SECTION THREE: RESEARCH METHODOLOGY
10. CONCLUSION
This chapter therefore presents a detailed account of the research philosophy, and methodology according to which this research is conducted. The emphasis is placed on both the validity and reliability, with reasons that this case study is being conducted in the institution where the researcher is currently employed.
Previous literature describing case studies is valuable in identifying the points of this case study methodology, as well as illustrating the limitations/reservations associated with earlier research. While minimal material concerning this research is readily available, an explanation on how it is proposed to interpret the two methods in order to achieve the research objectives is provided. This includes a substantial literature review, the enhancement of earlier research model and philosophy, and the development of a research instrument and method. Ultimately, the thesis will assist in providing a recommendation on improving the system to the benefit of the improved service delivery initiatives and segregation of duties between administrative leaders and political leaders.
Thesis |Bheki Mthembu –MBA 2009 Class 59 11. REFERENCES
Babbie, E., 2008. The Basics of Social Research. Belmont, : Thomson Wadsworth.
Unites States of America.
Kvale, S. 2008. An introduction to qualitative research interviews. Sage publications.
London.
Lofland,J., Snow, D. Anderson, L. , and Lofland, L.H. 2006. Analyzing Social Settings. A guide to qualitative observation and analysis. 4th edition. Belmont.
Wadsworth.
Riege, A.M. 2003. Qualitative Market Research. An International Journal, 6(2):75- 86.Griffith University. Nathan. Australia.
Yin, R. 1994. Case study Research. Design and Methods. 2nd Edition. Sage Publication. California.
Thesis |Bheki Mthembu –MBA 2009 Class 60
“ANNEXURE A”
Directorate of Financial Services PO Box 134, East London, 5200 2nd floor Old Mutual building, East London, 5201 Tel: 043 705 3381 Email: [email protected]
29 JUNE 2011
The Speaker of Council
Buffalo City Metropolitan Municipality East London
South Africa Dear Madam
PERMISSION TO CONDUCT RESEARCH INTERVIEWS WITH COUNCILLORS
I am a third year student at Rhodes University doing the Masters in Business Administration(MBA), one of the requirements is that I conduct a research. My proposed research field is the “Leadership Roles in Municipalities”, a the case study of Buffalo City Metropolitan Municipality. This research is supervised by Trevor Amos from Rhodes University.
The sampling size of this research consist of five service delivery Directors, five Ward councillors and five Executive Mayoral Committee councillors, the reasons for the interviews is to get the views on the intended roles of leadership and alignment with service delivery initiatives. This memo is therefore a request for a permission to interview the councillors as per the sample size of this research.
Ethical issues will be strictly adhered to, for example, the aim of the research, focus on topic, matters concerning confidentiality, secrecy and respondents will not be mentioned by names on the research report. Data will be collected through open-ended interviews and questions is strictly based on the research topic.
After completion of the research, participants will be informed of the findings of this case study via the office of the Accounting Officer for the directors and the officer of the speaker for the councillors , and the full research report once approved by the University will also be handed to Buffalo City Metropolitan Municipality. The study will be beneficial to the municipality at large as the aim of the research is “to compare and contrast the current and intended role of leadership in Municipalities”
Your kind assistance in granting me permission will be highly appreciated.
MR B.J MTHEMBU
MANAGER STRATEGY AND TRANSFORMATION
L. SIMON SUPPORTED/NOT SUPPORTED
THE SPEAKER
Thesis |Bheki Mthembu –MBA 2009 Class 61
“ANNEXURE B”
Directorate of Financial Services PO Box 134, East London, 5200 2nd floor Old Mutual building, East London, 5201 Tel: 043 705 3381 Email: [email protected]
05 JULY 2011
The Acting Municipal Manager
Buffalo City Metropolitan Municipality East London
South Africa Dear Madam
PERMISSION TO CONDUCT RESEARCH INTERVIEWS WITH MUNICIPAL OFFICIALS
I am a third year student at Rhodes University doing the Masters in Business Administration(MBA), one of the requirements is that I conduct a research. My proposed research field is the “Leadership Roles in Municipalities”, a the case study of Buffalo City Metropolitan Municipality. This research is supervised by Trevor Amos from Rhodes University.
The sampling size of this research consist of five service delivery Directors, five Ward councillors and five Executive Mayoral Committee councillors, the reasons for the interviews is to get the views on the intended roles of leadership and alignment with service delivery initiatives. This memo is therefore a request for a permission to interview the councillors as per the sample size of this research.
Ethical issues will be strictly adhered to, for example, the aim of the research, focus on topic, matters concerning confidentiality, secrecy and respondents will not be mentioned by names on the research report. Data will be collected through open-ended interviews and questions is strictly based on the research topic.
After completion of the research, participants will be informed of the findings of this case study via the office of the Accounting Officer for the directors and the officer of the speaker for the councillors , and the full research report once approved by the University will also be handed to Buffalo City Metropolitan Municipality. The study will be beneficial to the municipality at large as the aim of the research is “to compare and contrast the current and intended role of leadership in Municipalities”
Your kind assistance in granting me permission will be highly appreciated.
MR B.J MTHEMBU
MANAGER STRATEGY AND TRANSFORMATION
MS NONCEBA MBALI-MAJENG SUPPORTED/NOT SUPPORTED ACTING MUNICIPAL MANAGER
“ANNEXURE C”
Thesis |Bheki Mthembu –MBA 2009 Class 62 CONSENT FORM
AGREEMENT BETWEEN RESEARCHER AND RESEARCH PARTICIPANT
I (participant’s name) _________________________ agree to participate in the research of Bhekisisa Mthembu
I understand that:
1. The researcher is a registered MBA student conducting the research as part of the requirements for a Masters degree at Rhodes University.
2. The researcher is interested in my understanding and experience of the role of leadership
3. My participation will involve writing a narrative with regard to the research being done. I may also be interviewed if clarification is needed on my written narrative.
4. The transcriptions and written narratives will be retained and kept safely during the course of this study.
5. My participation in this research study is voluntary
7. Anonymity is guaranteed. The report on the project may contain information about experiences and personal attitudes, but the report will be written in such a way that respondents will not be able to be identified by the general reader.
1. Researcher: ___________________________
Date: ___________________________
2. Participant: ___________________________
Date: ___________________________
Thesis |Bheki Mthembu –MBA 2009 Class 63
“ANNEXURE D”
INTERVIEW FOR THE ADMINISTRATIVE MANAGERS IN THE MUNICIPALITY 1. Describe the role fulfilled by your directorate in service delivery initiatives?
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2. Describe the impact of policies, rules, and regulations on the performance of the departments?
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3. To what extent are the necessary resources available to assist the individuals in the directorates to fulfill their tasks?
--- --- --- --- --- ---
4. Describe the role of leadership in the success of the directorate’s in implementing service delivery objectives?
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5. What methods are used to ensure maximum commitment from your team regarding the service delivery targets?
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Thesis |Bheki Mthembu –MBA 2009 Class 64 6. What is the biggest challenge/s you face as leader in the department regarding
the service delivery targets and objectives?
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7. Explain how employees are influenced to follow the strategic vision for the organization?
--- --- --- --- --- 8. Can you describe what makes for an effective leader in a municipal environment?
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9. What are the most important values and ethics for improved performance in the organization?
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10. Describe what drive the performance in the organization?
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“ANNEXURE E”
Thesis |Bheki Mthembu –MBA 2009 Class 65 INTERVIEW FOR THE MAYORAL COMMITTEE MEMBERS
1. What are the most important decisions taken at the Mayoral Committee level?
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2. Can you describe the mechanism the mayoral committee members can use to track their committee’s resolution for implementation?
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3. How do the committee members communicate the core values of council to the administrative level of the institution?
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4. What is the operational structure of the Municipality/council, regarding the service delivery implementation process? How is it determined?
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5. What strategies, interventions, tools, etc, would you recommend for the sustained and improved service delivery mechanism?
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6. What strategies, intervention, systems, tools, etc, in your opinion should be discontinued, and why in the local spheres of government?
Thesis |Bheki Mthembu –MBA 2009 Class 66 ---
--- --- --- --- ---
7. What recommendations do you have for the future efforts in improving the service delivery condition in municipalities?
--- --- --- --- --- ---
8. How is the service delivery integration process interfaced among service delivery departments?
--- --- --- --- --- ---
9. What is the level of contact/interaction with service delivery departments and council and how frequent?
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10. What is the perception of the Administrative Officials and communities on the oversight function of council ? based in recent surveys
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Thesis |Bheki Mthembu –MBA 2009 Class 67
“ANNEXURE F”
INTERVIEW QUESTIONS FOR THE WARD COUNCILLORS FOR THE PURPOSE OF COMPLETING THE RESEARCH
1. How do communities hold the municipality accountable to satisfying their needs?
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2. How is the community made aware of the institutional policies, legislation for the implementation of the projects in their respective areas?
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3. How frequent do ward councillors hold meeting with communities regarding the progress of their respective projects in their respective wards? Give details of the process followed.
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4. Tell me about the formal policies in the Municipality as compared to community expectations
--- --- --- --- --- 5. Do values of the institution/local government facilitate what needs to be done for
the communities? How is this being monitored?
--- ---
Thesis |Bheki Mthembu –MBA 2009 Class 68 --- ---
6. What are the perceptions of the communities on delivery of their needs on time?
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7. Can you describe the leadership responsibility in monitoring progress in the implementation of projects in communities
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8. Can you describe the role of a ward councillor fulfill in the administrative processes?
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9. Can you describe the role of a ward councilor in the budgeting process of the Municipality?
--- --- --- --- --- 10. Explain the process a ward councilor would follow to discuss the Municipality’s Integrated Development Plan with the community to ensure proper understanding and knowledge
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