CHAPTER 5 CONCLUSION & RECOMENDATIONS
7. ANNEXURES
7.1. ANNEXURE A QUESTIONNAIRE: COMMUNITY MEMBERS 7.1.1 SET 1: EXPECTATIONS OF COMMUNITY MEMBERS
Strongly
disagree Disagree Neither agree nor disagree
Agree Strongly agree Project scope management
1 All projects are expected to be implemented in
line with the approved scope. 1 2 3 4 5
Project time management
2 All projects implemented within villages are
expected to be completed in time. 1 2 3 4 5
Project cost management
3 Community members are expected to pay for
basic services provided by the municipality. 1 2 3 4 5
Project quality management
4 The municipality is expected to provide sustainable infrastructure services to the communities.
1 2 3 4 5
5 All infrastructure projects implemented to the
communities are expected to be operational. 1 2 3 4 5
6 Municipal officials are expected to perform quality work while providing basic infrastructure services to the communities.
1 2 3 4 5
Project human resource management 7 The municipality is expected to have enough
human resources to provide basic infrastructure services to the community.
1 2 3 4 5
8 The municipality is expected to appoint
experienced service providers with the capacity to implement infrastructure projects.
1 2 3 4 5
9 Community members are expected to take good
care of all municipal infrastructure projects. 1 2 3 4 5
Project communication management
10 It is expected that community members should be
involved during the implementation of projects. 1 2 3 4 5
11 Community representatives are expected to be involved during infrastructure project
implementation.
1 2 3 4 5
12 It is expected that community members should know the place to report challenges experienced with municipal infrastructure services.
1 2 3 4 5
7.1.2. SET 2 : PERCEPTIONS OF COMMUNITY MEMBERS Strongly
disagree Disagree Neither agree nor disagree
Agree Strongly agree
Project scope management
1 All projects are implemented according to the
approved scope. 1 2 3 4 5
Project time management
2 All projects implemented in my village are
completed in time. 1 2 3 4 5
Project cost management
3 Community members pay for basic services
provided by the municipality. 1 2 3 4 5
Project quality management
4 The municipality provides sustainable
infrastructure services to the communities. 1 2 3 4 5
5 All infrastructure projects implemented for the
communities are operational. 1 2 3 4 5
6 Municipal officials perform quality work while providing basic infrastructure services to the communities
1 2 3 4 5
Project human resource management
7 The municipality has enough human resources to provide basic infrastructure services to the community.
1 2 3 4 5
8 The municipality appoints experienced service providers with the capacity to implement infrastructure projects to my community.
1 2 3 4 5
9 Community members take good care of all
municipal infrastructure projects. 1 2 3 4 5
Project communication management
10 Community members are be involved during the
implementation of projects. 1 2 3 4 5
11 Community representatives are involved during
infrastructure project implementation. 1 2 3 4 5
12 Community members know the place to report challenges experienced with municipal
infrastructure services.
1 2 3 4 5
7.2. ANNEXURE B QUESTIONNAIRE: COUNCILLORS 7.2.1 SET 1 : EXPECTATIONS OF COUNCILLORS
Strongly
disagree Disagree Neither agree nor disagree
Agree Strongly agree Project scope management
1 All projects are expected to be implemented in
line with the approved scope. 1 2 3 4 5
Project time management
2 All projects are expected to be completed within
the planned project period. 1 2 3 4 5
Project cost management
3 It is expected that the municipality should have enough funds to alleviate basic infrastructure service backlog
1 2 3 4 5
4 All projects are expected to be completed within
the Council’s approved budget. 1 2 3 4 5
Project quality management
5 The municipality is expected to provide sustainable infrastructure services to communities.
1 2 3 4 5
6 Reliable systems are expected to be in place for officials to account to Council on service delivery performance.
1 2 3 4 5
7 It is expected that the municipality should appoint qualified officials to monitor the implementation of infrastructure projects.
1 2 3 4 5
Project human resource management 8 The municipality is expected to have enough
human resources to provide basic infrastructure services to the community.
1 2 3 4 5
9 Councillors are expected to give support to officials for provision of basic services to the communities.
1 2 3 4 5
Project communication management
10 Councillors are expected to be involved during all
infrastructure projects planning. 1 2 3 4 5
11 It is expected that Councillors should understand their role in the process of infrastructure project planning.
1 2 3 4 5
12 Councillors are expected to be involved during
community consultations. 1 2 3 4 5
13 Councillors are expected to advice community members on the importance of taking care of municipal services.
1 2 3 4 5
14 Community members are expected to be involved
during the implementation of projects. 1 2 3 4 5
7.2.2 SET 2 : PERCEPTIONS OF COUNCILLORS Strongly
disagree Disagree Neither agree nor disagree
Agree Strongly agree Project scope management
1 All projects are implemented in line with the
approved scope. 1 2 3 4 5
Project time management
2 Projects are always completed within the planned
project period. 1 2 3 4 5
Project cost management
3 The municipality has enough funds to alleviate
basic service backlog. 1 2 3 4 5
4 All projects are completed within council approved
budget. 1 2 3 4 5
Project quality management
5 The municipality provides sustainable
infrastructure services to communities. 1 2 3 4 5
6 Reliable systems are in place for officials to account to Council on service delivery performance.
1 2 3 4 5
7 The municipality appoints qualified officials to monitor the implementation of infrastructure services.
1 2 3 4 5
Project human resource management
8 The municipality has enough human resources to provide basic infrastructure services to the community.
1 2 3 4 5
9 Councillors give support to officials for provision of
basic services to the communities. 1 2 3 4 5
Project communication management
10 Councillors are involved in all infrastructure
projects planning. 1 2 3 4 5
11 Councillors understand their role in the process of
infrastructure project planning. 1 2 3 4 5
12 Councillors are involved during community
consultations. 1 2 3 4 5
13 Councillors’ advice community members on the
importance of taking care of municipal services. 1 2 3 4 5
14 Community members are to be involved during
the implementation of projects. 1 2 3 4 5
7.3. ANNEXURE C QUESTIONNAIRE: MANAGERS 7.3.1 SET 1 : EXPECTATIONS OF MANAGERS
Strongly disagree Disa
gree Neither agree nor disagree
Agree Strongly agree
Project scope management
1 Tools are expected to be in place to monitor
implementation of projects in line with the approved project scope.
1 2 3 4 5
2 It is expected that the scope of work for infrastructure projects should be discussed with beneficiaries before the implementation.
1 2 3 4 5
3 All projects are expected to be implemented in line
with the approved scope. 1 2 3 4 5
Project time management
4 It is expected that steps should always be taken if the
project runs beyond its construction period. 1 2 3 4 5
5 All projects are expected to be completed within the
planned project period. 1 2 3 4 5
Project cost management
6 All projects are expected to be completed within the
Council’s approved budget. 1 2 3 4 5
Project quality management
7 The municipality is expected to provide sustainable
infrastructure services to communities. 1 2 3 4 5
8 The municipality is expected to have reliable project management system to monitor project
implementation.
1 2 3 4 5
9 All basic infrastructure projects implemented by the
municipality are expected to be functional. 1 2 3 4 5
10 The municipality is expected to have proper
maintenance plan for all basic infrastructure projects. 1 2 3 4 5 Project human resource management
11 The municipality is expected to have enough human resources to provide basic infrastructure services to the community.
1 2 3 4 5
12 Guidelines for implementation of basic infrastructure
services are expected to be available. 1 2 3 4 5
13 Community members are expected to support officials
during project implementation. 1 2 3 4 5
14 The municipality is expected to provide technicians with opportunities to be trained on project
management.
1 2 3 4 5
Project communication management
15 Community members are expected to be involved
during the implementation of projects. 1 2 3 4 5
16 It is expected that communication channels between stakeholders (communities, councillors,
administrators, sector departments and service providers) be very clear.
1 2 3 4 5
7.3.2 SET 2 : PERCEPTIONS OF MANAGERS
Strongly disagree
Disagree Neither agree nor disagree
Agree Strongly agree Project scope management
1 Tools are in place to monitor implementation of
projects in line with approved project scope. 1 2 3 4 5
2 The scope of work for infrastructure projects is discussed with beneficiaries before the
implementation.
1 2 3 4 5
3 All projects are implemented according to the
approved scope. 1 2 3 4 5
Project time management
4 Steps are always taken if the project runs beyond
its construction period. 1 2 3 4 5
5 All projects are completed within planned time
frame 1 2 3 4 5
Project cost management
6 All projects are completed within council approved
budget. 1 2 3 4 5
Project quality management
7 The municipality should provide sustainable
infrastructure services to communities. 1 2 3 4 5
8 The municipality had reliable project management
system to monitor project implementation. 1 2 3 4 5
9 All basic infrastructure projects implemented by
the municipality are functional. 1 2 3 4 5
10 The municipality has proper maintenance plan for
all basic infrastructure projects. 1 2 3 4 5
Project human resource management
11 The municipality has enough human resources to provide basic infrastructure services to the community.
1 2 3 4 5
12 Guidelines for implementation of basic
infrastructure services are available. 1 2 3 4 5
13 Community members support officials during
project implementation. 1 2 3 4 5
14 The municipality provides technicians with opportunities to be trained on project management.
1 2 3 4 5
Project communication management
15 Community members are involved during the implementation of projects.
16 A communication channel between stakeholders (communities, councillors, administrators, sector departments and service providers) is very clear.
1 2 3 4 5
7.4. ANNEXURE D QUESTIONNAIRE: TECHNICIANS 7.4.1 SET 1 : EXPECTATIONS OF TECHNICIANS
Strongly disagree
Disagree Neither agree nor disagree
Agree Strongly agree Project scope management
1 Technicians are expected to ensure that service
providers do not deviate from the project scope. 1 2 3 4 5
Project time management
2 Technicians are expected to ensure that projects
are completed within the planned time frame. 1 2 3 4 5
Project cost management
3 All projects are expected to be completed within
the Council’s approved budget. 1 2 3 4 5
Project quality management
4 The municipality is expected to provide sustainable infrastructure services to communities.
1 2 3 4 5
5 The municipality is expected to have reliable project management system to monitor project implementation.
1 2 3 4 5
6 All basic infrastructure projects implemented by
the municipality are expected to be functional. 1 2 3 4 5
7 The municipality is expected to have proper maintenance plan for all basic infrastructure projects.
1 2 3 4 5
8 It is expected that technicians should be evaluated on whether they perform their work effectively.
1 2 3 4 5
Project human resource management 9 The municipality is expected to have enough
human resources to provide basic infrastructure services to the community.
1 2 3 4 5
10 The municipality is expected to offer enough support to administrators in terms of project implementation.
1 2 3 4 5
11 The municipality is expected to provide technicians with the required tools and equipments needed to perform their duties.
1 2 3 4 5
12 Technicians are expected to have guidelines for
implementation of basic services. 1 2 3 4 5
13 The municipality is expected to provide technicians with opportunities to be trained on project management.
1 2 3 4 5
Project communication management 14 Community members are expected to be
involved during the implementation of projects. 1 2 3 4 5
15 It is expected that communication channels between stakeholders (communities, councillors, administrators, sector departments and service providers) be very clear.
1 2 3 4 5
7.4.2 SET 2 : PERCEPTIONS OF TECHNICIANS
Strongly disagree
Disagree Neither agree nor disagree
Agree Strongly agree Project scope management
1 Technicians ensure that service providers do not
deviate from the project scope. 1 2 3 4 5
Project time management
2 Technicians ensure that projects are completed
within the planned time frame. 1 2 3 4 5
Project cost management
3 All projects are completed within the Council’s
approved budget. 1 2 3 4 5
Project quality management
4 The municipality provide sustainable infrastructure
services to communities. 1 2 3 4 5
5 The municipality has reliable project management
system to monitor project implementation. 1 2 3 4 5
6 All basic infrastructure projects implemented by
the municipality are functional. 1 2 3 4 5
7 The municipality has proper maintenance plan for
all basic infrastructure projects. 1 2 3 4 5
8 Technicians are evaluated on whether they
perform their work effectively. 1 2 3 4 5
Project human resource management
9 The municipality has enough human resources to provide basic infrastructure services to the community.
1 2 3 4 5
10 The municipality offer enough support to
administrators in terms of project implementation. 1 2 3 4 5
11 The municipality provides technicians with the required tools and equipments needed to perform their duties.
1 2 3 4 5
12 Technicians have guidelines for implementation of
basic services. 1 2 3 4 5
13 The municipality provides technicians with opportunities to be trained on project management.
1 2 3 4 5
14 Project communication management 1 2 3 4 5
Community members are involved during the implementation of projects.
15 Communication channels between stakeholders (communities, councillors, administrators, sector departments and service providers) are very clear.
1 2 3 4 5
7.5. ANNEXURE E INTERVIEW LETTER
Letter of permission to conduct interviews.
25 August 2010
Polokwane Local Municipality
Cnr Landros Mare & Bodenstein Street Polokwane
Attention: Acting Municipal Manager
To: The interviewee
I hereby kindly request you to participate in a short interview session for a research dissertation for a Masters in Business Administration (MBA) from the University of Limpopo.
The topic of the dissertation is: Basic infrastructure services provision by Polokwane Local Municipality in Limpopo Province.
The interview will be in a form of a questionnaire which will be distributed to you for completion and will be collected after three (3) days. Your inputs and responses in the interview are guaranteed to be confidential.
I hope you will be free to participate in the interview.
Yours faithfully
______________
Mojapelo H.L