyet trong trUdng hpp mat mat xay ra la do loi cita TV. Oieu niy da dUdc cdng bo ro trong npi quy.
Bao toan sin pham: Tai lieu tU khi nhap ve (theo dung dien yeu eau) den khi dUa ra phyc vu phai trai qua mpt day chuyen gom cae cdng doan xit ly va dUdc kiem duyet lan cudi trUde khi chuyen giao phue vu, Trong qui trinh xU ly npi bp tai lieu dupc bao quan va lUu gii/ tai bd phan nghiep vy, nhan vien xU ly chju traeh nhiem ve sd lupng cung nhu thiet hai, hU hong ve chat lUpng tai lieu trong giai doan nay, tuy nhien TV ehUa cd van ban quy dinh ey the ve bao quan tai lieu tai khau xit ly.
Dieu khoan 8. Do IWdng, phan tich va eai tien 8.1. Yeu eau ehung: Cd xay dutig ke hoach va
bio cio cdng viec theo timg thing, ke hoadi trien khai tiitig cdng viec cy the, tuy nhien chua xay dyhg ke hoach chat IUdng nhU yeu cau ciia tieu chuan.
8.2 SU t h o i man ciia khieh hang: Da trien khai chuyen mue ho trp, tiep nhan thdng tin phan hoi, ddng gdp y kien eiia ngUdl sir dung qua he thdng trang web, chat trUc tuyen v i thiing thU gdp y. Giao trich nhiem kiem tra thUdng xuyen cae kenh phan hoi tii ngUdi sU dung de giai dap kip thdi. Nhuhg thdng tin phan hoi eiia ngudi sir dung dUdc TV thu thap va xay di/hg thanh eae loai ho sd nham cii tien chat IUdng va dap iihg tot hdn nhu cau ngUdi sir dung.
Danh gii npi bd: Cd dinh gia thdng qua cic eude hpp npi bp, tuy nhien chUa trien khai danh gii djnh ky mdt cich co ke hoach v i ro rang theo quy dinh eiia tieu chuan.
Theo ddi va do iUdng cac qua trinh: Hien tai cd thUc hien eae hanh dpng do IUdng va theo doi qua trinh cdng viec thong qua bio eao, ke hoach cdng viec, tuy nhien chUa xay dutig ke hoach chat IUdng de theo ddi va do IUdng cae qua trinh nhu yeu cau ciia tieu chuan.
Theo dot va do IUdng sin pham: Cd thUe hien theo doi v i do lUdng eic die tinh ciia sin pham thdng qua cac giai doan tao san pha'm nham dam bao cung cap san pha'm dung yeu eau cita ngUdi sU dung, tuy nhien chUa ro rang, cu the va chUa tien hanh lUu tri/ ho sd theo doi, do IUdng chat IUdng theo yeu cau ciia tieu chuan.
8.3 Kiem soat sin pha'm khdng phu hpp; Da trien khai mpt so hanh ddng de kiem soat sU khong phii hpp nhUng ehUa ro rang theo quy djnh eiia tieu chuan.
8.4 Phan tfch di/ lieu; TV cd to chUc tham do y kien ngudi sU dung ve sU phii hpp cua kho tai lieu va thai dp phue vu, tuy nhien viee thUe hien ray khong dinh ky v i chUa trien khai ro rang, khieh quan va triet de theo quy djnh eiia tieu chuan.
8.5 Cai tien; TV da thUe hien viec cii tien quy trinh, bieu mau, cic van ban ve chat IUdng de phii hpp vdi thue te cong viec, thUc hien cie hanh dong khac phue va phong ngUa sU khong phii hpp CO the xay ra, tuy nhien viec thuc hien chUa dUdc ro rang va triet de theo yeu cau ciia tieu chuan.
Hanh dpng khic phyc: Cd lutJ V hanh dpng phdng ngift nhim ngin chan xuat hien sU khong phii hpp. Tuy nhien chua thUc hien cac thu tyc d i n h g i i mpt each cu tiie va ehUa xay dUng tiiu Uic theo quy djnh, ehua thUc hien luu h'U' ho stf nhu yeu a u ciia tieu chuan.
Hinh dpng phdng ngira; Cd l u l l ' / hanh dpng phdng ngira nham ngan chan xuift hien sU khong phii hdp nhuhg chu^ triet de v i ehUa xiy di/ng thit tuc theo quy dinh ciia tieu chuan.
Vi du: Can bd TV to ehu'c eac Idp tap huan cho ngUdi sir dung ve nhuhg quy dmh khi thUc hiai giao djeh vdi TV, tir dd giup nang cao y thiTc va giiip han che trUdng hdp ngUdi sir dung de sadi vUdt q u i han quy djnh...
BUdc 4: Thiet Ice he thong va lap van ban he thong chat IUdng
Xay dUng va hoan chinh he thdng t i i lieu de dap img yeu cau ciia tieu chuan va cic yeu cau dieu hinh eiia TV bao gom; So tay chat IUdng;
Myc tieu chat lUpng (thUe hien chung vin ban do nha trUdng soan thao); Ke hoach chat IUdng, Cic quy trinh va thu tuc; Cac bieu mau.
Trong cac bUde 5,6,7,8 bai viet chi nghiin ciJu tren cd sd md phdng sau khi tim hieu mpt so TV da ap dung va tham khio y kien chuyen gia txi van ISO.
Cae bude sau day TV cd the thuc hien theo ke hoach chung toan trUdng hoac theo ke hoach rieng tuy tinh hinh va dieu kien thUe te.
BUdc 5: Ap dung he thong chat IUdng:
- Pho' bien de mpi nhan vien nhan thiTc dung, dii ve ISO 9000
De trien khai i p dyng HTQLCL ISO 9000 hieu qua, can tien hanh dao tao cho t o i n bd can bp, vien chirc nam vi/ng y nghTa mue dich ciia viec thUc hien he thdng ISO 9000, eieh thirc thUe hi^n va vai trd trach nhiem ciia moi ngUdi trong he thdng.
Dao tao la yeu cau bat bude va la cd sd quyet djnh sU thanh cdng. Mpi cin bd, nhan vi#n TV deu phai dUdc dao tao ve eac kien thUe v i ky nang cd ban lien quan tdi cdng viec hp phai thUc hien trong HTQLCL. Tuy theo ddi tUpng m i ed eic ChUdng trinh dao tao khie nhau.
- Cdng bo i p dyng:
Sau qui trinh d i o tao, TVDHNTT cd the thut
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hi§n HTQLCL ttieo ke hoach aia nha tru'dng theo diing cac v i n bin da xiy dutig va pho bien, tren cd sd xem xet cac yeu to chi phoi nhU quy md aia TV, miit dp cam ket cua lanh dao, hien trang, khdi IUdng v i n bin tan xay duhg, nguon lUc cd t h i cung cap... va tham khio y kien ciia Ban ISO nha bi/dng...
BUdc 6: O^nh gid n$i b$ va chuan bi cho danh gift chihig nh^n
- D I / kien khoing trong vdng 3 thing, TV se tien hanh dinh g i i npi bp theo ke hoach ciia nhi birdng de xem xet HTQLCL cd phii hdp va hieu qui hay khong. Sau khi dinh g i i . Ban dinh gia se xem xet tinh trang ciia HTQLCL, thUc hien cac hinh dpng khie phye (neu ed). Qui trinh danh gii ndi bp cd the dUde tien hinh nhieu lan cho den khi h i thdng van hinh tdt va ti§n hinh dinh gia ngoii.
Dinh gii trUdc chiihg nhan: (theo ke hoach nha tn/dng)
De dam bao cho viee de xuat xin cap giay chiTng nhin, nhi trudng se nhd mot so chuyen gia ed trinh dd chuyen mdn cao d ben ngoai dinh gia trUde ehuhg nhan nhim xae djnh mUe dp hoin thi^n v i sSn sing ciia he thdng chat lUpng cho dinh gii chiTng nhan.
BUdc 7: Ddnh g i i chUng nhan do to ehu'c ChiTng nh^n ti£n hinh d ^ d i n h gia tinh phu h^p ciia h$ thong theo yeu cau t i i u chuan ISO 9001 v^ cap chUng cht phu hdp vdi tieu chuln.
Qui trinh chiihg nhan ditdc tien hinh qua mot so giai doan sau:
+ Dinh g i i sd bp
Sau khi ehpn td chiTe ehimg nhin, nhi trUdng se ti§p xiic va yeu cau to chUe ehuhg nhin danh gii sd bp. Mpi su khong phii hdp hay nhuhg dieu cin luu y khae dUpe phit hien trong q u i trinh dinh gii sp bp se dUdc TV tien hinh khac phyc.
Sau khi khic phyc xong nhuhg khiem khuyet, td ehUc chiihg nhin mdi tien hanh danh gia chinh thifc. Myc dich ciia danh g i i sd bp I i nham xem thir HTQLCL da sSn sing cho viec dinh g i i chinh thiit hay chuS. Dy' kien viee dinh g i i sd bd dude tign hinh tif 1-2 ngiy.
+ Dinh g i i chfnh thire
Sau khi dinh g i i sd bp, neu to ehUe chUng
nhan nhan xet nha trUdng da sin sang thi tien hinh dinh g i i chfnh thii'e. Thdng thudng viec danh g i i chinh thut xay ra sau dinh g i i sd bp khoang 2 tuan. Npi dung dinh gia chinh thii'e bao gom dinh g i i he thdng van bin v i dinh g i i i p dyng.
Viec dinh g i i he thong van bin nham xem xet sU phii hdp ciia he tiidng tai lieu so vdi eic yeu td ciia tieu chuan ISO 9001:2008 tUdng uhg. Neu to ehUe ehimg nhin thay he thdng chat IUdng dang v i n bin cd nhuhg sai sot Idn thi se yeu eau nha trUdng bo sung, sira chi/a de dim bao rang he thdng niy phii hpp vdi yeu cau ciia tieu chuan ISO 9001:2008.
Viec danh g i i ap dung HTQLCL trong thUe te la xem xet mpt cich he thong, nham xic dinh xem cie yeu td eiia HTQLCL dUde i p dung cd hieu luc hay khdng, mpi quy djnh ed dUde tuan thii hay khong. Khi ket thuc qua trinh danh g i i , doan danh gii se thdng bao ket qua. Neu trong khi danh gia phat hien thay nhi/ng dieu khong phii hdp d mUc dp nghiem trpng, nhi trUdng phii cd bien phap khic phue de thoa man mpi yeu rau ehUng nhan trong mpt thdi gian xae djnh.
Thong thudng viec dinh gii chfnh thUe dUpe tien hanh trong thdi gian tir 2 den 3 ngay. Viee danh gii he thong van bin va viec dinh gia ap dung dUdc tien hanh ciing mdt luc,
-I- Quyet djnh ehuhg nhan
To chUe ehimg nhin sau khi xem xet thay nha trUdng da thUe hien eic hanh dpng khac phye va thoa man cac yeu eau quy djnh thi ra quyet dinh ehimg nhan. Giay chUng nhan ehi cd gii tri trong pham vi da ghi trong giay, Giay ehuhg nhan chi ed hieu lUc trong vai nim (thudng la 3 nam) vdi dieu kien nhi trUdng tuan thii nghiem tiie cie yeu eau cua to chirc chUng nhan.
+ Giim sat sau ehUng nhan va dinh gii lai Trong thdi han giay chi/ng nhan dupe dinh gia giim sat djnh ky thUdng mot nam hai lan de dam bio rang HTQLCL van tiep tyc hoat ddng cd hieu qua, phii hpp vdi nhimg yeu eau eiia tieu chuan ISO 9001:2008.
Ngoii danh gia giam sit dinh ky, to chdc chUng nhin cd the dinh gia dot xuat neu cd bing chdng chUng td rang HTQLCL khong cdn phu hdp vdi nhuhg yeu cau cua tieu chuan dang i p dung
hoae khdng dWdc i p dung ed hieu q u i . ThUdng sau ehu ky 3 n i m , to chiTc ehimg nhan se tien hinh dinh gia lai toan bp HTQLCL eua nha trUdng de cap lai giay ehimg nhan.
BUdc 8: Duy tri he thong chat IUdng sau khi chu'ng nhan
Sau khi khac phue cae van de cdn tdn tai phit hien qua danh g i i chiihg nhin, nha trUdng se tiep tuc duy tri va cai tien cac hoat dong dap uhg yeu cau ciia tieu chuan v i khdng ngimg eai tien he thong, nang eao hieu qua hoat ddng ciia trUdng ndi chung v i TV ndi rieng.
TAI UEU THAM KHAO 1 Bo Khoa hpc va Cdng nghe. TCVN ISO 9000:2005 - He thong quan ly chat lUpng - Cd sd va tUvutig.-H., 2005.
2. Bo Khoa hpc va Cong nghe. TCVN ISO 9001:2008. He thong quan ly chat IUdng - cac yeu cau. - H., 2008. - 63tr.
3. Ha Van Hoi. Ap dung he thong quin ly chat IWdng theo tieu chui'n quoc te tong eic doanh nghiep kinh doanh dich vu. - U: BUu Dien, 2006. - 284 tr.
4. Le Anh Tuan, Minh DuTc. ISO 9000 tii lieu hWdng dan thWc hien. - Tp. Hd Chf Minh; Nxb. Tre, 2006. - 423 tr.
5. Phan Thj Thuy PhUpng. Ling dung HTQLCL ISO 9000 tai ThW vien Dai hgc Nguyen Tat Thanh : Luin van thae sT khoa hpc ThU vien. - Tp. HCM, 2011.
6. Pho DUc Tru, Pham Hong. ISO 9000: 2000 gidi thieu chung, giii thich vi hWdng dan ap dung, hWdng dan xiy dWng he thong tii lieu, danh gia he thong quin ly chat IWdng, mot so van bin mau. - H:
Khoa hoc Ky thuat, 2002. - 522 tr.
7. Martin, Carina Rey. The use of ISO 9001
quality standani in higher education institution libranes. Nxb. Spalnish : Barcelona University, - 2007. - 28 tr.
TRUNG TAM H 6 TRO HOC TAP...
77ep theo tang 59 - Ho trp ban dpc sU dyng chat IUdng, an toin v i kjp thdi cie thiet bj CNTT cita Tning ^ m cung nhu tiiiet bi dU i n Boost trang cap.
- LTng dung Google Drive de thUdng xuyen khao s i t ban dpc ti-Uc tuyen, lay y kien ve cong t i e bo sung tai lieu, thit do phue vy eiia cin bp thu vien, ve phUdng thiTc to chirc hoat ddng thU vien... de Trung tam dieu chinh va to ehu'c quin ly phue vu phu hdp, hieu q u i hdn.
- Tin hpc hoi cong t i e quan ly: quan ly ban dpc, tai nguyen, eac hoat dpng phue ban dpe, thdng ke bao cio dinh g i i chat IUdng phue vy eung nhu nhu cau sU dung Trung tam.
- Tiep tuc trien khai thanh cong nhi/ng hoat ddng m i dU an Boost ho trd trong nam 2014, tao mdi quan he tot de nhan dUpe sU quan tam eiia cae dU i n phat trien thU vien khae.
- Cin bp Trung tam khong ngUng hpc tap va nam bat xu hudng phat tnen eiia cdng nghe de utig dyng va doi mdi each thiTc lam viee c i nhan, gdp phan nang cao hieu qua hoat dpng eua Trung tam.
4. Ket Iuan
Nhd sU quan t i m cua lanh dao nha trUdng, sU hpp t i e dau tU phit trien cita chfnh phii Phan Lan, Trung tam da cd nguon cd sd vat chat khi tot de Ung dyng tin hpc vao hoat dpng, phyc vu tot hdn nhu cau hpe tap mpi lite, mpi ndi cua ban dpc, dap Ung xu hUdng doi mdi giao due cung nhu gop phan nang cao chat lupng dao tao eiia nha trUdng.
