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Figure 1. Relationship between customer satis-faction, employee satisfaction and profits/sales(based on previous studies).
Table 1. Relationship between Over-all Satisfaction and QualityAttributes
Table 2. Relationship between Mean Over-all Customer Satisfaction,Mean Over-all Employee Satisfaction, and Measures of RestaurantPerformance
Table 4. Impact of Change in Over-all Customer Satisfaction (t to t � 1) on Change in Restaurant Profits (t � 1 to t � 2)
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