2019—2020
5)4$ OPERA TION "- PLAN | 2019—2020
118 The Hills Shire Council Operational Plan 2019-2020 INTRODUCTION
The Hills Shire Council is pleased to present its 2019-2020 Operational Plan.
The Hills Shire Council Operational Plan 2019-2020 119
OPERA TIONAL PLAN 20 1 9 - 2020
THE HILLS SHIRE COUNCIL OPERATIONAL PLAN 2019 - 2020
Email: council@thehills.nsw.gov.au Phone: (02) 9843 0555
The Hills Shire Council www.thehills.nsw.gov.au
Contents
Budget Summary 120
2019-2020 Budget Inputs & Outputs by Theme Building a Vibrant Community &
Prosperous Economy 121
Proactive Leadership 133
Shaping Growth 141
Delivering & Maintaining Infrastructure 147
Valuing Our Surroundings 153
120 The Hills Shire Council Operational Plan 2019-2020
Budget Summary
BUDGET SUMMARY Statutory Management
DRAFT BUDGET FY 19/20 Format Format
$'000 $'000
Income from Continuing Operations Revenue
Rates & Annual Charges (104,180) (104,180)
User Charges & Fees (23,009) (23,009)
Investment Revenues - Operational (7,471) (7,471)
Investment Revenues - Restricted/Capital (783) 0
Other Revenues - Operational (7,655) (7,655)
Grants & Contributions - Operational (15,700) (15,700)
Grants & Contributions - Restricted/Capital (73,386) 0
Profit From Disposal of Assets (623) 0
Total Income from Continuing Operations (232,808) (158,015)
Expenditure from Continuing Operations
Employment Costs 59,162 59,162
Materials & Contracts 44,414 44,414
Depreciation and Amortisation * 22,575 0
Other Expenses 21,966 21,966
Total Expenditure from Continuing Operations 148,117 125,542
Operating Result Surplus (84,690) (32,473)
Less Transfer to Reserves * 32,452
Operating Result Surplus (84,690) (21)
The Hills Shire Council Operational Plan 2019-2020 121
OPERA TIONAL PLAN 20 1 9 - 2020
Building a Vibrant Community &
Prosperous Economy
COMMUNITY THEME:
Our theme of Building a Vibrant Community and Prosperous Economy ensures a connected and inclusive community with access to a range of services and facilities that contribute to health and wellbeing.
Attract investment to our Shire - the vibrant key business centre in the region.
WHERE ARE WE NOW?
Hills Future is our long term Community Strategic Plan that directs our four year Delivery Program and annual budgets. Council is committed to delivering the outcomes of Hills Future.
Our strong financial position has continued over many years.
CHALLENGES FOR TOMORROW
• Continuing to develop media strategies that include all methods of communication - print, social media, online etc.
•
Tapping into the skills and ideas of our volunteers for the benefit of our community.•
Facilitating community services to tackle the community changes and issues prevalent.•
Ensuring existing and potential Hills companies are fully informed about local business opportunities and the suite of business intelligence Council offers can assist with their business growth and site location decisions.•
Encourage event promoters to hold major events and support community events for residents to enjoy.122 The Hills Shire Council Operational Plan 2019-2020 FY1819
$000
1,319 Employment Costs 1,346
5,541 Materials and Contracts 5,730
2,815 Depreciation 3,948
1,241 Utilities 1,269
0 Project Costs 20
147 Insurance 192
3 Other 54
11,067 Total Direct Costs 12,559
-10,673 Internal Costs and Recovery -11,972
394 Total Costs 588
0 Total Revenue 0
394 Operating Surplus / Deficit 588
$000 Project $000
0 20
11.00 FTE
Target 2019/2020 100%
90%
60%
11.00 Structural Reviews, Planning Drawings & Material Inspections
Performance Measures
Maintenance Contracts Renewed on Time
Customer Requests Completed on Time (Buildings Infrastructure Maintenance) Buildings Rated in a Satisfactory Condition
Buildings Strategic Asset Management Plan, forecast, develop and monitor buildings assets and asset management system and plans
Summary
Buildings Maintenance Description
Cleaning, electrical and plumbing repairs, service and repair of mechanical services and lifts, cleaning and disposal of rubbish, security and supply of electricity, gas, water of Community and Operations Centre Buildings
Principal Activity Output/Action Description
Maintenance & Management of Buildings
FY1920
$000
The Hills Shire Council Operational Plan 2019-2020 123
OPERA TIONAL PLAN 20 1 9 - 2020
FY1819
$000
3,835 Employment Costs 4,113
610 Materials and Contracts 952
40 Utilities 41
65 Insurance 70
140 Other 144
4,691 Total Direct Costs 5,320
147 150
4,838 Total Costs 5,469
-20 Investment Revenues -20
-4,880 User Charges & Fees -5,306
0 Grants & Contributions -229
-22 Other Revenues 0
-4,923 Total Revenue -5,555
-85 -86
45.49 FTE
Target 2019/2020 93%
Operating Surplus / Deficit
Performance Measures Occupancy Ratio (CCC)
49.56 Internal Costs and Recovery
Summary FY1920
$000 Children's Services
Description
Develop Council's five long day care centres to sustainable outcomes and develop service performance to high quality industry standards
Principal Activity
Output/Action Description Manage Childcare Centres
Balcombe Heights, Castle Glen, Ellerman, Eurambie and Excelsior Childcare Centre
Manage Council's five long day care centres to meet National quality standards
124 The Hills Shire Council Operational Plan 2019-2020 FY1819
$000
357 Employment Costs 418
1,128 Project Costs 1,153
4 Insurance 5
1,489 Total Direct Costs 1,575
325 298
1,814 Total Costs 1,873
0 Total Revenue 0
1,814 1,873
$000 Project $000
270 276
120 123
55 56
75 77
70 72
42 43
30 31
260 266
206 210
1,128 Total 1,153
3.50 FTE
Target 2019/2020 85%
Community Events
Civic Events Description
To coordinate the planning and conduct of citizenship ceremonies in accordance with the requirements of the Australian Citizenship Act 1948.
Principal Activity
Output/Action Description Citizenship
Community Events Manage and facilitate the Community event to enable the community to come together and celebrate.
Facilitation of Community Run Events Facilitate the event application process to encourage events but ensure they are safe, enjoyable experiences for visitors and residents of the Hills.
Provide infrastructure over Summer period to encourage more events to boost the economy over this traditionally low season.
Internal Costs and Recovery
Corporate Events Orange Blossom Festival Stage and Equipment
$000
Performance Measures
Customer Satisfaction across Stakeholders and Event attendees
4.00
Summary FY1920
Operating Surplus / Deficit
Australia day
Banner & Christmas Program Main Street Citizenship
Civic Receptions
Community Christmas Party
The Hills Shire Council Operational Plan 2019-2020 125
OPERA TIONAL PLAN 20 1 9 - 2020
FY1819
$000
763 Employment Costs 779
26 Depreciation 40
268 Project Costs 274
6 Insurance 8
13 Other 14
1,077 Total Direct Costs 1,114
331 334
1,408 Total Costs 1,448
0 Total Revenue 0
1,408 1,448
$000 Project $000
93 95
51 Public Relations 52
124 Publications 127
268 Total 274
6.51 FTE
Target 2019/2020 75%
6.51 Performance Measures
% Customer Satisfied with Council Website
Communications & Marketing Description
Provide information to the media through media releases, responding to media enquiries and media campaigns, maintain media relationships
Principal Activity
Output/Action Description Media Relations
Reports & Publications Engage the community and promote Council programs, services and activities through well presented and branded promotional materials that are accessible to different people groups in the Shire
Website Management Maintain a professional website presence that provides access to Council information for all sectors of the community
Printing Materials - Stationery Operating Surplus / Deficit
Printing Provide a multi-purpose printing service to Council operations and community groups
Public Relations Proactively inform residents of Council's activities and services through targeted campaigns and promotional activities
Summary FY1920
$000
Internal Costs and Recovery
126 The Hills Shire Council Operational Plan 2019-2020 FY1819
$000
1,070 Employment Costs 1,186
50 Materials and Contracts 80
171 Project Costs 174
244 Other Subsidy 399
2 Insurance 4
6 Other 6
1,543 Total Direct Costs 1,850
4,086 5,200
5,629 Total Costs 7,050
-3,158 User Charges & Fees -3,099
-3,158 Total Revenue -3,099
2,471 3,951
$000 Project $000
66 68
104 107
171 Total 174
9.00 FTE
Target 2019/2020 5%
Performance Measures
Increase in hours of use for community facilities
10.10 Cemetery Miscellaneous Works
Community Facility Upgrade
Community Facilities Hire Description
Ensure effective utilisation of Council`s Community Centres and Sporting Facilities to meet customer needs
Principal Activity
Output/Action Description
Community Venues & Sporting Facilities
Manage cemeteries Coordinate the selling and enquiries from customers in relation to Council's cemeteries
Summary FY1920
$000
Operating Surplus / Deficit Internal Costs and Recovery
The Hills Shire Council Operational Plan 2019-2020 127
OPERA TIONAL PLAN 20 1 9 - 2020
FY1819
$000
534 Employment Costs 399
424 Project Costs 339
212 Donations & Community Grants 216
10 Insurance 12
1 Other 1
1,181 Total Direct Costs 969
2,832 2,588
4,013 Total Costs 3,556
-906 Grants & Contributions -815
-13 Other Revenues -13
-919 Total Revenue -828
3,093 2,728
$000 Project $000
85 107
233 Volunteers Program 157
64 CS Capacity Building 0
42 Youth Program 76
424 Total 339
4.00 FTE
Target 2019/2020 85%
Summary FY1920
$000
Internal Costs and Recovery
Principal Activity
Output/Action Description Community Development
Volunteer Management Supporting the Council volunteer program to grow the community's connection with council for education, community involvement and upskilling opportunities
Community Grants Grants and Donations provide financial assistance for community
Culture, Heritage and Sport Support community outcomes in Culture, Heritage and Sport to assist in growth and community development
Community Services Description
Support Community Groups growth, facilitate community development and engagement on community issues and planning needs
Operating Surplus / Deficit
Sports Culture & Heritage
Performance Measures
Customer Satisfaction across Community organisations
3.00
128 The Hills Shire Council Operational Plan 2019-2020 FY1819
$000
235 Employment Costs 240
265 Project Costs 271
4 Insurance 5
3 Other 1
507 Total Direct Costs 517
154 153
661 Total Costs 670
0 Total Revenue 0
661 670
$000 Project $000
127 184
85 87
53 0
265 Total 271
2.00 FTE
Target 2019/2020 85%
Operating Surplus / Deficit
Building Capacity of Local Business Investment Attraction
Visitor Economy & Destination Mgt Plan
Summary FY1920
$000
Internal Costs and Recovery
Performance Measures
Customer Satisfaction across the Business Community
2.00 Economic Development
Description
Work with partners in the business community (chambers, industry associations, networking groups) to fulfil service gaps and opportunities in the business sector
Principal Activity
Output/Action Description Business Partnerships
Business Support Support business growth, facilitate industry development, business visits and business information
Investment Attraction Facilitate and collaborate with key partners to build interest in the Hills as a base for new and relocating businesses
The Hills Shire Council Operational Plan 2019-2020 129
OPERA TIONAL PLAN 20 1 9 - 2020
FY1819
$000
8 Depreciation 8
251 Project Costs 257
2,122 Payments to Government 2,125
697 Contribution to RFS (NSW) 713
1 Insurance 1
36 Other 36
3,115 Total Direct Costs 3,141
705 783
3,820 Total Costs 3,924
-404 Grants & Contributions -411
-6 Other Revenues -6
-410 Total Revenue -417
3,410 3,507
$000 Project $000
27 28
70 72
27 27
104 106
3 3
3 3
17 17
251 Total 257
0.00 FTE
Target 2019/2020 75%
85%
90%
Disaster Managementt Community Awareness
Principal Activity
Output/Action Description Coordinate Emergency Services
SES Operations Facilitate and support the operations and activities of The Hills Shire State Emergency Service Unit
Fire Control Description
Provide effective response to emergency incidents in a safe and timely manner
Satisfaction Rating of All Training Courses (RFS) (Ex)
Summary FY1920
$000
Satisfaction Level of Volunteers (RFS) (Ex) Performance Measures
High Priority Hazards against Reduction Plans (Ex)
0.00 Internal Costs and Recovery
Emergency Management SES Operations
Operating Surplus / Deficit
RFS Brigade
RFS Community Safety RFS Learning & Development RFS Ops & Volunteer Support
130 The Hills Shire Council Operational Plan 2019-2020
The Hills Shire Council Operational Plan 2019-2020 131
OPERA TIONAL PLAN 20 1 9 - 2020
FY1819
$000
3,003 Employment Costs 2,704
1,490 Materials and Contracts 1,862
137 Depreciation 72
249 Project Costs 328
16 Utilities 17
37 Insurance 40
179 Other 174
5,111 Total Direct Costs 5,197
961 991
6,072 Total Costs 6,188
-8 Investment Revenues -36
-4,924 Grants & Contributions -5,075
-1,145 User Charges and Fees -1,116
-6 Other Revenues -7
-6,083 Total Revenue -6,234
-11 -46
$000 Project $000
25 78
210 227
1 6
13 17
249 Total 328
34.23 FTE
Target 2019/2020 90%
Principal Activity Output/Action Description Allied Health
In Home Respite Deliver in home respite services to support frail aged people in the community
Hills Community Care Description
Provide Occupational therapy services to frail aged people in the community
Food Services Provide Food Services to frail aged people in the community
Home Modifications & Maintenance
Centre Based Programs Provide recreational centre based programs to frail aged people in the community
Community Transport
Operating Surplus / Deficit
Provide Transport assistance to frail aged people in the community
Domestic Assistance Provide Domestic Assistance to frail aged people in the community
Internal Costs and Recovery
Summary FY1920
$000 Provide Home Modification Services and Home Maintenance which includes lawns, repairs and gardening to frail aged people in the community
Performance Measures
Hills Community Care Customer Satisfaction Community Transport Activity Cost Centre Based Activity Costs
30.59 In Home Respite Activity Costs
HCC Centre Based Annual Dinner
132 The Hills Shire Council Operational Plan 2019-2020 FY1819
$000
3,443 Employment Costs 3,628
97 Depreciation 97
185 Project Costs 189
40 Insurance 50
629 Other 643
4,394 Total Direct Costs 4,606
2,454 2,756
6,848 Total Costs 7,362
-373 Grants & Contributions -373
-94 User Charges and Fees -109
-52 Other Revenues -60
-519 Total Revenue -542
6,330 6,821
$000 Project $000
80 Bookcovers 81
12 Customer Printing 12
11 Holiday Activities 12
20 Library Online Database 20
13 Oral History Project 14
20 Promotional Activities 21
29 Serials and Newspapers 29
185 Total 189
35.50 FTE
Target 2019/2020 30000 80%
Performance Measures
% of people who rate the Library collection as good or very good
36.50
Number of participants in library programs and activities Internal Costs and Recovery
Operating Surplus / Deficit
Summary FY1920
$000 Principal Activity
Output/Action Description Library a Place to Study & Read
Library Services Description
Provide safe, welcoming spaces that support the recreational and study needs of the community
Library Lending Services Provide high quality lending service
Library Activities/Programs/Courses Encourage community participation in a diverse program of activities that target a range of ages and cultures and support life long learning
opportunities
Library Customer Service Provide community access to the full range of Council Services including payments, applications and information
Library Information Services & Resources Provide access to a wide range of multimedia information resources to support general and educational needs
The Hills Shire Council Operational Plan 2019-2020 133
OPERA TIONAL PLAN 20 1 9 - 2020
Proactive Leadership
COMMUNITY THEME:
Proactive Leadership seeks to value our customers and achieve prudent financial management and sound governance.
WHERE ARE WE NOW?
Hills Future is our long term Community Strategic Plan that directs our four year Delivery Program and annual budgets. Council is committed to delivering the outcomes of Hills Future.
Our strong financial position has continued over many years.
CHALLENGES FOR TOMORROW
• Maintaining financial sustainability in the long term.
• Continuing to inform and educate the community about the significant changes occurring in and around the Sydney Hills including the impacts of population growth and the construction of the Sydney Metro Northwest.
• Planning our workforce to better match our resources to workload and deal with the additional work an increasing population generates.
134 The Hills Shire Council Operational Plan 2019-2020 FY1819
$000
3,139 Employment Costs 3,309
545 Materials and Contracts 553
308 Project Costs 308
227 Payments to Government 250
60 Other Subsidy 63
25 Insurance 39
184 Other 103
4,489 Total Direct Costs 4,624
-529 -552
3,960 Total Costs 4,072
-59 Other Revenues -60
-59 Total Revenue -60
3,902 4,012
$000 Project $000
90 92
47 48
37 37
122 125
12 6
308 Total 308
14.00 FTE
Target 2019/2020 90%
90%
81%
90%
Summary FY1920
$000
Performance Measures Legal Set Up Excess Vehicles
Internal Auditor Co-Sourcing Excess Public Liabilities Research and Development Operating Surplus / Deficit Internal Costs and Recovery
Principal Activity Output/Action Description Corporate Management
Corporate Management Description
To provide support services to the councillors in carrying out their duties as elected representatives and to provide overall management and directions and effective utilisation of all staff and other resources of Council
Legal Matters File management of litigation matters kept in-house and administration of matters referred to external solicitors, provide legal research and advice on Council matters
Executive Support To provide support and assistance to general management and councillors
Internal Audits Implement the Internal Audit Strategic Plan and Annual Internal Audit Program adopted by the Audit Committee
Risk Management Implement the Risk Management Strategy and Annual Risk Management Plan, and manage Council's insurance portfolio
Legal Advice Provided within 14 Days of Instructions
14.20
Audits Completed in Annual Audit Program Implemented Annual Risk Management Plan
Local Court Prosecutions Commenced within 14 days of Instructions
The Hills Shire Council Operational Plan 2019-2020 135
OPERA TIONAL PLAN 20 1 9 - 2020
FY1819
$000
2,501 Employment Costs 2,548
35 Project Costs 29
23 Insurance 28
178 Other 189
2,737 Total Direct Costs 2,795
-2,736 -2,793
1 Total Costs 1
-1 User Charges & Fees -1
-1 Total Revenue -1
0 0
$000 Project $000
35 GRR Storage 29
35 Total 29
28.67 FTE
Target 2019/2020 80%
90%
Performance Measures
Enquiries Resolved at First Point of Contact
28.67 Customer Service
Description
Specialist preliminary advice for development enquiries and lodgement
Principal Activity
Output/Action Description Duty Development Service
Telephone Customer Service Customer Services delivered over the phone through Council's Contact Centre
% of customers satisfied after interaction with Customer Service Centre staff Summary
Internal Costs and Recovery
Operating Surplus / Deficit
FY1920
$000 Electronic Management of Documents The processing of all forms of documents into the Electronic Document
Management System and electronically routing to relevant officers for action and information
Face to Face Customer Service Customer Services delivered across the Counter at Council's Administration Centre
Mail Processing Sort and distribute council mail
136 The Hills Shire Council Operational Plan 2019-2020 FY1819
$000
611 Employment Costs 591
20 Materials and Contracts 20
15 Depreciation 15
23 Project Costs 24
18 Insurance 22
699 Other 768
1,386 Total Direct Costs 1,439
-607 -588
779 Total Costs 851
-8 User Charges & Fees -7
-8 Total Revenue -7
772 844
$000 Project $000
23 24
23 Total 24
4.00 FTE
Target 2019/2020 11 48