Curriculum Vitae
SELECTED PROJECTS
2014 : Provide training to increase SMEs preparedness towards Asean Economic Community 2014 : Employee satisfaction survey for Dr. Soetomo public Hospital 2014 : Customer satisfaction survey for Dr. Soetomo public
Hospital 2013 : Customer satisfaction survey for Dr. Soetomo public Hospital 2012 : Usage and attitude research for Dr.
Soetomo public hospital 2012 : Customer satisfaction survey for Dr. Soetomo public Hospital
2011 : Business consultation for Bangun Arta Group (coal and lime stone mining company) 2010 : Customer satisfaction survey of PT. Pelabuhan Indonesia III 2008 : Customer satisfaction survey of Semen Gresik (State Owned
Company) 2007 : Employee satisfaction survey of Heinz ABC
I hereby undersigned that all information provided in my CV are valid Amak Muhamad Yaqoub
Indrianawati Usman
Current Position Head of Doctoral study program in Management Telephone/Fax +628123573327
E-mail [email protected]
Educational Background
Program Award University Year Discipline
Bachelor SE
1991 Integrated Logistic Management Doctoral Doctor of Management Airlangga
Univeristy
Head of Doctoral study Program in management 2016 - date Universitas Airlangga
Vice Dean of Financial and Administration of Economic and Business Faculty 2010 – May 2015 Universitas Airlangga
Secretary Director of Magister Management 2007- 2010 Universitas Airlangga
Vice Director of Financial Affair of Magister Management
2003 – 2006 Faculty of Economics, Airlangga University MONEV member – internal reviewer for Competitive Grant Programs
2006 – date Internal Monitoring and Evaluation, Airlangga University Coodinator Project of TPSDP Grant
2003 – 2006 Sub Project Management Unit TPSDP – ADB Airlangga University Assesor of BAN PT. (National Accreditation Board)
2008 –date Badan Akreditasi Nasional Perguruan Tinggi
Academic Services
Operations Management (Undergraduate and Master Level)
Distribution and Supply Chain Management (Master level)
Decision Making and Data Analysis (Master Level)
Research Methodology in Operation and Supply Chain ( Under graduate Level)
Operations Strategic (Undergraduate and Master level)
Strategic Management (Undergraduate Level)
Performance Measurement (Undergraduate Level)
Quality Management (Undergraduate and Master level)
Strategic Operations Management (Doctorate Degree)
Philosophy of Management (Doctorate Degree)
Research Interests
Strategic Management
Suppply Chain and Logistic Management
Quality and Lean Management
Performance and Reputation Management
Marketing Management
Halal Supply Chain Management
Green Management
Research Experiences
2020 Research entitled, “The Influence of Enterprise Resource Planning Implementation to User satisfaction and performance of employee., National Research Grant
2019 Research entitled, “Comparative study of Lean Management in Health care service, a Multicaste study. Research Grant, Faculty of Economics and Business, Airlangga University.
2018 Research entitled, “ Halal Food Supply Chain Model, in Surabaya and surround”
Research Grant. Faculty of Economics and Business, Airlangga University.
2018 Research entitled, ‘Collaboration and Organisational Innovation: Sustaining Change and Innovation’. Independent research.
2017 Research entitled “ Academic Excellence ang Total Quality Supply Chain in High Education. National Research Grant.
2017 Research entitled “Green Business through Reverses logistic of Coffee ground to Supporting urban Farming in Surabaya.., Faculty of Economics and Business, Airlangga University
2015-16 Research entititled “ Entreprise reputation and competitive advantage, A case study in Transmedia”. Funded by National Research Grant. DIKTI
2005 Research entitled “ The effect of leadership on performanc management, good governance, internal and external satisfaction in study Program, Research Grant of TPSDP-DIKTI, Indonesia
2018 Consulting for “Business analysis and strategic position” of PT. Petrokimia Gresik 2017 Trainer for ‘’ Study of Operations Management” conducted by Universitas Jember;
March 8, 2017
2015 Trainer/Tutor for “Performance Management”, conducted by the PT. Petrokimia Gresik
2006/07 Consulting project entitled “The Development of Merit Based Compensation Plan for the Regional Public Hospital Dr. Sutomo, Surabaya”, A collaboration project between Dr. Sutomo Hospital Surabaya and Business and Management Development Laboratory, Faculty of Economics, Airlangga University Surabaya.
2005 Trainer/Tutor for “Performance Management”, conducted by the PT. Petrokimia Gresik, July – August 2005.
2005 Trainer/Tutor for “Competency-Based Job Analysis”, conducted by the Faculty of Economics, Airlangga University, Surabaya, July 4, 2005.
2005 Trainer for “Teaching Learning Guidelines Development”, conducted by the Center for Educational Improvement and Development, Airlangga University, Surabaya, July 2005.
2004/05 Trainer/Tutor for “Organizational Analysis” in the Training on “Basic Management Skills for Supervisor Level PT. Pembangkitan Jawa Bali (PT. PJB)”, conducted by Business and Management Development Laboratory, Faculty of Economics, Airlangga University Indonesia, Surabaya, 9 terms
2004 Trainer/Tutor for “Human Resource Management” in the Training on “Management Training to set up New Small-Medium Enterprise”, conducted by Research Center – Lembaga Penelitian and Faculty of Economics, Airlangga University, Surabaya, August 3, 2004.
2003 Facilitator, Workshop on “Applied Approach in Teaching Learning Process”, conducted by Center for Educational Improvement and Development – P4UA, Airlangga University, Surabaya, 25-29 August, 2003.
2003 Trainer/Tutor, in the “Training for Non-Human Resource Managers of Indonesian Electricity Company (PLN)”, 9th term, conducted by PLN and Magister Management of Airlangga University., December 17, 2003. 6 terms
2003 Management consultant on policy project by IBRDC entitled "Pengembangan Rencana Jangka Panjang untuk PT. PTP XII” (Long Range Strategic Planning for PT.
PTP XII), funded by PT Perkebunan PTP XII, Surabaya.
Academic Publications
2020 Developing Green Operations to Minimize energy consumption by PDCA Cycle of ISO 50001. a Case Study with Delphi Method Approach. Journal of Security and Sustainability Issues; pISSN: 2029-701, eISSN 2029-7025 2020 Volume 9 Number May;
The General Jonas Zemaitis Military Academy of Lithuania
2020 The Supply Chain Quality Management in High Education: A Case Study in Indonesia.
International Journal of Supply Chain Management. pISSN: 2051-3771, eISSN: 2050-7399; Vol. 9. No. 2, 2020, pp. 914-919; ExcelingTech Publishers
2020 Halal supply chain management practice model: A case study in evidence of halal supply chain in Indonesia. International Journal of Innovation Creativity and Change.
pISSN: 2201-1323, eISSN: 2201-1315; Volume 11 issue 11, 2020, pp. 440-451; Primrose Hall Publishing Group
2020 Lean hospital management implementation in health care service: A multicase study.
Systematic Reviews in Pharmacy; pISSN: 0975-8453, eISSN: 0976-2779. Vol.20, Issue:
6, 2020, pp. 361-367; Wolters Kluwer Medknow Publications
2020 The role of supply chain management on consumer service innovativeness and consumer attitude. International Journal of Supply Chain Management. pISSN: 2051-3771, eISSN: 2050-7399; Vol. 9. No.1, 2020, pp. 732-739; ExcelingTech Publishers 2019 Effects of Halal Social Media and Customer engagement on brand satisfction of
Muslim customer.Journal of Islamic Marketing: ISSN 1759-0833. Volume 11 Issue 3 (2020); Emerald Group Publishing Ltd.
2018 Why are you happy with impulse buying? Evidence from Indonesia.Management Science Letters; Vol. 8 No. 5 (2018); Hal. 283-292; p-ISSN 9335, e-ISSN 1923-9343; Growing Science
2017 Green business opportunity of coffee ground waste through reverse logistics.Journal for Global Business Advancement; Volume 10, Issue 6, 2017, Hal. 721–737; p-ISSN:
1746-966X e-ISSN: 1746-9678; Inderscience Enterprises Ltd.
Conferences 2019 Six Sigma DMAIC practice in cigarette production process: Challenges and Opportunity. Advances in Economics, Business and Management Research, volume 100. International Conference of Organizational Innovation (ICOI 2019). University of Ulsan, South Korea, on 20-22 July 2019; ISBN: 978-94-6252-806-2, ISSN: 2352-5428;
Atlantis Press
2018 Supply Chain Quality Management Practice Model As an Enabler for Operational Academic Process Toward Excellence Performance: An Explorative Study.KnE Social Sciences; The 2018 International Conference of Organizational Innovation (ICOI-2018);
7–9 July 2018; Fukuoka University, Japan; ISSN: 2518-668X; Knowledge E
2017 Academic Excellence and Total Quality Supply Chain Management in High Education.
Increasing Management Relevance and Competitiveness: Proceedings of the 2nd Global Conference on Business, Management and Entrepreneurship (GC-BME 2017);
9 Agustus 2017; FEB UPI Bandung & FEB Unair Surabaya, ISBN: 978-602-60926-1-8, eBook ISBN: 9781351241892; CRC Press Taylor & Francis Group
2017 Toward Lean Construction through Critical Chain Project Management and Root Cause Analysis in a Construction Project. Proceeding 2017 International Conference of Organizational Innovation (ICOI 2017); 18-20 Juli 2017; Harbin Institute of Technology, Weihai, China ISBN 978-986-90744-6-9; Atlantis Press
2016 From Entrepreneurs Leadership Components to Business Success, the Journey to Grow SME through Sustainable Value Creation. Proceeding 2016 International Conference of Organizational Innovation (ICOI 2016); 26-28 Juli 2016; Beijing China ISBN 978-986-90744-4-5; Hal.53
2016 Risk and Mitigation analysis of Supply Chain with house risk approach for a Business in Friee trade era. Proceeding The 13th UBAYA International Annual Symposium on
Management; ISBN 978-604-73-4020-0; 18-20 Maret 2016; Ho Chi Minh City, Vietnam;
Dept. Manajemen FEB Ubaya, Hal. 1430-1441
2016 The Influence of Entrepreneurial Leadership and Good Governace on Operational Performance Mediated by Business Process Management of SMEs of Batik Industry.
Proceeding 3rd International Conference Actual Economy (ACE-2016); 21-22 Januari 2016; Suan Sunandha Rajabhat University, Bangkok-Thailand; Hal. 83-86
2015 Designing the Demand Process and Distribution of Pharmaciutical Product of Public Health Centers in Surabaya. Proceeding 2015 International Conference of Organizational Innovation (ICOI 2015); 4-6 Agustus 2015; ISBN 978-986-90744-2-1;
Hal.75
2014 Investigation of Factors that Affect Customers Do Not Re-Purchase the Original Product Component with Root Couse Analysis. Proceeding "2014 International Conference of Organizational Innovation" (ICOI 2014); ISBN: 978-986-90744-1-4; 12-14 Agustus 2012-14, De La Salle University, Manila, Philippines; hal 21.