2015/05/07
1
SOL V ING
YUSUF S. VAHED
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Have you ever wanted to
to you face and
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•A basic SIX-STEP PROBLEM SOLVING PROCESS can help you solve problems or make decisions
•CONSISTENCYin using the steps is important i.e.
do it over and over again for success.
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1. Identify the problem
2. Analyze the problem
3. Generate potential solutions 4. Select & Plan
solution 5. Implement
the solution 6. Evaluate
the solution
IDENTIFY & SELECT THE PROBLEM
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•Step back from the issue
•Usethe STAR METHOD and PDSA APPROACH.
•Ask“What is really causing the difficulty?”
•There must be :
•Ground rules for discussion
•Open mindedness in understanding others’
points of view
•Co-operation and good intentions
•Willingness to be flexible
•Focus on relevant issues
•Master the tools of STAR and PDSA methods to make better decisions
IDENTIFY & SELECT THE PROBLEM
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IDENTIFY & SELECT THE PROBLEM
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•Write down the problem in a clear concise statement and a goal statement -see the gap between the problem and goal
•If the problem is too big, break it down into small workable problems and attack each small problem first.
2015/05/07
2 ANALYZE
THE PROBLEM
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•Find the root cause of the problem –gather information
•Analyse the problem
•Come to consensus on why the problem occurs
•Be creative, as well as practical to find a solution
•Brainstormprocess - to generate many possible solutions
•Rules:
•No wrong answers
•No judgements passed on other peoples suggestions
•Allow time to clarify suggestions for common understanding
GENERATE POTENTIAL SOLUTIONS
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•Consider – circumstances, resources etc. for example money, time, procedures, policies, rules etc.
•Prioritizethe solutions into what works best – eliminate some – end up with one or two choices
•Use PDSA to compile a clear plan of action to track solution and gather information on how it is working and make the necessary adjustments
•ALLmust AGREEon plan!
SELECT & PLAN THE SOLUTION
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IMPLEMENT THE SOLUTION
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•“ DO” stage of PDSA – ensure solution can be tracked
•(use scientific approach to observing solution)
EVALUATE THE SOLUTION
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•Final Step –STUDY STAGE of PDSA
•Ask: “Did the solution work?” “What can be done better?”
•Final ACTION to solve the problem (ACT STAGE of PDSA)
SOLVING PROBLEMS
&
MAKING DECISIONS
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•Anticipateor identifyproblems
•Use information from diverse sources to arrive at a clearer understandingof the problem and its root causes
•Generate alternative solutions
•Evaluate strengths and weaknesses of alternatives, include potential risks and benefits and short- and long-term consequences
•Select an alternative that is most appropriate to goal, context, and available resources
•Establish criteriafor evaluating effectiveness of solution or decision.
