109
110
OBJECTIVE STRATEGY KPI BASELINE ANNUAL
TARGET ANNUAL
BUDGET FUNDING SOURCE Training of Document Management officials on
the electronic DM system
Number of officials trained
0 50 R 100,000 I/F
To provide professional Administrative
Support to Council and related Committees Development of Schedule of meetings
Number of meetings
successfully held 142 142
Number of reminders sent 17 17 0
To provide tools of trade for councillors Buy laptops for all councillors 72 laptops procured
0 72 R 300,000 I/F
To provide Translation and Interpretation Services
Employment of 4 suitably qualified Language Practitioners
Number of Language
Practitioners employed 0 4 R 966,000 I/F
Purchase of simultaneous Translation System Existence of a Simultaneous
Translation System 0 1 R 2 million I/F
To establish the functional Facilities Management Unit
Amalgamation of the currently fragmented Facility management services
Existence of a functional and centralized Facility
Management Unit 0 1
Timeous Maintenance and Refurbishment of municipal facilities
Number of maintenance and refurbishment projects
completed 0 8 R 3 million I/F
PROGRAMME: PUBLIC VALUE ADD
To establish an Integrated Customer Care services.
Integration of the currently fragmented customer
care services Existence & coordination of a
functional centralized
Customer Care Unit 0 1
111
OBJECTIVE STRATEGY KPI BASELINE ANNUAL
TARGET ANNUAL
BUDGET FUNDING SOURCE Establishment of a Change Management Task
Team
1 July 2015
0 1
Development of Customer Care Policy and Charter
30 September 2015
0 1
Development of systems and procedures on Customer Care Management
30 October 2015
0 1 R 2 million I/F
Training of Customer Care employees 30 August 2015
0 15
Rendering of professional and responsive Customer Care services
Turnaround time to attend to
complaint 0 3 days per
complain I/F
To ensure that there is an efficient and cost- effective Telephone Management System
Installation of innovative Telephone Management System
Existence of a functional Telephone Management System
1 1 R 2,5 million I/F
PROGRAMME: LEGAL SERVICES MANAGEMENT
To provide sound Legal Services in line with the relevant legislation and municipal policies
Timeous defence of all litigations instituted against Council & Settlement Agreements.
Number of Litigation cases defended
30 50 p/month R 2 million I/F
PROGRAMME: CONTRACTS MANAGEMENT To ensure that there is a sound Contract
Management
To have a sound contract management system in place
Number of finalized Contracts & SLA
implemented and monitored
20
As per procurement of
services
112
OBJECTIVE STRATEGY KPI BASELINE ANNUAL
TARGET ANNUAL
BUDGET FUNDING SOURCE
PROGRAMME: LABOUR RELATIONS
To improve the understanding of the
Disciplinary Code and Agreement. Training of Presiding Officers and Employer Representatives on Disciplinary Procedures.
Number of Presiding Officers and Employer
Representatives trained
0 60 R 70,000 I/F
PROGRAMME: HEALTH & SAFETY
To ensure compliance to the Compensation for Occupational Injurious and Deceases Act (COIDA)
Payment of the annual mandatory fees to Compensation Commissioner
Full settlement of outstanding
arrears of R 15 m 0 1 R 15 million I/F
Full settlement of annual
mandatory fees 0 1 R 2.7 million I/F
To ensure compliance to the Health and Safety Act (OHSA)
Conduct Safety Awareness Programmes Number of Information
sessions conducted 8 16
Medical Testing of employees working in high risk areas
Number of Employees tested
300 800 R 100,000 I/F
Ensuring that service departments provide Protective Clothing and Equipment to employees working in high risk areas
Number of Employees provided with Protective Clothing and Equipment
KPA: MUNICIPAL TRANSFORMATION AND ORGANISATIONAL DEVELOPMENT
PROGRAMME: HUMAN RESOURCE MANAGEMENT
113
OBJECTIVE STRATEGY KPI BASELINE ANNUAL
TARGET ANNUAL
BUDGET FUNDING SOURCE
To develop a Performance Management System for all employees.
Developing Performance Appraisal System for all employees
Signed performance contracts for all employees
0 1800
Quarterly individual
performance appraisals 0 1800
To improve the Administration of the Staff Establishment.
Ensure that all appointments are made in accordance with the approved staff establishment
Number of vacant positions
1890 500 R 54 million I/F
Timeous filling of vacant positions and elimination of long-term acting
Timespan around which vacant posts are filled
0 3 Months per
occasion 0
To review the Macro Organisational Structure
Establishment of an inter-departmental Task Team to review the structure
Existence of a revised
Organisational Structure 1 1 0
To provide TASK compliant Job Descriptions Developing Job Descriptions for each posts on the approved organisational structure
Number of posts with
functional Job Descriptions 50 1972 0
To develop an efficient and effective Human Resource Management System
Development a functional Human Resource Plan Existence of an approved
Human Resource Plan 0 1 R 500,000 MSIG
Development of Integrated Human Resource Policy Manual
Existence of an approved Human Resource Policy Manual
0 1 R 500,000 MSIG
To ensure compliance with the Employment Equity Act
Development of the Employment Equity Plan. Existence of an approved
Employment Equity Plan 1 1
Revision of the MLM Employment Equity Policy. Existence of a revised Equity
Policy. 1 1
PROGRAMME: SKILLS DEVELOPMENT
114
OBJECTIVE STRATEGY KPI BASELINE ANNUAL
TARGET ANNUAL
BUDGET FUNDING SOURCE
To establish an Integrated Training Unit
Amalgamation the currently fragmented Training Units, e.g. Traffic and Fire Services Training
Functional centralized
Training Unit 0 1
Establishment of a Change Management Task Team
To address Skills Needs in line with National Skills Development Strategy.
Submission of Draft Workplace Skills Plan (WSP) and Annual Training Report
Approved WSP by end
March 2015 1 1
Implementation of the work place skills plan/
Facilitate learning programmes in terms of the WSP.
Approved ATR by 30 April
2015 1 1 I/F
LGSETA Provision of accredited training courses in line
with skills needs identified within WSP.
Number of courses
presented 23 30 R 2.5 million I/F
To ensure that the external Training service providers are accredited
Confirmation of accreditation status of the service providers with LGSETA
Number of accredited Training service providers contracted
19 25
To monitor Study Assistance Scheme Programme
Ensuring that the mandatory LGSETA skills grants is ring-fenced and used for the purpose it was meant for
Number of approved study assistance applications approved.
31 50 R 450,000 I/F
To develop an Induction Programme for newly appointed employees
Conducting Induction programmes for newly appointed employees.
Number of newly appointed
employees inducted 0 800
115