2000 (hereinafter referred to as the Systems Act) states that a municipality must adopt, maintain and implement a credit control and debt collection policy;.
DEFINITIONS
1.4 "authorized representative" ~ person or organization legally appointed by the municipal council to act on behalf of the municipal council or perform duties on behalf of the municipal council;. 1.5 "Chief Financial Officer" ~ a person appointed by the municipal council who controls finances regardless of the title associated with the job;. 1.6 "customer" ~ every user of real estate where the municipality has agreed to provide services or is already providing them, or if the resident is not responsible, the owner of the real estate;.
1.8 "Municipal manager" ~ a person appointed in accordance with section 82 of local government: Municipal Structures Act no. 117 of 1998, including any person acting in that capacity or having authority to do so. consider and approve regulations that will enable the implementation of council policy; h). Monitoring the performance of the municipal manager in the areas of customer care, credit control and debt collection through the mayor's executive committee;. me).
To monitor the municipal manager's performance in the implementation of policy and regulations;. To respect the municipality's mechanisms and processes when exercising their rights;. f) To provide reasonable access to their property to allow municipal officials to perform their functions;. g). If the meter is not read on a monthly basis, the municipality will estimate the consumption in relation to the municipality's operating policy.
Utilities Act 32 of 2000, a councilor must not be in arrears with the municipality for rates and service charges for a period exceeding 3 months. The debtor will be obliged to ensure that he receives a written confirmation of the dispute. If the leak is on the consumer's side of the meter, the consumer will be responsible for paying the entire bill;.
The City Council may grant annual discounts to taxpayer categories in accordance with the City's tax policies and regulations; And. 95% of the total number of consumers with payment arrears must be successfully contacted or closed within a period of 12 months.
OBJECTS OF POLICY
PRINCIPLES OF POLICY
DUTIES AND FUNCTIONS
To adjust the budget if the municipality's goals/objectives for customer care, credit control and debt collection are not achieved. j). To initiate disciplinary action and/or legal proceedings against Council members, officers and agents who do not carry out Council policy and rules or act improperly in relation thereto. k) To approve a list of lawyers who will represent the council in all legal matters relating to debt collection. l) To delegate sufficient powers to the Mayoral Executive Committee, the Municipal Manager and service providers to execute and monitor the customer care, credit control and collection policy. m). To qualify the municipality's finance department sufficiently to carry out credit checks and debt collection, or alternatively to appoint debt collection agents;. n).
Provide funds for personnel training; and. p) To annually review the credit control and debt collection policy. Appoint a law firm to execute legal proceedings (eg seizure and sale in execution of property, order of seizure in terms of compensation, etc.); n) to define performance objectives for the staff; o) to appoint personnel in relation to the recruitment and selection policy of the council to implement the policy and regulations of the council;. p) to delegate appropriate functions to department heads;
PERFORMANCE MEASUREMENT
REPORTING
CUSTOMER CARE POLICY
Regardless of any procedure, method or other action that may be taken in connection with this policy, the Municipality will deduct any unpaid amount from the salary of these staff members after this 3 (three) month period. Outstanding liabilities will be paid out of any annual bonus due to the staff member. e. Regardless of any procedure, method or other action that may be taken in terms of this Policy, the Municipality will deduct any unpaid amount from the remuneration of these councilors after this 3 (three) month period.
If this history is not available, the debtor must, without violating his/her rights, pay an estimated amount provided by the municipality before the payment date until the case is resolved;. In order to have a dispute registered with the Municipality, the municipality must follow the following procedures. The following information must be entered in this register, namely debtor account number; debtor's name; debtor address; full details of the dispute; name of the official to whom the dispute is given to investigate and resolve; actions taken or taken to resolve the dispute; signature of the controlling official;.
An authorized checking officer will keep the register and carry out a daily or weekly check or follow-up of all unresolved disputes; And. With sufficient evidence of repair costs or an affidavit in writing as to the repair/repair costs, the municipality may provide relief in its sole discretion; And. Tax credits are subject to criteria established by the municipality from time to time.
After installation, the balance and price of the prepaid meter will be paid in one of the following ways:. i) The sum in arrears is added to the account and an agreement is concluded; or. ii) the total arrears can be placed on the prepaid meter and repaid at a rate of 50% of purchases as electricity is purchased until the account is paid in full; and. iii). The City Council reserves the right to increase the required deposit/security for debtors who choose to enter into agreements with the City, and such arrangements will be at the Council's discretion.
CREDIT CONTROL POLICY
The tenant is a needy household and the property is in the name of another person. No tender will be awarded to any person unless appropriate arrangements have been made for payment of the amounts due. Linking the supply of electricity to a prepaid system as a prepayment for electric units; And.
DEBT COLLECTION POLICY
The municipality can, however, forward information about debtors to credit bureaus via a letter of credit. This disclosure is made in writing, and the situation is covered in the municipality's agreements with its customers.
SHORT TITLE
Questions and complaints must be dealt with within forty-five (45) days, subject to the implementation of a helpdesk and an electronic system to register questions and complaints. If a consumer is unable to pay his municipal bill, the municipality can agree an extended payment term with the consumer. a) sign an acknowledgment of debt;. 6 months to pay off arrears plus credit check fees plus current account - deposit to be increased to the equivalent of 2 (two) months of usage. a) 1st violation in financial year:. i) final notice and legal action will be taken within the meaning of Act No. Institution of Legal Proceedings against Certain Government Entities. When a person is placed under administration, the following procedure is followed:. a) The debt as at the date of the administration is placed in a suspense account and, within the meaning of the administration, collected by means of dividends from the administrator;.
The administrator opens a new account on behalf of the debtor and pays a new security deposit. No account can be opened and maintained in the name of the debtor, because the latter must not accumulate debt; The consumer must install a prepaid meter if it is not already in use.
The municipality will be entitled to recover the costs for basic services by means of electricity purchases on the prepaid meter. In installments over 36 months, except the monthly service fees after the credit control actions have been paid in full. In installments over 12 months, except the monthly service fees after the credit control actions have been paid in full.
Notwithstanding any other procedure, method or action that may be taken under this Policy, the City will deduct it. The tenant is a needy household and the property is in the name of another person; D). A minimum deposit will be made in accordance with council approved annual fee schedule amounts set by the council from time to time;.
