VIBRANT COMMUNITIES
1.38 M LIGHTING UPGRADE
ORDINARY MEETING OF COUNCIL 9 MAY 2017
16 THE HILLS SHIRE PLAN - QUARTER 3 REVIEW AS AT MARCH 2017
ORDINARY MEETING OF COUNCIL 9 MAY 2017
17 THE HILLS SHIRE PLAN - QUARTER 3 REVIEW AS AT MARCH 2017
LIBRARY SERVICES
• Automated return chute - Quarter three Installation of a new book return system at Dural Library. This completed the upgrading of all automated return chutes across the service.
• Summer Reading Club completion of the highly successful children’s program with 1,046 children participating. The program encourages children to continue developing their reading skills over the long summer break.
• Children’s holiday activities were well supported with activities ranging from Lego robotic workshops to storytimes and writing workshops. The Mayor read stories to children at Super Hero Storytime and at the pop-up library at Bella Vista.
• The pop-up library featured at Australia Day and Lunar Festival events.
• Library Management System - The new Library Management System “Spydus” went live on 23 March. The cloud based system delivers a fresh, interactive interface that allows customers to personalise their online interaction with the Library.
The project was jointly funded by Council and a Public Libraries Infrastructure Grant from the NSW State Government and The Library Council of NSW.
• Christmas Library Amnesty
More than 1,600 items were donated to the Mayor’s Library Fine Amnesty including back to school supplies, baby products, personal care items, outdoor play toys and non-perishable food items. These donations have been shared among The Sanctuary, Foster Care Angels, Lisa Harnum Foundation and Anglicare – local charities who do so much for The Hills community.
The Amnesty included the return of overdue library books in exchange for a donation and in return staff waived fees. This year almost 600 books found their way back onto library shelves.
• Mind Body Soul month was held at Castle Hill Library in September and attracted more than 100 attendees across the series of events. Topics ranged from wholefood nutrition and detoxing your life to strategies to reduce the risk of developing dementia.
• The Pop Up Library featured at the Orange Blossom Festival and almost 600 visitors passed through the Library and more than 200 children attended sessions in the storytime tepee.
COMMUNITY SERVICES
• Quarter three - 81 community groups have met with Council.
• Coordination with state community services on the priority areas for youth.
• Young Healthy Minds forum held.
• International Womens Day Awards and civic reception held in March at Council.
• Hills Youth Army and event volunteers engaged in Councils event program. Volunteer training and workshop for JP Services held.
• Quarter two - Round two of Grants Program fi nalised.
• Volunteer database progressing with Better impact- on schedule for March launch.
• Quarter one - Volunteer Christmas party was held with 130 participants.
• Headspace ministerial launch was held in December.
• 36 Seniors participated in two seniors bushwalks.
• 17 attendees - Police and Principals Forum.
• Three Personal Training Meetings.
• 19 volunteers assisted at OBF. 13 of these were new volunteers.
• Volunteers Managers meeting held on 23 September - seven attendees.
COMMUNITY FACILITIES HIRE
• 2017 Regular Hirers have been confi rmed and entered into the online portal for clients to manage.
FIRE SAFETY
• Commencement of annual fi re safety audit of all entertainment venues and licensed premises within the Shire.
SWIMMING POOL SAFETY
• 226 Compliance Certifi cate applications submitted – 138 certifi cates issued.
ACHIEVEMENTS TO DATE
HOW WE PROGRESSED OUR FOUR YEAR ACTIONS
To achieve our strategy of active, safe and culturally rich people enjoying community life together, we focused on the following actions:
ACTION PROGRESS STATUS PERFORMANCE
Develop a Disability Inclusion Action Plan.
The Draft Plan has been completed, reported to Council on 14 March 2017, and is now on Public
Exhibition until 04 May 2017.
COMPLETE
ON TRACK
ORDINARY MEETING OF COUNCIL 9 MAY 2017
18 THE HILLS SHIRE PLAN - QUARTER 3 REVIEW AS AT MARCH 2017
MEASURING OUR QUALITY OF LIFE PERFORMANCE
Quality of Life indicators are reported annually. The column below shows a two year comparison with current year’s results reported in blue. Other results below are as per the community survey conducted in December 2016.
RESULT QUALITY OF LIFE INDICATOR OUTCOME STRATEGY 15/16 16/17
80.2 85.0 77.8 82.0 60.0 67.0
98.0 85.6 96.0.
341.5 84.0 86.0 82.0 84.6 61.6 77.0
100.0 89.2 N/A*
N/A*
• Community satisfaction with public toilets.
• Community satisfaction with quality of parks and gardens.
• Community satisfaction with playgrounds and play equipment.
• Community satisfaction with ovals and sporting facilities.
• Community satisfaction with community centres and halls.
• % of people who agree or strongly agree they have easy access to sporting facilities.
• % People who feel safe in public places during the day.
• Community satisfaction - lighting of public areas.
• Buildings rated in satisfactory condition.
• Number of crimes reported per 100,000 people - malicious damage to property.
4. Public spaces are attractive, safe and well maintained providing a variety of recreational and leisure activities that support an active lifestyle.
4.1 Manage and maintain a diverse range of safe, accessible and sustainable open spaces and provide recreation, sporting and leisure activities and facilities.
85.5 1/101 33,580
N/A*
N/A*
N/A*
• Customer satisfaction with library collections.
• Turnover rate for library collections is in top 20% of NSW public libraries.
• Number of participants in library events and programs.
4.2 Provide quality Library resources, programs and facilities for leisure, cultural and education opportunities.
16.0 89.6
N/A*
92.4
• Number of identifi ed neighbourhood safer places.
• Community satisfaction with emergency services.
4.3 Through strong partnerships provide and support safety activities in relation to bush fi re management and other emergency services to foster a safe community.
*N/A: data not available yet
ORDINARY MEETING OF COUNCIL 9 MAY 2017
19 THE HILLS SHIRE PLAN - QUARTER 3 REVIEW AS AT MARCH 2017
MEASURING OUR OPERATIONAL PERFORMANCE
KPI METHOD TARGET ACTUAL PERFORMANCE
STATUS ASSET PLANNING
Park assets rated in a satisfactory condition (%). > is better ANNUAL
Buildings rated in a satisfactory condition (%). > is better ANNUAL
Playgrounds rated in a satisfactory condition. > is better ANNUAL
Playing fi elds rated in a satisfactory condition. > is better ANNUAL COMMUNITY FACILITIES HIRE
Customer satisfaction with facility / venue hire.* > is better 60 69.20
Occupancy level of Council venues. > is better 30 46.08
% of sold plots entered into the system within 24 hours of confi rmation of purchase.
> is better 96 100
LIBRARY SERVICES
Customer satisfaction collection services (Library Services)
(Ex). > is better BI-ANNUAL
% of loans processed through self-service kiosks > is better 80 89.30 FIRE CONTROL
High priority hazards against reduction plans (Ex). > is better 56.25 25
Satisfaction level of volunteers (RFS) (Ex). > is better 85 90
Satisfaction rating of all training courses (RFS) (Ex). > is better 90 95.67
* NOTE: CUSTOMER SATISFACTION WITH FACILITY / VENUE HIRE
The implementation of the new booking system meant a change in the operations procedure for venues to match demand. The outcome of this was that the venues could not be checked as much as previous, resulting in a spike of venue issues. The procedures will look to enter their fourth stage at the start of the new fi nancial year and hence see an improvement to the customer
satisfaction results. Therefore it is proposed to change the target from 70% to 60% for FY 16/17.
19 THE HILLS SHIRE PLAN QUARTER 3 REVIEW AS AT MARCH 2017 HIGH PRIORITY HAZARDS AGAINST REDUCTION PLANS (EX)
This Quarter falls within the second half of the bushfi re danger period, so no major burning was proposed. January and parts of February, experienced very high fi re danger periods across many parts of the State with the potential to impact the Sydney basin, however this did not happen, but Brigades continued to be on standby and maintaining community engagement. During this time permits were not issued due to the weather conditions. During end of February and March serious thunderstorms and hail storms were common across the State as well as within The Hills Shire. Preparation works continue in gathering permissions for proposed burns as well as establishing containment lines and reviewing condition of fi re trails, necessary to conduct these burns, in more appropriate weather conditions during Autumn.
COMPLETE ON TRACK ACTION REQUIRED
ORDINARY MEETING OF COUNCIL 9 MAY 2017
20 THE HILLS SHIRE PLAN - QUARTER 3 REVIEW AS AT MARCH 2017 119.0
100.0
90.2 N/A*
N/A*
N/A*
• Number of health standard violations in food outlets.
• Proportion of registered premises (hairdressers, food shops etc) inspected annually.
• Customer requests for animal control and parking responded to within service standards.
5.3 Effective regulatory strategies, local laws, and compliance programs, manage public health and the impact of new and existing development on the community.
RESULT QUALITY OF LIFE INDICATOR OUTCOME STRATEGY 15/16 16/17
57.8 68.4 76.0 71.6 19.6
62.8 75.6 80.6 76.6 N/A*
• Community satisfaction with children and youth services and facilities.
• Community satisfaction with services and facilities for older people.
• Community satisfaction support for volunteer organisations.
• Community satisfaction for provision of community events.
• Per capita voluntary participation.
5. A connected and supported community with access to a range of services and facilities that contribute to health and wellbeing.
5.1 Facilitate the provision of services across the community.
36
80.6 49.0
85.8
• % People who agree or strongly agree that they have easy access to entertainment/ cultural facilities.
• Community satisfaction - heritage buildings - protection of heritage values and buildings.
5.2 Recognise and value our community’s local heritage and culture.
*N/A: data not available yet
ORDINARY MEETING OF COUNCIL 9 MAY 2017
21 THE HILLS SHIRE PLAN - QUARTER 3 REVIEW AS AT MARCH 2017
KPI METHOD TARGET ACTUAL PERFORMANCE
STATUS CHILDREN'S SERVICES
Occupancy Ratio (Child Care Centres). > is better 80 92.78
% of unpaid fees not to exceed 2% of revenue. < is better 2 0.02 HILLS COMMUNITY CARE
Hills Community Care customer satisfaction. > is better 90 98.10 COMMUNITY SERVICES
Customer satisfaction with community engagement. > is better 85 100.00
% Council volunteer satisfaction in interaction with Council. > is better ANNUAL
COMMUNITY BUILDINGS
% Customer requests completed on time (Buildings
Infrastructure Maintenance). > is better 90 97.50
Maintenance contracts renewed on time. > is better 100 100
DEVELOPMENT MONITORING
Gross days to determine building certifi cate applications. < is better 40 13.90 Number of fi re safety inspections per month (Ex). > is better 70 85.44 Number of swimming pool safety inspections per month. > is better 130 178.44 ENVIRONMENTAL HEALTH SERVICES
Registered food premises inspected in 12 months (Environment
& Health Services). > is better 75 127.50
COMPLIANCE
Customer requests - investigation of animal nuisances within 5
days. > is better 80 97.22
Customer requests - investigation of abandoned vehicles within
3 days. > is better 80 91.52
ORDINARY MEETING OF COUNCIL 9 MAY 2017
22 THE HILLS SHIRE PLAN - QUARTER 3 REVIEW AS AT MARCH 2017