^^J
Dong lye lam viec cua nhan vien hanh chinh trong trirofng dai hoc:
Nghien culi
tai Tru'dng Dai hoc Thang Long va ham y cho nha quan trj
DINH VAN TOAN*
Tom tat
Tqo dgng luc ldm viec cho cdn bd, nhdn vien hdnh chinh cd y nghia rdt ldn dd'i vdi hieu qud hoqt dgng cda cdc trudng dqi hgc. Qua nghien cdu trudng hgp TrUdng Dqi hgc Thdng Long, tdc gid chi ra 6 ye'u tddnh hudng de'n dgng lytc ldm viec cda nhdn vien hdnh chinh xep theo thd tyt tdc dgng td cao xud'ng thdp nhu sau: Tdc dgng tit phia nhd trudng; Mdi trUdng ldm viec; Cdc mdi quan he xd hgi; Ndng lytc thuc Men cdng viec; Ddc thu cdng viec; Quye't dinh ldm viec. Tren ca sd dd, bdi vie't de xudt mdt sdhdm y cho nhd qudn tri nham ndng cao dgng lytc ldm viec cho cdn bg hdnh chinh, gdp phdn hodn thien cdng tdc qudn tri trUdng dqi hgc trong thdi gian tdi.
Tff khoa: dgng lytc ldm viec, nhdn vien hdnh chinh, Trudng Dqi hgc Thdng Long Summary
Generating work motivation of administrative staffs is of great significance to the performance of universities. In the case study of Thang Long University, the author points out six determinants of administrative staffs' work motivation in descending order of impact as follows: Impact of the university; Working environment; Social relationships; Performance capacity; Job characteristics; Career decision. On that basis, the paper proposes some implications for the administrators to enhance the work motivation ofthe administrative staffs, contributing to the improvement of university management in the future.
Keywords: work motivation, administrative staffs, Thang Long University
^
GI61 THIEU cac trffdng dai hpc ndi chung duy tri va nang cao tinh than va hieu sua't lam viec ciia nhan vien, tff dd, nang Dd'i vdi cac trffdng dai hpc, dac biet cao hieu qua boat ddng ciia nha trffdng. Dac biet, cac la nhffng trffdng dai hpc ngoai cdng lap nhan td' tff nha trffdng cd tac ddng manh tdi ddng life nhff Trffdng Dai hpc t h a n g Long phai se la nhffng cd sd quan trpng de xay dffng cac chinh tif chii tai chinh hoan toan, thi can bp, sach, hoan thien td chffc theo hffdng quan tri dai hpc nhan vien hanh chinh ludn phai dd'i mat tien tien.
vdi khd'i Iffdng cdng viec ngay cang
phffc tap va cang thang, d l din den sff CO Sd LY THUYET VA PHU'ONG PHAP met mdi tinh than, sif nham chan trong NGHIEN CLfU
cong viec. Bdi vay, nghien cffu ve ddng
Iffc lam viec cd y nghia quan trpng trong Cgsd ly thuyet
cdng tac quan ly ciia Trffdng. Hieu dffdc Ddng life lam viec khdng phai la chii de mdi, nhffng ban cha't ddng life lam viec, cac nhan ludn la trung tam dffdc chu y ciia nhieu nha khoa hpc to tac ddng va ap dung td't cac chinh va quan ly. Dong life ciia ngffdi lao ddng dffdc nghien sach ve tao ddng life cho can bd se giup cffu tff rat sdm vdi nhffng quan diem da chieu va cd sff Trffdng Dai hpc Thang Long ndi rieng, khac biet, nhffng cd sff thdng nha't chung dffdc hieu la
*TS., Trifdng Dai hoc Kinh te Dai hoc Quoc gia Ha Noi I Email: [email protected] Ngdy nhdn bdi: 24/10/2018; Ngdy phdn bien: 16/11/2018; Ngdy duyet ddng: 20/11/2018
Econc and Forecast Review ] 3 3
Dong lye lam viec cua nhan vien hanh chinh
trucmg dai hpc (DLLV)
HINH: MO H I N H NGHIEN CtfC
<
Quyet djnh lua chon cong viec (QDCV)
Nang luc thuc hien cong viec (NLCV)
Dac diem cua cong viec (DDCV)
Tac dong tir phia nha truong (TDNT)
Moi trudng lam viec (MTLV)
Cac m6i quan he xa hpi (QHXH) Nguon: Tac gia d& xuat
Sff tap trung, sff nd life va kien tri cua ca nhan trong qua trinh lam viec (Pham Dffc Chinh, 2016).
Theo Biii Anh t u a n (2002), ddng life la nhffng nhan td'ben trong kich thich con ngffdi nd life lam viec trong dieu kien cho phep tao ra nang sua't, hieu qua cao.
Bieu hien cua ddng life la sff sfn sang nd liic, say me lam viec nham dat dffdc muc tieu cua td chffc cung nhff ban than ngffdi lao ddng. Trffdng Dffc Thao (2018) khang dinh, ddng life lam viec dffdc sinh ra tff nhu cau.
Nhu cau lam xua't hien muc tieu ben trong chu the, khi dd ddng life lam viec dffdc hieu la sff khao khat va tff nguyen ciia chu the trong viec thffc hien cac hanh vi nham dat dffdc muc tieu cua minh gan lien vdi muc tieu ciia td chffc. Ve cd ban, ndi ham cua ddng life chinh la ddng cd thuc day ngffdi lao ddng hanh ddng.
Tff nhffng quan diem tren, tac gia cho rang, ddng life lam viec la sff khao khat va tff nguyen cua ngffdi Iao ddng trong viec thffc hien cac hanh vi nham dat muc tieu cua ca nhan trong sff phd hdp vdi muc tieu cua td chffc.
Cac yeu to tac ddng den ddng life lam viec cd the chia thanh ba nhdm ly thuyet chii yeu dffdc cac nha khoa hpc tdng ke't: ly thuyet ve nhu cau; ly thuyet ve nhan thffc va ly thuyet tff quyet cua ban than ngffdi lao ddng.
Md hinh vd cdc gid thuyet nghien cdu
Tff tdng quan, he thd'ng hda cac ly thuyet nghien cffu, do Iffdng sff hai ldng ve viec lam va cac yeu to tac ddng de'n ddng life lam viec, Pham Dffc Chinh (2016) da xay difng md hinh va nghien cffu khao nghiem trong thffc tien ddng life lam viec cua can bd cdng chffc d Viet Nam. Tham khao md hinh nay va cd sff dieu chinh cho phii hdp vdi dac diem cua trffdng dai hpc, tac gia de xua't md hinh gdm 6 nhan to' anh hffdng den ddng life lam viec ciia can bd, nhan vien quan ly hanh chinh va hd trd dao tao (sau day gpi chung la nhan vien hanh chinh) trong trffdng dai hpc, bao gdm: Quyet dinh Iffa chpn cdng viec (QDCV); Nang life thffc hien cdng viec (NLCV); Dac diem cua cdng viec (DDCV); Tac ddng tffphia nha trffdng (TDNT); Mdi trffdng lam viec (MTLV); Cac md'i quan he xa hdi (QHXH). Md hinh nghien cffu dffdc trinh bay nhff Hinh.
Cac gia thuyet dffdc phat bieu nhff sau:
HI: Quye't dinh Iffa chpn cdng viec cd md'i tffdng quan thuan vdi ddng life lam viec cua nhan vien hanh chinh tai trffdng dai hpc.
H2: Nang liic thiic hien cdng viec ciia ngffdi lao ddng cd md'i tffdng quan thuan vdi ddng Iffc lam viee ciia nhan vien hanh chinh tai trffdng dai hpc.
H3: Dae diem cdng viec (d day la cdng viec quan ly hanh chinh) cd md'i tffdng quan thuan vdi ddng Iffc lam viec cua nhan vien hanh chinh tai trffdng dai hpc.
H4: Tac ddng tff phia nha trffdng cd md'i tffdng quan thuan vdi ddng life lam viee cua cac nhan vien hanh chinh tai trffdng dai hpc.
H5: Mdi trffdng lam viec cd md'i tffdng quan thuan vdi ddng life lam viec cua nhan vien hanh chinh tai trffdng dai hpc.
H6: Cac md'i quan he xa hpi hen quan tdi cac vi tri quan ly hanh chinh cd md'i tffdng quan thuan vdi ddng life lam viec cua nhan vien hanh chinh tai trffdng dai hoc.
Can cff vao md hinh va cac gia thuyet nghien cffu, md hinh hdi quy tuye^n tinh dffdc xay dffng nhff sau:
Y = po +pl*Xl + P2*X2 + P3*X3 + ... + p6*X6 + e
Trong dd:
Y: la bie'n phu thudc, bieu dien ddng liic lam viee cua nhan vien hanh chinh tai trffdng dai hpc.
Xi: la cac bie'n doe lap, bieu dien cac nhan to' tac ddng tdi ddng liic lam viec cua nhan vien hanh chinh tai trffdng dai hpc.
(3i: la cac he sd' cua md hinh.
e: la phan dff.
PhUOngphdp nghien cdu
Nghien cffu dffdc tien hanh ket hdp ca phffdng phap dinh tinh va phffdng phap dinh Iffdng. Dd'i vdi nghien cffu dinh tinh, tac gia tien hanh thu thap, phan tich, tdng hdp va khai quat cac nghien cffu ve ddng life va tao ddng life eua ngffdi Iao ddng ndi chung va ciia can bd, nhan vien hanh chinh ndi rieng qua cac tap chi, sach, bao, cac hdi thao..., tff dd xay dffng thang do va bang hdi sd bd.
Dd'i vdi nghien cffu dinh Iffdng, tac gia tien hanh khao sat thff 65 dap vien tai Trffdng Dai hpc Thang Long nham thiet ke lai bang hdi va thang do (Bang
1). Ndi dung va ca'u true bang hdi dffdc thie't ke'phu hdp vdi thang do cd ban cua mdi bien nghien cffu va lifa chpn cau tra ldi theo dang do Likert vdi 5 mffe dp. Tff dd, tac gia tien hanh dieu tra chinh thffc bang each khao sat 173 can bd hanh chinh tai Trffdng Dai hpc Thang Long (gdm 156 can bd tai cac phdng ban va 17 nhan vien giao vu tai eac khoa va bd mdn) trong thdi
134
Kinh te va Du' baoKinh tl
gian tha g 9-10/2018. Sau khi thu ve va lam sach cdn 152 mau hdp le. So lieu thu thap dffdc se difdc xff ly bang phan mem thdng ke SPSS 20 (Bdi vie't sddung each vie't sdthdp phdn theo chudn qudc te).
KET QUA NGHIEN CLTU
Kiem dinh dg tin cqy vd gid tri cda cdc thang do
Ket qua phan tich thang do cua cac nhan to d Bang 1 cho tha'y, ta't ca cac thang do deu cd gia tri Cronbach's Alpha
> 0.6, he sd' tffdng quan bie^n tdng cua hau het cac thang do deu ldn hdn 0.3, chi cd thang do TDNT2 cd he sola 0.091 nhd hdn 0.3 nen bi loai bd. Do vay, trong nghien cffu nay, tac gia sff dung 27 thang do cho 06 nhan td'tac ddng tdi DLLV ciia nhan vien hanh chinh tai Trffdng Dai hpc Thang Long.
Ben canh do, ket qua kiem dinh he sd KMO and Bartlett's Test thang do 6 nhan td deu cho ket qua he sd' KMO
> 0.5 vdi mffe y nghia Sig. = 0.000 tai Eigenvalue > 1 vdi tdng phffdng sai trich
> 50%, cho tha'y cac bie'n thanh phan cd lien quan vdi nhau va giai thich cho bien tdng. Dieu nay chffng td thang do ciia ca 6 nhan to dat yeu cau va cd y nghia.
Phdn tich nhdn tdkhdm phd (EFA) Tiep theo, tae gia tieii hanh phan tich EFA nham kiem tra sff phii hdp cua md hinh va phat hien nhan to mdi. Theo Bang 2, he sdKMO = 0.728 thda man dieu kien 0.5 < KMO < 1 va gia tri Sig. = 0.000, nhff vay, cac nhan to phu hdp vdi dff lieu khao sat va cac bien quan sat cd tffdng quan tuyen tmh vdi nhan to dai dien.
Ket qua phan tieh EFA d Bang 3 cho tha'y, gia tri phffdng sai trich la 61.002%
vdi diem dffng cac nhan to' Eigenvalues bang 1.381. Dieu nay cho bie't, cd tdi 61.002% thay ddi cua cac nhan td dffdc giai thich bdi 27 bie'n quan sat va dffdc nhdm lai thanh 6 nhan td chinh phii hdp vdi md hinh ly thuyet.
Ket qua ma tran nhan td xoay cho biet, eac bien dac trffng deu cd he so tai nhan td ldn hdn 0.5 va dffdc xep thanh 06 nhan to dai dien cho cac nhan to tac ddng den ddng liic lam viec cua nhan vien hanh chinh Trffdng Dai hpc Thang Long. Ngoai ra, trong ma tran nhan td xoay cung xuat hien mot vai bien quan sat Iffdng tinh, tuy nhien, he sd tai cua cac bien nay vh\ cd trpng sdldn giai thich cho nhan to dai dien n6n cac quan sat nay khdng bi loai bd.
BANG 1: BANG TOM T A T HE SO CRONBACH'S ALPHA CGA c A c KHAI NIEM NGHIEN CCfa
TT Big'n quan sat
Trung binh thang do n€'u
loai biin
Phtfcfng sai cua thang do ng'u lo^i bi&'n
H6s6'trfotag quan vdli bien
td'ng
H§ so' Cronbach's Alpha
ng'u loai biS'n Nhdn to' 1: Quyet dmh Irfa chon cdng vl§c (a=0.837)
1 2 3 4 5
QDCV I QDCV2 QDCV3 QDCV4 QDCV5
9.91 9.98 9.60 9.52 9.57
10.304 10.549 10.666 10.966 10.512
0.628 0.685 0.642 0.612 0.630
0.808 0.792 0.803 0.811 0.807 NhSn to'2: Nang Itfc thffc hidn cong viic (a=0.752)
1 2 3 4
NLCVl NLCV2 NLCV3 NLCV4
7.07 7.04 6.73 6.99
5.731 5.588 5.788 6.192
0.565 0.530 0.588 0.514
0.685 0.708 0.673 0.713 Nhan to'3: Dac diem cdng vi6c (a=0.767)
1 2 3 4
DDCVl DDCV2 DDCV3 DDCV4
11.30 11.24 11.58 11.55
6.117 5.271 4.603 4.633
0.469 0.506 0.627 0.688
0.761 0.745 0.678 0.642 Nhan t6' 4: Tac dong tuf phia nha trrfcTng (a=0.734) kigm dinh l^n 1
1 2 3 4 5 6
TDNTl TDNT2 TDNT3 TDNT4 TDNT5 TDNT6
18.01 18.68 17.78 18.05 18.07 18.13
10.868 13.015 11.482 10.315 11.413 11.983
0.630 0.091 0.574 0.691 0.590 0.486
0.652 0.840 0.671 0.631 0.667 0.694 Nhdn td'4: Tdc dgng ttCphta nhd trUdng (a-0.840) kiem dinh ldn 2
1 2 3 4 5
TDNTl TDNT3 TDNT4 TDNT5 TDNT6
14.94 14.72 14.99 15.00 15.07
8.268 8.919 7.894 8.702 9.532
0.699 0.621 0.735 0.672 0.495
0.791 0.813 0.780 0.800 0.845 Nhan to'5: Moi trtfcfng lam vide (a=0.770)
1 2 3 4 5
MTLVl MTLV2 MTLV3 MTLV4 MTLV5
8.08 8.16 8.17 8.46 8.00
6.656 6.558 6.408 7.164 6.556
0.522 0.569 0.570 0.498 0.549
0.735 0.719 0.718 0.743 0.726 Nhan t6' 6: Cac m6'i quan he xa hSi (a=0.772)
1 2 3 4
QHXHl QHXH2 QHXH3 QHXH4
6.25 6.30 5.99 6.12
4.613 4.488 3.788 3.814
0.496 0.560 0.603 0.651
0.756 0.727 0.704 0.675 BANG 2: BANG TOM TAT CAC HE SO KHI P H A N TICH N H A N TO
L^n 1
Td'ng sd' bidn quan sat
27
Sd' bidn quan sat bi loai
0 H^sd' KMO 0.728
Sig 0.000
Phtfcfng sai trich 61.002
Sd' nhan td' phdn tich dtf^c
6 Ngu6n: Ket qua xii" ly so lieu tren phan mem SPSS
Nhff vay, sau khi thu thap so' lieu va phan tich ta tha'y, cac nhan to' tac ddng tdi ddng life lam viec cua can bd va nhan vien hanh chinh Trffdng Dai hpc Thang Long phii hdp vdi md hinh ly thuye't va cd the tien hanh cac bffdc nghien cffu tiep theo.
Econc and Forecast Review
135
BANG 3: TONG PHCTdNG SAI DCTdC GIAI THJCH TRONG PHAN TICH EFA
Thanh phSn
1 2 3 4 5 6 7 27
Gia tri ridng ban dau
Total 5.306 3.068 2.540 2.183 1.993 1.381 0.975 0.154
Phin tram phtfcfng sai(%) 19.654 11.363 9.406 8.084 7.380 5.115 3.611 0.571
Tich luy (%) 19.654 31.017 40.423 48.507 55.887 61.002 64.613 100.000
Tong binh phtfcfng tai trich Total
5.306 3.068 2.540 2.183 1.993 1.381
Phan tram phtfcfng sai (%)
19.654 11.363 9.406 8.084 7.380 5.115
Tich luy (%) 19.654 31.017 40.423 48.507 55.887 61.002
Tong binh phtfcfng tai xoay Total
3.180 3.140 2.716 2.605 2.432 2.398
Phin tram phtfcfng
sai (%) 11.776 11.630 10.057 9.650 9.009 8.881
Tich luy (%) 11.776 23.406 33.463 43.113 52.122 61.002
Extraction Method: Principal Component Analysis.
BANG 4: BANG KET QUA HOI QUY CUA MO HINH DONG LCfC LAM VIEC Model
1
R 0.600=
HS s6'xac dinh R^
0.360
R^ higu chinh 0.334
Sai sd' chuan cua ffdc Iffffng
0.564
Durbin- Watson
2.086 a. Predictors: (Constant), QHXH, NLCV, MTLV, TDNT, DTCV, QDLV b. Dependent Variable: DLLV
1 Md hinh 1
Hoi quy Phan dtr Total
BANG 5: KET QUA PHAN TICH PHCTdNG SAI ANOVA T^ng cac binh phtfcfng
25.928 46.065 71.993
BSc ttf do (df) 6 145 151
Phtfdng sai 4.321 0.318
F 13.602
Sig.
0.000"
a. Dependent Variable: DLLV
b. Predictors: (Constant), QHXH, NLCV, MTLV, TDNT, DTCV, QDLV
Nhan td'
I
(Const) QDCV NLCV DDCV TDNT MTLV QHXH a. Dependei
BANG 6: KET QUA PHAN TICH HOI QUY DA BIEN Hd sd'
chtfa chudn hoa B
-0.299 0.151 0.171 0.201 0.337 0.394 0.226
Sai sd' chuan 0.511 0.063 0.071 0.071 0.070 0.077 0.072 It Variable: DLLV
Hd sd' da chuan hoa
Beta 0.174 0.191 0.212 0.352 0.358 0.215
t -0.585
2.375 2.398 2.826 4.823 5.104 3.136
Sig.
0.560 0.019 0.018 0.005 0.000 0.000 0.002
Thd'ng ke cdng tuye'n Dd chap nhan
0.822 0.693 0.784 0.826 0.896 0.942
VIF 1.217 1.443 1.276 1.210 1.116 1.062 Nguon: Ket qua xu" ly so lieu tren phan mim SPSS BANG 7: TAM QUAN TRONG CUA CAC NHAN TO
TT 1 2 3 4 5 6
Bie'n dpc Idp TDNT MTLV QHXH NLCV DDCV QDCV Tdng
Gia tri tuy$t dd'i (Beta) 0.358 0.352 0.215 0.212 0.191 0.174 1.502
Phin tram (%) 23.83 23.44 14.31 14.11 12.72 11.59 100.00 rSgu6n: Ket qua tinh toan duTdc tCr mo hinh hoi quy
Phdn tich hoi quy
Tac gia sff dung phffdng phap Enter, theo dd cac bien ddc lap se dffdc dffa vao md hinh mdt lan.
Theo Bdng 4, tri sd'R = 0.600 nghia la md'i quan he giffa cac bie'n trong md hinh tffdng dd'i chat che. He so' xac dinh R- = 0.360, dieu nay ndi len dp thich hdp ciia md hinh la 36%, hay ndi each khac 36%
Slf bie'n thien eua bie'n phu thudc dffdc giai thich bdi 06 nhan td' tac ddng neu tren. R- hieu chinh = 0.334 tffc la chi cd 33.4% sff bie'n thien cua bie'n phu thudc dffdc giai thich bdi 06 bie'n trong md hinh, cdn 66.6% se do cac ye'u td'khac ngoai md hinh va sai sd'ngau nhien. Durbin-Watson (d) = 2.086 cho bie't, khdng cd sff tffdng quan giffa cac phan dff. Dieu nay cd nghia la md hinh khdng vi pham gia dinh ve ddc lap cua sai so'.
De kiem dinh dp phu hdp cua md hinh hoi quy tdng the, can xem xet gia tri thd'ng ke F trong bang phan tich phffdng sai ANOVA. Theo Bang 5, gia tri F = 13.602 vdi mffe y nghia Sig. = 0.000 <
0.05, bffdc dau cho tha'y md hinh hoi quy tuye'n tinh phu hdp vdi tap dff lieu va cd the sff dung dffdc.
He so' phdng dai phffdng sai VIF thu dffdc trong Bang 6 cua cac nhan td' deu nhd hdn 2, tff dd, cd the ke't luan rang, md hinh hoi quy khdng vi pham hien tffdng da cdng tuye'n, tffc la cac bie'n ddc lap cd tffdng quan chat che vdi nhau.
Cung theo Bang 6, cac bie'n ddc lap dai dien cho cac nhan td'tac ddng deu cd y nghia trong md hinh (Sig. < 0.05), cd tac ddng tdi ddng life lam viec cua can bd hanh chinh Trffdng Dai hpc Thang Long va deu la tac ddng thuan chieu.
Nhff vay, ta't ca cac gia thuye't deu dffdc chap nhan. Md hinh hoi quy dffdc viet lai nhff sau:
DLLV = 0.151 QDCV-t-0.171 NLCV + 0.201DDCV + 0.337TDNT + 0.394MTLV -i- 0.226QHXH - 0.226 + e
Ngoai viec can cff vao he so' ffdc Iffdng chffa chuan hda, can phai xem xet he so'ffdc Iffdng da chuan hda (Beta) de xac dinh vi tri anh hffdng cua cac bie'n dpc lap de'n ddng life lam viec cua nhan vien hanh chinh Trffdng Dai hpc Thang Long. Cac he so' nay dffdc lay theo gia tri tuyet dd'i va dffdc chuyen hda dffdi dang phan tram nhff trinh bay d Bang 7.
Qua ke't qua Bang 7. cac nhan to' tac ddng tdi ddng life lam viec cua nhan vien hanh chinh Trffdng Dai hpc Thang Long
136
Kinh te va Dir baoCO the X .! ;-,3 ^Yivi tff tac ddng tff cao xudng th. ^> nhff au: Tac ddng tff phia nha trffdng; Moi ^g i^m viec; Cac md'i quan he xa hv Nang life thffc hien cdng viec; Dae diem cdng ec; Quye't dinh lifa chpn cdng viec.
KET LUAN VA HAM Y DOI VOfI NHA QUAN TR!
Ke't qua phan tieh trffdng hdp Trffdng Dai hpc Thang Long cho thk'y, ca 06 nhan td'de xua't deu tac ddng thuan chieu tdi ddng life lam viec cua can bd hanh chinh. Qua do, tac gia de xua't mdt vai kie'n nghi dd'i vdi nha quan tri trong eac trffdng dai hpc nham nang cao ddng life lam viec eho can bd, nhan vien hanh chinh va hoan thien cdng tac quan ly trong thdi gian tdi, nhff sau:
Thd nhdt, tdng cudng cdc tdc dgng hieu qud td phia nhd trudng. Cac nhan to thudc ve tac ddng tff phia nha trffdng CO anh hffdng ldn nha't de'n ddng life lam viec cua nhan vien hanh chinh. Do dd, nha trffdng can sdm xay difng cac ban mo ta cdng viec, tieu ehi danh gia dd'i vdi tffng vi tri cdng viec eu the de mdi can bp deu hieu dffdc vai trd, trach nhiem cua minh trong quy trinh dd nham tang hieu cua cdng viec va thuan tien cho viec quan ly. Ben canh dd, nha trffdng cung nen cd nhffng chinh sach khuye'n khich can bd, nhan vien lam cdng viec hanh chinh tich cffc ddi mdi sang tao nham lam cho quy trinh cdng viec ngay cang hoan thien hdn.
Thd hai, xdy dUng mdi trUdng ldm viec thdn thien. De tang cffdng ddng life lam viec cho dpi ngii can bp, nhan vien lam cdng tac quan ly, ho trd dao tao, cac trffdng dai hpc can tao ra mdt mdi trffdng lam viec dan chu, than thien thdng qua
viec phan cdng, phan ca'p va phan quyen rd rang tren cd sd thffc hien chffc nang, nhiem vu cua tffng bd ph$n va vi tri cdng viec cu the. Ben canh do, td chffc nhieu chffdng trinh giao lffu cho can bd, nhan vien tao khdng khi gan gui, hieu biet, hda dong va than thien hdn giffa cac ca nhan trong trffdng.
Thd ba, xdy dytng vd qudng bd danh tieng cda nhd trudng dd'i vdi xd hdi. Cac trffdng nen td chffc cac boat ddng cd y nghia, nhff eupc thi tim hieu ve lich sff, muc tieu, sff mang va van hda cua nha trffdng cho can bd, giang vien va sinh vien... Dong thdi, day manh viec truyen thdng ndi bd va ben ngoai vdi cac phffdng tien thdng tin bao, dai de dffa tin boat ddng cua nha trffdng tren cac phffdng tien thdng tin dai chung. Dieu nay giup nhan vien hanh chinh eua trffdng dai hpc cang tff hao va dffdc ddng vien, khich le.
Thvt tu, bd tri, sap xep cdng viec cho cdn bg phu hgp vdi ddc tinh cd nhdn vd chuyen mdn. Thffc te cho tha'y, da sd' nhan vien hanh chinh d cac trffdng dai hpc cd trinh dp chuyen mdn dffdc dao tao khdng dung vdi cdng viec hp dang dam nhiem. Nhieu can bd lam giang vien kiem nhiem. Vi vay, sau khi tuyen dung, cac trffdng can tie'p tuc cd chinh sach phat trien nang life chuyen mdn phu hdp, nhffng quan trpng hdn la bd' tri, sap xep cdng viec vdi vi tri cdng viec phu hdp vdi tffng ca nhan. Vi tri lam viec thich hdp vdi chuyen mdn, sd thich va phil hdp dieu kien ca nhan se giup nhan vien hanh chinh phat huy td't hdn, hffng khdi hdn trong cdng viec cua minh.
Ben canh dd, cac trffdng nen quan tam td chffc dao tao ky nang lam viec, ky nang giao tie'p va giai quye't tinh hud'ng cho dpi ngu can bd, nhan vien hanh chinh de giup hp xff ly td't cac van de nay sinh hang ngay vdi giang vien, sinh vien va cac van de xa hdi.
Tdm lai, khdng ai khac, chinh cac trffdng dai hpc vdi trach nhiem la ngffdi sff dung lao ddng va thffc hien sff mang tien phong trong ddi mdi quan tri dai hpc can chu ddng trong ddi mdi quan tri ma bat dau tff chie'n Iffdc, chinh sach ve nhan life. Cac chinh sach nay can tao sff tin tffdng, ky vpng va tif tin de tao ddng life tich cffc cho nhan vien hanh chinh - nhffng ngffdi dang thifc thi cac quy trinh cu the cua quan tri trffdng dai hpc trong tinh hinh mdi.Q
TAI LIEU THAM KHAO
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2. Bdi Anh Tuan (2002). Hdnh vi td chvtc, Nxb Dai hpc Kinh te Qud'c dan
3. Trffdng Dffc Thao (2018). Dgng luc ldm viec cda gidng vien trong cdc trUdng dqi hgc ngodi cong lap d Viet Nam, Luan an tie'n sy, Trffdng Dai hpc Kinh te Dai hpc Qud'c gia Ha Ndi
4. Herzberg, F. M., Snyderman, B. (1959). The Motivation of Works, New York: John Wiley and Sons
5. Kovach, K. A. (1987). What motivates employees? Workers and supervisors give different answers, Business Horizons, 30(5), pp. 58-65
6. Maslow, A. H. (1943). A Theory of Human Motivation, Psychological Review, 50(4), pp.
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Econo ny and Forecast Review
