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78 1. Please select your gender
Female Male
2. Please select your age group
25-29 30-34 35-40 41-50 50 and above
3. Please select your MBA Class
MBA 1 Part-Time MBA 1 Block-Release MBA 2 Part-Time MBA 2 Block-Release MBA 3 Part-Time MBA 3 Block-Release
4. Please select your race group
African Asian/Indian Coloured White Other
5. Please select your career sector
Engineering Health/Medical Science Finance Human Resources Computer Science/Information Technology Law/Legal Other
6. Please state to what extent do you agree or disagree with the following statement, E-learning is a vital tool in education.
Strongly Disagree Disagree No opinion or Neutral Agree Strongly Agree
7. Please rate your perceived effectiveness of Moodle and student Central systems into the MBA program.
Very Ineffective Ineffective No opinion or Neutral Effective Very Effective
8. Please state to what extent do you agree or disagree with the following statement, Moodle and student Central systems do contribute to the success of the MBA learning programme
Strongly Disagree Disagree No opinion or Neutral Agree Strongly Agree
9. Please select how often you interacted with Moodle and student Central systems during each semester of your learning within the MBA programme
Hardly Ever Occasionally Sometimes Frequently Almost always
10.Please state to what extent do you agree or disagree with the following statement, Moodle and student Central systems are key business enablers for the UKZN MBA program.
79 Strongly Disagree Disagree No opinion or Neutral Agree Strongly Agree
11.Please rate the current state of Moodle and student Central systems in terms of being useful in the MBA program.
Very Poor Poor Average Good Excellent
12.Please rate the customer service/manner of approach you received from IT support staff with regards to support for Moodle and student Central systems help.
Very Poor Poor Average Good Excellent
13.Please rate according to your perception the technical competence of the IT support personnel that you have dealt with when requiring help with the learning support systems. i.e. was the problem resolved first time around?
Very Poor Poor Average Good Excellent
14.Whenever you needed assistance with Moodle or Student Central, the IT user support personnel were available to assist. i.e. was the phone answered within a minute?
Strongly Disagree Disagree No opinion or Neutral Agree Strongly Agree
15.Please rate your awareness of the IT support available to MBA Students with regards to Moodle or student Central systems.
Very Poor Poor Average Good Excellent
16.Do you know the telephone numbers for contacting IT support telephonically or do you at least know where to find their numbers, if you have problems accessing Moodle or student Central Systems?
Yes No No Opinion or Neutral
17.Do you know which building you can go to for accessing the IT walk in centre within your campus, should you need assistance with Moodle or student Central systems?
Yes No No opinion or Neutral
18.Please rate your perceived role of the GSB & L administrators in making Moodle and student Central systems service MBA student’s needs with regards exchange of lecture notes, assessment marks and registration.
Very Essential Essential Makes no difference Somewhat Essential Not Essential
80 19.Please rate the accuracy of the notes, announcements and registration documents
uploaded by GSB & L Administrators into the Moodle and student Central systems
Very Poor Poor Average Good Excellent
20.Please rate the timing of uploading of notes, announcements and registration documents by GSB & L Administrators into the Moodle and student Central systems
Very Poor Poor Average Good Excellent
21.Please rate the administration support you received as a student from the GSB &
L Administrators with regards to Moodle or student Central systems
Very Poor Poor Average Good Excellent
22.Please rate the effectiveness of communication done by GSB & L administrators in updating students about the latest information uploaded into Moodle or student Central systems
Excellent Very Good Satisfactory Very Poor Unacceptable
23.Please reflect on your first encounter with Moodle or student Central systems.
What were your perceptions about the two systems?
Excellent Very Good Satisfactory Very poor Unacceptable
24.In your first encounter with Moodle were you able to navigate your way around the system?
Yes No Somewhat
25.In your first encounter with student Central were you able to navigate your way around the system?
Yes No Somewhat
26.In your first encounter with Moodle did you get what you required without assistance?
Yes No Somewhat
27.In your first encounter with Student Central system did you get what you required without assistance?
Yes No Somewhat
81 28.Was there adequate online help material to help you understand these systems?
Yes No Somewhat
29.Please select your level of computer literacy
Basic Intermediate Advanced
30.Please select the data communication medium you used in most cases to access the Moodle or student Central systems
UKZN LAN Personal or private company 3g card UKZN Wi-Fi Hardly Ever
31.Please state to what extent do you agree or disagree with the following statement, Both Student Central and Moodle are easily accessible from the UKZN Main Page.
Strongly Disagree Disagree No opinion or Neutral Agree Strongly Agree
32.Please state to what extent do you agree or disagree with the following statement, the process to Access Student Central and Moodle is clearly communicated to MBA Students.
Strongly Disagree Disagree No opinion or Neutral Agree Strongly Agree