] Undergraduate student. If undergraduate indicate your year of study 1.4 Faculty
[ ] Theology
[ ] Business and Economics [ ] Arts and Social Sciences [ ] Law
2. Please indicate your library usage patterns
2.1 How often do you use the library and its resources?
[ ] Daily [ ] Weekly [ ] Monthly [ ] Quarterly [ ] Never
2.2 How often do you use Yahoo™, Google M, or other non-library gateways for information
[ ] Daily [ ] Weekly [ ] Monthly
] Quarterly [ ] Never
3. Please tick [V] in the table below the number that best describe your expectations of the service in the library
1 = Strongly Agree 2 = Agree
3 = Neutral 4 = Disagree
5 = Strongly Disagree
I expect the library to provide ...
3.1 3.2 3.3 3.4 3.5 3.6 3.7 3.8 3.9 3.10 3.11 3.12 3.13 3.14 3.15 3.16 3.17 3.18 3.19 3.20 3.21 3.22 3.23 3.24 3.25 3.26
Adequate print collection (books) to my needs Adequate print journals for my work
Adequate electronic journals for my work Easily available access to electronic databases Prompt Interlibrary Loan (loan from other libraries)
An efficient Short Loan (Special Reserve Collection) service Prompt re-shelving of books »
Prompt re-shelving of journals
Catalogue that is clear and has useful information <•
Library opening hours that meet my needs '
Prompt corrective action regarding missing books and journals A webpage that is clear and has useful information
An adequate number of computer workstations Computers that work well
Adequate photocopying facilities Adequate printing facilities
Staff who are friendly ,
Staff who are readily available to respond to my queries Staff who are willing to help me ,
Staff who understand my library service needs
Staff who have the knowledge to answer my questions A quiet library environment
A library space that inspires my own study and learning A library space for group learning and group study A library environment that has sufficient lighting A safe and a secure place for study
l 2 3 4 5
4. If you would like to add any comment about any of the services above or add comment about any further services you expect from the library not listed above please do so
5. Please tick [V] in the table below the number that best describe your perceptions of the service the library currently provides
1 = Strongly Agree 2 = Agree
3 = Neutral 4 = Disagree
5 = Strongly Disagree
The library currently provides ...
5.1 5.2 5.3 5.4 5.5 5.6 5.7 5.8 5.9 5.10 5.11 5.12 5.13 5.14 5.15 5.16 5.17 5.18 5.19 5.20 5.21 5.22 5.23 5.24 5.25 5.26
Adequate print collection (books) to my needs Adequate print journals for my work
Adequate electronic journals for my work Easily available access to electronic databases Prompt Interlibrary Loan (loan from other libraries)
An efficient Short Loan (Special Reserve Collection) service Prompt re-shelving of books
Prompt re-shelving of journals
Catalogue that is clear and has useful information Library opening hours that meet my needs
Prompt corrective action regarding missing books and journals A webpage that is clear and has useful information
An adequate number of computer workstations Computers that work well
Adequate photocopying facilities Adequate printing facilities Staff who are friendly
Staff who are readily available to respond to my queries Staff who are willing to help me
Staff who understand my library service needs
Staff who have the knowledge to answer my questions A quiet library environment
A library space that inspires my own study and learning A library space for group learning and group study A library environment that has sufficient lighting A safe and a secure place for study
l 2 3 4 5
6. If you would like to add any further comment about any of the services above or add comment about any further services not listed above please do so
Please indicate the degree to which you agree with the following statements 7.1 The library provides me with the information skills I need for my study
] Strongly agree ] Agree
] Neutral ] Disagree
] Strongly disagree
7.2
7.3
n general I am satisfied with library support for my learning, research and teaching needs
] Strongly agree ] Agree
] Neutral ] Disagree
] Strongly disagree
How would you rate the overall quality of the service provided by the library ] Extremely good
]Good ] Undecided ]Poor
] Extremely poor
8. Please give any further comments about the Iringa University College library services in the space provided below
For academic staff, I will collect the completed questionnaire from you. For students, please hand the completed questionnaire back to me. Should, for whatever reason, you are not able to return the completed questionnaire to me, please place it in a box, marked for this purpose, at the circulation desk in the library.
Should you need clarification, please contact me using one of the following contact details:
E-mail: [email protected], catsimba(o),hotrnail.com.
Cell: +255 745 244307 Tel: 255 262 720 100,
Postal address: P.O. Box 528, Iringa, Tanzania
Thank you for your co-operation.
Appendix 2
Cover letter to the respondents at Iringa University College
Rev Cornelius A Simba P.O. Box 528
Iringa, Tanzania Dear Respondent,
I am Rev. Cornelius A Simba, Master of Information Studies (MIS) student of the University of KwaZulu-Natal, South Africa. I am conducting this study as part of the requirements for the MIS degree. This survey aims at assessing your expectations and perceptions of the quality of library service offered to you. The result of the study will be communicated to the Iringa University College Library and the University administration. Better understanding of your expectations and perceptions may help the University and Library administration to improve library services and meet your quality service expectations and needs.
The questionnaire is intended for the actual users of Iringa University College Library i.e.
all academic staff, all postgraduate students and a sample of 294 undergraduate students.
However, participation in this survey is voluntary and without prejudice. Anonymity and confidentiality will be strictly observed when presenting the data. Please note that you are not required to provide your name or specific course of study.
You are kindly asked to answer all questions to the best of your ability.
Appendix 3
Informed Consent form for the sample population
INFORMED CONSENT FORM Title of Study:
User perceptions of the quality of service at Iringa University College Library, Tumaini University, Tanzania
I, , hereby consent to participate in the study as outlined in the document about the study/ as explained to me by the researcher.
I acknowledge that I have been informed about why the questionnaire is being administered to me and the possible advantages and adverse effects which may result from my involvement in the above mentioned study. I also understand that I will not be forced to answer any questions if I choose not to even after signing this consent form.
I understand that the study will be conducted under the supervision of:
Contact:
I acknowledge that I understand the contents of this form and freely consent to participating in the study.
Participant Signed:
Date:
Researcher Signed:
Date: