• Tidak ada hasil yang ditemukan

QUALITATIVE STUDY ON SERVICE QUALITY OF PT (X) | Suratinoyo | JURNAL BERKALA ILMIAH EFISIENSI 13934 27800 1 SM

N/A
N/A
Protected

Academic year: 2017

Membagikan "QUALITATIVE STUDY ON SERVICE QUALITY OF PT (X) | Suratinoyo | JURNAL BERKALA ILMIAH EFISIENSI 13934 27800 1 SM"

Copied!
10
0
0

Teks penuh

Loading

Gambar

Table 1. Expectation and Perception Gap  Dimensions

Referensi

Dokumen terkait

The results showed that: (1) service quality significantly influencing customer loyalty on Carrefour Lebak Bulus (2) sales promotion significantly influences

Consumer Purchase Intention at Maxx Coffee Manado simultaneously and partially. H 1 : Packaging Design, Brand Image, Service Quality have significant effect on

1) Service quality has a positive and significant effect on customer trust. This indicates that the higher the value of service quality provided by Heaven Flow Decoration,

Service quality has a positive and significant effect on customer satisfaction. These results also indicate that the higher the quality of service the customer

The influence of the quality of the physical environment, food, and service on restaurant image, customer perceived value, customer satisfaction, and behavioral intentions..

The result shows that there is a significant positive effect between system quality and service quality on customer satisfaction of Shopee among the undergraduate students.. Keywords:

Furthermore, service quality also has significant effect on revisit intentions through patient value and satisfaction, this shows that good service quality will provide positive added

Service quality has a significant positive direct effect on the loyalty of inpatients at the Andi Djemma Masamba Hospital, such that the higher the perceived service quality of