Appendix 4 Questionnaire

Durban Mill

7.4 Appendix 4 Questionnaire

SURVEY Objective

This survey is being administered in part fulfilment of an MBA dissertation thesis. The purpose of this survey is to gain an understanding of the style of management at the Mill. The aim is to see where we stand currently and how we can improve on our current situation.

Below is a list of statements. Read each one carefully, then, using the scale given, decide the extent to which it actually applies to your manager. Please do not write your name on this form. Your response to this survey is confidential, all results will be combined to reflect the overall perception in the Mill. For best results, please answer the questions given below as truthfully as you possibly can.

never

o

almost never 1

QUESTION 1

seldom 2

occasionally 3

almost always 4

always 5

a. Your manager encourages you to participate when it comes decision making time and he/she tries to implement your ideas and suggestions.

never almost never seldom occasionally almost always always

o

1 2 3 4 5

b. Nothing is more important to your manager than accomplishing a goal or task.

never almost never seldom occasionally almost always always

o

1 2 3 4 5

c. Your manager closely monitors your schedule to ensure a task or project will be completed in time.

never

o

almost never 1

seldom 2

occasionally 3

almost always 4

d. Your manager enjoys coaching you on new tasks and procedures.

never almost never seldom occasionally almost always

o

I 2 3 4

e. The more challenging a task is, the more your manager enjoys it.

never almost never seldom occasionally almost always

o

I 2 3 4

f. Your manager encourages you to be creative about your job.

never almost never seldom occasionally almost always

o

1 2 3 4

always 5

always 5

always 5

always 5

g. When seeing a complex task through to completion, your manager ensures that every detail is accounted for.

never

o

almost never I

seldom 2

occasionally 3

almost always 4

always 5 h. Your manager finds it easy to carry out several complicated tasks at the same time.

never almost never seldom occasionally almost always always

o

^{I 2 3 4 5}

Shamine Rajcoomar Page 129 03.07.2002

MBA Dissertation Management style and its influence on Organisational Climate

i. Your manager enjoys implementing new ideas.

never almost never seldom occasionally

o

^{1 2 3}

QUESTION 2

almost always 4

always 5

1.

a. When correcting your mistakes, your manager does not worry about jeopardising his/her relationship with you.

never almost never seldom occasionally almost always always

0 1 2 3 4 5

b. Your manager manages his/her time very efficiently.

never almost never seldom occasionally almost always always

0 1 2 3 4 5

c. Your manager enjoys explaining the intricacies and details of a complex task or project to you.

never

o

almost never 1

seldom 2

occasionally 3

almost always 4

always 5 d. Breaking large tasks into small manageable tasks is second nature to your manager.

never almost never seldom occasionally almost always always

o

^{1 2 3 4 5}

e. Nothing is more important to your manager than building a great team.

never almost never seldom occasionally almost always

o

1 2 3 4

f. Your manager enjoys analysing problems.

never almost never seldom 0 1 2

occasionally 3 g. Your manager honour's other people's boundaries.

never almost never seldom occasionally

o

^{1 2 3}

almost always 4

almost always 4

always 5

always 5

always 5 h. Counselling you to improve your performance or behaviour is second nature to your manager.

never almost never seldom occasionally almost always

0 2 3 4

i. Your manager enjoys implementing new procedures.

never almost never seldom occasionally almost always

0 1 2 3 ₄

j. In your job, you are allowed to make decisions on your own.

never almost never seldom occasionally almost always

o

^{1 2 3 4}

always 5

always 5

always 5

k. Employees generally trust their managers.

never almost never seldom 0 1 2

occasionally 3 I. Your manager is friendly and easy to approach.

never almost never seldom occasionally

o

^{1 2 3}

almost always 4

almost always 4

m. Your manager offers new ideas for job and related problems.

never almost never seldom occasionally almost always

o

^{1 2 3 4}

QUESTION 3

a. Your job responsibilities are clearly defined.

never almost never seldom occasionally

o

^{1 2 3}

b. Members in your department trust each other.

never almost never seldom occasionally

o

1 2 3

almost always 4

almost always 4

c. You have the opportunity to do a number of different things in your job.

never almost never seldom occasionally almost always

o

^{1 2 3 4}

d. Your hours of work are irregular.

never almost never seldom 0 1 2

occasionally 3 e. Being liked is important in getting a promotion.

never almost never seldom occasionally

o

^{1 2 3}

f. Your manager sets an example by working hard himself never almost never seldom occasionally

o

^{1 2 3}

g. There is friction in your work group.

never almost never seldom 0 1 2

occasionally 3

almost always 4

almost always 4

almost always 4

almost always 4

h. Excessive rules and regulations interfere with how well I do my job.

never almost never seldom occasionally almost always

o

^{1 2 3 4}

i. Managers generally know what is going on in their departments.

never almost never seldom occasionally almost always

o

^{1 2 3 4}

Shamine Rajcoomar Page 131

always 5

always 5

always 5

always 5

always 5

always 5

always 5

always 5

always 5

always 5

always 5

always 5

2.

03.07.2002

MBA Dissertation Management style and its influence on Organisational Climate

j. Your manager encourages you and your colleagues to work as a team.

never almost never seldom occasionally almost always

o

^{1 2 3 4}

k. This company has a good image to outsiders

never almost never seldom occasionally

o

1 2 3

almost always 4

I. Your manager is successful in dealing with higher levels of management.

never almost never seldom occasionally almost always

o

^{1 2 3 4}

m. There is conflict between your department and other departments.

never almost never seldom occasionally almost always

o

1 2 3 4

QUESTION 4

a. Your work is important.

never almost never

o

¹

seldom 2

occasionally 3

b. Most members in my workgroup take pride in their job

never almost never seldom occasionally

o

1 2 3

almost always 4

almost always 4

c. Everything in this company is checked, individual judgement is not trusted.

never almost never seldom occasionally almost always

o

^{1 2 3 4}

d. You are given advance information about changes which might affect you.

never almost never seldom occasionally almost always

o

^{1 2 3 4}

always 5

always 5

always 5

always 5

always 5

always 5

always 5

always 5

3.

For the each of the items given below please circle the number that applies to you.

Position 1 Employee 2 Supervisor 3 Manager 4 Senior manager Department 1 Admin 2 Production.lDespatchlLab/Maintenance 3 Sales

Gender 1 Male 2 Female

Race 1 Black 2 White 3 Indian 4 Coloured

Age Group 1 21-30 2 31-40 3 41-50 4 51+

The end. Thank you for taking the time to fill this survey. Your assistance is appreciated.