19 May 2010
Private Bag x 1106 Sovenga 0727 SOUTH AFRICA Tel: 015) 268 2140 Fax: 015 )267 0142 e-mail : [email protected] Website:www.ul.ac.za
TO WHOM IT MAY CONCERN
Ms S.E. Masemola is a registered student in the Faculty of Management and Law and a temporary employee of the University of Limpopo.
The title of her accepted dissertation proposal is “Perception of Employee Job Satisfaction, Organisational Commitment and Turnover Intentions in a Post-Merger Tertiary Institution”.
She has been granted permission to conduct a research study on the indicated title which will contribute to the knowledge pool of current perceptions of the University‟s employees in the aftermath of the merger. Notably, the study will highlight possible problem areas within the University, aiding Management to focus more attention to its human resources endeavours.
The intended study will be carried across all respective campuses and will target all skilled employees (both permanent and contract) of the University who have an email address. The study will be distributed electronically and thus will be sent via a bulk email to all potential respondents. Anonymity will be guaranteed in the study. Completion of the Questionnaire should not exceed proportionally 45 minutes.
Your contribution, by participating, will hopefully assist the University in addressing Human Resources issues that are related to the study.
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N.M. MOKGALONG (Prof)
VICE-CHANCELLOR & PRINCIPAL
120 ANNEXURE 3: INTRODUCTION
Dear Colleague
The merger between the former University of the North and the Medical University of South Africa, has brought about various changes. Although it is welcomed on the one hand, it could also be viewed as threatening on the other. Based on the aforementioned presumption, I, as a Master‟s student in the Faculty of Management and Law and also an employee of the University of Limpopo, was therefore encouraged to conduct a survey on the various aspects of employee perceptions within a merged institution, namely: Job Satisfaction, Organisational Commitment and Turnover Intentions.
I thus request your participation in the study. Please complete all questions in the questionnaire and please provide me with your responses before or on 03 September 2010.
If interested in the outcome of this study, a summary report will be availed on request.
Questions and comments about the questionnaire or the nature of evaluation are welcomed. You can contact me at (015) 268 3123 (W) or 082 267 1714.
Thank you for your time.
Regards,
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Emily Masemola
School of Economics and Management [email protected]
121 ANNEXURE 4: INSTRUCTIONS AND DEMOGRAPHIC QUESTIONNAIRE
UL STAFF PERCEPTION SURVEY Instructions:
This questionnaire consists of a number of questions about the organisation in which you work. Please read each question carefully and tick (√) the number/ box (□) corresponding to the response that most accurately represents your view. There are no right or wrong answers as these are opinion-related items (questions). You are only requested to provide your frank and honest opinion.
The questionnaire contains four sections:
SECTION A: DEMOGRAPHIC DETAILS SECTION B: JOB SATISFACTION Section B: Answering Guidance
- If you feel that your job gives you more than you expected, tick the box under
“VS” (Very Satisfied);
- If you feel that your job gives you what you expected, tick the box under “S”
(Satisfied);
- If you cannot make up your mind whether or not the job gives you what you expected, tick the box under “N”(Neutral, i.e. Neither Satisfied nor Dissatisfied);
- If you feel that your job gives you less than you expected, tick the box under “D”
(Dissatisfied)
- If you feel that your job gives you much less than you expected, tick the box under “VD” (Very Dissatisfied)
122 SECTION C: ORGANISATIONAL COMMITMENT
SECTION D: INTENTIONS TO STAY Section D: Answering Guidance
If your answer is on the left you tick between 1 and 2 and if your answer is on the right you tick between 4 and 5. Tick 3 if you are neutral, i.e. your answer is neither on the left or right. E.g. if your answer is “Never” in the following question your answer must be marked as follows:
How often have you considered leaving your job? Never 1–2–3–4–5 Always If your answer is between “Never” and “Always” in the following question, your answer must be marked as follows:
How often have you considered leaving your job? Never 1–2–3–4–5 Always
Your contribution in completing this questionnaire is immensely appreciated.
123 SECTION A: DEMOGRAPHIC DETAILS
1. Please indicate your age group.
[in complete years]
Younger than 25 1
25 – 29 2
30 – 34 3
35 – 39 4
40 – 44 5
45 – 49 6
50 – 54 7
55 – 59 8
60 or older 9
2. What is your gender?
Male 1 Female 2
3. What is your race?
African 1 White 2 Coloured 3 Indian 4 Asian 5
4. What is your highest academic qualification?
Less than Grade 12 1
Grade 12/ Matric 2
Post-school certificate or diploma 3
Bachelors degree 4
Honours degree 5
Masters degree 6
Doctorate 7
Post-doctoral degree/ professor 8
5. What do you consider your predominant home language?
Afrikaans 1
English 2
IsiZulu 3
IsiXhosa 4
IsiNdebele 5
Sepedi 6
SeSotho 7
SeTswana 8
Swazi 9
Tshivenda 10
124
xiTsonga 11
Other African 12 Other European 13 Other Asian 14 6. What is your marital status?
Not married (single) 1
Married 2
Divorced or separated 3
Widowed 4
7. At which campus of UL do you predominantly work?
Medunsa Campus 1
Turfloop Campus 2
8. How many complete years have you been working at UL (including the former Medical University of South Africa or University of the North)?
Less than one year 1
1 – 5 years 2
6 – 10 years 3
11 – 15 years 4
16 – 20 years 5
21 – 25 years 6
26 – 30 years 7
More than 30 years 8
9. What is your current job status?
Permanent 1
Contract 2
Temporary 3
Other (please specify) ___________ 4
10. Under which category of service are you employed at UL?
Academic/ Research staff 1
Administrative staff 2
Support staff 3
Other (please specify) ___________ 4
11. Which department of UL are you employed in? ____________________________
125 ANNEXURE 5: JOB SATISFACTION QUESTIONNAIRE
SECTION B: JOB SATISFACTION
The purpose of this section is to give you a chance to tell how you feel about your present job, what things you are satisfied with and what things you are not satisfied with. On the basis of your answers and those of people like you, we hope to get better understanding of the things people like and dislike about their jobs.
On my present job, this is how I feel about… VD D N S. VS
1. Being able to keep busy all the time □ □ □ □ □ 2. The chance to work alone on the job □ □ □ □ □
3. The chance to do different things from time to time □ □ □ □ □
4. The chance to be “somebody” in the community □ □ □ □ □
5. The way my boss handles his/her workers □ □ □ □ □
6. The competence of my supervisor in making decisions □ □ □ □ □
7. Being able to do things that don‟t go against my conscience □ □ □ □ □
8. The way my job provides steady employment □ □ □ □ □
9. The chance to do things for other people □ □ □ □ □
10. The chance to tell people what to do □ □ □ □ □
11. The chance to do something that makes use of my abilities □ □ □ □ □
12. The way the institution‟s policies are put into practice □ □ □ □ □
13. My pay and the amount of work I do □ □ □ □ □
14. The chance for advancement on this job □ □ □ □ □
15. The freedom to use my own judgement □ □ □ □ □
16. The chance to try my own methods of doing the job □ □ □ □ □
17. The working conditions □ □ □ □ □
18. The way my co-workers get along with each other □ □ □ □ □
19. The praise I get for doing a good job □ □ □ □ □ 20. The feeling of accomplishment I get from the job
21. Overall satisfaction with your job? Yes/ No
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22. If no, is this because of the merger? Yes/ No
23. What aspects of your job make it unsatisfying? _____________________________________________________
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24. If yes to question 21 above, what aspects of your job make it satisfying? _________________________________
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25. What do you suggest that the institution (UL) or your department should do to improve your job satisfaction?
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127 ANNEXURE 6: ORGANISATIONAL COMMITMENT QUESTIONNAIRE
SECTION C: EMPLOYEE ORGANISATIONAL COMMITMENT
The following statements concern how you feel about the department where you work and specifically how committed you are. Please indicate the extent of your agreement or disagreement with each statement by ticking (√) a number from 1 to 5.
Strongly Disagree 1
Disagree
2
Neither Agree Nor Disagree (= Neutral) 3
Agree
4
Strongly Agree 5
1. It would be very hard for me to leave my department right now even if I wanted to………… 1 2 3 4 5 2. I do not feel any obligation to remain with my current employer……….. 1 2 3 4 5 3. I would be very happy to spend the rest of my career with this department………... 1 2 3 4 5 4. One of the few negative consequences of leaving this department would be the scarcity of
available alternatives……… 1 2 3 4 5 5. Even if it were to my advantage, I do not feel it is right to leave my organisation now……… 1 2 3 4 5 6. I really feel as if this department‟s problems are my own……….. 1 2 3 4 5 7. Right now, staying with my department is a matter of necessity as much as desire…………... 1 2 3 4 5 8. I do not feel a strong sense of “belonging” to my department………. 1 2 3 4 5 9. I feel that I have too few options to consider leaving this department……… 1 2 3 4 5 10. I do not feel “emotionally attached” to this department……….. 1 2 3 4 5 11. I do not feel like “part of the family” in my department………. 1 2 3 4 5 12. This organisation deserves my loyalty……… 1 2 3 4 5 13. If I had not already put so much of myself into this department, I might consider working
elsewhere………. 1 2 3 4 5 14. I would not leave my organisation right now because I have a sense of obligation to the people
in it……….. 1 2 3 4 5 15. I would feel guilty if I left my organisation now……… 1 2 3 4 5 16. This department has a great deal of personal meaning for me……… 1 2 3 4 5 17. Too much of my life would be disrupted if I decided to leave my department now………….. 1 2 3 4 5 18. I owe a great deal to my organisation……….. 1 2 3 4 5 19. Are you overall committed to your job? Yes/ No
20. If no, would you say this is because of the merger? Yes/ No
21. What aspects of your job, department or institution make you less committed? ____________________________
128
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22. If yes to question 19 above, what aspects of your job, department and the institution make you more committed?
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23. What do you suggest that the institution (UL) or your department should do to improve your commitment to your job? _______________________________________________________________________________________
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129 ANNEXURE 7: INTENTION TO STAY QUESTIONNAIRE
SECTION D: INTENTION TO STAY
This section aims to determine the extent to which you intend to stay at the UL.
Please read each question and indicate your response using the scale provided in each case:
1. How often have you considered leaving your job?
Never 1–2–3–4–5 Always
2. How frequently do you scan newspapers in search of
alternative job
opportunities?
Never 1–2–3–4–5 All the time
3. To what extent is your current job satisfying your personal needs?
To no extent 1–2–3–4–5 To a very large extent
4. How often are you frustrated when not given the opportunity at work to achieve your personal work- related goals?
Never 1–2–3–4–5 Always
5. How often are personal
values at work
compromised?
Never 1–2–3–4–5 Always
6. How often do you dream about getting another job that will suit your personal
Never 1–2–3–4–5 Always
130 needs?
7. How likely are you to accept another job at the same compensation level should it be offered to you?
Highly unlikely
1–2–3–4–5 Highly likely
8. How often do you look forward to another day at work?
Never 1–2–3–4–5 Always
9. How often do you think about starting your own business?
Never 1–2–3–4–5 Always
10. To what extent do other responsibilities prevent you from quitting your job?
To no extent 1–2–3–4–5 To a very large extent
11. To what extent do the benefits associated with your current job prevent you from quitting?
To no extent 1–2–3–4–5 To a very large extent
12. How frequently are you emotionally agitated when arriving home after work?
Never 1–2–3–4–5 Always
13. To what extent does your current job have a negative effect on your personal well- being?
To no extent 1–2–3–4–5 To a very large extent
14. To what extent does the
“fear of the unknown,”
prevent you from quitting?
To no extent 1–2–3–4–5 To a very large extent
15. How frequently do you scan Never 1–2–3–4–5 All of the time
131 the internet in search of
alternative job
opportunities?
16. Do thoughts of quitting your job cross my mind?
Never 1–2–3–4–5 Frequently
17. Do you plan to look for a new job within the next 12 months?
Never 1–2–3–4–5 All the time
18. How likely is it that, over the next year, you will actively look for a new job outside of this institution?
Not likely 1–2–3–4–5 Very likely
19. Do you intend to leave your employment at the institution (UL)? Yes/ No 20. If no, would you say this is because of the merger? Yes/ No
21. If yes to question 20 above, what aspects of your job make you want to leave your employment at UL? ____________________________________________________
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22. If no to question 20 above, what aspects of your job make you want to stay? _______
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