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Appendix B: Questionnaires
A transcript of the answers to the pre- and post-workshop questiolmaires (2 & 3) is available from the author at [email protected]!,.za.
1. Initial Radio KC workshop on 14th September: General answers to discussion questions
What kind of role do you think the media play in South Africa today?
Inform, exposing, empowering, freedom of speech, advocate, entertain, influence, destructive with respect to the youth, too explicit, helps transparency.
What kind of role do you think your station plays in this community?
Inform, grassroots, uplift and educate, awareness, reminds us of identity, promote positive attitudes, change mindsets, educates, it is a friend, creates opportunities, empowerment.
What is the most important information for you each day?
Current and international affairs, daily events, to understand the feelings, attitudes and beliefs on the ground.
What is the least information for you each day?
Gossip, idle talk, negative news, bickering with no solutions, self-promotion, requests and phone-ins.
How do you feel about the information that your station provides?
Too many request calls. A need to limit them but still satisfy the listeners' need for them. No calls on issues. News staff needs better means of news-gathering. Some ideas on how we can all contribute to this: put local news first, get internet access, make use of SMS messages, identify representatives of groups and organisations who can serve as news sources.
Some people say that community radio is the "voice of the voiceless". Is that true of your station? If yes, how does it play that role?
Some said 98% yes - it does play that role. Others said "ja-nee". "Unity in diversity"
should be the motto. Is the community aware of this opportunity? A need to build networks in the community and with the community. Need to link with communities such as Mbekweni, Saron, etc. Station could do better. Need to know who we are talking about. Need to stay on track with original mission and vision.
What would you like to achieve by the end of today?
Refocus on vision and mission.
Get committed action plans.
Get motivation.
Ideas about community pal1icipation.
Deal with the little irritations that station volunteers experience.
Discuss how to fix the phone problem - studio phone blocked.
Sustainable decisions.
Focusing on serving.
Reassess internal supp0l1 structures.
2. Pre-participatory workshops: Questionnaire 1
What are your general thoughts and feelings about Radio KC at present? (Think about your feelings as a role-player, a community member, and a listener.)
How would you describe the identity of the station? You can use words and/or draw a picture.
How do you feel about your role at the station?
What are your thoughts about the programmes on the station?
What are the strong and weak points when it comes to programming at Radio KC
If you are involved with a specific programme, how do you feel about that programme?
Can you please describe the community that Radio KC serves or should be serving?
What are the gaps in your and the station's knowledge about this community?
What more would you like to learn ahout the community?
What are your thoughts about how the station is serving this community?
How do you feel ahout community participation at the station?
According to your knowledge, who are Radio KC's listeners?
What more would you like to know about the listeners?
How do you feel about listener participation at the station, and in the programmes?
What are your thoughts on the way in which Radio KC is serving the listeners?
Why did you decide to participate in this project?
What knowledge, skills, talents etc can you contribute to this group and this process?
What would you like to learn during this project?
What are your expectations for the project and your participation in it?
What would you like the station to gain as result of this project?
3. Post-Participatol}' Workshops: Questionnaire 2
Do you think the Community Mapping process has been useful in helping you understand the community that Radio KC serves?
Can you give some examples?
What did you like about the process?
What did you not like?
How could we improve the research to get better results?
Thinking back to the community maps you worked on at the first presenter workshop, how has your view of the community changed since then?
What two or three things stand out as the most important things you have learnt while doing this research?
What have you learnt about how the station is serving the community, and how it can improve?
What questions do you still have about the community? Is there any knowledge you feel is still lacking in the research?
How could you and/or the team carryon working to try and get this knowledge/answer your outstanding questions?
During the process we talked about the various levels in the community, from official to private. Is this useful to you?
Have you been able to use this in your programming or news gathering?
During the process we also talked about various kinds of community leaders. Is this useful to you?
Have you been able to use this in your programming or news gathering?
Research visits to different areas of the community:
Were the visits useful?
What did you gain from the visits?
What did you learn?
How could this part of the process be improved?
Story planning and stakeholder exercise:
Were the stakeholder and story planning exercises regarding floor crossing useful?
If no, why not?
If yes, what did you gain from them?
How could you use these techniques in future?
Community map. Now that we've reached the end of the process we have a file which we can call the community map. Are you happy with the way this map has turned out? Why/why not?
What could we improve?
Where are the gaps and how can you work to fill them?
How could the station use the map to improve community participation?
Radio KC's listeners:
What have you learnt about Radio KC's listeners in general?
What have you learnt about the listeners' needs?
What have you learnt about listening habits?
What have you learnt about special groups of listeners (age groups, language groups, etc.)
What more would you still like to know about the listeners?
Is there any group of listeners or part of the community we still have not heard from? Whose voice has been left out? How can we try to include them in future?
How has this workshop and community research process affected the way you think about Radio KC? (think about your feelings as a role-player, a community member and a listener)
How can the station use the research we've done to improve programming?
Uyou think about the programme schedule from Monday to Sunday - do you think there should be any changes, based on what you've learnt during this research process?
Thinking specifically about news and current affairs - what, if anything, do you want to change or improve as result of the research?
Focusing on talk shows - what, if anything do you want to change or improve as result of the research?
Have you learnt anything about how you could increase the number of callers to talk shows?
Have you started using what you've learnt during this process, to improve the programme that you work on?
If yes, how?
Have you noticed any changes in listener response to your programme?
What three steps can you take to make sure that:
You and the station make use of the research:
The research can be continued to fill in the gaps, and stay up to date?
Thinking back to your own expectations at the start of the research:
Were your expectations met?
If not, why not?
Aside from the station, have you gained anything personally, from the research process?
What are your thoughts and feelings about your relationships with the other participants?
What are your thoughts and feelings about the role of the facilitator?
We have spent many hours and many weeks on this research process. Was it worth it for you? Why/why not?
What could be improved to make this process a better and richer experience for the participants personally?
Appendix C: Participatory Workshop Curriculum