O U A N Tiq KIMI DOAMI
, mOJ SO GIAI PHAP NANG CAO
SU THOA MAN CONG UIEC CUA NHAN UIEN V TE:
TAI BENH UIEN DA KHOA DONG NAI
Ngdy nhgn: 10/03/2020
Tran Mai Bdng Trudng DH Kinh Te Tp H6 Chi Minh
Email: [email protected] Tran Huvnh NgSn TruoTig DH Kinh Te Tp Ho Chi Minh
Email: [email protected] Ngdy nhgn lai: 01/04/2020 Ngdy duy^t dang: 10/04/2020
^^di nghien cuu dugc thue hien nhdm dong gop mgt so gidi phdp ndng cao su thoa mdn trong cong
^Z^viec ciia cdn bg y ti, gop phdn giir chan nhdn vien co chuyen mon vd lam tdng su gan^ kit ciia hg.
Qua viec biin ddn cdc ly thuyet co lien quan, nghiin cuu de xudt mo hinh ly thuyet gom 6 yiu to anh hudng din su thda mdn trong cong viec cua nhan viin: (I) Luong vd phiic Igi, (2) Dao tgo - thang tien, (3)_ Cdp trin, (4) Dong nghiip, (5) Diiu kien Idm viec vd (6) An todn cong viec. Nghiin cuu thuc hien phdng vdn tay doi vdi 5 nhdn viin y te (Id bdc sy, dugc sy vd dieu dudng co kinh nghiem Idm viec tren 4 nam) nhdm tim hiiu sdu nhiing nguyin nhdn ddn din sic chua thoa mdn trong cong viec cua nhdn vien; dong thdi, hiiu chinh, bo sung vd hodn thien thang do cho bdng khdo sat chinh thuc. Kit qua khdo sdt 223 nhdn viiny ti dang Idm viic tgi Benh viin Da khoa Dong Nai cho thdy, dong nghiep vd dieu kiin lam viec Id hai yiu to md nhdn viin edm thdy^ hdi long han nhirng yiu to con lai. Trong khi do, an todn cong viec Idyeu to nhdn dugc su hdi long it nhdt tir ngudi lao dgng.
Tir khoa: Su thoa mdn trong cong viec, nhdn viin y ti, binh vien Da khoa Dong Nai.
l.Datvande
Trong mdi trudng kinh doanh toan cau hda nhu hiln nay, mdt cdng ty cd the nhanh chdng bat kip ky thuat san xuat ciia ddi thii canh tranh bang each rnua cdng nghe mdi, cd the dl dang huy ddng vdn bang each vay ngan hang hay phat hanh cd phiiu; nhung ddi voi ngudn nhan luc, yeu td quan trong, xac dinh Igi the canh tranh va sir tdn vong ciia mot doanh nghiip, thi can eg mdt khoang thai gian dai d& xay dung, dao tao, phat triin va duy tri. Khi mdt nhan su quan trgng ra di, hg mang theo ca tri thiic, khach hang va ddi khi la bi mat kinh doanh ciia doanh nghiep. Vi vay. cac doanh nghiip tu nhan lln ca quan nha nude diu khdng ngiing hoan thien chinh sach cua minh di cd thi giii chan ngudi lao dgng.
Trong do, sir thda mari cdng vile dugc xem la mdt ttong nhiing yiu to can dugc quan tam hang dau (Lawler va Porter, 1967). _ , ,
Trong bao cao cai tien chat lugng Sd Y te Ddng Nai (2017), sir hai long trong cdng viec ciia ddi ngii nhan vien y ti dugc danh gia chua dat so vdi mire diim dugc di ra, Xuat phat tir tinli hinh thuc tiln nay tai Binh viln, nai cac nhan vien y te phai lam
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vile ttong mdt mdi trudng benh nhan qua tai tao nen ap luc cdng viec cao lam anh hudng den chat lugng cugc sdng cua hg (Benh vien Da Khoa Ddng Nai, 2018) va nhdm tac gia nhan thay van dl cap thiet hiln nay la can cd mgt nghien ciiu ve thuc trang su thda man cong viec ciia dgi ngii can bg y te, tir dd de xuat mgt sd giai phap dugc nham cai thien va nang cao su hai long cua hg. Viec dam bao su thda man cdng viec cho nhan viln y tl la dieu can thiet va quan trgng de giii cMn dgi ngu y bac sy vira cd tam viia cd tam vdi nghe; ddng thdi, cung cap dich vu y ti hiiu qua^ cho cdng ddng, Bai nghiin ciiu dugc thuc hien tien hanh khao sat phan idn nhan viln y te tai benh viln Da khoa Ddng Nai.
2. Ca SO" ly thuyit vl su thda man cdng viec va thut:
trang sy thda man cdng viec doi ngii nhan vien y te 2.1. Suthoa mdn cong viec
Hiln nay cd kha nhilukhai niem ve su thda man trong cdng viec. Ly thuyit ciia Hoppock (1935) do ludng su thda man nay theo nhieu khia c^nh khac nhau, su thda man ttong cdng viec ndi chung khdng don thuan la tdng cdng su thda man theo tii'ng khia canh. Mdt sd nha nghiin ciiu khac nhan dinh rang su khna hoc CB- thuifng mai 49
Q U A N -nq K I N H D O A U M thda man cdng viec thi Men muc dp ma nguoi lao ddng cam nhan va 4inh huang tich cue ddi vai cdng viec ttong td chuc (Vroom, 1964; Weiss va cgng su, 1967). Su thda man ttong cdng vile la cam giac ciia ngudi lao dgng ve su th^nh cong ttong cdng viec va cd lien quan true tilp den phiic Igi ca nhan (Kaliski, 2007). Nhu vay, nhin chung mgt ca nhan dugc xem la thda man vdi cdng vile khi hg cam thay thoai mai va hai long vdi cdng viec, do chinh la ddng luc giitp hg phat huy het nang luc ciia minh khi lam viec.
Cac chi sd dl danh gia miic do thda man cdng viec cua mdt ngudi la ban chat cdng vigc, tiln luang, thang tien, ddng nghiep va su giam sat ciia cap ttIn (Smith va cdng su, 1969). Nghiin ciiu ciia Tran Kim Dung (2005) su dung chi sd md ta cdng vile JDI - Job Description Index (bao gdm 5 nhan td: Ban chat cdng viec, ddng nghiep, lanh dao, tiln luang, dao tao va thang tien) cua Smith va cgng su (1969) de do ludng mire dg thda man trong cdng vile eua nhan viln tai Viet Nam. Ddng thdi, tac gia ciing bd sung them hai nlian td phuc Igi cdng ty va dieu kiln lam viec vao thang do JDI cho phu hgp vdi tinh hirih thuc tl tai Viet Nam. Ngoai nhung yeu td chinh cd tac dgng den sir thda man^cdng viec nhu luang, dilu kiln lam viec, su thang tien va mdi quan he ddng nghiep, thi an toan cdng vile dugc xem xet nhu mgtkhia canh quan ttgng va yeu td nay anh hudng din nam gidi nhieu han nii gidi (Parvin_ va Kabir, 2011). Ngoai ra, rndi quan he giira ddng nghiep va cap tren la hai yiu td nhan viln cam thay rat de tac dgng den su hai_ long ttong cdng vile (Wang va cgng su, 2017). De thiic day su thda man cdng vile eho nhiing bac si tai cac benh vien edng, Xi-Torig va cdng su (2016) kiln nghi cac nha quan ly benh viln cdng ve viec quan tam nhieu hem den rihan vien qua mgt sd yiu td nhu dieu kien lam vile, nang cao miic thu nhap, ttao ca hdi hgc tap, dao tao nang cao trinh do chuyin mdn va cai thiln mdj quan he giira cac ddng nghiep.^ Kit qua nghien cuu cho thay bail chat cdng viec va ca hpi daotao thang tien dugc danh gia la tac ddng manh nhat den sir thoa man ttong cdng viec. Nhu vay, dua vao kit qua tdng hgp cac nghien cuu d tren, cd rat nhilu yeu td anh hudng din sir thda man trong cdng viec ciia nhan vien, trong do luang va phiic Igi, dao tao va thang tiin, cap tren, ddng nghiip, dilu kien lam viec va an toan cdng vile la nhirng yiu td dugc nhieu nghien ciiu lua chgn va chimg minh la cd tac dgng den sir thda man trong cdng viec ciia nhan vien.
Luang, phuc lai, dao tgo yd ca hgi thdng tiin Cac nlia nghien ciiu cho rang cimg d mdt mire dd cdng vile thi ngudi lao ddng se cam thay thda man
ban khi thu nhap cao ban (Bedeian va cgng s\r, 1992; Pettit Jr va cOng sir, 1997). Theo Spector (1997), luang dugc xem la mgt yiu td quan ttgng anh hudng deri su thda man cdng vile vi nd gan lien vdi cac nhu cau vat chat ciia ca nhan. Mot sd nha nghiin ciiu nhan dinh rJng ca hdi thang tien cd mdi quan he chat che vdi sir hai ldng ttong cdng vile ciia ngudi lao dgng (Pergamit & Veum, 1999; Ellickson, 2002). Day ta yeu td ve mat tam ly vi no phan anh nhan thirc ciia nhan viln vl cac co hdi de phat ttiln nang lire va thang tien trong td chirc (Spector, 1997).
cac yen td ve dao tao va thang tiln bao gdm co hgi tham gia cac chuang ttinh dao tao, viec td chiic tao dilu kiln cho nhan vien hgc tap hay su cdng bang ciia cac chinh sach va quy dinh ve thang tien (Lam TanKhai, 2017). ,
Cdp tren vd dong nghiip
Hanh vi cua ngudi lanh dao ludn ed tac dgng den tam ly ciianhan viln, qua dd giiip hg de dang hda nhap vdi td chirc, cdi md ttong giao tiep vdi ddng nghiep va Um tang miic do tin cay giiia hg vdi cap tten (Tsitmideli va cgng su, 2016). Tuong tu. Lam Tan Khai (2017) cung khang dinh vile cap trin cd tinh than giitp da va lang nghe cap dudi, thai dp than thiln, cdi md va cdng bang ciing lam ngudi lao dgng thda man hon^ ttong cdng viec. Ngoai ra, cac mdi quan he vdi ddng nghiip ciing tao nin ap luc hoac dgng lire cho ngudi lao dgng. Theo Zhou va George (2001), khi dugc lam viec ttong mgt mdi trudng ma ddng nghiep ludn san sang giup dd, khuyen khich va chia se chuyen mdn, ngudi lao ddng se de dang dua ra dugc nhiing y tudng sang tao, huu ich nham mang lai hieu qua cao ban cho cdng vile.
Dieu kiin Idm viic vd an todn cong viic Ngay nay, su can bang giiia cdng viec va cugc sdng ngay cang dugc ca ngudi lao dgng lan to chitc sii dyng lao dgng quan tam. Viec can bang giiia hai mdi trudng nay se tao ddng luc de nhan vien hgc hdi, sang tao, phan dau hoan thanh nhiem vu va t^o su gan kit giiia nhan vien vdi td chiic. Dl lam tang miic do thda man cdng viec cho ngudi lao ddng, cdng ty can tao mgt mdi trudng lam vile dam bao vl sinh va lam giam ap luc cdng vile cho hg (Tran Kim Dung, 2005). Smith va Yvonne (1999) danh gia an toan cong viec la yiu td rat can thiet dl nhan vien' cung cap chat lugn_g cdng vile. Vi nhan viln thudng it nhan dugc sir hd trg ve an toan ttong cdng viec, nin hg mong dgi suhd trg nhieu hem tir td chiic va xa hdi bin canh ngudn hd tig den tir chinh ban than, gia dinh, ban be va ddng nghiep (Zhao va cdng sy:, 2015). Theo Woods (2017), mgt nhan vien cd the ngimg nd luc dk hoan thanh cdng vile khi cam thdy
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JMIAH TRI KIMI DOAMI thieu an toan trong cong viec vi thieu mim tin vl
tucmg lai ddi vdi td chiic.
Benh vien Da khoa Dong Nai, mdt benh vien tuyin tinh, cd chuc nang_ cap ciiu, kham va dilu tri ngi, ngoai tni cac benh ve ngi khoa, ngoai khoa, san phy khoa, ungbudu va cac chuyen khoa khac. Trong nhung nam gan day, do su qua tai vl khdi lugng cdng viec, ty II nghi vile tai Benh vien Da khoa Ddng Nai dang d mire canh bao, dao ddng ttong khoang 17.5%-20.36% tir nam 2015 din 2017 (Sd Y ti Ddng Nai, 2017). Theo Christy (2017), ty le nghi viec dudi 10% dugc xe_m )a ly tudng. Dieu nay cho thay dSu hieu vl su mat dn dinh trong viec duy tti ngudn nhan lire, dac bilt la su thilu hyt nhan su chuyin mdn tai benh vien nay. Vi vay, myc tieu cita nghiin ciiu la giitp benh vien xay dung chinh sach nhan su phii hgp thdng qua nhirng giai phap nang cao sy thda man cdng viec cho ddi ngii can bd y te de dap ling muc tilu phat trien lau dai va ben viing.
Md hinh nghien ciiu de xuat 6 yiu td anh hudng din sir thoa man trong cdng viec cua rihan viln bao gim: (1) Luang va phitc Igi, (2) Dao tao - thang tiin, (3) cap trin, (4) ddng nghiip, (5) Diiu kiln lam vi.lc va (6) An toan cdng viec,
2.2. Thuc trgng sir thoa man trong cong viec tgi bfnh viin Da khoa Dong Nai
Trudc khi tiin hanh khao sat phin Idn nhan vien y ti tai benh viln Da khoa Ddng Nai, qua trinh phdng van sau dugc thuc hien vdi 5 ling vien (la bac sy, dugc sy va dilu duong cd kinh nghiem lam vile tren 4 nam) riham tim hieu sau nhiing nguyen nhan dan den su chua thda i man ttong cdng viec ciia nhan vien; ddng thdi, DS hiiu chinh, bd sung va hoan thien thang do i cho bang khao sat chinh thuc. Kit qua phdng van tay ddi cho thay mgt so van dl ndi bac sau: Dau tiln la, khi ndi din yiu td luang va phiic Igi, da sd dap viln deu cd y kiln rang miic luong hien tai cdn thap nen mgi sinh hoat cita gia dinh hg phai chi tilu tilt kiem hoac sdng nhd vao ngudn hd trg tir ngudi than. Hg mong mudn cd ludt miic luang du dam bao cho nhimg nhu cau sdng ca ban dl cd the on AinU t',r.u tliSn i^A loin ^ripr I3ii Hfli- fhpTTi v a n
nhan viln cap dudi v l chuyin mdn, kha nang truyin dat ciing nhu kha nang dieu tiet cdng viec.
Ket qua khao sat chinh thiic 223 nhan vien y te dang lam vile tai Benh viln Da khoa Ddng Nai chi ra rang, diem trung binh cua bien luang vd phiic Igi chi dat 2.32^ diem (theo thang do Likert 5 diem).
Trong dd, biln "'Mice luong tuang xung vdi nang lyre vd su dong gop cda bdn than" cd gia tti thap nhat la 2.01. Dilu nay cho thay, ddi vdi yeu td nay, da phan ngudi lao dgng cho -rang gia tti ma hg rihan dugc khdng tuang xting vdi cong siic hg bd ra. Khi ban ve yeu td dao tao - thang tiln, nhiing ca nhan tham gia phdng van da phan khdng nhilt tinh vl ca hgi phat trien do vi tti cdng viec kha dn dinh. Mdt sd Ichac
Nguon: Nhom tdc gid, 2019 Hinh \: Mo hinh nghien cuu di xudt
Nguon: Kit qud khdo sdt, 2019 Hinh 2: Diim trung binh cdc yiu to
dnh hudng su thoa mdn cong viec dinh tinh thin va lam viec lau dai; them vao
dd, hiy lam viec trong mdi trudng dl bi la^
nliilm nhung tiau nhu nhirng nhan vien y te
tham gia phdng van tay ddi khdng qua chii , , _, . , ^ , .. . , , trgng nguy ca lay nhilm ma chu yeu quan tam den cho rang co hgi thang tien tai benh vien cong chi nguy CO bi hanh hung tir su quan tam qua mire cua dua trin nhirng moi quan he hoac mang tinh ke thira, than nhan' binh nhan, lam anh hudng din su tap Nhiing ca nhan cd xuat phat diem thap thi chi co the tmng trong cdng viec cua ho; ddng thdi, dgi ngu cap no luc vugt b§c hoac "chd thdi". Voi diem trung tren tai binh vien chua nhan duac su hai long cua binh kha thap la 2,4 (theo thang do Likert 5 diem).
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C M I A N T R I K I I M DOAiM nhanvien y te cho thay hg chua cam thay hai long ve yiu to dao tao - thang tien; ttong d6, chinh sach thang tien dugc cho la yiu to cd miic do hai ldng thap nhat (diem trung binh cho bien nay la 2.36, thap nhat trong 5 bien cua thang do dao tao - thang tiln). Tilp din, khi dugc hdi ve yeu td cap tren, 2/5 dap viln tta Idi rang ngudi quan ly true tiep va cap tren chua tao dugc su tin tudng cho cap dudi vi thilu siic thuyet phuc va su quyet doan khi giai quyet cdng viec. Them vao do, thilu su ehiase cdng vile ciing nhu thilu su tich cue tham gia dilu hanh hoat dgng chung ciia bg phan dan din vile dilu ddng r^an su chua hgp ly. Nhilu nhan viln cap dudi cam thay ttach nhiem va khdi lugng cdng viec cua minh bi gia tang va nhieu hon nhiing ngudi khac. Chinh vi nhung ly do trin, cap lanh dao chua nhan dugc su hai long cua nhan vien cap dudi vdi diem trung binli la 2.32. Trong dd bien "Cd sic ho trg cdp dudi khi cdn thiet" tuy dat gia tti trung binh cao nhat ttong thang do nay, dat 2.39 dilm nhung van thap hon miic trung bmh 2.5 cua thang do Likert 5 diem. Dieu nay cho thay, lanh dao tai benh vien that su khdng tao nen dgng luc lam vile cho nhan viln.
Ddi vdi yiu td dong nghiep, da sd nhan vien dugc phdng van danh gia cao sir hgp tac vdi cac ddng nghiep giua cac bd phan vdi nhau hon la su hgp tac trong cung bg phan. Nguyen nhan duge de cap den d day la do thai do hgp tac lam viec ttong dgi nhdm vln cdn xay ra trudng hgp so sanh lan nhau, tmyen dat nhiing tu tudng mang tinh tieu cue ttong ngi bg khoa, phdng. Nhin chung, vi chua cd sir tin tudng vao trinh dg chuyen mdn cung nhu each sap xep va thuc hiln cdng viec dan din su hgp tac, chia se va cam thdng ttong cdng_ vile giiia nhan viln cimg khoa, phdng cdn chua tdt. Tuy nhien, dong nghiip \k yiu to ma ngudi lao ddn_g hai long nhat ttong 6 yeu td dugc khao sat, vdi dilm trung binh la 3.69. Dilu nay cho thay, mac du van cdn nhiiu y kiin ttai chilu trong viec phdi hgp vdi nhau nhung nhin chung ddi ngii can bg y te tai benh vien Da khoa Ddng Nai danh gia cao su hop tac, hd tta va giitp do cita ddng nghiip. Khi xet den yeu to dieu ki^n Idm viic, tat ca 4 bien quan sat ttong thang do diiu kien lam viec diu dat diim trung binh tten 3.43, ttong do _^bien
"'Nguon nhdn luc tgi khoa phong du de ho trg anh/chi thuc hien cong viic cua_ minh" dat gia tri trung binh thap nhat. Chimg td rang, viec thieu hut va sap xip nhan lire ttong ndi bg khoa, phdng chua hieu qua da lam suy giarn ddng luc lam viec cua nhan vien. Trong 6 yiu td dugc khao sat, an todn cong viec cd dilm trung binh thap nhat vdi 2.23 diim va khdng cd bien nao dat gia tri trin 2.5, gia tri
trung binh cita thang do Likert 5 miic dg. Trong dd, bien quan sat "Anh/chi cam thdy dugc bdo ve an todn khi co nguy^ co bi hdnh hung tie b^nh nhdn vd thdn nhan" la bien nhan dugc sd diem trung binh la 2.16, thap nhat trong tat ca cac bien quan sat dugc ghi nhan. Dieu nay ddi cho ban quan ly Benh vi?n phai xem xet lai moi trudng, quy ttinh, each thiic lam vile dl dam bao an toan cho ngudi lao ddng ca vl mat thi xac lan tinh than. Chi tiet gia tri trung binh cho bien quan sat ciia cac thang do dugc trinh bay trong bang 1.
3. De xuat giai phap nSng cao sur thoa man cong viec cua nhan vien y te tai b|nh vien Da khoa Dong Nai
Bai nghiin ciru xem xet 6 yen td anh hudng den SII thoa man ttong cdng viec cua nhan viln daug lam viec tai Benh vien Da Khoa Ddng Nai bap gdm: (I) Luang va phiic Igi, (2) Dao tao - thang tien, (3) Cap ttIn, (4) Ddng nghiip, (5) Dieu kien lam viec va (6) An toan cdng vigc. Can cii vao kit qua khao sat, nhdm tac gia xin dua ra mdt sd ham y cho ban lanh dao benh vien nham cai thiln va nang cao sir thda man trong cdng viec cua dgi ngii can bg y te dang lam vile tai day. Thir nhdt, vi nhilu can bg cho rang miic luong hiln tai chua tucmg xung vdi nang luc va sir ddng gdp ciia hg cho cdng vile, Ban Giam ddc benh vien nen tang thu nhap de thu hiit bac sy tre va duy tti su gan b6 ciia dgi ngii bac sy cd tay nghe. Cu the, xem xet nang mire luang hien tai tir 10.000.000 VND/ngudi vdi miic cam ket ve thdi gian cdng tac 5 nam len tdi thiiu 20.000.000 VI^iD/ngudi vdi thdi gian lam viec dugc cam kit la 5 nam. Ngudn quy dugc sir dung cho vile thu hiil nhan tai dugc trich tu quy phat trien su nghiep ciia den vi. Thic hai, minh bach trong Id trinh thang tien bang each xay dung Ig trinh rd rang, hgp Iy_ cho dgi ngii nhan vien tie.
Nhung can bg chii chdt khqa/phdn^ trudc khi dugc bd nhiem can td chiic budi lay y kien va bd philu tin nhiem cdng khai; vi du nhu nhan vien cd qua trinh cdng tac trin 5 nam cd ket qua kiem tta chuyen indn dat yeu cau theo tilu chuan danh gia ciia hdi ddng chuyin mdn (tai Benh viln) va dat dugc su tin nhiem ciia cac ddng nghiip kliac se dugc cic di dao tao ve ky nan^ quan ly de dugc quy hoach thanh can bd quan ly cap cao ban. Thir ba, khdng ngung nang cao nang lire chuyen mdn va quan tri cho_ can bg lanh dao de hg cd dugc su tin__tudng ciia cap dudij dl hg cd dii nang luc hudng dan va dao tao tai chd cho ddi ngii nhan viln. Them vao dd, cac tnrdng khoa va trudng phdng phai tham gia vao boat dgng kiim tra giam sat thuc hiln cdng viec ciia nhiing nhan vien da dugc phan cdng nhiem vy; ho trg dieu
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khoa hoc .g mai' tio 141/2020
QUAN TRI KIMI DOAMI
Bang 1.- Gid tri trung binh cho cdc biin quan sdt
BicD 1 * ^ ' ' ' ' ' 1 trune binh Luone va pliiic Ifi Mire immg tutmg xung v6i nang luc va i\r Jong Bflp cua bin than Anii/chi thay miic thu nhap cua minh la Ajih/ch| CO the song d(ia vao muc luong Cac khoan phii cap theo tirong vk luong luge Iii dilng h^n
Cac chucmg Irinh ptiuc Igi cua B^nli vi$n la diing va phong phu.
Cac che d$ phiic 1^ ciia iSi iistfc th^c hi$n ]^y dii va kip thai
201 2 14 2 76 2,7 2 17 2.19 Dio If 0 vi thing liln Anh/chi dugc bietve nhung dieu ki^n Ihiing lien tai Benh vien B^h vi^n t^o nhieu cu hgi cho anh/ chi Chinh s^h (hang nen va dao t ^ cong bang Anh/ ch| dufc cung cap kien thirc. ky nang :kn thict cho cong vi;c ciia minh B|nh Vi?n co ke hojch ro rang ve dao tao vi phat Incn nghe nghiep ca nhan
2 36 2.38 245 2 39 2 43 Cap fren non va kh^ nang diSii hmh 2o S(i ho Iri; cap duoi khi cin IhieL cip Hen coi Irpng tai nang va su dong gop Eua cap dudi
DOI XU cong bang vfii moi nhan vien
"6 kha nang liuycn dat thuyet phyc va ]i;u qui
2 29 2 39 3 29
2.2S 2 34
Bii- iJigMh
BSng nghijp Dong nghlfp luon san long ho up, giup d&Ioikhicanlhik To thai dp hop Eac (oE voi nhau trong )ong nghifp than Ihi^n, de gan Jong nghiSp tin tam trong cong vi?o Oi dii ky nSngvil trioh dg chuyen mon can hiel de ho Hv anW dq liong cong vi?c.
3 85 3 65 3 78 3,4S 3 69 Dieu kifn lam vi|c Choi lupng cong vif c anh/chj xu ty lang ngay Iii hop ty
•Iguon nhan t\tc lai fctioa phong dii de ho li^anh/chl ihuc hi^ cong viec cua minh.
Sv phSi hpp noi bg va giija cac khoa ihong mang l?i h i ^ qua dicu tri Dieu ki?n vat chat tai benh vien day id, phuc vif lot cho cong viec
344 3 43 3,52 3 47
— ' • • - * ftnW ch] cim thay duoc bdo v^ an loan dli c6 nguy co bi hanh hung tu bf nh ri trong pham vi dugc bao ve Anh/ch] nhan dugc su benh vuc va
;ain thong ciia ban lanh dao khi co ranh chap vfri t>|nh nhan va than nhan i\nh/chj de bl anh huong tam ly khi co in lu^n xa h^i tieu cue lien quan den ftnh/chi CO cam thay e ng?i khi d6 nSe nguy co ISy nhifim trong qua trinh
2.16 2.32 2.22
2 22 2,21
Nguon: Nhom tdc gid, 2019
phdi tdt nhan luc, phdi hgp ciing nhau hoan thanh cong vile tranh tinh trang phan bd cong vile Ididng ddng diu. Thir tu, tang cudng thao luan sinh hoat nhdm theo tung khoa, phdng. Nin lap thdi gian biiu 1 tuln/ian hoac 1 thang/ian (ngoai thdi gian giao ban thudng le) di cac thanh viln trong khoa, phdng cd thi trd chuyen, lang nghe nhau vl nhirng bat ddng cung nhu chia se nhiing khd khan trong cdng vile, giiip mgi ngudi cdi md hoTi trong giao tilp, tao su thdng hiiu nhau nhiiu hon va giiip do lln nhau va giiip cho cdng viec dugc trdi chay. Thic nam, su an toan ciia dgi ngii y te ciing can dugc dam bao hem.
Than nhan ngudi binh ddi khi vi quan tam qua miic din ngudi than rna cd nhirng hanh dgng qua khich vdi nhan viln y ti nhu mSng chiri va tham chi de dga
hanh hung cac nhan vien trong ca true. Vi vay, de giam nguy ca bj hanh hung va bi quay nhilu cho nhan viln tai mgt sd khoa nhu cap ciiu, hdi siic, v.v..., benh vien can tach bilt khu dieu tri - cham sdc benh nhan va than nhan nudi benh tai nhirng khu vuc nay, khdng de than nhan tilp c^n (khi chua cd chi dinh cho ngudi than cham sdc) nhung van phai dam bao cho than nhan b|nh nhan cd the kiem soat dugc tinh trEing ngudi nha cua minh thdng qua nhiing man hinh dugc lap dat ngay ben ngoai khu vuc chd_.
Than nhan ngudi benh cd thi thdng bao cho nhan viln trong ca true hay diln thoai true tiep qua dudng day ndng cua Benh viln nlu thay CO phat sinh sir cd hoac nhirng van de ma than nhan cho la khdng hgp ly.
4. Ket luan
Vile thudng xuyen quan tam din su thda man cua ngudi lao ddng la vd cung quan trong vi no se giup td chiic co nhung chinli sach thu hut va giu chan nguoi tai tdt hon, qua dd cd thi phat trien lau dai va bin vung. Dac biet la nhan viln y tl, mdt Imh vuc duac xem la nong cdt hiln nay. Ben canh nhiing mat tich cue thi van cdn nhiing mat tilu cue ma can bg y te dang lam viec tai benh viln Da khoa Ddng Nai chua hai long vdi don vj minh dang cdng tac. Biit dugc nhirng diiu nay, ban lanh dao cd thi dieu chinh phuong phap quan trj nhan sy phii hgp dl giup nhan vien lam vile vdi mgt tinh than hang say va cd trach nhiem; ddng thdi, mang lai hieu qua cao cho td chiic.^
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Summary
The aim of this study is to offer recommenda- tions to increase satisfaction and commitment of medical staff working at Dong Nai General Hospital. Drawing upon the theoretical background, this study suggests a proposed model with six ele- ments that impact employee satisfaction; namely (1) Income and benefits, (2) Training and promotion, (3) Superior, (4) Co-workers, (5) Working condi- tions, and (6) Safety. The smdy has conducted to mixed methods; (1) qualitative indepth interviews to 5 experienced medical staff (doctors, pharmacists, nurses) to explore their insights to employee satis- faction; then, (2) quantitative survey to 223 medical staff at Dong Nai General Hospital. The research results indicate that Co-workers and Working condi- tions gain higher evaluation than other dimensions, whereas Safety is the least satisfying aspect.
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