FINAL DORA 2017/18
3.27. ICT SERVICES
The Municipality’s ICT Unit is responsible for providing effective and efficient ICT services within the Municipality, including:
Implementation of the file server solution;
Procurement and implementation of computer hardware, software, and networks;
Maintenance of IT system and licenses;
Maintenance of computer equipment;
Financial system upgrade, enhancement and maintenance;
Access control system.
CDM has complied with the deadline for implementation of the Municipal Standard Chart of Accounts (MSCoA) compliant financial management system effective from the 1st July 2017, in line with the National Treasury Gazette no.37577, which required all municipalities and municipal entities to comply with the requirements of the regulations by the implementation date of the said date.
The Municipality also introduced and implemented the biometric access control system at its head - quarters, which is to be rolled out to the satellite offices in the 2018/2019 financial year. The Unit is supported by the ICT Sub-Committee of the Audit Committee, which is chaired by Ms Anna Badimo. The Sub-Committee reports regu- larly to the Council through the Audit Committee.
Council has approved the following key ICT policies, which were effectively implemented throughout the year:
ANNUAL PERFORMANCE REPORT 2017/18
Page | 80 Name of Policy Policy Objective
ICT Backup Policy The policy is aimed managing backup of data utilised by the Municipality.
The policy outlines what data has to be backed up, how to store data and how to restore data
ICT Data Centre Access Control Pol-
icy To manage access of the Server room and to ensure that physical con- ditioned of the server room is protected against fire and any other disas- ter.
ICT Change management Policy To manage all changes done on all ICT systems. Changes are catego- rised in major and minor and relevant approval is required for every change.
ICT Notebook Policy To manage the allocation, protection and the use of Municipal Lap- tops/Tablets
ICT Password Policy To manage the use of passwords and password credentials, reset and unlock password.
ICT Account Management Policy To manage the creation, modification and termination of user on the sys- tem
ICT Email Policy To manage the use of email, the size of email and the language to be used when communicating through email.
ICT Internet Policy To manage the use and access of Internet. It also list prohibited sites and restricted downloads
ICT Security Policy To manage security and ensure that data is secured. It also outlines all security measures on the systems, infrastructure and network.
Municipal ICT Governance policy To regulate Governance of ICT within the Municipality to ensure that ICT support Municipal strategies and that Municipal Council, Executive Man- agement and Management plays a role in ICT initiative.
For the financial year, there has been no interruptions of the ICT services
ANNUAL PERFORMANCE REPORT 2017/18
Page | 81 3.28. PROPERTY; LEGAL; RISK MANAGEMENT AND PROCUREMENT SERVICES
This component includes: property; legal; risk management and procurement services.
Introduction to Property; Legal; Risk Management and Procurement Services
Property; legal; Risk Management and Procurement Services Policy objectives taken from IDP Service Ob-
jectives Service indicators (i)
Outline service targets
(ii)
2015/16 2016/17 2017/18
Target Actual Target
*Previous year (v)
*Current year (vi)
(vii)
*Current year (viii)
*Current year (ix)
*following year (x) Service objective: Provision of Legal services
100% con- tracts signed on time
100%
contracts signed on time
100% con- tracts signed on time
100% con- tracts signed on time
100% con- tracts signed on time 100% com-
pliance with litigation and settlement process
100% com- pliance with litigation and settlement process
100% com- pliance with litigation and settlement process
100% com- pliance with litigation and settlement process 100% up-
dates on le- gal matters
100% up- dates on le- gal matters
100% up- dates on le- gal matters
100% up- dates on le- gal matters Employees: Property; legal; Risk Management and Procurement Services
Job level 2016/17 2017/18
Employees
No.
Posts No.
Employees No.
Vacancies (fulltime equivalents) No.
Vacancies (as a % of total posts)
%
0-3 1 1 1 1 N/A
4-6 2 14 8 6 42.8%
7-9 7 9 6 3 33.3%
Total 26 17 9 34.6&
COMPONENT J: MISCELLANEOUS:
CDM does not render any of its services through municipal entities.
COMPONENT K: ORGANIZATIONAL PERFORMANCE SCORECARD
This component includes: Annual Performance Scorecard Report for the current year.
A detailed Organizational performance scorecard is attached below. The scorecard represents a performance report against the SDBIP 2017/2018 as was reviewed and approved.
STRATEGIC EXECUTIVE MANAGEMENT SERVICES – VOTE 1
Pro- ject No.
Key per- for- manc e Area
Stra- tegic Ob- jec- tives
Project Name
Pro- ject De- scrip tion (ma- jor ac- tivi- ties)
Key per- for- manc e indi- cator
Base- line
2017/
18 An- nual Tar- gets
Re- vise d 201 718 An- nual Tar- gets
Mean s of verifi- cat- ion
Actual Per- for- mance in the 2016/
17 fi- nan- cial year (Achie ved or Not Achiev ed)
Actual Perfor- mance in the 2017/18 financial year (Achiev ed or Not Achieve d)
2017/1 8 An- nual Budge t
Re- vised 2017/1 8 An- nual Budge t
Ex- pendi- ture
Chal- lenges
Corrective Measures
Indica- tor New /Old
Perfor- mance Monitoring Quality As- surance Comment
INTERGOVERNMENTAL RELATIONS SE
MS D- 01
Good gov- ern- ance and
To pro- mote and
IGR meet- ings
Co- ordi- na- tion of
Num- ber of IGR meet- ings
68 IGR meet- ings
100 IGR meet- ings
Tar- get not
Cor- re- spon denc
Achiev ed
Achieve d
R100 000.00
Budge t not Re- vised
R169 4 98.00
None None Old 105 IGR
meetings coordi- nated
Business Unit Strategic Management Services Vote - 1
Outcome 9: Responsive, Accountable, Effective and Efficient Local Government System
Outputs : 1& 7 Implement a differentiated approach to municipal financing, planning, and support Key Strategic Organizational objectives To protect the environment within the district.
ANNUAL PERFORMANCE REPORT 2017/18
Page | 83 Pro-
ject No.
Key per- for- manc e Area
Stra- tegic Ob- jec- tives
Project Name
Pro- ject De- scrip tion (ma- jor ac- tivi- ties)
Key per- for- manc e indi- cator
Base- line
2017/
18 An- nual Tar- gets
Re- vise d 201 718 An- nual Tar- gets
Mean s of verifi- cat- ion
Actual Per- for- mance in the 2016/
17 fi- nan- cial year (Achie ved or Not Achiev ed)
Actual Perfor- mance in the 2017/18 financial year (Achiev ed or Not Achieve d)
2017/1 8 An- nual Budge t
Re- vised 2017/1 8 An- nual Budge t
Ex- pendi- ture
Chal- lenges
Corrective Measures
Indica- tor New /Old
Perfor- mance Monitoring Quality As- surance Comment
public partic- ipa- tion
facil- itate ef- fec- tive in- ter- gov- ern- ment al rela- tions
IGR meet ings
coor- di- nated
coor- di- nated
coor- di- nated
re- vise d
e /At- tend- ance regis- ters/
Minut es
ANNUAL PERFORMANCE REPORT 2017/18
Page | 84 Pro-
ject No.
Key per- for- manc e Area
Stra- tegic Ob- jec- tives
Project Name
Pro- ject De- scrip tion (ma- jor ac- tivi- ties)
Key per- for- manc e indi- cator
Base- line
2017/
18 An- nual Tar- gets
Re- vise d 201 718 An- nual Tar- gets
Mean s of verifi- cat- ion
Actual Per- for- mance in the 2016/
17 fi- nan- cial year (Achie ved or Not Achiev ed)
Actual Perfor- mance in the 2017/18 financial year (Achiev ed or Not Achieve d)
2017/1 8 An- nual Budge t
Re- vised 2017/1 8 An- nual Budge t
Ex- pendi- ture
Chal- lenges
Corrective Measures
Indica- tor New /Old
Perfor- mance Monitoring Quality As- surance Comment
SE MS D- 02
Good gov- ernan ce and public partic- ipa- tion
To pro- mote and facil- itate ef- fec- tive in- ter- gov- ern- ment
District Lek- gotla
Co- ordi- na- tion of Dis- trict Lek- gotla
Num- ber of Dis- trict Lek- gotla coor- di- nated
1 Dis- trict Lek- gotla coor- di- nated
1 Dis- trict Lek- gotla coor- di- nated
Tar- get not re- vise d
Cor- re- spon denc e /At- tend- ance regis- ters
Achiev ed
Achieve d
R300 000.00
Budge t not Re- vised
R217 3 91.00
None None Old 1 District
Lekgotla coordi- nated.
ANNUAL PERFORMANCE REPORT 2017/18
Page | 85 Pro-
ject No.
Key per- for- manc e Area
Stra- tegic Ob- jec- tives
Project Name
Pro- ject De- scrip tion (ma- jor ac- tivi- ties)
Key per- for- manc e indi- cator
Base- line
2017/
18 An- nual Tar- gets
Re- vise d 201 718 An- nual Tar- gets
Mean s of verifi- cat- ion
Actual Per- for- mance in the 2016/
17 fi- nan- cial year (Achie ved or Not Achiev ed)
Actual Perfor- mance in the 2017/18 financial year (Achiev ed or Not Achieve d)
2017/1 8 An- nual Budge t
Re- vised 2017/1 8 An- nual Budge t
Ex- pendi- ture
Chal- lenges
Corrective Measures
Indica- tor New /Old
Perfor- mance Monitoring Quality As- surance Comment
al rela- tion
INTERNAL AUDIT SE
MS D- 03
Good gov- ern- ance and public
To stren gthe n ac- coun tabil- ity thro
Internal Audit
Per- form inter- nal audit
Num- ber of inter- nal audit re- ports
4 in- ternal audit re- ports pro- duced
4 in- ternal audit re- ports pro- duced
Tar- get not re- vise d
Inter- nal Audit Re- ports
Achiev ed
Achieve d
R10 000
Budge t not Re- vised
R0.00 None None Old 4 internal
audit re- ports pro- duced.
.
ANNUAL PERFORMANCE REPORT 2017/18
Page | 86 Pro-
ject No.
Key per- for- manc e Area
Stra- tegic Ob- jec- tives
Project Name
Pro- ject De- scrip tion (ma- jor ac- tivi- ties)
Key per- for- manc e indi- cator
Base- line
2017/
18 An- nual Tar- gets
Re- vise d 201 718 An- nual Tar- gets
Mean s of verifi- cat- ion
Actual Per- for- mance in the 2016/
17 fi- nan- cial year (Achie ved or Not Achiev ed)
Actual Perfor- mance in the 2017/18 financial year (Achiev ed or Not Achieve d)
2017/1 8 An- nual Budge t
Re- vised 2017/1 8 An- nual Budge t
Ex- pendi- ture
Chal- lenges
Corrective Measures
Indica- tor New /Old
Perfor- mance Monitoring Quality As- surance Comment
partic- ipa- tion
ugh pro- ac- tive audit over sight
pro- duced
SE MS D- 04
Good gov- ern- ance and public
To stren gthe n ac- coun
Audit meet- ings
Co- ordi- nate ex- ter- nal
Num- ber of audit meet- ings
15 audit meet- ings
13 audit meet- ings
Tar- get not
Cor- re- spon denc e /At-
Achiev ed
Achieve d
R840 000.00
Budge t not Re- vised
R596 3 85.00
None None Old 18 audit
meetings coordi- nated
ANNUAL PERFORMANCE REPORT 2017/18
Page | 87 Pro-
ject No.
Key per- for- manc e Area
Stra- tegic Ob- jec- tives
Project Name
Pro- ject De- scrip tion (ma- jor ac- tivi- ties)
Key per- for- manc e indi- cator
Base- line
2017/
18 An- nual Tar- gets
Re- vise d 201 718 An- nual Tar- gets
Mean s of verifi- cat- ion
Actual Per- for- mance in the 2016/
17 fi- nan- cial year (Achie ved or Not Achiev ed)
Actual Perfor- mance in the 2017/18 financial year (Achiev ed or Not Achieve d)
2017/1 8 An- nual Budge t
Re- vised 2017/1 8 An- nual Budge t
Ex- pendi- ture
Chal- lenges
Corrective Measures
Indica- tor New /Old
Perfor- mance Monitoring Quality As- surance Comment
partic- ipa- tion
tabil- ity thro ugh pro- ac- tive audit over sight
audit pro- cess, audit com- mit- tee ac- tivi- ties and Mu- nici- pal
coor- di- nated
coor- di- nated
coor- di- nated
re- vise d
tend- ance regis- ters/
Minut es
ANNUAL PERFORMANCE REPORT 2017/18
Page | 88 Pro-
ject No.
Key per- for- manc e Area
Stra- tegic Ob- jec- tives
Project Name
Pro- ject De- scrip tion (ma- jor ac- tivi- ties)
Key per- for- manc e indi- cator
Base- line
2017/
18 An- nual Tar- gets
Re- vise d 201 718 An- nual Tar- gets
Mean s of verifi- cat- ion
Actual Per- for- mance in the 2016/
17 fi- nan- cial year (Achie ved or Not Achiev ed)
Actual Perfor- mance in the 2017/18 financial year (Achiev ed or Not Achieve d)
2017/1 8 An- nual Budge t
Re- vised 2017/1 8 An- nual Budge t
Ex- pendi- ture
Chal- lenges
Corrective Measures
Indica- tor New /Old
Perfor- mance Monitoring Quality As- surance Comment
sup- port SE
MS D- 05
Good gov- ernan ce and public partic- ipa- tion
To stren gthe n ac- coun tabil- ity thro ugh pro-
Munici- pal Sup- port
Pro- vide tech- nical sup- port to Lo- cal mu-
Num- ber of mu- nici- pal sup- port re- ports is- sued
New Indi- cator
4 Mu- nici- pal sup- port re- ports is- sued
Tar- get not re- vise d
Mu- nici- pal sup- port re- ports
New Indica- tor
Achieve d
OPEX Budge t not re- vised
OPEX None None New 4 Munici-
pal support reports is- sued
ANNUAL PERFORMANCE REPORT 2017/18
Page | 89 Pro-
ject No.
Key per- for- manc e Area
Stra- tegic Ob- jec- tives
Project Name
Pro- ject De- scrip tion (ma- jor ac- tivi- ties)
Key per- for- manc e indi- cator
Base- line
2017/
18 An- nual Tar- gets
Re- vise d 201 718 An- nual Tar- gets
Mean s of verifi- cat- ion
Actual Per- for- mance in the 2016/
17 fi- nan- cial year (Achie ved or Not Achiev ed)
Actual Perfor- mance in the 2017/18 financial year (Achiev ed or Not Achieve d)
2017/1 8 An- nual Budge t
Re- vised 2017/1 8 An- nual Budge t
Ex- pendi- ture
Chal- lenges
Corrective Measures
Indica- tor New /Old
Perfor- mance Monitoring Quality As- surance Comment
ac- tive audit over sight
nici- pali- ties
im- prove d au- dit out- come s
RISK MANAGEMENT SERVICES SE
MS Good gov- ern- ance
To pro- tect the
Risk as- sess- ment
Co- ordi- nate risk
Num- ber of risk
4 Risk Com- mittee
1 risk regis- ter
Tar- get not
Cor- re- spon denc
Achiev
ed Achieve
d OPEX Budge
t not OPEX None None Old 1 risk reg-
ister pro- duced, 4
ANNUAL PERFORMANCE REPORT 2017/18
Page | 90 Pro-
ject No.
Key per- for- manc e Area
Stra- tegic Ob- jec- tives
Project Name
Pro- ject De- scrip tion (ma- jor ac- tivi- ties)
Key per- for- manc e indi- cator
Base- line
2017/
18 An- nual Tar- gets
Re- vise d 201 718 An- nual Tar- gets
Mean s of verifi- cat- ion
Actual Per- for- mance in the 2016/
17 fi- nan- cial year (Achie ved or Not Achiev ed)
Actual Perfor- mance in the 2017/18 financial year (Achiev ed or Not Achieve d)
2017/1 8 An- nual Budge t
Re- vised 2017/1 8 An- nual Budge t
Ex- pendi- ture
Chal- lenges
Corrective Measures
Indica- tor New /Old
Perfor- mance Monitoring Quality As- surance Comment
D- 06
and public partic- ipa- tion
mu- nici- pal- ity from po- ten- tial risk
work- shop, monitor- ing of risk im- plemen- tation and training of man- age- ment and staff on
com- mit- tee meet ings and risk train- ing of man- age- ment
regis- ters pro- duced , num- ber of risk moni- toring re- ports is- sued
meet- ings coor- di- nated
pro- duced , 4 risk moni- toring re- ports is- sued and 1 risk train- ing of
Re- vise d
e /At- tend- ance regis- ters/
Minut es
re- vised
risk moni- toring re- ports is- sued and 1 risk train- ing of man- agement and staff coordi- nated
ANNUAL PERFORMANCE REPORT 2017/18
Page | 91 Pro-
ject No.
Key per- for- manc e Area
Stra- tegic Ob- jec- tives
Project Name
Pro- ject De- scrip tion (ma- jor ac- tivi- ties)
Key per- for- manc e indi- cator
Base- line
2017/
18 An- nual Tar- gets
Re- vise d 201 718 An- nual Tar- gets
Mean s of verifi- cat- ion
Actual Per- for- mance in the 2016/
17 fi- nan- cial year (Achie ved or Not Achiev ed)
Actual Perfor- mance in the 2017/18 financial year (Achiev ed or Not Achieve d)
2017/1 8 An- nual Budge t
Re- vised 2017/1 8 An- nual Budge t
Ex- pendi- ture
Chal- lenges
Corrective Measures
Indica- tor New /Old
Perfor- mance Monitoring Quality As- surance Comment
risk man- age- ment
and num- ber of risk train- ings of man- age- ment and staff
man- age- ment and staff coor- di- nated
ANNUAL PERFORMANCE REPORT 2017/18
Page | 92 Pro-
ject No.
Key per- for- manc e Area
Stra- tegic Ob- jec- tives
Project Name
Pro- ject De- scrip tion (ma- jor ac- tivi- ties)
Key per- for- manc e indi- cator
Base- line
2017/
18 An- nual Tar- gets
Re- vise d 201 718 An- nual Tar- gets
Mean s of verifi- cat- ion
Actual Per- for- mance in the 2016/
17 fi- nan- cial year (Achie ved or Not Achiev ed)
Actual Perfor- mance in the 2017/18 financial year (Achiev ed or Not Achieve d)
2017/1 8 An- nual Budge t
Re- vised 2017/1 8 An- nual Budge t
Ex- pendi- ture
Chal- lenges
Corrective Measures
Indica- tor New /Old
Perfor- mance Monitoring Quality As- surance Comment
coor- di- nated SE
MS D- 07
Good gov- ernan ce and public partic- ipa- tion
Co- ordi- nate risk com- mit- tee
Risk Com- mittee meet- ings
Co- ordi- na- tion of Risk Com mit- tee
Num- ber of Risk Com- mittee meet- ings
New Indi- cator
4 Risk Com- mittee meet- ings coor- di- nated
Tar- get not re- vise d
Cor- re- spon denc e /At- tend- ance Reg- is- ters/
New Indica- tor
Achieve d
OPEX Budge t not re- vised
OPEX None None New 5 Risk
Committee meetings coordi- nated
ANNUAL PERFORMANCE REPORT 2017/18
Page | 93 Pro-
ject No.
Key per- for- manc e Area
Stra- tegic Ob- jec- tives
Project Name
Pro- ject De- scrip tion (ma- jor ac- tivi- ties)
Key per- for- manc e indi- cator
Base- line
2017/
18 An- nual Tar- gets
Re- vise d 201 718 An- nual Tar- gets
Mean s of verifi- cat- ion
Actual Per- for- mance in the 2016/
17 fi- nan- cial year (Achie ved or Not Achiev ed)
Actual Perfor- mance in the 2017/18 financial year (Achiev ed or Not Achieve d)
2017/1 8 An- nual Budge t
Re- vised 2017/1 8 An- nual Budge t
Ex- pendi- ture
Chal- lenges
Corrective Measures
Indica- tor New /Old
Perfor- mance Monitoring Quality As- surance Comment
ac- tivi- ties
meet ings
coor- di- nated
Minut es
SE MS D- 08
Good gov- ern- ance and public
To pro- tect the mu- nici- pal- ity
fraud preven- tion pro- gramme s facili- tated
Fa- cili- tate fraud pre- ven- tion
Num- ber of fraud pre- ven- tion pro- gram
4 fraud pre- ven- tion pro- gram mes
4 fraud pre- ven- tion pro- gram mes
Tar- get not re- vise d
Cor- re- spon denc e/ At- tend- ance
Achiev
ed Achieve
d R58
000.00 Budge t not re- vised
R45 22
9.00 None None Old 6 fraud
prevention pro- grammes facili- tated(Awar eness campaign)
ANNUAL PERFORMANCE REPORT 2017/18
Page | 94 Pro-
ject No.
Key per- for- manc e Area
Stra- tegic Ob- jec- tives
Project Name
Pro- ject De- scrip tion (ma- jor ac- tivi- ties)
Key per- for- manc e indi- cator
Base- line
2017/
18 An- nual Tar- gets
Re- vise d 201 718 An- nual Tar- gets
Mean s of verifi- cat- ion
Actual Per- for- mance in the 2016/
17 fi- nan- cial year (Achie ved or Not Achiev ed)
Actual Perfor- mance in the 2017/18 financial year (Achiev ed or Not Achieve d)
2017/1 8 An- nual Budge t
Re- vised 2017/1 8 An- nual Budge t
Ex- pendi- ture
Chal- lenges
Corrective Measures
Indica- tor New /Old
Perfor- mance Monitoring Quality As- surance Comment
partic- ipa- tion
from po- ten- tial risk
pro- gram mes
mes facili- tated(
Awar eness cam- paign )
facili- tated(
Awar eness cam- paign )
facili- tated(
Awar eness cam- paign )
Reg- is- ters/
Minut es
SE MS D- 09
Good gov- ern- ance and
To pro- tect the
Foren- sic in- vestiga- tions
Fa- cili- tate fraud
Per- cent- age of in-
100%
inves- tiga- tions
100%
inves- tiga- tions
Tar- get not
In- vesti- ga- tion
Achiev ed
Achieve d
R80 0 00.00
Budge t not re- vised
R0.00 None None Old 100% in-
vestiga- tions re- ports as